THE DOLDER GRAND

About

4.5

Excellent

1,305 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

The Dolder Grand is the perfect environment for people who are looking for pleasure, exclusivity and relaxation: 175 luxurious rooms and suites, exquisite cuisine, a spa covering 4,000 square metres, generous banqueting and seminar facilities and a remarkable art collection. The original "Curhaus" dating from 1899 presents itself as the luxury-class City Resort. The hotel's elevated location, between the pulsating life of the city and a refreshingly natural green zone, provides a magnificent view of the city of Zurich, the lake and the Alps. The Restaurant will be closed from 17 February 2019 to 4 March 2019. The Restaurant will be closed from 14 July 2019 to 5 August 2019. We will be happy to welcome you again on Tuesday evening, 6 August 2019. Due to annual maintenance work, partial areas of the Spa will be closed from 1 to 16 April 2019. We will be happy to welcome you again on 17 April 2019. Treatments are available at any time.

Full view

Property amenities

Parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Golf course

Babysitting

Pets Allowed ( Dog / Pet Friendly )

Free internet

Wifi

Internet

Hot tub

Sauna

Adult pool

Indoor pool

Outdoor pool

Heated pool

Restaurant

Breakfast buffet

Free shuttle or taxi services

Airport transportation

Shuttle bus service

Business Center with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Concierge

Non-smoking hotel

Butler service

Dry cleaning

Laundry service

Room features

Non-smoking rooms

Suites

Family rooms

Air conditioning

Housekeeping

Private balcony

Minibar

Flatscreen TV

Room service

Safe

Refrigerator

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Charming

Location

Full view

58Somewhat walkable

22Restaurantswithin 0.75 miles

5Attractionswithin 0.75 miles

Contact

Kurhausstrasse 65, Zurich 8032 Switzerland

Getting there

Zurich Airport6 miSee all flights

Altenrhein Airport47 miSee all flights

See all nearby hotels

Nearby restaurants

See all nearby restaurants

Nearby attractions

Dolderbahn

14 minPoints of Interest & Landmarks

Escape Quest Zürich

10 minEscape Games

Dolder Sports

5 minSports Complexes

FIFA Headquarters

13 minPoints of Interest & Landmarks

See all nearby attractions

1,305Reviews20Q+A100Room tips

Excellent Accommodation and Customer Service

I had a great stay at The Dolder Grand and the highlight was the concierge, Jens. He was delightful, as nothing was too much trouble and everything was done with a warm smile. In fact, all the staff were helpful and polite. The Day Spa was amazing and the rooms and very comfortable and well-appointed and the views are wonderful. The courtesy bus into Zurich every hour is also very handy.…

Date of stay: June 2019

Rooms

Location

Service

Opulence above Zurich

This hotel blows the competition out of the water in terms of attention to detail. Every aspect of our stay was well choreographed and beautifully done. An enormous hotel, the staff managed to make us feel special (even if the same cannot be said of the often snobbish or downright rude clientele). The spa is not to be missed, nor is the more causal restaurant offering sweeping views overlooking Zürich. If you are prepared to check your wallet at the door in exchange for an unparalleled experience, this is the place to stay. One point of improvement - we did have to ask several times for various items we had ordered at dinner. While we enjoy a languorous meal as much as the next person, it got a bit ridiculous. The staff comped our drinks but attention to detail on this front will bring up the hotel a notch.…

Date of stay: July 2019Trip type: Traveled as a couple

+1

The dolder grand zurich

Wow! Beautiful setting with amazing views, Staff cannot do enough for you and will go out of their way to make it happen There’s an hourly complimentary shuttle into Zürich The spa is one of Europe’s best But treatments are expensive Pure luxury and there is some great art on display throughout the hotel…

Date of stay: August 2019Trip type: Traveled as a couple

A treat overlooking the city

We returned from Zurich and Basel. We booked the Dolder Grand for the location and the spa. Since our last visit there over 15 years ago, the hotel has undergone expansion and upgrades. We loved our room. The bathrooms provide amenities and plenty of room to organize toiletries and makeup. The staff ensured all our needs were satisfied. The spa is so well run and the products they offer of the highest quality. If you enjoy contemporary artwork and antiques, the halls are filled with paintings and sculpture from world class artists. Breakfast is served in a room overlooking the grounds and Lake Zurich. Casual but complete, breakfast offers include a full buffet or menu selections. The staff is attentive but also respectful of ones time allowing us to leisurely enjoy breakfast as well as read the newspapers. The snack bar, located on the same level as the spa and workout facility offers light snacks, smoothies and meals through out the day. The concierge helped with reservations, local shopping, and setting up expeditions. We so enjoyed our stay that we returned one night early from Basel to enjoy more time at the Dolder Grand. We will soon return.…

Date of stay: June 2019

Location

Service

Sleep Quality

Room Tip: Views of Lake Zurich.

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At its best, excellent, but very inconsistent

It says a lot about the standard here that, despite my uncontainable excitement, the Dolder Grand still managed to exceed my expectations. Nevertheless I was surprised how many times they dropped the ball during a two-night stay. The issues were minor but omnipresent, meaning that we could never quite rely on things going as planned. This hotel is such a mix of true excellence (spa, art collection, room design) and glaringly flawed basics (service, food) that I'm really struggling to summarize the time there. Some straightforward, repeated requests never materialized, such as the birthday arrangement which was confirmed during booking and mentioned again a week before check-in. Renting the hotel's bikes was a comedy of errors. The official line is that you get them from the concierge, so we went to the concierge. He double-checked with the valet out front if some were available, then asked us to go to said valet to collect the bikes. The valet then explained to us that he had no bikes available, and suggested asking in the spa. So we walked down to the spa. There, bikes seemed to be available BUT all the relevant staff members had gone home (around 18:30). Thankfully one of the pilates instructors stepped out of a class to open the external store room and get us kitted out. From there, we still had to haul the bikes up two steep escape staircases and find the hotel's back gate. It was worth all the effort though! The bike trails in the neighboring woods are great fun. Both leisurely and white-knuckle options are very well signposted and lead to the Loorenkopf observation tower, from which even Säntis is visible. Saltz was also a very mixed bag. The breakfast buffet is wonderful – a generous selection of all European, American and Asian breakfast/brunch classics with great coffee made to order. Beyond the buffet, it was a poor experience. The eggs benedict were just disgusting – drowning in gloopy, overly salty, congealed sauce hollandaise. Then there was the service... our surprise that both people at the table were not served simultaneously turned to realization that half the order had probably gone astray. It had, and it took 20 minutes after the follow-up to receive the errant waffles. Most of the food from the menu is available from the buffet anyway, so after the first day, we just fetched it ourselves. Although on the second day that wasn't fully possible as, half an hour after breakfast service started, the hot food containers were still empty. The staff was always personable, witty and professional, but so focused that it was almost impossible to get their attention. In hindsight, I really regret not booking The Restaurant (you need to book well in advance). Considering its reputation and inventive menu, it seems to be much better value than the standard fare from Saltz. €100 for a 5-course amuse bouche lunch that I'll reminisce about seems more sensible than €60 for unremarkable Züri Geschnetzeltes. On the subject of food though, I think the restaurant in the Dolder Bad (5 minutes walk away with free entrance for hotel guests) is a totally underrated option. The menu covers everything from very light to very hearty, with an interesting wine selection, prompt service and excellent value for money. On sunny evenings, that would definitely be my first choice for a fuss-free, satisfying dinner. We were in the second-cheapest room category – Double Deluxe in the Golf Wing (room 3205). It was an absolute delight. All details big and small work together to make it an inviting, homely and relaxing space. The bathroom – especially the eight-headed shower – is first-class. I really appreciate the inclusion of proper bath oil and a scented candle among the toiletries: a gesture by the hotel to use your time as their guest to treat yourself. The bedding is wonderful but the bed itself is surprisingly narrow – "king size" seemingly has regional variations. Housekeeping did stellar work, although I'm a sucker for a Bettmümpfeli at turndown, which was missing here. You definitely don't need to worry about the basics: the aircon is 100% silent; sound insulation is total; water pressure is perfect; no fluctuating shower temperatures; mattress is not too hard; cleanliness perfect; power outlets beside the bed; WiFi is fast and reliable... The view of the lake which all rooms in this category have was wonderful, especially for the privileged view of the Züri Fäscht fireworks/airshows/drone show. When you think that in the Baur au Lac, for exactly the same price, you could end up in a room which is 40% smaller and has a view of the inner courtyard (= no view, really), these punctiliously conceived rooms are definitely the most persuasive part of the Dolder Grand, in my opinion. The spa area is sensational. It doesn't have the same intense, elemental atmosphere as Vals, but far more openness and amenities. Even though the hotel was fully booked (thanks to the trifecta of high season, a big wedding and Züri Fäscht – which attracted 2.5 million extra visitors to the city for a weekend), we were always alone or near-alone in the spa. There are so many elements that I've never seen in a spa before, such as the ice chamber and the sunaburo-esque loungers. All facilities have been designed and maintained with flair, generosity and attention to detail. The gym is very well equipped and open 24 hours a day (although it takes a concierge's help to reach it outside of spa opening hours). In a nutshell: if you want escapism or pampering, you'll find it here. So the bottom line is that the hard product is worthy of the hotel's folkloric reputation, but the food and service are too inconsistent for peace of mind. The service is all based on responding to direct requests; never recognizing signs or anticipating needs as the best 5-star hotels can.…

Date of stay: July 2019Trip type: Traveled as a couple

Dear Guest Thank you for choosing to stay at the Dolder Grand over the weekend of the Züri Fest and many thanks for taking the time to tell us about your experience. We were delighted to hear that you enjoyed your time with us for the most part and for your kind compliments for our Spa and the Double Deluxe Room. We sincerely regret that we were not able to fulfil all your expectations. We truly value your honest and differentiated feedback, which will help us to improve our service. Your criticism regarding the rental of the complimentary bikes is fully justified, I regret that you were affected by this. We have already discussed the points you raised in detail with the employees responsible and have implemented the necessary improvements. Furthermore we would like to apologize for the disappointing eggs benedict and the slow service at breakfast. We have taken action based on your information and double checked the quality of the breakfast dishes we serve with our Chef. The lack of attention you experienced during breakfast also does not reflect our own understanding of hospitality in any way and we completely understand that you were unhappy with your experience. We apologize for not fulfilling your birthday requests. We were looking into why this happened and to ensure it does not reoccur. We can only say how sorry we are and hope that it didn’t spoil your birthday celebrations. It would be a pleasure to have the opportunity to demonstrate our commitment to a dedicated service culture on a future stay. I will be delighted to take care personally of your reservation, if you decide to come and stay with us again. Yours sincerely Markus Granelli General Manager

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PRICE RANGE

$528 - $854 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

the dolder grand hotel, hotel dolder grand, dolder grand hotel, dolder grand zürich

LOCATION

SwitzerlandCanton of ZurichZurich

NUMBER OF ROOMS

175

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The Dolder Grand Hotel, Zurich

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