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Sheraton Zurich Neues Schloss Hotel

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Room & Suite (36)
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Overview
  • Excellent33%
  • Very good41%
  • Average20%
  • Poor3%
  • Terrible3%
Travelers talk about
“spg gold”(7 reviews)
“old town”(33 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Zurich Neues Schloss Hotel
Special Offer: Package Deal
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Offers from Sheraton Zurich Neues Schloss Hotel
Special Offer: Package Deal
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Reviews (474)
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11
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All reviewsspg goldold townwithin walking distancebusiness districtupgraded to a junior suitebusiness hotelshort walk to the lakesmall hotelbusiness triprooms are a bit smallfront desk staffthe rooms were nicecorner roomtwo blocksquiet at nightlobby barspent one night
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1 - 5 of 394 reviews
Reviewed 1 week ago

Stayed here for a night. Good location. Walking distance to city center and bahnhaufssen. nothing fancy, basic hotel, decent overall. like all things zurich, not cheap. good service although my room was not ready until 3pm, despite being platinum SPG. also, despite booking 1 king...More

Thank emandjeff
Response from neuesschlossz, Front Office Manager at Sheraton Zurich Neues Schloss HotelResponded 1 week ago

Dear emandjeff, thank you very much for sharing your experience with others here on Tripadvisor! I am very happy to see that you had a pleasant stay with us! Especially the service is very important and I am glad that you experienced this in a...More

Hotel's Favorite
Reviewed April 30, 2018 via mobile

The service at this hotel was impeccable. Kashka in the bar was awesome and Clinton, who was working the front desk, was also great. The hotel staff were very accommodating. Breakfast is very good and a great value compared to most hotels. Will definitely stay...More

1  Thank Mike Z
Response from neuesschlossz, Front Office Manager at Sheraton Zurich Neues Schloss HotelResponded May 5, 2018

Dear Mike Z, thank you very much for this wonderful feedback regarding your stay with us here in Zurich. It is great to hear that you enjoyed the breakfast and also that you very satisfied with the service that Kashka and Clinton provided. We hope...More

Reviewed 1 week ago

I stayed here for three nights and was not disappointed. The hotel is very well located and is within walking distance to the major attractions in Zurich. Although the rooms are not large, the rooms are clean, quiet, and the bed was comfortable. The service...More

Thank Dale L
Response from neuesschlossz, Front Office Manager at Sheraton Zurich Neues Schloss HotelResponded 1 week ago

Dear Dale L, thank you for your kind feedback regarding your last stay with us here in Zurich. We are glad to here that you enjoyed your stay. We hope to welcome you back! Warm regards Sebastian Lobenstein Front Office Manager Sheraton Zurich Neues Schloss...More

Reviewed 2 weeks ago

The headline probably best tells the story. The location was convenient near Old Town and the Lake area, the staff was as polite and responsive as they could be including exchanges of emails to set up activities prior to our arrival. What we weren't prepared...More

1  Thank Scottsdale1
Response from neuesschlossz, Front Office Manager at Sheraton Zurich Neues Schloss HotelResponded 2 weeks ago

Dear Scottsdale1, first of all I like to thank you for sharing your feedback about your stay with us and Tripavdisor. We are glad to here that you were satisfied with the staff service that was provided during your stay as well as before arrival....More

Reviewed 3 weeks ago

This Sheraton is one of two Sheratons in Zurich. this one is the older and cuter one, the other one is more modern and a little sleeker. They both have benefits and they both have drawbacks. This is closer to the lake and right across...More

3  Thank TravelBear990
Response from neuesschlossz, Front Office Manager at Sheraton Zurich Neues Schloss HotelResponded 2 weeks ago

Dear TravelBear990, I like to thank you for your very kind feedback here on Tripadvisor. We are honored to hear that you enjoyed your stay here with us. The Sheraton Zurich Neues Schloss Team looks forward to welcome you back! Warm regards Sebastian Lobenstein Front...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Concierge
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
$237 - $710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Family Hotel in Zurich
#42 Luxury Hotel in Zurich
#46 Romantic Hotel in Zurich
#68 Business Hotel in Zurich
Room types
Suites, Non-Smoking Rooms
Details
Price range
$237 - $710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Family Hotel in Zurich
#42 Luxury Hotel in Zurich
#46 Romantic Hotel in Zurich
#68 Business Hotel in Zurich
Room types
Suites, Non-Smoking Rooms
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Traveler (108)
Room & Suite (36)
Dining (14)
Family and Play Areas (3)
Questions & Answers
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r0m8470
January 4, 2017|
Answer
Response from SarahsBackstage | Reviewed this property |
No, I don't remember a club lounge. Their lobby bar and restaurant is conveniently located. We watched the Olympics and had a few snacks after a day of sightseeing. Great bartender! We were upgraded to a room with a... More
0
Votes
nitsdel
July 29, 2015|
Answer
Response from Pieter-van-Beugen | Property representative |
Dear nitsdel, thank you for your question. It is about 10 minutes by public transportation from the Hotel to the main Station. Some Trains however leave from Station "Enge" which is 5 minutes Walking distance from the... More
0
Votes
Room Tips
"Ask how big the room is before committing to it"
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"Ask for a high floor"
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"If you can achieve the cost of a suite, take it"
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"Suite rooms on top floor with attached private balcony"
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