Hotel Sonne
Metzggasse 35, Zermatt 3920 Switzerland
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Pool & Beach (24)
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Avg. $387 /night, 1/21 - 1/22
$460
per night
$424
per night
$387
per night
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About
#11 of 101 hotels in Zermatt
Location
4.6
Rooms
4.8
Value
4.6
Cleanliness
4.9
Service
4.9
Sleep Quality
4.8
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
If you’re looking for a romantic hotel in Zermatt, look no further than Hotel Sonne Zermatt.
Close to some of Zermatt's most popular landmarks, such as St. Mauritius Church Zermatt (0.1 mi) and Mountaineers' Cemetery (0.2 mi), Hotel Sonne Zermatt is a great destination for tourists.
Guest rooms offer a flat screen TV and a minibar, and Hotel Sonne Zermatt makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a concierge and room service. In addition, guests can enjoy a pool and free breakfast during their visit.
If you like seafood restaurants, Hotel Sonne Zermatt is conveniently located near P.O.S.T.
Looking to explore? Then look no further than Matterhorn Museum - Zermatlantis (0.1 mi), which is a popular Zermatt attraction – and it is conveniently located within walking distance of the hotel.
The staff at Hotel Sonne Zermatt looks forward to serving you during your upcoming visit.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Skiing
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Banquet room
Wifi
Fitness / spa locker rooms
Sauna
Hot tub
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Private balcony
Room service
Safe
Seating area
Sofa
Minibar
Flatscreen TV
Telephone
Laptop safe
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Family
Business
Languages Spoken
English, French, German
Location
Metzggasse 35, Zermatt 3920 Switzerland
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
88 Restaurants
within 0.3 miles
Reviews
5.0
605 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Sonne garners praise for its exceptional service, with staff members who go above and beyond to ensure guests feel welcomed and assisted. The hotel's amenities, including the spa and pool, are popular among guests, though some have noted limited hours. The spacious, well-decorated rooms with large bathrooms and balconies are a highlight for many visitors.
The establishment boasts a cozy yet modern atmosphere, offering value through amenities like the Tapas menu and shuttle services to ski lifts. The cleanliness is consistently lauded, and its prime location offers serene mountain views and convenient town access.
Location
Convenient
Atmosphere
Charming
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Helpful
Amenities
Relaxing
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Detailed Reviews
Hotel Sonne in Zermatt has become our annual home away from home in January. This was our 5th trip to Zermatt and we have stayed every time at the Hotel Sonne!
The staff and owners treat their guests like family coming to visit them in Zermatt. The location is only a few minutes from the heart of the village, yet far enough removed to be quiet at night.
The hotel provides a complimentary shuttle to all three lifts in the am and the skiing is truly spectacular.
The onsite restaurant offers an amazing breakfast buffet (plus eggs to order) and serves a wonderful different dinner every night. In addition the Fondue in the Stubli is outstanding!
I would highly recommend the Hotel Sonne!
The staff and owners treat their guests like family coming to visit them in Zermatt. The location is only a few minutes from the heart of the village, yet far enough removed to be quiet at night.
The hotel provides a complimentary shuttle to all three lifts in the am and the skiing is truly spectacular.
The onsite restaurant offers an amazing breakfast buffet (plus eggs to order) and serves a wonderful different dinner every night. In addition the Fondue in the Stubli is outstanding!
I would highly recommend the Hotel Sonne!
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Forster, Owner at Hotel Sonne
Responded Mar 29, 2023
We hope you enjoyed every minute. Thanks for your feedback and all the best. Hope to have you back very soon for another unforgettable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I participted in a Ski Club holiday staying at the excellent Sonne Hotel. We have been regular visitors here over many years and we love the hotel and its welcoming atmosphere and friendly staff. Following extensive modernisation and building extensions in 2018 -9, the hotel is now extreemly comfortable with a large lounge and bar area, increased dining room with a Tapas restaurant. The Bedrooms and bathrooms have been transformed too.Despite the increase in size the hotel is still a Swiss family enterprise with great personal service from the owners, the Forster family.
Many of the staff have been employed there for many years. The food is very good and plentiful.
From a skiing aspect, the new skiroom with heated boot rack and benches to sit down and put on boots is a great improvement. The Hotel arranges taxi transport to the ski lift stations every morning.
The spa has been improved with the installation of a sauna in addition to the various steam rooms. The outside jacuzzi/hot tub underneath the frozen waterfall is a unique and a great place in which to relax after a day on the slopes. The indoor swimming pool is also very inviting together with the indoor hot tub. We will come again next year. The Hotel Sonne is very special.
Many of the staff have been employed there for many years. The food is very good and plentiful.
From a skiing aspect, the new skiroom with heated boot rack and benches to sit down and put on boots is a great improvement. The Hotel arranges taxi transport to the ski lift stations every morning.
The spa has been improved with the installation of a sauna in addition to the various steam rooms. The outside jacuzzi/hot tub underneath the frozen waterfall is a unique and a great place in which to relax after a day on the slopes. The indoor swimming pool is also very inviting together with the indoor hot tub. We will come again next year. The Hotel Sonne is very special.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Forster, Owner at Hotel Sonne
Responded Mar 29, 2023
It was a real pleasure having you among us. We hope you enjoyed Zermatt as much as possible and also the backcountry skiing. We hope, you left with a lot of good memories and we cant wait to have you back one day, here at the Sonne! Take care, especially during these times. Forster Family and its team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We booked a junior suite in this hotel after researching on Trip Advisor and the web generally. 2 nights planned for a long weekend in Zermatt.
Our expectations were completely blown away, this hotel is simply superb. Extremely clean, fresh, modern quality with traditional theme, nothing could be faulted.
Dining in the Stübli, house special cheese fondue (yes, really) was excellent. Service at dinner and breakfast was wonderful, the staff and the owners could do no more to help.
Highly recommended.
Our expectations were completely blown away, this hotel is simply superb. Extremely clean, fresh, modern quality with traditional theme, nothing could be faulted.
Dining in the Stübli, house special cheese fondue (yes, really) was excellent. Service at dinner and breakfast was wonderful, the staff and the owners could do no more to help.
Highly recommended.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel_Sonne_Zermatt, Owner at Hotel Sonne
Responded Jan 23, 2020
Dear Davis S. Thank you very much for such a wonderful review. We appreciate that very much. Yes, it is indeed our own Fondue Mixture! Hope you enjoyed it. If you stay with us another time, please try out our new TAPAS Restaurant. Its amazing and unique in Zermatt. I wish you wonderful winter time and see you soon! Family Forster
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were really disappointed with the value for money.
We understand these are COVID times which is why we were in touch with the hotel in the lead up to our stay to check that the spa was all open and that there would be a restaurant open for my boyfriends 30th birthday dinner. They confirmed it all was and that if anything changed they would let us know.
I had also asked if the hotel would help me make his 30th special.
On arrival we were told all restaurants were closed, bar open until 10pm and we later found out the outdoor jacuzzi was closed too.
The room was nice but absolutely not worth the money, no mini bar, uncomfortable bed and pillows, not even complementary water (or glasses to drink tap water in). Nothing, I was expecting luxury and it just wasn’t.
I complained and was told that there were only 12 guests in the hotel (as all others had cancelled) and it was a very difficult time. I understand that, but as one of the few paying guests we just felt totally ignored, if they had been honest with us in the messages, we probably would have cancelled too. We did have our breakfast table decorated with happy birthday which was nice but knowing that the hotel was empty, an upgrade or free drink or something like that would have helped make up for the disappointment but we felt like they just didn’t really care.
Would not stay again.
We understand these are COVID times which is why we were in touch with the hotel in the lead up to our stay to check that the spa was all open and that there would be a restaurant open for my boyfriends 30th birthday dinner. They confirmed it all was and that if anything changed they would let us know.
I had also asked if the hotel would help me make his 30th special.
On arrival we were told all restaurants were closed, bar open until 10pm and we later found out the outdoor jacuzzi was closed too.
The room was nice but absolutely not worth the money, no mini bar, uncomfortable bed and pillows, not even complementary water (or glasses to drink tap water in). Nothing, I was expecting luxury and it just wasn’t.
I complained and was told that there were only 12 guests in the hotel (as all others had cancelled) and it was a very difficult time. I understand that, but as one of the few paying guests we just felt totally ignored, if they had been honest with us in the messages, we probably would have cancelled too. We did have our breakfast table decorated with happy birthday which was nice but knowing that the hotel was empty, an upgrade or free drink or something like that would have helped make up for the disappointment but we felt like they just didn’t really care.
Would not stay again.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Forster, Owner at Hotel Sonne
Responded Nov 8, 2020
Dear r90becca as a family business, "COVID" is the worst thing that could happen to us. :-( We are really sorry, we could not fullfill your wishes as you might expected them. Unfortunately we are not allowed to have the Minibar filled up because of "COVID". The glasses must be washed with 90 degrees because of Covid. As we are not allowed to have boiling water in the room (security reason) we had to take them away. We provide glassed from the bar on request and FREE of course. We usually have coffee and espresso mugs in the room, but due to COVID, we were not allowed to. I know its not 4 star like but we have no other choice. We serve all drink from without service charge to the rooms because of Covid. FREE DRINK: we did call the Fuji Restaurant and payed also 2 glasses of Champagne to them which they had to offer to you because your boyfriend had birthday. We called them and they told me that they give it to you. OUTDOOR JACUZZI: The outdoor jacuzzi is not closed! We just open it on reservation because we have to know the names and we have to be sure that there are not more than 4 people in the same time inside the jacuzzi (COVID reasons). But that’s our mistake maybe we did not explained it well by arrival. We will check the process and will speak with the front office team once more. BAR: On the 23 of October the canton Wallis closed all bars and restaurants at 10pm. WE HAD TO CLOSE! If we have still clients at the bar after 10pm we would pay a fine of 2500.-CHF. As a family business We as a family business we suffer a lot due to COVID. RESTAURANT: Yes that’s right that’s completely our mistake and we are very sorry for that. We had so many changes day by day due to COVID because the government changed the rules. But that should be no excuse and we are very sorry for that! SUMMARY: We are very sorry that we could not fulfill your wishes, but as you see the biggest problems occured due to COVID and its laws and orders from the canton Wallis! Bad feedbacks like yours hurt a lot, especially at times like these. Of course we made mistakes and we try to change them and adapt. But many points you described where a release from COVID. Anyways, I big sorry and who know: maybe everybody deserves a second chance in life!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zermatt is a fantastic location so the quality of the individual hotels and restaurants set them apart from each other.
Hôtel Sonne is professional and friendly, spotlessly clean (very important to me), plenty of individual space, fabulous breakfasts for the fussiest of families and the Tapas restaurant is excellent.
The hotel made you feel individual and as if nothing was a problem. The location of the hotel was great - quiet but the huddle and bustle a minutes walk away.
We look forward to staying again.
Hôtel Sonne is professional and friendly, spotlessly clean (very important to me), plenty of individual space, fabulous breakfasts for the fussiest of families and the Tapas restaurant is excellent.
The hotel made you feel individual and as if nothing was a problem. The location of the hotel was great - quiet but the huddle and bustle a minutes walk away.
We look forward to staying again.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander und Fabian Forster, Owner at Hotel Sonne
Responded Aug 26, 2021
Dear HPStras Thank you so much for your fantastic feedback. It is so important to us especially during these hard times. We looke very much forward to welcoming you again, here at the Sonne. Take care and all the best, Your family Forster
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place, amazing jacuzzi outside with ice on the wall. Very romantic. Great for families, pets are accepted. Loved loved loved.
Great location close to the main church and all bars and shops
Shuttle bus at request to train station and also ski telecabines
Great location close to the main church and all bars and shops
Shuttle bus at request to train station and also ski telecabines
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Call before you arrive so that they can pick you up from the train station
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander und Fabian Forster, Owner at Hotel Sonne
Responded Dec 9, 2021
Dear Theonna C Thank you very much for your amazing support. Really appreciated! We need all the support at the moment. Yes indeed, we love all animals as we do have a dog ourselfs. Dogs are more than welcome! Hope you enjoyed every minute. Take care and stay healthy, Your family Forster
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time in Zermatt and the staff at the Hotel Sonne could not have been better. Very helpfull, friendly, booked cable car and train tickets for us, coped admirably with our poor German skills and spoke English when needed.
Hotel felt Swiss, room was large and comfy and spa facilities were lovely, especially the outside jacuzzi!
We ate in the resteraunt from the Tapas menu, which was lovely and once you accept your in Switzerland paying Swiss prices, it was probably very good value. Location was great in the town (ok two mins walk just off the main street) and the shuttle service delivering our bags to tghe station when requested worked brilliantly.
Would recomend to all!
Hotel felt Swiss, room was large and comfy and spa facilities were lovely, especially the outside jacuzzi!
We ate in the resteraunt from the Tapas menu, which was lovely and once you accept your in Switzerland paying Swiss prices, it was probably very good value. Location was great in the town (ok two mins walk just off the main street) and the shuttle service delivering our bags to tghe station when requested worked brilliantly.
Would recomend to all!
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Date of stay: December 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Forster, Owner at Hotel Sonne
Responded Dec 28, 2023
Dear E3375GNandym Thanks a lot for your effort to write us such a nice feedback. We really appreciate. We hope to have you back one day, for another wonderful stay at the Sonne. Enjoy the Winter time and take care...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, all the staff was incredibly friendly and efficient! The location of Hotel Sonne is absolutely perfect, centrally located whilst slightly off the main streets, therefore super quiet setting. The river provides a calming sound for people who would have trouble falling asleep. The pool is beautiful, there is a jacuzzi outside with view of the river/waterfall and a jacuzzi inside as well. The hotel Sonne is super comfortable in every ways and all has been thoughtfully built/remodeled. Breakfast is delicious. We have only good things to say about this hotel. It was recommended to us by friends and we will definitely recommend it to our friends as well! Outstanding!
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander und Fabian Forster, Owner at Hotel Sonne
Responded Jul 4, 2022
Thank you so so much Arielle D It was an honor having you among us. It is indeed a big plus point for those, who have a light sleep. We are very calm situated but still you are in 3 walking minutes at the beginning of the main street. Happy Sleep guaranteed. :-) We hope you are coming back soon ... all the best, Forster Crew
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I could give Hotel Sonne more than 5* I would. Everything was exceptional from the staff that were friendly and accommodating in wanting to make sure your stay was enjoyable, to the spa which was lovely after a great day on the slopes, the rooms were spotless and comfortable and the food in the restaurant was delicious. The location was excellent being a short walk to the lifts and the heart of Zermatt but up a short hill to a quiet area with great views of the slopes and the Matterhorn. You can tell the family is passionate about their family business and always have a smile for you and particularly Fabian kept us laughing when we saw him. Our Christmas stay with Hotel Sonne exceeded our expectations and Zermatt seemed like a fairy tale. I would highly recommend staying here and we hope to return!
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Date of stay: December 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Forster, Inhaber at Hotel Sonne
Responded 1 week ago
Thank you for taking a moment to leave a review of our hotel.We are very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so we are pleased to hear our team ensured you were well looked after. We are looking foryard to welcoming you again in Hotel Sonne Your Hotel Sonne Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved everything about this hotel. The location, view, amenities, staff, … everything. We stayed for a week while touring and skiing. The women at checkin were incredibly wonderful, greeting, and helpful. They always had a smile on their face. The bar tender was super - he made phenomenal old fashioned’s and made you feel right at home. One day my wife went down after missing breakfast to only ask for a coffee and they ended up giving her two lattes and breakfast croissants. We stayed in room 512 and absolutely loved it. Funny story of one of our friends staying in a different room - they left their window open on the first night and woke up to a visiting cat on her head. Definitely made for a funny memory and laughs. Thank you for sharing your place as our home for a week. We are already looking forward to coming back.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Forster, Owner at Hotel Sonne
Responded Mar 27, 2023
Dear cruunited Thank you so so much for this wonderful feedback. We will definitely share it with the whole team, because only as a team, we are able to bring the service to our customers. Yes, the neighbours cat is very adorable. Sometimes he visits our clients... The cat can chose between 50 rooms, so, enough massage treatments for the furry friend. Hope you enjoyed every minute here with us. Take care and all the best
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi that sounds about right we have looked at that option but decided against due to the fact we have young children, so we normally fly to Geneva and then use Alpy Bus to take us to Morzine as only an 1.5hr transfer. Sorry i cant help anymore than that. Steve
Dear Sir, Dear Madame
thank you very much for your email and the interest in our property. If you travel by train from Zürich, the fastest and easiest way to Zermatt will be trough Bern. That means, you will need to take the train from ZH (or ZH Airport) to Visp, there you have to change ONE time only, direction Zermatt. The whole trip takes about 3h20min. As soon as you arrived at the train station in Zermatt, our porter will pick you up to bring you safely up to the hotel. Just let us know in advance or call us on the way, to inform us about your arrival time in Zermatt.
Hope I could help with this information
Sunny regards and have a safe trip
Hotel Manager
"They offer a small bus for you to take up to their hotel. This is a nice service that we were unaware of until we arrived at the hotel."Read full review
"If you arrive by train, the hotel send a car to pick you up from the station - so good to let them know the train you are taking."Read full review
"When you arrive at train station call the hotel for a ride (12 chf). Mini bar has an expense - should be included."Read full review
…
PRICE RANGE
$381 - $493 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
43
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Sonne
Which popular attractions are close to Hotel Sonne?
Nearby attractions include Alpine Ski School (0.09 miles), Zermatt Ski School European Snowsport (ES) (0.3 miles), and Stoked Snowsports School (0.2 miles).
What are some of the property amenities at Hotel Sonne?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Sonne?
Top room amenities include a minibar, a flat screen TV, and a seating area.
What food & drink options are available at Hotel Sonne?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Sonne?
Conveniently located restaurants include Soulfood By Alain @hotel 22summit`s, Alpine Gourmet Prato Borni, and Restaurant Julen.
Are there opportunities to exercise at Hotel Sonne?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Hotel Sonne located near the city center?
Yes, it is 0.4 miles away from the center of Zermatt.
Are any cleaning services offered at Hotel Sonne?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Sonne?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Sonne offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hotel Sonne?
The staff speaks multiple languages, including English, French, and German.