We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Dolder Grand

Kurhausstrasse 65, Zurich 8032 Switzerland
2 people are viewing this hotel
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Booking.com
$659
View Deal
Agoda.com
$660
View Deal
Cancelon
$674
$557
View Deal
SAVE $117
Orbitz.com$660
Hotels.com$660
bedfinder$674
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1285)
Room & Suite (291)
Dining (63)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Dolder Grand is the perfect environment for people who are looking for pleasure, exclusivity and relaxation: 175 luxurious rooms and suites, exquisite cuisine, a spa covering 4,000 square metres, generous banqueting and seminar facilities and a remarkable art collection. The original "Curhaus" dating from 1899 presents itself as the luxury-class City Resort. The hotel's elevated location, between the pulsating life of the city and a refreshingly natural green zone, provides a magnificent view of the city of Zurich, the lake and the Alps. The Restaurant will be closed from 17 February 2019 to 4 March 2019. The Restaurant will be closed from 14 July 2019 to 5 August 2019. We will be happy to welcome you again on Tuesday evening, 6 August 2019. Due to annual maintenance work, partial areas of the Spa will be closed from 1 to 16 April 2019. We will be happy to welcome you again on 17 April 2019. Treatments are available at any time.
Read more
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Free internet
Wifi
Internet
Hot tub
Sauna
Adult pool
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Show more
Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Refrigerator
Show more
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
22Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
1,305Reviews20Q+A100Room tips
Traveler rating
  • 1,042
  • 156
  • 63
  • 23
  • 21
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
I had a great stay at The Dolder Grand and the highlight was the concierge, Jens. He was delightful, as nothing was too much trouble and everything was done with a warm smile. In fact, all the staff were helpful and polite. The Day Spa was amazing and the rooms and very comfortable and well-appointed and the views are wonderful. The courtesy bus into Zurich every hour is also very handy.
Read more
This hotel blows the competition out of the water in terms of attention to detail. Every aspect of our stay was well choreographed and beautifully done. An enormous hotel, the staff managed to make us feel special (even if the same cannot be said of the often snobbish or downright rude clientele). The spa is not to be missed, nor is the more causal restaurant offering sweeping views overlooking Zürich. If you are prepared to check your wallet at the door in exchange for an unparalleled experience, this is the place to stay. One point of improvement - we did have to ask several times for various items we had ordered at dinner. While we enjoy a languorous meal as much as the next person, it got a bit ridiculous. The staff comped our drinks but attention to detail on this front will bring up the hotel a notch.
Read more
+1
Wow! Beautiful setting with amazing views, Staff cannot do enough for you and will go out of their way to make it happen There’s an hourly complimentary shuttle into Zürich The spa is one of Europe’s best But treatments are expensive Pure luxury and there is some great art on display throughout the hotel
Read more
We returned from Zurich and Basel. We booked the Dolder Grand for the location and the spa. Since our last visit there over 15 years ago, the hotel has undergone expansion and upgrades. We loved our room. The bathrooms provide amenities and plenty of room to organize toiletries and makeup. The staff ensured all our needs were satisfied. The spa is so well run and the products they offer of the highest quality. If you enjoy contemporary artwork and antiques, the halls are filled with paintings and sculpture from world class artists. Breakfast is served in a room overlooking the grounds and Lake Zurich. Casual but complete, breakfast offers include a full buffet or menu selections. The staff is attentive but also respectful of ones time allowing us to leisurely enjoy breakfast as well as read the newspapers. The snack bar, located on the same level as the spa and workout facility offers light snacks, smoothies and meals through out the day. The concierge helped with reservations, local shopping, and setting up expeditions. We so enjoyed our stay that we returned one night early from Basel to enjoy more time at the Dolder Grand. We will soon return.
Read more
It says a lot about the standard here that, despite my uncontainable excitement, the Dolder Grand still managed to exceed my expectations. Nevertheless I was surprised how many times they dropped the ball during a two-night stay. The issues were minor but omnipresent, meaning that we could never quite rely on things going as planned. This hotel is such a mix of true excellence (spa, art collection, room design) and glaringly flawed basics (service, food) that I'm really struggling to summarize the time there. Some straightforward, repeated requests never materialized, such as the birthday arrangement which was confirmed during booking and mentioned again a week before check-in. Renting the hotel's bikes was a comedy of errors. The official line is that you get them from the concierge, so we went to the concierge. He double-checked with the valet out front if some were available, then asked us to go to said valet to collect the bikes. The valet then explained to us that he had no bikes available, and suggested asking in the spa. So we walked down to the spa. There, bikes seemed to be available BUT all the relevant staff members had gone home (around 18:30). Thankfully one of the pilates instructors stepped out of a class to open the external store room and get us kitted out. From there, we still had to haul the bikes up two steep escape staircases and find the hotel's back gate. It was worth all the effort though! The bike trails in the neighboring woods are great fun. Both leisurely and white-knuckle options are very well signposted and lead to the Loorenkopf observation tower, from which even Säntis is visible. Saltz was also a very mixed bag. The breakfast buffet is wonderful – a generous selection of all European, American and Asian breakfast/brunch classics with great coffee made to order. Beyond the buffet, it was a poor experience. The eggs benedict were just disgusting – drowning in gloopy, overly salty, congealed sauce hollandaise. Then there was the service... our surprise that both people at the table were not served simultaneously turned to realization that half the order had probably gone astray. It had, and it took 20 minutes after the follow-up to receive the errant waffles. Most of the food from the menu is available from the buffet anyway, so after the first day, we just fetched it ourselves. Although on the second day that wasn't fully possible as, half an hour after breakfast service started, the hot food containers were still empty. The staff was always personable, witty and professional, but so focused that it was almost impossible to get their attention. In hindsight, I really regret not booking The Restaurant (you need to book well in advance). Considering its reputation and inventive menu, it seems to be much better value than the standard fare from Saltz. €100 for a 5-course amuse bouche lunch that I'll reminisce about seems more sensible than €60 for unremarkable Züri Geschnetzeltes. On the subject of food though, I think the restaurant in the Dolder Bad (5 minutes walk away with free entrance for hotel guests) is a totally underrated option. The menu covers everything from very light to very hearty, with an interesting wine selection, prompt service and excellent value for money. On sunny evenings, that would definitely be my first choice for a fuss-free, satisfying dinner. We were in the second-cheapest room category – Double Deluxe in the Golf Wing (room 3205). It was an absolute delight. All details big and small work together to make it an inviting, homely and relaxing space. The bathroom – especially the eight-headed shower – is first-class. I really appreciate the inclusion of proper bath oil and a scented candle among the toiletries: a gesture by the hotel to use your time as their guest to treat yourself. The bedding is wonderful but the bed itself is surprisingly narrow – "king size" seemingly has regional variations. Housekeeping did stellar work, although I'm a sucker for a Bettmümpfeli at turndown, which was missing here. You definitely don't need to worry about the basics: the aircon is 100% silent; sound insulation is total; water pressure is perfect; no fluctuating shower temperatures; mattress is not too hard; cleanliness perfect; power outlets beside the bed; WiFi is fast and reliable... The view of the lake which all rooms in this category have was wonderful, especially for the privileged view of the Züri Fäscht fireworks/airshows/drone show. When you think that in the Baur au Lac, for exactly the same price, you could end up in a room which is 40% smaller and has a view of the inner courtyard (= no view, really), these punctiliously conceived rooms are definitely the most persuasive part of the Dolder Grand, in my opinion. The spa area is sensational. It doesn't have the same intense, elemental atmosphere as Vals, but far more openness and amenities. Even though the hotel was fully booked (thanks to the trifecta of high season, a big wedding and Züri Fäscht – which attracted 2.5 million extra visitors to the city for a weekend), we were always alone or near-alone in the spa. There are so many elements that I've never seen in a spa before, such as the ice chamber and the sunaburo-esque loungers. All facilities have been designed and maintained with flair, generosity and attention to detail. The gym is very well equipped and open 24 hours a day (although it takes a concierge's help to reach it outside of spa opening hours). In a nutshell: if you want escapism or pampering, you'll find it here. So the bottom line is that the hard product is worthy of the hotel's folkloric reputation, but the food and service are too inconsistent for peace of mind. The service is all based on responding to direct requests; never recognizing signs or anticipating needs as the best 5-star hotels can.
Read more
Response from Markus_Granelli_TDG, General Manager at The Dolder Grand
Responded 4 weeks ago
Dear Guest Thank you for choosing to stay at the Dolder Grand over the weekend of the Züri Fest and many thanks for taking the time to tell us about your experience. We were delighted to hear that you enjoyed your time with us for the most part and for your kind compliments for our Spa and the Double Deluxe Room. We sincerely regret that we were not able to fulfil all your expectations. We truly value your honest and differentiated feedback, which will help us to improve our service. Your criticism regarding the rental of the complimentary bikes is fully justified, I regret that you were affected by this. We have already discussed the points you raised in detail with the employees responsible and have implemented the necessary improvements. Furthermore we would like to apologize for the disappointing eggs benedict and the slow service at breakfast. We have taken action based on your information and double checked the quality of the breakfast dishes we serve with our Chef. The lack of attention you experienced during breakfast also does not reflect our own understanding of hospitality in any way and we completely understand that you were unhappy with your experience. We apologize for not fulfilling your birthday requests. We were looking into why this happened and to ensure it does not reoccur. We can only say how sorry we are and hope that it didn’t spoil your birthday celebrations. It would be a pleasure to have the opportunity to demonstrate our commitment to a dedicated service culture on a future stay. I will be delighted to take care personally of your reservation, if you decide to come and stay with us again. Yours sincerely Markus Granelli General Manager
Read more
Previous
PRICE RANGE
$528 - $854 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the dolder grand hotel, hotel dolder grand, dolder grand hotel, dolder grand zürich
LOCATION
SwitzerlandCanton of ZurichZurich
NUMBER OF ROOMS
175
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing