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Resort Hotel Alex

#18 of 110 Hotels in Zermatt
Certificate of Excellence
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Resort Hotel Alex
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359 Reviews from our TripAdvisor Community

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Showing 224: English reviews
West Malling, United Kingdom
Level Contributor
163 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a fantastic hotel, great location, friendly staff and amazing food! Decor is quirky/kitsch but very comfortable and we had a Matterhorn view. Even the packed lunches we were given were great. I made full use of the excellent swimming pool. Would certainly return and recommend.

Helpful?
Thank oscartime
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just come back from a 2 week stay at the Alex. Yet again we got a warm welcome from all the staff. The Alex maintains its usual quirky charm in both the bedrooms and the lounge, bar and restaurant. Love the relaxing swimming pool with its jacuzzi. Zermat is a brilliant place for hiking and, although it was very early... More 

Helpful?
Thank Jill N
Florida
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed June 17, 2016

From the minute you walk in you realize that this is not an average hotel. The lobby has multiple areas, all of which are cozy and inviting. The location is very convenient to the shops, restaurants and transportation (although most locations in Zermatt are convenient). We stayed with a tour and we had a junior suite, 2 rooms with a... More 

Helpful?
Thank Sunny51
Palmerston North, Manawatu-Wanganui, New Zealand
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 13, 2016

This place is worth visiting Just to see it and the bar. Fabulous walls, ceilings and furniture. In some ways weird but it all works. This place must buzz in winter. The bar has many little rooms in it. There is also a fabulous indoor swimming pool, spa etc etc etc. The room was huge and also quaint. Very quiet... More 

Helpful?
Thank Barrie E
Booker Bay, Australia
Level Contributor
177 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed June 8, 2016 via mobile

Our first visit to Hotel Alex and what a gem - with a combination of olde world charm and elegant living! The location is perfect and close to the railway station. This hotel is worthy of five stars in so many areas but what impressed us was the ambience and decor. It just made you feel welcome, warm and at... More 

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1 Thank Ron T
Modesto, California
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed May 11, 2016

I stayed for two nights and hated to leave. It's conveniently located close to the train station. A five minute walk at the most. I love all the wood trim and details and how unique the hotel rooms are. We had a beautiful view of the mountain behind the hotel and our room was very spacious and luxurious. The bar... More 

Helpful?
2 Thank TRIPSTER077
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2016

We stayed Easter week on half-board and it was a real treat. More posh/expensive than we'd normally go, but when in Zermatt... And it was good value for money. The dinners were overall absolutely delicious except for one or two nights when the choices were all a bit too fancy for our family, but, then again, it feels churlish to... More 

Helpful?
1 Thank lisabeck19
Oklahoma City
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 4, 2016

The view from the balcony was amazing. The staff couldn't have been more helpful and nice. Enjoy a nice glass of wine in the bar after a long day on the mountain!!! Great location to see everything in the city. Rooms were nice sized for Europe, but who really cares when you open the window and have that amazing view... More 

Helpful?
Thank LLBIFFLE
Reading, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 19, 2016

2 night stay for a wedding.Booked- half board .What a great experience-helpful , friendly staff ,very comfortable room with a great view, big but yet intimate hotel .The half board is a bargain as the evening meal was spectacularly good .Fabulous facilities(huge indoor pool plus spa facilities) and situated 5 minutes walk from the train station and smack bang in... More 

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1 Thank Peter A
London, United Kingdom
Level Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed April 13, 2016

What a lovely experience. It's like going back in time. The hotel is really well maintained. The rooms are just surreal - silk wallpaper, limegreens, pinks, purples....you just can't imagine them! Felt like I'd gone back in time. But everything is in really good condition. The staff, however, cannot be faulted. They can't be helpful enough - they are a... More 

Helpful?
1 Thank LadyPrimrose
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Alex Grill
Alex Grill
Cuisines: Swiss, European, French, Central European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 

Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $251 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Alex Hotel Zermatt
Hotel Style:
#13 Spa Hotel in Zermatt
#13 Family Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#42 Romantic Hotel in Zermatt
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