This is one of the few hotels that does not show loyalty in relation to cancellation of non-refundable rates in difficult pandemic conditions, when a tourist has no opportunity to come to the hotel due to circumstances beyond his control (quarantine, border closed, flight canceled)
We would like to thank the wonderful staffs for their excellent service. The guy in charge of the hotel at the day of our arrival allowed us to use their washer and dryer in the basement with a very reasonable fee, and helped us to operate the machines even after his shift was ended. At the day of our departure, breakfast was not supposed to be served until 8 am (it was a weekend), and it may be too late for us to catch the train at 8:25. We asked if they could allow us to have the breakfast 15 min earlier. They told us that they would try their best but would not guarantee that. We were pleasantly surprised that the young lady in charge of the breakfast on that day did have everything ready by 7:45 am, and the breakfast was really delicious. In contrast to the excellent service, the condition of our room could be improved. We lived in a room with a private bathroom, and had to take showers in standing water as the water did not drain quickly enough in the shower unit. The entire room also was not adequately lighted in the evening.…
Stayed for 4 nights in mid June with my mother who uses a wheelchair. We were lucky/unlucky enough to be there at the start of a heat wave. Hotel was cool enough - just - which was a bit lucky as there is no aircon. Everything was better than expected. It's a nice, simple hotel. Good sized rooms. Decor a bit dated, but overall it's great value for money. Monia and the whole team were fantastic; especially regarding wheelchair logistics. They were also understanding when I mistakenly booked a room with a shared bathroom because I didn't read the description properly; they upgraded me to one with a private bathroom when they could have said no. A really nice experience and I'd happily go back.
+ Clean & tidy; Walking distance from open-air market & Cathedral; Shared toilets were useful; Relatively quiet location - Significant walking distance from metro station with some up-slope. Relatively expensive.
This is perhaps the most awful place I have ever been in my life. And I travel a lot. My room is dirty, sinister, no view, the toilet is shared and dirty. The receptionist was very rude. I have tried to cancel the reservation but having booked with booking.come it was not refundable.