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Hotel Aristella swissflair

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Hotel Aristella swissflair
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258 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Kennebunkport, Maine
Reviewed 1 week ago

We spent time at Hotel Aristella over the New Years holiday and really enjoyed the stay. The staff are friendly and efficient; and the Chef at their restaurant was a great guy! The breakfast has cooked to order eggs; along with a wide variety of breads, meats, fruits, yogurt; as well as hot and cold beverages.

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Helpful?
Thank drsharonleed
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Thank you for your nice feedback. We are happy that you enjoyed your stay and felt our passion for a good service and also that we want to take care and have time for our guests.

Sydney, Australia
Reviewed 2 weeks ago

My husband and two sons stayed for three nights over Christmas and everything was a perfect experience. The rooms were modern and clean with extraordinary views of the Matterhorn. To awake Christmas morning to a slight dusting of snow and watching the sun rise on the Matterhorn was fantastic. All the recommendations from the hotel website on ski gear rental...

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Thank BJABM055
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Thank you very much for your nice feedback. We are happy that you enjoyed your stay with us and felt confortable. Especially our Christmas Eve is a special evening in our restaurant. We would looking forward to welcome you once again..

Reviewed 4 weeks ago via mobile

Our stay at Aristella was extremely comfortable. The staff were very friendly and helpful, from helping arrange pickup at the train station to giving directions to lending us a power adapter. - Zermatt being a small town, this hotel is honestly within close walking distance to many things including stations to the different mountains! - Bedroom was amazing as well,...

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Thank JustFoxeh
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Dear JustFoxeh, Thank you for your time and nice feedback. It is always a pleasure to hear that the guests liked our hotel. As we are a small family hotel it is important for us to have a personal atmosphere in the house and are happy to meet people from all over the world. Furthermore we like to provide our...

Reviewed September 21, 2016 via mobile

My wife and I spent three night here and had an incredible time. The hotel owners and staff were incredibly friendly, helpful and accommodating. I would recommend this hotel to anyone. To wake up and see the Matterhorn from bed is incredible! If I'm ever back in Zermatt this is where we will stay!

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Thank Darrin d
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Darrin, thank you for your splendid review. :-) We also enjoy every single day the spectacular sight of the Matterhorn in its different coulours and looks. We are very happy that you liked it here and hopefully took some nice photos. Hopefully you will have the opportunity to come back one day.

Reviewed August 28, 2016 via mobile

the staff is extremely friendly and welcoming. The hotel is very beautiful. I would definitely stay at the Aristella again! the rooms are fantastic and there is also a nice Spa. once you get back from the mountains you are offered coffee and cake.

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Thank Ralphinho
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Dear Ralphinho, thank you very much for your nice feedback. We are happy, that you like your stay with us and felt well. We would looking forward to welcome you again with us.

Southampton, United Kingdom
Reviewed July 27, 2016

I cannot fault this hotel. We booked a twin room but were given a double, but they sorted it out efficiently and quickly. The breakfast was excellent, the rooms were lovely with a large balcony. The hotel was clean and comfortable and staff were friendly and helpful. There was a fruitbowl filled with fruit in the lounge to help yourself...

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Thank Therasa P
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Dear Theresa, thank you for your review, we are glad that you enjoyed your stay with us. It is always helpful if the guests let us know immediately what they need and we can handle it directly.

Birmingham, Alabama
Reviewed June 16, 2016 via mobile

My husband accidentally booked a double room for sole use instead of a double room for two. The manager of the hotel was incredibly rude to us. She made it seem like she was unsure we would be able to stay there and barely spoke to us while she was fixing the mistake. We stayed here on our honeymoon. The...

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Thank Lauralovestoeat
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Dear Lauralovestoeat, thank you for your nice comment about our rooms and the breakfast. Unfortunately your complaint concerns a stay, which was already 1 year ago, so it is hard for us to remember the situation during check-in. As our double rooms for single use are the same like double rooms, it must have been a misunderstanding. Of course, we...

Philadelphia, Pennsylvania
Reviewed April 27, 2016 via mobile

Hotel Aristella was a great choice for my husband and I on our trip to Zermatt. Aristella will pick you up from the train station free of charge but you will need to call them ahead of time to arrange this. The hotel is a fairly good distance from the station so I would not recommend to walk with luggage....

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Thank All7Continents7
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Thank you for your time for your nice feedback. We are happy that you enjoyed our rooms and breakfast and the location, which we personally appreciate as well. Please let us know before your next arrival that you prefer one big double bed, it is no problem to provide it. We would be glad to welcome you back once...

Bicester, United Kingdom
Reviewed March 17, 2016 via mobile

We've just returned from Zermatt after staying for 4 nights at the Aristella. We travelled as a group and were picked up by the hotel bus within minutes of our arrival at the station. It's a short walk from the train station to the hotel but you probably wouldn't want to do it with skiis and luggage. We were greeted...

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Helpful?
Thank Michelle B
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Thank you Michelle B for your feedback. We are glad you had a great stay with us. For next time you gonna book maybe a Panorama room? Kind regards even to all of your group

Sacramento, California
Reviewed February 18, 2016

This place was perfect. It was clean, quiet, and comfortable. Everyone was so friendly. The ski room was so convenient. Breakfast was awesome. The location was great. I would love to stay here again if I am ever lucky enough to return to Zermatt!!

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Thank jlvogies
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Jlvogies thank you for your time and words to give us a nice feedback. You are passionate skiers, so we hope you will have the opportunity to come back although it is a long way.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Room Service
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Hotel Aristella swissflair

Address: Steinmattweg 7, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $199 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Aristella swissflair 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Aristella Hotel Zermatt
Hotel Style:
#16 Romantic Hotel in Zermatt
#21 Luxury Hotel in Zermatt
#22 Family Hotel in Zermatt
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Questions & Answers

Questions? Get answers from Hotel Aristella swissflair staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the North side have Matterhorn views; our room was on the south and quiet, with a view of the valley.”
 of 5 bubbles drsharonleed, 1 week ago | Read review
“Every room is a good room”
 of 5 bubbles wattisham, Jan 10, 2016 | Read review
“We were on 2nd floor and so quiet”
 of 5 bubbles Gavish, Jan 8, 2016 | Read review
“They are likely to all be good as there is no motor traffic in Zermat.”
 of 5 bubbles GeraldP752, Sep 16, 2015 | Read review
“Ask for a view of the Matterhorn.”
 of 5 bubbles GeneE390, Jul 8, 2015 | Read review
5 of 5
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