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Hotel Bristol

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#36 of 110 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Bristol
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296 Reviews from our TripAdvisor Community

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Showing 185: English reviews
London, United Kingdom
2 reviews
Reviewed 1 week ago

Just spent two weeks staying in an apartment from the hotel, it was fantastic even tho we chose the apartment we still had full use of facilities in the hotel the owners and staff were amazing we had daily access to the spa under the hotel which was impressive and is great to relax after a good days skiing the... More 

Thank orddanny
Southampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

could not rate this hotel any higher! Superb customer service before we even arrived helping me resolve an issue with my booking. Spacious rooms and ours had a balcony with the most stunning view of the Matterhorn. Great selection available for breakfast, amazing relaxing 'wellness' facilities. Loved every second, wish we could have stayed longer!

Thank brindles62
BristolZermatt, Frontdesk at Hotel Bristol, responded to this review

Thank you for your nice rewiev., we are so happy you enjoed your stay More 

Level Contributor
7 reviews
Reviewed 2 weeks ago

Me and my wife were made to feel very welcome at this family run hotel. It has an amazing view from the balcony of room 503. The hotel is perfectly clean and comfortable in all areas. The breakfast was great and the staff were very helpful regarding local skiing companies and trips.

Thank Simon M
BristolZermatt, Leiter Front Office at Hotel Bristol, responded to this review

Thank you very much for your feedback and the great rating. We are happy to hear that you had a good stay and we would be delighted to welcome you back here with us in future. More 

Bangkok, Thailand
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 18, 2016 via mobile

We got the family room. The room was spacious. Our kids got to have their own beds. The bathroom was spacious with a bath tub. It was very clean. Although we did not get the Matterhorn view from our room, just a few step from the lobby was the perfect spot for the Matterhorn view. The breakfast had great varieties.

Thank Patch_Jasmine
BristolZermatt, Leiter Front Office at Hotel Bristol, responded to this review

A big thank you for your good review and feedback. More 

Sitiawan, Malaysia
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 10, 2016

Excellent "Swissness" Hotel with great, friendly and very helpful associates. Great Location and with newly renovated modern rooms and fine food. We love the fantastic Buffet Breakfast spread - one of the best we have seen around. Hotel provides FOC to/fro pick up transfer from the main train station. Happy to recommend this Hotel ! - we are from Malaysia... More 

Thank Peter M
BristolZermatt, Leiter Front Office at Hotel Bristol, responded to this review

Lovely to hear that you had a great stay and that you will return to our hotel. We would be more that delighted to welcome you back here. More 

Hong Kong, China
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 2, 2016 via mobile

15 mins walk from station, and hotel offer free shuttle between 9am-4pm. Hotel is stylish and equips with spa facility on request. Staff is nice and helpful. Room is spacious, comfortable, which worth to pay extra money for the great Matterhorn view at the balcony. Breakfast is great, you can make your own pancake and egg.

Thank Sunny Y
BristolZermatt, Leiter Front Office at Hotel Bristol, responded to this review

Thank you very much for your feedback. We are very happy to hear that you had a great stay at our hotel and that you enjoyed the nice view and our breakfast buffet. It would be great to see back again. More 

Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
Reviewed September 18, 2016 via mobile

I enjoyed a wonderful stay at the hotel bristol last week. The staff were wonderful . Breakfast fantastic and we had the most wonderful room overlooking the Matterhorn. It was my birthday during my stay and those hotel treated me to a free couple of wines and a pair of ski sunglasses This a great hotel and I highly recommend... More 

Thank Chris M
BristolZermatt, Leiter Front Office at Hotel Bristol, responded to this review

Thank you so much for your feedback. We are happy to hear that you enjoyed the stay and that you could celebrate an excellent birthday. We hope to see you back here for another wonderful stay. More 

1 review
Reviewed September 12, 2016

The Bristol has a magical location. Well worth paying the extra for a Matterhorn view. Great staff, especially Julie, who accommodated our every wish. Good breakfast, comfortable beds and very clean. We, a middle aged couple, would highly recommend the Bristol.

Thank Sheila L
BristolZermatt, Leiter Front Office at Hotel Bristol, responded to this review

Thank you very much for this positive feedback! We are glad you enjoyed your stay! Regards Julie More 

Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 11, 2016

Large room with comfortable bed, bath/shower combination, balcony with a view and free wifi. Nice dining room with complimentary breakfast. Working lift to reach upper floors. Great location to city center, restaurants, shops and transportation. Minutes walking distance to the Matterhorn Cable Car Station. Hotel provides free pick- up and drop-off to the train station.

Thank Scotty92394
BristolZermatt, Verkaufsleiter at Hotel Bristol, responded to this review

Dear Scotty92394 Thank you so much for staying with us and for your good rating. We hope to welcome you again in our hotel. Best regards from Zermatt, Your Hotel Bristol More 

Livermore, CA
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 7, 2016

Hotel Bristol has been renovated and is very nice, we stayed for 6 nights in August. We had an amazing view of the Matterhorn from our room on the third floor ... location is great and the bed was extremely comfortable, one of the best ever for a hotel . This checks major boxes in Zermatt of course!! Reception and... More 

Thank C K
BristolZermatt, Manager at Hotel Bristol, responded to this review

Thank you very much for your positive feedback! We have noted your remarks and will keep them in mind for future improvements. Thank you! More 

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Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Babysitting

Additional Information about Hotel Bristol

Address: Schluhmattstrasse 3, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $160 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Bristol 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Bristol Hotel Zermatt
Hotel Style:
#24 Family Hotel in Zermatt
#24 Spa Hotel in Zermatt
#33 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Bristol staff and other travelers.
4 questions
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Questions? Get answers from Hotel Bristol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 503 amazing view !!!”
 of 5 bubbles simonmL7067BQ, 2 weeks ago | Read review
“a room with balcony and spectacular view to the famous Matterhorn.”
 of 5 bubbles petermN1142CV, Oct 10, 2016 | Read review
“Matterhorn view well worth it.”
 of 5 bubbles sheilal498, Sep 12, 2016 | Read review
“Ask for a room that faces the Matterhorn.”
 of 5 bubbles Scotty92394, Sep 11, 2016 | Read review
“Get the matterhorn view on a higher floor.”
 of 5 bubbles reklar, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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