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City-Hotel Ochsen Zug

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#3 of 8 Hotels in Zug
Certificate of Excellence
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City-Hotel Ochsen Zug
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188 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed today NEW via mobile

Authentic Swiss hotel, perfect location, amazing suite on the roof top with great view. Clean and spacious room. Staff is so friendly and helpful. Food is good. Also there are lots of nice restaurants around. Recommended.

Helpful?
Thank Ssm1987
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 22, 2016 via mobile

If one is visiting Zug, there is no better spot to stay...right on the square, under the clock tower, bus stops at four different corners taking you wherever direction you want, and yet you are steps away from the center of life in Zug..the lakefront and many many wonderful restaurants to choose from, shops, the ferry,a cobblestone trip to a... More 

Helpful?
Thank Suzanne T
Reading, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 27, 2016

The City Hotel Ochsen is a lovely hotel located right in the centre of Zug and is only a short stroll away from Lake Zug which is a definite must see. It is family owned which gives it a lovely feel. Everyone who worked at the hotel were very friendly and I felt welcomed straight away. The interior of the... More 

Helpful?
Thank Julie L
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Julie Thank you very much for your review and your time. We are happy that you, in overall, enjoyed your stay with us. It is true that we do not have a minibar in our rooms any more (but we offer room service whenever you like), there is a safe is in each room though. We are sorry that... More 

Level Contributor
1 review
3 of 5 stars Reviewed July 21, 2016

Nice and friendly hotel. Single bed rooms are really small and price level is significant. Bed was very hard and almost on the ground. Staff is nice, friendly and positive. Overall, enjoyed my stay, but the room could have been a bit more comfortable.

Helpful?
Thank Renier v
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review! It is true that we have few rooms where the bed is lower than in the other rooms. As all our Superior rooms are equipped with so called "Hüsler Nest" beds we suggest you try one of our Business rooms next time. In those we provide another bedding system and probably... More 

Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed July 5, 2016

I stayed at this hotel for one night and had quite a good time. Below the pros and cons. Pros Very centrally located Clean Friendly staff Modern rooms Good wifi Good mattress Cons Breakfast. This is the weak point. There is no selection; just a little bit ham, a little bit bread, some jam, fruits and yoghurt. The bircher muesli... More 

Helpful?
Thank Patrick F
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Patrick Thank you very much for your review and your valuable time. We are happy that, in overall, you enjoyed your stay with us. For breakfast you can in fact order warm egg dishes in addition for no extra charge. We are very sorry that you didn't see the sign offering this service. It is true that our breakfast... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 30, 2016

The room was immaculately clean and conveniently located, with an interesting view of the street below (window was good - allowed sight but very little sound to pass). Restaurant was very good (ate there only the first night due to other options that I wanted to try) and breakfast each day was excellent. The Ochsen is very conveniently located both... More 

Helpful?
Thank Dana B
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Dana Thank you very much for your review and your time. My team and I are very pleased to hear that you had a good stay at the City-Hotel Ochsen. We hope to have the pleasure of welcoming you again soon. Best regards Matthias Hegglin, managing owner More 

London
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed June 28, 2016

Really suffering from decor with bad taste - 70's design would be too kind. The rooms are actually more depressing than the Hotel Lowen - See my reviews on Lowen and Park Hotels. They are depressing coloured rooms with childrens furniture. I would definitely not stay here if you have a propensity to jump out of windows. The breakfast was... More 

Helpful?
Thank JapChap
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you for your review. We are very sorry to hear that you were not satisfied with your stay at the City-Hotel Ochsen. In addition, we are quite astonished about your words as you didn't mention anything while you were on spot or during check-out. You can imagine that we don't agree with your point of view and... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed June 21, 2016

Hotel is centrally located in Zug, just a short walk from the station, shops and most international companies based there. The beds are fantastic and the rooms are clean and functional. The staff have a "can do" attitude and are extremely friendly.

Helpful?
Thank joosborne2016
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Many thanks for your review-and sorry for my late reply. I am very happy that you enjoyed your stay with us. With best wished and kind regards Matthias Hegglin, managing owner More 

London, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 20, 2016

I spent one night for business reasons. The hotel is in the center in the old part of the city. Charming location, charming hotel, very nice staff, kind, welcoming, helpful. I had a great time. They have a restaurant with good reputation but I preferred to go to the nearby Italian restaurant on the lake with a stunning view. Evenings... More 

Helpful?
Thank gdepommereau
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time! I and my team are very happy that you had a pleasant stay with us. With kind regards and best wishes from Zug Matthias Hegglin, managing owner More 

Greater Manchester, United Kingdom
1 review
5 of 5 stars Reviewed April 17, 2016

The hotel is located in a very nice and easy to reach location in Zug. You can walk from the train station for about 15 - 20 minutes and you have arrived at the hotel - perfect! It is a very charming hotel with very pleasant and helpful staff. My room was located at the back of the hotel on... More 

Helpful?
Thank Pookie8145
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time. I am very happy that you enjoyed your stay with us and it would be a great pleasure to welcome you again in the near future. With best wishes and kind regards from Zug Matthias Hegglin and team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Built in 1543, this hotel in the centre of Zug accommodated famous guests like Johann Wolfgang von Goethe, yet it offers modern amenities like free internet and air-conditioning. The City-Hotel Ochsen is situated in the middle of the beautiful historic centre, 200 m from the lake of Zug and a 10 minutes walk from the train station. All rooms are air-conditioned and have an en-suite bathroom, a cable TV and a water kettle. Fine Swiss and international cuisine is served in the Hotel Ochsen's restaurant "au premier" and in our bar you can enjoy aromatic coffee or a cool glass of beer. ... more   less 

Additional Information about City-Hotel Ochsen Zug

Address: Kolinplatz 11, Zug 6300, Switzerland
Location: Switzerland > Canton of Zug > Zug
Price Range: $247 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City-Hotel Ochsen Zug 4*
Number of rooms: 48
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