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Sorell Hotel Zurichberg

Traveler (200)
360
Panoramas (7)
Room & Suite (295)
Certificate of Excellence

About

#46 of 139 hotels in Zurich
Location
Cleanliness
Service
Value
Certificate of Excellence
Design, peace, nature and still only 10 minutes from the vibrant city centre? Welcome to the Sorell Hotel Zürichberg, the architectural jewel high above the rooftops of Zurich. The view of Zurich city, the lake and the Alps is one-of-a-kind. The older art nouveau building and the modern, circular annex from the architects Burkhalter and Sumi offer several different room categories for every taste.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Breakfast included
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
19Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
386Reviews
8Q+A
50Room tips
Traveler rating
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Popular mentions
We visited Hotel Sorell as guests to a wedding apero in May 2019. From the moment we set our foot in the hotel we realised the magnificent view and the terasses and gardens offering Zurich and Zurich Lake on the plate! Although the bride was a beauty in elegance and style we could not take eyes from the spectacular swiss metropole, the lake and the surrounding hills, not to mention the Alps. Food was very good and the service friendly and classy. The staff was accurate and professional and everything seemed well tuned. The Hotel was well visited, with lots of guests for dinner and drinks and it seemed also well visited in terms of visitors who were staying. We highly recomend it as a venue. We promised to come back and why not try to stay for a weekend.
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This hotel exceeded expectations. We need a hotel with free parking, which is why we chose to stay here. The location is stunning with an incredible view of the lake and beautiful terraces. Jogging tracks take you through beautiful forest areas and most of the rooms have a balcony. For Seitzerland this was good value for money. The reception and check in was 5 star quality with a glass of bubbles offered on arrival. It is a 12 minute uber ride I to town - about 15 francs. I would definitely stay here again next time I am in Zurich.
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Response from Zueriberg, Guest Relations Manager at Sorell Hotel Zürichberg
Responded 1 week ago
Dear Jane Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel Zürichberg. We are very pleased to hear that you found the our privat parking and our nice and calm location in particular commendable. Furthermore, we are very happy about your nice feedback to our friendly staff ath the front desk. We look forward to seeing you again soon at the Sorell Hotels. For our best deals visit sorellhotels.com. Best regards Your Sorell Hotel Zürichberg Team
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We picked this hotel due its location with free parking and a short ride by taxi or by tram into the city centre. Great views were a bonus. Staff on reception were helpful with booking taxis and changing currency. Terrace had great views over Lake Zurich. Our room was in the annexe. This is a spiral building reminiscent of a multi-storey carpark with the winding ramp of a corridor and circular end walls to the bedrooms. The rooms do not have air-conditioning however we were provided a fan to keep the air-moving. Feels very safe leaving balcony doors open at night.
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Response from Zueriberg, Guest Relations Manager at Sorell Hotel Zürichberg
Responded 1 week ago
Dear Russell We are very pleased to hear that you felt at home and safe during your stay with us at the Sorell Hotel Zürichberg and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion. We are very much looking forward to seeing you again soon at the Sorell Hotel Zürichberg and we wish you all the best in the meantime. For our best deals, viste our website sorellhotels.com. Kind regards Your Sorell Hotel Zürichberg Team
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We had lunch at the restaurant of the Hotel. The waiter was very slow and very unfriendly. We call the restaurant for having lunch and told them that we are late because one of our family members is an elderly gentleman and he needs a bit more time to walk. They said no problem. We arrived at 2 pm but the kitchen closed at 1.45 pm. We asked for the menu card but the waiter said that we are late and there’s no possibility for making an exception. Then we have chosen something from the afternoon menu. The waiter has commented almost every choice and he laughed about it. We waited 35 minutes for simple dishes like french fries and salad. The dishes were ok but the prices are too high for that kind of food. When we wanted to pay the waiter didn’t accept the 1000 swiss francs note. It’s ok if this is the guideline but he could have told us that in a friendly way. He told us in Switzerland they don’t accept 1000 CHF notes anywhere. Same thing in Germany with 200 or 500€ notes. We didn’t understand the comparison. Very bad experience. Never ever again!!!
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Response from Zueriberg, Guest Relations Manager at Sorell Hotel Zürichberg
Responded 3 weeks ago
Dear Guest Thank you for having taken the time to review the Sorell Hotel Zürichberg. We deeply regret, you didn’t report directly at the hotel, our manager would have been glad to meet you and immediately find a solution for your complaint. The experience you have made during your visit certainly does not correspond our standards, we attach high importance to a personal and friendly service. We deeply apologize for the circumstances and we are mortified that your stay with us was not to your fullest satisfaction. We would be very happy if you could give us a second chance to convince you from our quality, our passion and our service. Kind regards Your Sorell Hotel Zürichberg Team
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+1
We know the Zürichberg for ages and return to this traditional house overlooking Zurich and its magnificent lake whenever we are in Switzerland. I even stayed in the hotel some years ago. At our last two visits we have been disappointed by the lazy service on the terrace and in the bar. It is really sad to see this place going downwards. I even had an argument with the head waiter of the bar as I tried to express how uncomfortable I felt about the service, we felt treated as second class guests. We ordered just two teas and had to wait a quarter of an hour because the guests of a seminar had to be serviced before us although they had entered the bar after us. And already some days before the service on the charming terrace was so lazy that after waiting some time I had to go into the bar and fetch the ordered second drink myself. Well, we had not to pay this drink, at least. I do hope that Zürichberg will find back to its former service standards. Except the latest experiences I recall many nice events there.
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Response from Zueriberg, Guest Relations Manager at Sorell Hotel Zürichberg
Responded 4 weeks ago
Dear Guest First of all, we would like to thank you for having taken time to comment in such a friendly way about your experiences at Sorell Hotel Zürichberg. Secondly, we say thank you for beeing a regular guest since many years and for always comming back to our Hotel. Thank you for your loyality! The experiences you have made during your last two visites certainly do not correspond our standards, we attach high importance to a personal and friendly service. We deeply apologize for the circumstances and we are mortified that your stays with us were not to your fullest satisfaction. We would really like to make your next stay as perfect as possible and show that the hospitality at the Sorell Hotels is among the finest. Once again thank you for your rating. All this valuable feedback can help us to improve ourselves. If you could give us a second chance, we would be very delighted to convince you from our quality, our passion and our service. To have you a perfect Sorell Hotel Zürichberg-Experience is our greatest wish! Kind regards Your Sorell Hotel Zürichberg Team
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PRICE RANGE
$222 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sorell hotel zürich
LOCATION
SwitzerlandCanton of ZurichZurichFluntern
NUMBER OF ROOMS
66
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