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Sheraton Zurich Neues Schloss Hotel

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Traveler (130)
Room & Suite (46)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm.
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Property amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Business Center with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Safe
Classic
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Europe is on sale
Location
Full view
100Great for walkers
Grade: 100 out of 100
63Restaurantswithin 0.25 miles
13Attractionswithin 0.25 miles
497Reviews
150Photos
6Q+A
65Room tips
Traveler rating
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Popular mentions
at the end of our rhine river boat cruise we drove to zurich and had a very pleasant stay in this well-appointed hotel.we did not have plans for travel in zurich but the hotel was in a nice location whihc allowed for a pleasant afetrnoon walk
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+1
We stayed 3 nights in this lovely hotel. The hotel was very clean with a coffee machine in your room. Perfect location to explore Zurich. Everything was within walking distance. The staff were very friendly and knowledgeable. We didn't have breakfast or any cooked food from the
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The aircon is switched off, the WiFi is not operational on my laptop, the minibar is broken, there are holes in the sheets, the wallpaper is peeling. Housekeeping put bags of ice in the fridge on day 1 they melted and have not been changed since and no attempt to fix the
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Response from neuesschlossz, General Manager at Sheraton Zurich Neues Schloss Hotel
Responded Dec 6, 2018
Dear 926petes First of all, I would like to thank you very much for taking the time to write a detailed feedback. I am very sorry for the inconvenience you were facing during your stay. The situation you are describing, does not reflect our service culture at all. We do turn off our aircon during winter time but upon request we gladly switch it back on again. I think there must have been a misunderstanding in our internat communication. I have talked to all departments mentioned in your feedback and we looked into the described happenings. Please be assured that our employees receive ongoing trainings and take pride in continuously improving their service skills. I hope that in the end you enjoyed a great stay in Zurich. If there is anything else we can do for you, please contact us anytime. It would be a pleasure for us to get the chance to welcome you again at the Sheraton Neues Schloss Hotel and make it up to you. Kindest regards, Mauro Cerutti General Manager
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This hotel is a Sheraton but it is a category 7 on the Marriott scale. The reason for this rating is because this place is more like a small boutique hotel with a super convenient location, just a block away from Lake Zurich. We stayed on the SPG level which was really
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The hotel was fine but when we arrived the front desk claimed that I had misbooked a single room. The upgrade was over 80 Swiss francs, but we were stuck. I did try to negotiate, but the room clerks were firm. There was no cafe in the hotel at the time; there was a lot of
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Response from neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel
Responded Oct 29, 2018
Dear lynnk870 First of all, we would like to thank you very much for taking the time to write a detailed feedback. We are very sorry for the inconvenience you were facing when arriving to the hotel. Our team always does its best to make our arriving guests feel comfortable. Unfortunately we can not influence the construction work around the hotel that are handled by the city itself. We also think there must have been a misunderstanding about our restaurant Herbs, it is open daily from 6.30 am until 12 am. We are very happy to hear that you likes the location of the hotel and we hope that in the end, you nevertheless enjoyed a great stay in Zurich. lynnk870. If there is anything else we can do for you, please contact us anytime. It would be a pleasure for us to get the chance to welcome you again at the Sheraton Neues Schloss Hotel. Kindest regards, Sheraton Neues Schloss Hotel Team
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All photosTravelerRoom & SuiteDining Family and Play Areas
Confy and massive King bed!
Бутылка минералки и тик-так в подарок от отеля каждый день!
Номер маленький (очень), но в принципе уютный
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12345610
How close to the Old Town is this property by walking?
There are several ways of walking from the hotel to the old town but 10 to 15 minutes is about right.
1 vote
No, I don't remember a club lounge. Their lobby bar and restaurant is conveniently located. We watched the Olympics and had a few snacks after a day of sightseeing. Great bartender! We were upgraded to a room with a balcony. Also loved the Dyson bladeless fan in our room.
0 votes
is there a parking facility in the hotel?
Hi, how far it is from station to catch trains for Mt Titlis & Juangfrauch
Dear nitsdel, thank you for your question. It is about 10 minutes by public transportation from the Hotel to the main Station. Some Trains however leave from Station "Enge" which is 5 minutes Walking distance from the Hotel. Warm regards, Pieter van Beugen Hotel Manager
0 votes
Dear leah23452015 Thank you very much for contacting us in regards of any directions to our property. You may reach the hotel from the airport with a taxi within 20-25 min. From the airport you may have the possibility to use the train S7 to the station “Bahnhof Enge” (17 min.) From “Bahnhof Enge” it is a walking distance of 650 m to our property or via taxi 5-6 min. From the main station you may reach our hotel with a taxi in approx. 15 min. If you want to take the tram, the Nr 7 or 13 will bring you to the “Stockerstrasse” and you will find us in a walking distance of 5-6 min. I hope I was able to provide you necessary information. Please let us know at any time if there is anything else we may do for you. Have a fabulous day! Pieter van Beugen Hotel Manager
0 votes
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12
"Beware room temperatures during hot summer months!"
"Ask how big the room is before committing to it"
"Ask for a high floor"
"If you can achieve the cost of a suite, take it"
"Suite rooms on top floor with attached private balcony"
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12345613
PRICE RANGE
$190 - $431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton zürichsheraton zurichzürich sheraton
LOCATION
SwitzerlandCanton of ZurichZurich
NUMBER OF ROOMS
60
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