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Spissstrasse 10, Zermatt 3920 Switzerland
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Traveler (257)
Room & Suite (69)
Dining (19)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#67 of 108 hotels in Zermatt
Location
4.4
Cleanliness
4.2
Service
4.0
Value
3.7
Travelers' Choice
Our Hotel Ambassador Zermatt enjoys a central location, only 100 m from the Zermatt train station and the Gornergrat rack railway station. It offers a large heated indoor pool, whirlpool, sauna and free high-speed WiFi in all areas. Some of our rooms and apartments feature a balcony offering panoramic views of the surrounding mountains, including the Matterhorn. Fine Swiss and Spanish can be enjoyed in the Tapas & Wine restaurant. The lounge and the bar are inviting places to spend some relaxing hours with a selection of drinks. Shuttle services and a taxi to and from the airport or the train station can be arranged.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Hiking
Ski rentals
Books, DVDs, music for children
Highchairs available
Wifi
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Wine / champagne
Ski school
Skiing
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Taxi service
Banquet room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, French, Spanish, German and 2 more
444Reviews7Q+A49Room tips
Traveler rating
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Most Recent
Sharon wrote a review Aug 12
Brantford, Canada7 contributions
Great location but breakfast was just ok and the dinner we had was horrible (pasta was not cooked and the chicken tough and lacking in sauce). Fee to use in room coffee maker. Didn't use pool because it was closed at 8 pm which would be the time we returned to hotel from sightseeing.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marcus567 wrote a review Jul 2022
Sydney, Australia133 contributions73 helpful votes
PROS WI- FI SPEED VERY FAST + STABLE/ Good size room/ bed linen good/ bed comfortable/ coffee machine/ safe/ good number of towel/ only shower/ 2 slippers/ shower gown/ good location - 2 minutes on foot from Zermatt Train station? balcony with good views/ hotel dinner - good/ nice big desk CONS No complimentary water in the hotel room I do appreciate Jean, Front Officer. He kindly helped me carry my big carrier to my hotel room. He is excellent at the same time kind. In the world, there are many nice facility hotel, however the best assets for the hotel are excellent staff to impress the hotel guests. 세상에 많은 좋은 시설 가진 호텔 많지만, 호텔의 quality를 결정하는 것은 호텔 staff 의 능력, 선의, 친절함이다. 이 호텔은 체르마트 역에서 걸어서 2분 정도 걸리는 가까은 거리에 있는 뛰어난 위치에 자리하고 있음
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MinnesotaMadness wrote a review Jul 2022
Saint Paul, Minnesota17 contributions3 helpful votes
Our Trafalgar group stayed here for two nights. Great location and very comfortable rooms. Our bartender/waiter was Marem and is fantastic! The chef's risotto, beef cheeks with curry, perch, and lamb shank were excellent! Kudos to the chef!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sandya-and-Erik wrote a review Jul 2022
Colombo, Sri Lanka77043 contributions390 helpful votes
Only 3 minutes walk from the station, hence well-connected. But on a quiet sidelane, no road/railway noise to speak of. Rooms good; we had a suite (spacious and worth the extra) hence can't say that much about the normal ones though they look fine. Maintenance and cleaning so-so; we had a damaged balcony door, and the daily cleaning did not refill the coffee-tea (Nespresso) and the soap dispenser in the shower. Nice modern pool with jacuzzi. Breakfast is 2 stars at most: exactly 2 hot dishes (eggs and bacon) and limited choice of breads, in a windowless basement room instead of their ground floor bar/restaurant. Reception and restaurant service okay, as is the WiFi. Overall score something between 2 and 3 stars, which means that generally it's overpriced claiming to be 4 stars.
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: North (Matterhorn) side
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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R. B wrote a review Jun 2022
Vinkeveen, The Netherlands586 contributions153 helpful votes
Hotel Ambassador Zermatt is well situated near the train station and Gornergrat departure. The room was rather small but very clean. Friendly personnel and efficient check-in. Breakfast in the basement is a little depressing. The quality of the food and service is impeccable.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucky S wrote a review Jun 2022
Los Angeles, California7 contributions
Just steps away from the train station and just steps to the Gornergrat train that takes you high up into the Swiss Alps (over 10,000 feet elevation) with awesome views of the Matterhorn and Zermatt. Each room has it own balcony and is spacious with a modern bathroom and shower. My room was in the back of the hotel so it did not have a view of the Matterhorn but the view was still quite beautiful. The front desk staff were extremely nice and helpful. I would definitely stay here again. There are no cars in Zermatt except electric busses and taxis but the whole town is completely walkable.
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Date of stay: May 2022
Value
Location
Service
Room Tip: Higher floors have better views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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360travelling247 wrote a review May 2022
Berlin, Germany116 contributions79 helpful votes
The family room was nice and clean, the view towards THE mountain good. The sheep on the slope next to the hotel added to the alpine feeling. The walk from the train station is super short also resulting in a bit of a noisy setting. The breakfast was ok but served in the basement without any windows, the atmosphere was not very welcoming and the information provided at the reception about lift opening times etc was wrong. Felt a bit below par for a four star hotel and definitely overpriced for the service provided.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roberto A wrote a review Mar 2022
5 contributions
+1
We really liked the hotel! Extremely, with good! Clean and quiet rooms with enough space for a couple. The staff was very attentive! the hotel has a Skirraum to store your skis, as well as a good pool and decks for relaxing. Special detail: The breakfast is vast, delicious!!! Prices are consistent with the structure! Congratulations to all of Ambassador!
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard B wrote a review Feb 2022
1 contribution
If you like your hotel quiet and with no atmosphere, this is the place for you. The staff are reasonably attentive and try to be helpful, but unfortunately there is a crisis in the kitchen. For a 4star hotel the evening meals are pretty shocking. We had to make various complaints which were never adequately dealt with. Instead we were regularly offered a free drink in compensation. It was with trepidation that we ventured down to the restaurant each evening. Again, the staff did their best, but they soon realised that there was little they could do to help, as the problems were in the kitchen and, no doubt, they themselves were 'palmed off' with unacceptable excuses.
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dani V wrote a review May 2021
Philadelphia, Pennsylvania21 contributions4 helpful votes
Great getaway if you are looking to spend sometime skiing in Zermatt. Ambassador Zermatt offered us a perfect location, cozy room, and a pleasant stay. Staff are very helpful with any question you might have and friendly when you ask for a local advice. The food is beyond delicious! No reason to go out and find a restaurant, the food was excellent inside the hotel . Amenities were great, as a suggestion pool was stunning , but i would def recommend to heat the pool a bit, for us it was too cold. Last but not least...the location is perfect ! This place is totally recommended!
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Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Davide Mastrovincenzo, General Manager at Ambassador Hotel Zermatt
Responded May 25, 2021
Dear Customer, thank you for your comment! It is the best way for us to know your satisfaction and to always have an answer to your expectations! Our hotel is ideally located in the wonderful town of Zermatt, next to the main railway station, the Gornergrat station and the main street of the town. So you can escape for leisure or shopping and then return to our wellness area to relax and enjoy a good meal. Our staff will be there to welcome you, advise you and spoil you! We look forward to seeing you again! The AMBASSADOR team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$259 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zermatt ambassador hotel
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
88
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Frequently Asked Questions about Ambassador Hotel Zermatt
Which popular attractions are close to Ambassador Hotel Zermatt?
Nearby attractions include Summit Ski & Snowboard School (0.1 miles), Zermatt Ski School European Snowsport (ES) (0.2 miles), and Stoked Snowsports School (0.3 miles).
What are some of the property amenities at Ambassador Hotel Zermatt?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Ambassador Hotel Zermatt?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Ambassador Hotel Zermatt?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Ambassador Hotel Zermatt?
Conveniently located restaurants include Petit Royal Café, Golden India, and L'Atelier Grandsire.
Are there opportunities to exercise at Ambassador Hotel Zermatt?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Ambassador Hotel Zermatt have an airport shuttle?
Yes, Ambassador Hotel Zermatt offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Ambassador Hotel Zermatt located near the city center?
Yes, it is 0.09 miles away from the center of Zermatt.
Are any cleaning services offered at Ambassador Hotel Zermatt?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ambassador Hotel Zermatt?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ambassador Hotel Zermatt?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.