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Eden Au Lac

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#31 of 134 Hotels in Zurich
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Eden Au Lac
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281 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Reviewed 5 days ago NEWvia mobile

Well a good hotel, however the 5 star rating puzzles me. Service is ok but not excellent, room was ok but not excellent, as a matter of fact old fashioned would apply. Hygiene well.. to my shock I found that on the velcro (!!) on my bed hairs were stuck, their place of origin to be determined 😵

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Helpful?
Thank Sjoerd B
Reviewed 2 weeks ago via mobile

Me and my girlfriend had a delightful stay. The view is amazing just facing the lake and the hotel is small but very well-finished it costed less the 65chf form the airport which is a good deal close to shopping and nice area The food was good and service was amazing. We had a professional young man Arben looking after...

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Thank Anthony F
Hermosa Beach, California
Reviewed 3 weeks ago via mobile

A great location near the lake, and close to shopping. We were greeted with plenty of hospitality & I found the hotel very quaint with a colonial feel. It's been maintained well , but is still a bit small and boutique style which I like. The taxi fare from the airport was 63chf But I enjoyed the views as I...

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Thank gina D
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “gina D” Thank you kindly for your appreciative words on your time at EDEN AU LAC. It pleases us to know that our products and services won you over and that you felt perfectly cared for during your stay. Until we meet again at EDEN AU LAC, we wish you all the best. Your EDEN AU LAC Team

Zurich, Switzerland
Reviewed 3 weeks ago via mobile

This review is about the Sunday brunch only. The hotel itself is perfectly located at the lake near the opera house and is classy and stylish. The Sunday brunch was ok but far from spectacular. The quality of the dishes was good but the variety could definitely be better. There was almost no seafood on the buffet, no shrimps no...

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Helpful?
Thank Jamesfood
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “Jamesfood” We very much appreciate you were taking the time to share your impressions and relay your constructive criticism on your visit with us. Your feedback enables us to refine our services and the quality thereof, delighting our guests is very important to us. We would be very happy to have a new opportunity to convince you fully of...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

I have been to this hotel 3 time I love this ambiance and atmosphere. Service is really professional and they welcome me in person always. Cannot wait to come back wife with and kids for a family trip

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Thank nicozim4
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “nicozim4” Many thanks for your positive feedback on your visit at the EDEN AU LAC. It pleases us to know that our service won you over and that you felt perfectly cared for during your stay. We wish you all the best and look forward to welcoming you once more at the EDEN AU LAC with your family. Your...

Lausanne, Switzerland
Reviewed 4 weeks ago

I was at the Asian & Sea Food market with a friend, and as Asian food lovers, we were both impressed. The buffet is not huge, but has a good selection, so you can taste everything available. There is a live spring roll and duck carving station, a fresh sushi selection and lovely desserts with tasty fruits. The service was...

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Helpful?
Thank seherinko
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “seherinko” Heartfelt thanks for your super assessment of your visit at the EDEN AU LAC. We are delighted that our offerings and services have granted you satisfaction. Pampering you, our guest, lies close to our hearts. Your positive feedback shows that we have succeeded, and you can be sure we will relate this to our staff members. We are...

Reykjavík, Gullbringusysla, Iceland
Reviewed November 4, 2016 via mobile

I chose to stay in Eden Au Lac for a one week's holiday in Zurich. Me, my husband and our 8 year old girl are all very happy. The experience is unforgetable. The location is super, just by the side of Zurich lake, it is all walking distance to old town and the Bahnhoff street, very easy to get out...

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Thank Amy C
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear „Amy C“, In the name of our entire team, we would like to extend our gratitude for your words of praise regarding your visit to EDEN AU LAC. We are delighted that our offerings and services have granted you satisfaction. Pampering you, our guest, lies close to our hearts. Your positive feedback shows that we have succeeded, and you...

Reviewed November 2, 2016 via mobile

It has an outstanding Asian cuisine every Wednesday. Many hot and cold dishes, cooked on your eyes. Pleasant personnel and romantic atmosphere. Good place to stay in Zurich, because you are close to center and lakeside. It will be a New Year firework visible straight from your balcony in this hotel. Great choice!

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Thank 537marit
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “537marit”, Many thanks for your positive feedback on your visit at EDEN AU LAC. Words such as yours are the motivating force behind our staff – Mercí. We revel in our staff members’ passion for surprising and delighting our guests every day. See you soon at EDEN AU LAC again. We can hardly wait! Kind regards, Your EDEN AU...

Bedford
Reviewed October 31, 2016 via mobile

Stayed here while travelling through Europe. The room was beautiful and well appointed with a grand balcony over looking the lake. We opted to upgrade amd it was worth it. I called for supper reservations and was told they could not accommodate us until 9. This despite the dining room had only a few guests seated. The bar was suggested...

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Thank bobokitten
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “bobokitten”, Many thanks for sharing your experiences at EDEN AU LAC. We very much appreciate your feedback and view your (critical) points as inducement to refine our services and their quality further. We would be very happy to have a new opportunity to convince you fully of EDEN AU LAC’s excellent services. Kind regards, Your EDEN AU LAC team

Reviewed October 25, 2016 via mobile

The location is amazing...get a room with a balcony facing the lake...you will not be disappointed. Hotel is small but cosy, staff is super helpful, breakfast was very good and the mirror restaurant prepared a splendid meal. On top, we had several presents during the day...fruits, chocolates...really made the experience special. One thing is for sure...if we go to Zurich...

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1Thank S S
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “S S”, Heartfelt thanks for your great assessment of your stay at the EDEN AU LAC! We are delighted that our offerings and services have granted you satisfaction. Pampering you, our guests, lies close to our hearts. Your positive feedback shows that we have succeeded and you can be sure we will relate your kind words to our staff...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Eden Au Lac

Address: Utoquai 45, Zurich 8008, Switzerland
Location: Switzerland > Canton of Zurich > Zurich > Seefeld
Price Range: $269 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Au Lac 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Eden Au Lac Hotel
Eden Au Lac zürich
Hotel Style:
#12 Romantic Hotel in Zurich
#21 Business Hotel in Zurich
#24 Luxury Hotel in Zurich
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Questions & Answers

Here's what travelers have asked, with answers from Eden Au Lac staff and other travelers.
4 questions
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Questions? Get answers from Eden Au Lac staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Lack view with balcony”
 of 5 bubbles KligerSpatz, Oct 16, 2016 | Read review
“take the lake view rooms if you don't mind the street in front. It's worth paying more.”
 of 5 bubbles sagravay, Oct 15, 2016 | Read review
“Avoid this hotel”
 of 5 bubbles michelle34731, Sep 27, 2016 | Read review
“Lake view or nothing”
 of 5 bubbles mohammedaF3441XV, Aug 14, 2016 | Read review
“Ask for a room facing the lake at the front.”
 of 5 bubbles SarahM2011, Aug 2, 2016 | Read review
5 of 5
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