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Hotel Aristella swissflair

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Hotel Aristella swissflair
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237 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Southampton, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I cannot fault this hotel. We booked a twin room but were given a double, but they sorted it out efficiently and quickly. The breakfast was excellent, the rooms were lovely with a large balcony. The hotel was clean and comfortable and staff were friendly and helpful. There was a fruitbowl filled with fruit in the lounge to help yourself... More 

Helpful?
Thank Therasa P
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Dear Theresa, thank you for your review, we are glad that you enjoyed your stay with us. It is always helpful if the guests let us know immediately what they need and we can handle it directly. More 

Birmingham, Alabama
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 16, 2016 via mobile

My husband accidentally booked a double room for sole use instead of a double room for two. The manager of the hotel was incredibly rude to us. She made it seem like she was unsure we would be able to stay there and barely spoke to us while she was fixing the mistake. We stayed here on our honeymoon. The... More 

Helpful?
Thank Lauralovestoeat
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Dear Lauralovestoeat, thank you for your nice comment about our rooms and the breakfast. Unfortunately your complaint concerns a stay, which was already 1 year ago, so it is hard for us to remember the situation during check-in. As our double rooms for single use are the same like double rooms, it must have been a misunderstanding. Of course, we... More 

Philadelphia, Pennsylvania
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 27, 2016 via mobile

Hotel Aristella was a great choice for my husband and I on our trip to Zermatt. Aristella will pick you up from the train station free of charge but you will need to call them ahead of time to arrange this. The hotel is a fairly good distance from the station so I would not recommend to walk with luggage.... More 

Helpful?
Thank All7Continents7
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this review

Thank you for your time for your nice feedback. We are happy that you enjoyed our rooms and breakfast and the location, which we personally appreciate as well. Please let us know before your next arrival that you prefer one big double bed, it is no problem to provide it. We would be glad to welcome you back once... More 

Bicester, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 17, 2016 via mobile

We've just returned from Zermatt after staying for 4 nights at the Aristella. We travelled as a group and were picked up by the hotel bus within minutes of our arrival at the station. It's a short walk from the train station to the hotel but you probably wouldn't want to do it with skiis and luggage. We were greeted... More 

Helpful?
Thank Michelle B
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Thank you Michelle B for your feedback. We are glad you had a great stay with us. For next time you gonna book maybe a Panorama room? Kind regards even to all of your group More 

Sacramento, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 18, 2016

This place was perfect. It was clean, quiet, and comfortable. Everyone was so friendly. The ski room was so convenient. Breakfast was awesome. The location was great. I would love to stay here again if I am ever lucky enough to return to Zermatt!!

Helpful?
Thank jlvogies
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Jlvogies thank you for your time and words to give us a nice feedback. You are passionate skiers, so we hope you will have the opportunity to come back although it is a long way. More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 15, 2016 via mobile

This was my 3rd pick for hotels as I was starting my planning in September which is too late! Book from the hotel direct for great deals. This is now my hotel of choice when staying in Zermatt. It has typical European sized rooms but with the ski room in the basement it was more than adequate! The attached restaurant... More 

Helpful?
Thank David D
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Thank you David, we are happy that you had a good stay here and would be happy to welcome you back if you need some cold days. More 

Suffolk
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 10, 2016

We have stayed at this hotel in August 2012, 2013 and 2015 so this review spans over four years. This is a family run hotel and the owners are excellent hosts showing interest in every guest affording them all available help and assistance when required and always have time for a sociable chat which eliminates the commercial feeling of the... More 

Helpful?
Thank wattisham
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Wattisham, thank you of thinking -in the middle of winter- of the beautiful summer in Zermatt with all its flowers and hikers. We hope to welcome you back soon and enjoy another summer with you. More 

Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 8, 2016

We stayed at this amazing hotel for two nights 5th and 6th Jan 2016. From the moment we got to the hotel ........after being picked up from the train station.....was such a great experience. We were greeted by a very friendly and informative staff member who then took us to our room and went through the facilities/amenities. Was such a... More 

Helpful?
Thank Gavish
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Gavish, Thank you for your time and nice feedback. It is always a pleasure to hear that the guests liked our hotel and concept. As we are a small family hotel it is important for us to have a personal atmosphere in the house and are happy to meet people from all over the world. Furthermore we like to... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 26, 2015 via mobile

Terrific hotel with everything you need! Extremely clean with a very friendly and accommodating staff. Flew into Zurich, took the train to Zermatt and the hotel sent their hotel shuttle to get us from the train station. The hotel is easily within walking distance but with suitcases, the shuttle was very welcomed! Would also like to note that I am... More 

Helpful?
Thank TDD23
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Thank you for your comment. We are looking forward to your next visit and are happy that you could enjoy our facilities. More 

Paris, France
Level Contributor
120 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed December 22, 2015 via mobile

Cosy hôtel, you easily feel at home. The restaurant is very good as well and the breakfast buffet offers a nice variety. The staff is very friendly. Good facilities, ski room, wellness centre...a nice stay

Helpful?
Thank Scuba D
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

We are happy to hear that you felt good in our house. Thank you for this feedback. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Hotel Aristella swissflair

Address: Steinmattweg 7, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $198 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Aristella swissflair 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Aristella Hotel Zermatt
Hotel Style:
#16 Romantic Hotel in Zermatt
#22 Family Hotel in Zermatt
#24 Luxury Hotel in Zermatt
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