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Small Luxury Hotel Ambassador Zurich

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Falkenstrasse 6, Zurich 8008 Switzerland
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Traveler (291)
360
Panoramas (4)
Room & Suite (231)

About

#16 of 145 hotels in Zurich
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.2
**This place is temporarily closed** With its unique location in the heart of Zurich,Small Luxury Ambassador has charmed guests for many years. The old town, the world-famous Bahnhofstrasse, the renowned Opera House, and the train station Stadelhofen with direct Airport link within 16 minutes are all just a few steps away. The privately owned boutique hotel in Zurich's Seefeld district is part of the former Uto Castle, which was built in 1898 in the neo-baroque style, and its unique roof terrace "THE VIEW" offers guests an exclusive retreat with breathtaking views of the Alps and Lake Zurich. The 45 comfortable and very individual hotel rooms, with complimentary WiFi and many other high-quality amenities, make for a memorable and eventful stay in Zurich. The electronically adjustable beds in all the rooms round off the hotel's offering and guarantee guests optimum relaxation coupled with a luxurious and restful night's sleep. The Restaurant Opera is a true haven of culinary delights.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Baggage storage
Concierge
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English, French
691Reviews21Q+A99Room tips
Traveler rating
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Robin R wrote a review Mar 2020
Brussels, Belgium534 contributions340 helpful votes
A nice hotel with plenty of the sort of charm that one expects from a boutique hotel. The room was comfortable and quiet. The hotel is well located some 10-15 minutes walk from the city centre and the old town; there is a tram stop about 150m away from where trams go directly to the main station (about 6 stops). Service was helpful and friendly, and I was able to check into my room straight away, even though I arrived before the official check-in time. The breakfast buffet was not as interesting as I thought it would be, but this is perhaps a minor point. All in all, a good place to stay and I would definitely return there if returning to Zürich.
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Date of stay: February 2020
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hotel-Opera, Manager at Small Luxury Hotel Ambassador Zurich
Responded Apr 22, 2020
Dear MOTM2015, Thank you for staying at Small Luxury Hotel Ambassador and for your comprehensive review. It's great to know that we managed to meet your high expectations and it seems that our staff contributed a lot to the overall positive impression. As you say, we are conveniently located next to the lake and near Zurich's Old Town. A tram stop and Stadelhofen train station are a few steps away. As for breakfast, we focus on regional and fair trade products, supporting local farmers and producers. For instance, yogurt and cheese are sourced from natuerli Zuerich and coffee from Black & Blaze. We'd like to inform you that apart from Swiss Z'Morgen Buffet, you can choose breakfast a la carte or an express breakfast with a croissant, coffee, and orange juice. We hope you had a good time in Zurich and will be pleased to welcome you back as our guest in the near future. Kind regards, Michael Böhler, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meanwhenhungry wrote a review Jan 2020
Melbourne, Australia21 contributions54 helpful votes
The SLH Ambassador has a lovely boutique feel to it, with the great service and attention to detail you'd expect from a SLH member. Our (superior) room at 25m2 was cosy but clean and thoughtfully laid out despite a relative lack of storage space. There is an appealing lounge/bar on the ground floor next to reception and the restaurant. A real highlight of our stay was the breakfast - a large selection of top quality local produce encompassing everything from hot-smoked trout to alpine cheese, eggs cooked to order, and really friendly service. I have never had a disappointing hotel breakfast in Switzerland, but this one is really top-notch.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Hotel-Opera, Geschäftsführer at Small Luxury Hotel Ambassador Zurich
Responded Jan 22, 2020
Dear Meanwhenhungry, Thank you for your kind words. We are pleased you enjoyed your experience at the Small Luxury Hotel Ambassador. Indeed, we take care of even the smallest details to make sure your stay is as comfortable as possible. Thanks for the high praise about our breakfast. We put a lot of effort into providing the freshest high-quality products, it's great it has been appreciated. Hopefully, you also tried our Gault Millau-rated restaurant Opera for lunch or dinner. It's worth a visit when you are back again, which we trust will be soon. Kind regards, Michael Böhler, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LJA_55 wrote a review Jan 2020
Sydney, Australia186 contributions108 helpful votes
From check-in through to check-out the service was warm and friendly. The staff were wonderfully helpful with great advice as to were to go and how to get there. The room was well appointed and nice and quite just what we needed after a long flight. We only stayed the one night as we we traveling to Lucerne the next day. Based on this hot end alone we will be coming back to Zürich and staying longer
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from MichaelB16427, General Manager at Small Luxury Hotel Ambassador Zurich
Responded Jan 13, 2020
Dear LJA_55, We are happy to read you felt welcome and taken care of throughout your stay. Our team strives to provide personal service and show our guests the best of Swiss hospitality. Such positive feedback is a great motivation for all of us. As you mentioned, our rooms are comfortable and have modern amenities to meet our guests' needs. If you'd like to save time, you may also make use of our online check-in option. Hopefully, you'll come back to Zurich soon and stay at our Small Luxury hotel again. Kind regards, Michael Böhler, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maria R wrote a review Jan 2020
San Diego, California10 contributions4 helpful votes
Although this hotel had wonderful accommodations, great service, and was in a prime location, the true highlight was the service we received by Remi. He was extremely helpful in giving us tips about Zürich and what we should see during our very short stay. He also followed up with us the next morning which was incredibly impressive. Thank you Remi!
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MichaelB16427, General Manager at Small Luxury Hotel Ambassador Zurich
Responded Jan 13, 2020
Dear mariamV7332DZ, Thank you for staying with us and taking the time to leave a review. It's great to hear back from you and to know you enjoyed your time at the Hotel Ambassador in Zurich. We appreciate you mentioning some of the advantages of our Small Luxury hotel and especially your kind words about the member of our team. Remi was thrilled to receive your compliment. The entire team works hard to provide you with everything you need and make sure that you have a wonderful holiday experience. Looking forward to welcoming you back soon. Kind regards, Michael Böhler, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SuzW66 wrote a review Jan 2020
Brisbane, Australia236 contributions126 helpful votes
Hotel is conveniently located near the lake and opposite the opera house. We were there for new year’s eve and were able to watch the fireworks from the rooftop. Staff are very friendly and knowledgeable. Rooms are large, very clean and comfortable. We stayed on the second floor which was relatively quiet. Would highly recommend.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hotel-Opera, Manager at Small Luxury Hotel Ambassador Zurich
Responded Jan 6, 2020
Dear SuzW66, Thanks for the five stars and the high recommendation. We're happy you enjoyed your stay at the Small Luxury Hotel Ambassador and enjoyed the New Year's Eve firework display from the rooftop bar terrace. As you say, the location of our historic building is ideal, within walking distance of the shopping precinct Bahnhofstrasse, the Opera House, and the lakeside promenade. We hope you tried our Gault Millau-rated (15) Restaurant Opera, which serves seasonal dishes using local ingredients picked in regional nature reserves. We look forward to seeing you again soon. Best regards and Happy 2020! Michael Böhler, General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claudia P wrote a review Jan 2020
Sao Paulo, SP44 contributions21 helpful votes
This is an excellent choice. Hotel is in a great location, close to the lake and the old town, nice to walk. We walked to the Fifa museum in less than 20 minutes. Hotel’s accommodations are very comfortable and service is great. Certainly recommend!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-Opera, Manager at Small Luxury Hotel Ambassador Zurich
Responded Jan 6, 2020
Dear I6836AJclaudiap, Thank you for staying at Small Luxury Hotel Ambassador. We are pleased you enjoyed your experience and appreciate the great recommendation. We are a Small Luxury Hotel in the heart of Zurich, located in a refurbished historic house built in 1898 and with ready access to the lake promenade and the Bahnhofstrasse, a popular shopping destination. Thanks for mentioning our excellent team. We take great pride in offering professional and genuine hospitality. Our restaurant is Gault Millau-rated (15) and well worth a visit when you are back again (which we trust will be soon). Best regards, Michael Böhler, General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
McM0m wrote a review Dec 2019
Houston, Texas166 contributions11 helpful votes
Switzerland was the 2nd country on our 3 week mother/daughter Europe trip. Check in was easy and quick. Unfortunately don't remember the young womans name. She was very helpful in suggestions for dinner within walking distance and explaining the local fountains. Our room was beautiful. We had a lovely balcony we enjoyed in the evening and mornings. The front desk handled all our transportation requests, even making sure our taxi driver that we enjoyed was the same each day, and letting us know exactly how long it would take to get where we needed to be.
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Date of stay: June 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hotel-Opera, Manager at Small Luxury Hotel Ambassador Zurich
Responded Jan 6, 2020
Dear McM0m, Thank you for choosing Small Luxury Hotel Ambassador for your stay in Zurich. We are delighted to read you had such a seamless experience. Our staff works tirelessly to ensure our guests feel welcome, comfortable and have everything they need. Your feedback about our staff is a big motivation for all of us, as we give our best every day. We hope that we played our part in giving some happy memories of a great Swiss holiday experience. We wish you safe travels and all the best for the rest of your journey. It'll be a pleasure to welcome you back when you visit Zurich again. Kind regards, Michael Böhler, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wifistore wrote a review Dec 2019
Los Angeles, California11 contributions
+1
Excellent Location. We arrived by car to Ambassador and the Christmas Market is right there next to the hotel. There was a train station near by and all the shopping centers, Globus, Coop and Springli were all less than 5 minute walking distance along with some great eateries and restaurants surrounding the hotel. The old town Zurich is 10 minute walk. All staff at hotel spoke English and the restaurant Opera was very good. Had our Christmas dinner there. Hotel had complimentary check in drink and umbrellas. We also had 2 Pugs with us and they had dog bowls prepared in our room. The lakeside park is next to the hotel so we walked the dog there in the morning. We were late for breakfast but was able to get breakfast across the street at the Opera Hotel which is associated with Ambassador. Valet parking was CHF40 a day. Great hotel !
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Date of stay: December 2019
Value
Location
Service
Room Tip: dog friendly, great location, late breakfast til 11am
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-Opera, Geschäftsführer at Small Luxury Hotel Ambassador Zurich
Responded Jan 6, 2020
Dear wifistore, Thank you for staying at the Hotel Ambassador and for posting the wonderful five-star review. We are very pleased you enjoyed your stay and that you were impressed by the outstanding service provided by our team. We appreciate it when this is acknowledged. As you mention, we are located near the Opera House and the lakeside promenade in a beautifully refurbished historic house, built in the early 1900s, in the heart of the city. We are happy you enjoyed the Christmas dinner at the Opera Restaurant and breakfast. The Opera Restaurant was recently awarded 15 points in the Gault & Millau Guide for its original interpretation of authentic contemporary cuisine. We look forward to seeing you (and your pugs) when you are next in the city. Best regards Michael Böhler, General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Betty wrote a review Dec 2019
Los Angeles, California19 contributions5 helpful votes
Wonderful experience from the moment we checked in. Staff was friendly and accommodating. Drinks and assistance with suitcases immediately offered. Great proximity to the train station, Opera house and Christmas market. Enjoyed the short distance to all other local attractions. Room was quaint, clean and cozy. Breakfast simple, but adequate. Would love to return in the near future!
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Date of stay: December 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-Opera, Manager at Small Luxury Hotel Ambassador Zurich
Responded Dec 16, 2019
Dear betty595, Thanks for staying at the Hotel Ambassador Zurich, and for posting such a great review. We appreciate it. As you mention, we are a small luxury hotel located in an old historic house in the heart of the city, and very near the Zurich Opera House and Lake Zurich. It's a ten-minute walk to the Bahnhofstrasse with its numerous shops. Thanks for commenting on our excellent service. Our team likes to make sure you receive professional and friendly service to guarantee a perfect stay. Thanks for the five stars. We look forward to seeing you again when you are back in the city. Best regards Michael Böhler, General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stephanieb wrote a review Dec 2019
Roswell, Georgia91 contributions47 helpful votes
We loved the Hotel Ambassador! The front desk staff was very helpful and informative and the guest room beds were very comfortable and clean. Great location with access to nonstop train to Zurich airport, restaurants and shopping. On our next visit, we will plan on staying longer!
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Date of stay: December 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel-Opera, Manager at Small Luxury Hotel Ambassador Zurich
Responded Dec 16, 2019
Dear stephanie b, Thank you for your kind review. We are delighted to read you had such a pleasant experience at the Hotel Ambassador. Our staff does their best to ensure that our guests feel at home and have a good rest. We appreciate that you mentioned our excellent service in your review. Our hotel is located in the heart of Zurich, near the beautiful Lake of Zurich and the Opera House and with lots of restaurants and shops in the area. Our team is always glad to recommend places to visit in the city. We hope you'll be back soon! Kind regards, Michael Böhler, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
ambassador hotel zürich
FORMERLY KNOWN AS
Small Luxury Hotel Ambassador
LOCATION
SwitzerlandCanton of ZurichZurichSeefeld
NUMBER OF ROOMS
45
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Frequently Asked Questions about Small Luxury Hotel Ambassador Zurich
Which popular attractions are close to Small Luxury Hotel Ambassador Zurich?
Nearby attractions include Lake Zurich (0.2 miles), Opernhaus Zurich (0.08 miles), and Bellevue Square (0.1 miles).
What are some of the property amenities at Small Luxury Hotel Ambassador Zurich?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Small Luxury Hotel Ambassador Zurich?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Small Luxury Hotel Ambassador Zurich?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Small Luxury Hotel Ambassador Zurich?
Conveniently located restaurants include Rosaly's Restaurant & Bar, Restaurant Opera, and Kronenhalle.
Does Small Luxury Hotel Ambassador Zurich have airport transportation?
Yes, Small Luxury Hotel Ambassador Zurich offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Small Luxury Hotel Ambassador Zurich located near the city center?
Yes, it is 0.8 miles away from the center of Zurich.
Are any cleaning services offered at Small Luxury Hotel Ambassador Zurich?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Small Luxury Hotel Ambassador Zurich?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Small Luxury Hotel Ambassador Zurich?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Small Luxury Hotel Ambassador Zurich?
Many travelers enjoy visiting Platzspitz (1.2 miles), Liebfrauenkirche (1.1 miles), and Zunfthaus zur Meisen (0.5 miles).