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Ambassador Hotel Zermatt

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Spissstrasse 10, Zermatt 3920 Switzerland
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Traveler (248)
Room & Suite (57)
Dining (14)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#68 of 108 hotels in Zermatt
Location
Cleanliness
Service
Value
Travelers' Choice
Our Hotel Ambassador Zermatt enjoys a central location, only 100 m from the Zermatt train station and the Gornergrat rack railway station. It offers a large heated indoor pool, whirlpool, sauna and free high-speed WiFi in all areas. Some of our rooms and apartments feature a balcony offering panoramic views of the surrounding mountains, including the Matterhorn. Fine Swiss and Spanish can be enjoyed in the Tapas & Wine restaurant. The lounge and the bar are inviting places to spend some relaxing hours with a selection of drinks. Shuttle services and a taxi to and from the airport or the train station can be arranged.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Hiking
Ski rentals
Books, DVDs, music for children
Highchairs available
Wifi
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Wine / champagne
Ski school
Skiing
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Taxi service
Banquet room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Spanish, German and 2 more
420Reviews7Q+A47Room tips
Traveler rating
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Popular mentions
Daniela V wrote a review May 2021
Miami, Florida19 contributions4 helpful votes
Great getaway if you are looking to spend sometime skiing in Zermatt. Ambassador Zermatt offered us a perfect location, cozy room, and a pleasant stay. Staff are very helpful with any question you might have and friendly when you ask for a local advice. The food is beyond delicious! No reason to go out and find a restaurant, the food was excellent inside the hotel . Amenities were great, as a suggestion pool was stunning , but i would def recommend to heat the pool a bit, for us it was too cold. Last but not least...the location is perfect ! This place is totally recommended!
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Davide Mastrovincenzo, General Manager at Ambassador Hotel Zermatt
Responded May 25, 2021
Dear Customer, thank you for your comment! It is the best way for us to know your satisfaction and to always have an answer to your expectations! Our hotel is ideally located in the wonderful town of Zermatt, next to the main railway station, the Gornergrat station and the main street of the town. So you can escape for leisure or shopping and then return to our wellness area to relax and enjoy a good meal. Our staff will be there to welcome you, advise you and spoil you! We look forward to seeing you again! The AMBASSADOR team
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Thollon wrote a review Apr 2021
Belfast, United Kingdom30 contributions6 helpful votes
We love the Ambassador Hotel 🏨 Centrally located 2 minute walk from Zermatt train stations and 10 minute walk with skis from Sunegga ski train. We had a large suite at the top of the hotel with a lovely Matterhorn view balcony, that got the sun when we came home from skiing. Very spacious and perfect for a family. Food is excellent. Breakfast served at table with continental, cooked & veggie options available. Varied 3 course meal in the evenings with fish & meat options. Veggies are catered for. Nice bar for relaxing in, good drinks list and tapas available. Swimming pool & spa is very clean but busy when we were there. Reception staff went out of their way to help us when we needed them. Restaurant staff where very friendly. Lorenzo & Javier were very attentive in the evenings. You can rent skis directly from hotel. Good COVID precautions. We’ll be back and would highly recommend.
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Date of stay: April 2021Trip type: Traveled with family
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Response from Davide Mastrovincenzo, General Manager at Ambassador Hotel Zermatt
Responded May 12, 2021
Dear Customer, thank you for your comment! It is the best way for us to know your satisfaction and to always have an answer to your expectations! Our hotel is ideally located in the wonderful town of Zermatt, next to the main railway station, the Gornergrat station and the main street of the town. So you can escape for leisure or shopping and then return to our wellness area to relax and enjoy a good meal. Our staff will be there to welcome you, advise you and spoil you! We look forward to seeing you again! The AMBASSADOR team
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myselfed wrote a review Apr 2021
Switzerland48 contributions62 helpful votes
Zermatt is a great skiing resort and this hotel is great because the location is just so central. It’s 200m away from the Zermatt train station that you would have taken from Tasch. It is also around the same distance to the train that will bring you to Gornegrat so you would not need to lunge your skis very far. I have not even got in to any of the little taxis because the location is great. The walk to the tram up to Sunega is also a short 5 minutes walk. The Zermatt Main Street is just up the road and a Denner is close by too. As we visited during the pandemic, the breakfast will be served and I would highly take the 7am slot as the 8am slot was a huge long wait and you really want to get on the slopes early. Dinner is optional since you cannot get table service unless you are guest, the food was surprisingly good and our male waiter is superb with his recommendations on wine and beer. The zermatt beer is sure to fit the British palate. The service is very charming too. The staff met our every needs and Samantha on the front of desk has been charming. She even asked on the day we checked out if we needed to use the amenities after we skied. I have to say the team is just charming. The only thing is the spa. We loved it but it needs someone to monitor the entry. The limit is 18 people but there was a big family or possibly friends who dominated the spa. Also some are entering from the other side and no one is managing the entry so should be something they manage better. All in all a lovely stay and I would definitely come back the next season
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Davide Mastrovincenzo, General Manager at Ambassador Hotel Zermatt
Responded May 12, 2021
Dear Customer, thank you for your comment! It is the best way for us to know your satisfaction and to always have an answer to your expectations! Our hotel is ideally located in the wonderful town of Zermatt, next to the main railway station, the Gornergrat station and the main street of the town. So you can escape for leisure or shopping and then return to our wellness area to relax and enjoy a good meal. Our staff will be there to welcome you, advise you and spoil you! We look forward to seeing you again! The AMBASSADOR team
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Jesper D wrote a review Sep 2020
Horsens, Denmark175 contributions81 helpful votes
We stayed at Ambassador for a weekend (Thursday to Sunday). We stayed in the suite (4th floor) which was absolutely fantastic. Great room with a terrace facing Matterhorn. Amazing view. The hotel has a nice pool/spa area and a fairly nice restaurant. Compared to some of the other hotels in the "above average" category, the restaurant is not quite up to the same standards. But again, you have 100 other restaurants within 1k of the hotel. Would definitely stay here agin
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Date of stay: August 2020
Value
Service
Sleep Quality
2 Helpful votes
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Jane S wrote a review Jul 2020
Geneva, Switzerland48 contributions37 helpful votes
This hotel is conveniently located close to the train station. The pool and sauna area is nice. The hot tub was some days really chilly, not sure why that was not heated properly. Staff was efficient and professional. Restaurant was good and they had well prepared for covid restrictions. Go and have tapas menu at hotels restaurant - that was excellent!!
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Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
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PRICE RANGE
$177 - $406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zermatt ambassador hotel
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
88
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Frequently Asked Questions about Ambassador Hotel Zermatt
Which popular attractions are close to Ambassador Hotel Zermatt?
Nearby attractions include Zermatt Ski School European Snowsport (ES) (0.2 miles), Summit Ski & Snowboard School (0.1 miles), and The Matterhorn (0.3 miles).
What are some of the property amenities at Ambassador Hotel Zermatt?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Ambassador Hotel Zermatt?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Ambassador Hotel Zermatt?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Ambassador Hotel Zermatt?
Conveniently located restaurants include L'Atelier Grandsire, Petit Royal Café, and Walliserstube Zermatt.
Are there opportunities to exercise at Ambassador Hotel Zermatt?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Ambassador Hotel Zermatt located near the city center?
Yes, it is 0.09 miles away from the center of Zermatt.
Are any cleaning services offered at Ambassador Hotel Zermatt?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ambassador Hotel Zermatt?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ambassador Hotel Zermatt?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Are there any historical sites close to Ambassador Hotel Zermatt?
Many travelers enjoy visiting Beresina-Haus (0.5 miles), Kapelle Blatten "Maria Rosenkranzkönigin" (1.4 miles), and Bergführerdenkmal (0.4 miles).