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Novotel Zurich City-West

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#44 of 139 Hotels in Zurich
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Novotel Zurich City-West
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1,084 Reviews from our TripAdvisor Community

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Showing 612: English reviews
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Canton of Geneva, Switzerland
Reviewed 5 days ago NEW

This is a regular Novotel, so you know what you'll get. Good bedroom, although the beds could be more comfortable. Nice lobby, very nice breakfast, too. Restaurant menu for dinner is very limited, and I won't recommend the pizza. Staff is very polite and kind. In terms of location, very close to tram line and bus stops, easy to travel...

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Helpful?
Thank RenatoMaschetto
HOTEL’S FAVORITE REVIEW
Reviewed September 12, 2016

Visited as an included hotel with Cosmos Tours. A little out out of downtown but a good value with very clean accommodations and ready to assist foreign tourists. Rooms were clean and well-stocked. Showed patience when I couldn't operate the plumbing drain in tub ... I didn't imagine that instructions are necessary for operating plumbing fixtures (true in all 6...

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1Thank Robin6403
About Hotel's Favorite Review
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear Robin403, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Kandivali
Reviewed 1 week ago via mobile

Rooms are good and clean. Decent amenities. The front desk is very cooperative, accommodating and efficient. Was very good for short business trips. Breakfast is also good though limited options for vegan.

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Helpful?
Thank Sachin B
London, United Kingdom
Reviewed 1 week ago

Reception staff were welcoming and room was clean with large and comfortable bed. The pillows were not at all comfortable though which spoiled the night's sleep. There was no shower cap, which I needed. Bar staff were attentive. Lots of places to eat nearby. Didn't eat at the hotel so can't comment on that.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CKTLon
Maple, Canada
Reviewed 2 weeks ago

Novotel is supposed to be the mid-range of the Accor line of hotels. I was expecting a bit more in terms of room comfort given the premium paid. I've stayed at Ibis hotels that have provided better sleep comfort. I was very glad to leave as I woke up at 5 am and waited for the family to wake up...

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Helpful?
Thank 5a25
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear 5a25, Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Geneva, Switzerland
Reviewed 2 weeks ago via mobile

Comfortable and clean rooms, breakfast with a good variety (we don't mind the hot options), a great kids corner (which my kids absolutely love it!) to wind down after a day walking. The restaurant has few options but beautifully cooked and presented. Public transportation at a walking distance, Coop and Migros as well. But my highest commendation goes to the...

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Helpful?
Thank Selma F
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear Selma F, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Nairobi, Kenya
Reviewed 3 weeks ago via mobile

I stayed at the Novotel Zurich for 10 days as I had gone for a residency course. I enjoyed my stay very much. The staff was very helpful and guided me to the best places to visit and assisted me with tramp tickets as well as excursion tickets. This way I managed to save a lot on transport and saw...

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Helpful?
Thank Shreya03
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear Shreya03, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 3 weeks ago via mobile

Nice hôtel close to zurich center. 5 min by railway. Easy access from airport by train. Good for business trip. Européen breakfast With à Nice choice. I would recommand to avoid thé restaurant for downtown restaurant.

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1Thank Laurent71122
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear Laurent71122, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Rio de Janeiro, RJ
Reviewed 4 weeks ago

I had the opportunity to stay in two different times at Novotel and the both were perfect. The rooms are cleaned, big, had a small fridge, you can set the temperature in your room, everything is new. The utilities of the hotel includes a warmed and covered pool and a gym. The hotel is near the Hardbruck train station and...

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Helpful?
1Thank Allan_Arrais
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear Allan_Arrais, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Auckland, New Zealand
Reviewed January 11, 2017 via mobile

We are a family of 6 staying in two rooms staff were friendly, helpful, and always had a smile. Location is good right next to tram station so easy to get into zurich city centre and you can purchase the tickets for the tram from the hotel, breakfast was amazing, rooms were clean and tidy. Would highly recommend and stay...

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Helpful?
Thank jasonsmcl
Nico M, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear jasonsmcl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nico Masi Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Zurich City West is a 4 star hotel with 144 rooms in the fashionable Zurich West area. Close to Hardbrucke train station, Escher Wyss Platz tram station and the Technopark. A few minutes from the main railway station and the old city by tramor train. The hotel offers seven modern conference rooms with natural light. An indoor swimming pool, fitness area, bar, kids corner and a restaurant with terrace complete the package. Pay parking garage and airport shuttle (fees apply). ... more   less 

Additional Information about Novotel Zurich City-West

Address: Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
Location: Switzerland > Canton of Zurich > Zurich > Escher Wyss
Price Range: $135 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Zurich City-West 4*
Number of rooms: 144
Reservation Options:
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Also Known As:
Novotel Zurich City-West Hotel
Novotel Hotel zürich
zürich Novotel
Hotel Style:
#4 Green Hotel in Zurich
#32 Luxury Hotel in Zurich
#37 Family Hotel in Zurich
#49 Romantic Hotel in Zurich
#57 Business Hotel in Zurich
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Zurich City-West staff and other travelers.
21 questions
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Questions? Get answers from Novotel Zurich City-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hotel has a warmed and covered pool”
 of 5 bubbles Allan_Arrais, 4 weeks ago | Read review
“go somewhere else”
 of 5 bubbles vtsiklea, Jan 2, 2017 | Read review
“room in highest floor facing the puls 5/turbinenplatze”
 of 5 bubbles radityae, Dec 20, 2016 | Read review
“This hotel is right for you if you are a business traveler. Not for tourists.”
 of 5 bubbles janettejaudines, Sep 20, 2016 | Read review
“Rooms with window to the court is preferable.”
 of 5 bubbles parsiIran, Aug 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question