Our Dolder Grand experience (2 adults & 1 child) was everything you’d expect from one of Europe’s best hotels: impeccable service, amazing facilities, great food and thoughtful management going the extra mile to make our stay special. We thoroughly recommend and a big thanks to Stefanoi!!
I have stayed at the Dolder Grand many times, but recently was my first time since covid. I have long regarded this hotel as one the best in Switzerland, but I was sad to see that it is losing its level of quality and service. I write this review in hopes that the management becomes aware of the downgrading changes I observed in the hotel. Firstly, we had many troubles with the F&B department. We stayed 4 nights at the hotel, and every single night we had a problem trying to have dinner on the property. The fine dining restaurant was closed and the only option was Saltz. They simply did not want to make space for us (hotel guests) in the Saltz restaurant for dinner. After speaking to the front desk and being told that F&B would contact us by phone to solve the problem (which never happened), we were left with no place to have dinner. One of the front desk employees even had the audacity to tell us to eat in our room with in-room dining. In no luxury establishment do you tell your long-standing guests to eat in their room because they cannot be accommodated in the hotel's (breakfast) restaurant. If I wanted to eat in my bed, I would stay at home... After contacting the front-desk multiple times, as the concierge did not answer, we become very frustrated with the lack of communication on the hotel's part and no option for us to have dinner. Once the restaurant got back to us, they agreed to make space for us on the last night. When we got to the restaurant, we were appalled to see that most tables were empty. The spa remains one of the most special parts of the hotel. The room was still at a great standard, although needed some repairs such as broken light bulbs and damaged furniture. However, the linens have surely downgraded. The bathrobes we received were in very poor condition (with holes) and of a much lesser quality than previously before. This was also the case for the bed sheets. But the most unappealing amenity was the "sustainable" slippers, which quite literally felt like cardboard disposable paper slipper. Not what you expect at a place like the Dolder Grand. While sustainability is important, it should not compromise standard of quality. Luxury is about choice, sustainable options should be offered to those who want it, but not forced on everyone. On the other hand, the staff at the bar, especially Jean-Claude were extremely welcoming, warm, and professional. Similarly, the doormen were always very kind. They were missing proper uniforms, however, which did not give a good image. Overall, I wish the management takes into account these issues and addresses them for others' stay at this hotel. Its a magical property with so much history and charm, it would be a shame if it continues losing it.…
I have high expectations and the Dolder exceeded them. Simply spectacular in just about every way. Every part of the experience was excellent. When you paying this much you expect excellence. You'll find it at the Dolder.
The Dolder will exceed your expectations and it surpassed ours! Fabulous room, facility and best of all, one of the best breakfast we have had in a while. Loved the various art work that are dotted around the hotel and we truly enjoyed our stay. Kudos the the management team!
After a hectic road trip, I extended my stay for 2 days to stay at The Dolder Grand and it was the best place to relax, rejuvenate in the spa and enjoy the fresh air during my forest walk on the hotel grounds. The breakfast was a delight and I had enough choice on a non meat diet. I had specific requirements for retail therapy and the concierge team happened to be experts on where to go and were most helpful.
Well had the worst experience in our stay of three days .on the last day in the breakfast room Saltz someone stole money from my office bag when I had gone to take my buffet breakfast .I complained to the hotel wrote an email to them but they were not responsive and were very casual about it no action was taken they just told us to do a police complain .being a foreigner and was on way to Germany I could not file a complaint . What is shocking is the money being stolen from a luxury category hotel in zurich
We stayed here for four nights, and had an amazing time. - The breakfast was one of the best I’ve had at a hotel (and is included if you book through Leading Hotels of the World). The buffet is presented very nicely, and there are lots of pre-plated small dishes so you can sample everything easily. Try the Belgian waffles! - Apparently the hotel was last renovated in 2008, but if you told me they completed it last year I would believe you — everything is impeccably maintained, especially in the modern wing, where we stayed. You have to look closely to see any signs of age (for example, some outdated electronics in the room). - The service was warm without being overbearing, and you can tell that everyone who works there really cares about their job. The concierge was able to help us book dinners and transportation in minutes. And housekeeping came twice a day, and always left us with an abundance of bottled water (we never had to ask once, which is rare!). - Another highlight was the spa, which was a perfect place to recover from jet lag. There are gender-separated sauna/steam facilities in the locker rooms, as well as a beautiful indoor pool and outdoor hot tubs overlooking Zurich. Note that, while the hotel is technically only 15 or so minutes away from Zurich, and they provide a shuttle to and from town, it’s not terribly convenient, and we found ourselves mostly staying in the property (which is fine, because it’s a great property!).…
The Dolder Grand lived upto its name as a 5 star luxury property, with excellent customer service , great food and plenty of activities and amenities. The rooms were grand indeed, and the view was beautiful. Internet is great and fast, i clocked about 100 Mbps in my room which is more than enough for your average surfing and internet use. Zurich has many nice hotels but what stands Dolder Grand apart was the attention to the detail by the friendly staff. The only thing which i would point out is that its on the hill, so not exactly a walk to the city and for children under 12, you have to leave the hotel and do a short walk to the public swimming pool and minigolf area but that is not an issue as its a 5-7 minute walk. I look forward to my next stay at the Dolder Grand in the near future.…
I stayed at the Dolder Grand for 4 days this June and had an amazing experience! The room was beautiful and the views of the lake and mountains were so impressive. What truly made the experience so great was the service. Everyone was knowledgeable, friendly, and working to make sure everything was perfect. When we arrived we were greeted with a staff that got us checked in, brought up our luggage, and gave us information about our room. The workers at the front door were kind and happy to help however needed. We worked specifically with Felipe, Marco, and Sid and were very impressed. The concierge team goes above and beyond to make sure I had fun while in Zurich and saw whatever I hoped to see. I went down each morning to find train routes, ideas of activities to do, and get maps. Jens and a few others helped specifically, although I am sure the whole team is knowledgeable and happy to help. If you are considering staying at the Dolder Grand, I highly recommend it and have only great memories of the place!…
Very much enjoyed my stay which was 16th stay with them. The spa is still exceptional as is the artwork and the views. Breakfast is another highlight which is well worth making time for. Overall I look forward to staying again at this remarkable city resort.
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