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Hotel Alpenroyal

#75 of 110 Hotels in Zermatt
Certificate of Excellence
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125 Reviews from our TripAdvisor Community

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Showing 87: English reviews
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one week for Alpine hiking over Summer. My friend and I were received with shortness, rudeness and unfriendliness from the staff. No one greeted us at the train station to pick us up, as promised. Food was salty and over priced. We were forced to buy alcohol in order to receive water! The head waiter Miguel was... More 

Helpful?
1 Thank Emily M
Great Malvern, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We spent a week here at the end of June, would highly recommend it. Very friendly staff. One of our party needs a gluten free diet and this was catered for very well, special thanks to Juan for this. Would definitely stay there again. Well positioned for the town and access to the mountains.

Helpful?
Thank sceneryWestMidlands
maidenhead
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is nice, good alpine village hotel. Restaurant food was good. Quiet location 10mins outside the main town on foot. Perfectly good place to stay if you want a base in Zermatt. Clean and friendly staff. Lovely terrace overlooking the village and the Matterhorn. Caution: 1) hotel is up a steep hill on foot so not great for children or... More 

Helpful?
Thank goombie
Thorold, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 3, 2016

Hotel was excellent! Booked a room with a balcony and view of the Matterhorn, and it didn't disappoint. Hotel was in a great location, thanks in part to the roadside elevator that takes you up to the hotel which is above the village. Be sure to get the hotel shuttle to pick you up from the train station and they'll... More 

Helpful?
Thank Kerrie T
2 reviews
1 of 5 stars Reviewed April 18, 2016

1.0 star rating 4/18/2016 First to Review I was very excited to come to Zermatt and my high hopes were swiftly dashed. The train dropped us off 850 meters from the hotel. There were no buses and no pick up offered by the hotel because it was after 1700. That means I had to carry over 60kilos of bags to... More 

Helpful?
Thank StudentDoctor J
Takaka
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 29, 2016

Fantastic friendly atmosphere, warm and cosy. Staff go well beyond the normal meaning of service, especially Miguel, the awesome chief waiter, who made our stay at the motel feel like we were staying with friends. The wellness centre is extraordinary, with fantastic views including the Matterhorn, a huge pool and great Turkish steam room. The service and facilities are well... More 

Helpful?
Thank Yulia N
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 27, 2016

We spent four nights here on a short ski break. The hotel will collect from and drop off to the rail station, without charge, which was convenient. The location is excellent. We could see the Matterhorn from our balcony, ski lifts were 5 mins away and we could ski back at the end of the day to within 3 mins... More 

Helpful?
Thank Kishandes
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 11, 2016

I know we were blessed beyond measure finding the Aplenroyal in Zermatt. My son and I from California made a last minute trip to Switzerland to Ski the Swiss Alps on miles and points and to see the Matterhorn. As guys love to do, it was a "non-agenda trip" with little planning, just arrive in Zurich, rent a car and... More 

Helpful?
Thank J K
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 2, 2016 via mobile

We were very happy with our stay in Alpenroyal. The hotel offered a shuttle from the station which was amazing. Not only the view, but Miguel (head of service) was ultra nice to us and gave us loads of great information. All the staff very very friendy and helpful in every way. We had a superior room with view over... More 

Helpful?
Thank AlCurrent
Dornie, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 17, 2016

Had a great stay at the Alpenroyal for a week's ski holiday. Our room was quite small but had a wonderful view (when it wasn't cloudy) of the Matterhorn. The hotel staff are so friendly and helpful. Food was great - I've stayed in 5 star hotels previously where I've chosen to eat elsewhere because I wanted a change, but... More 

Helpful?
Thank ladydornie
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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about Hotel Alpenroyal

Address: Riedweg 95, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $144 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Alpenroyal 3*
Number of rooms: 30
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Also Known As:
Alpenroyal Hotel Zermatt
Hotel Style:
#65 Romantic Hotel in Zermatt
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