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Resort Hotel Alex

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#15 of 110 Hotels in Zermatt
Certificate of Excellence
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Resort Hotel Alex
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425 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Geneva, Switzerland
Reviewed 2 days ago NEW

Hotel Alex is centrally located. Two steps from the railway station and from the Gornergrat railway. Rooms are equipped with everything one can think of. Magnificient swimming pool, jacuzzi, Turkish bath, sauna. Very pleasant to relax after a day spent on the ski slopes.

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Helpful?
Thank Werner S
Baden-Baden, Germany
Reviewed 5 days ago NEW

Since many years we enjoy the comfortable and cosy atmosphere; the amazing food and wine menue is excellent. The interior design is a traditional alpine style chalet. The complete staff is very attentive and friendly.

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Thank goelleru
London, United Kingdom
Reviewed 3 weeks ago

The title of my review says it all. This is easily the nicest and most quirky/unique 4-star hotel I have ever seen. The food is amazing, bedrooms incredibly unique, superb facilities, great location etc etc. I just wish I could have spent more than 1 night there!

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Thank DavidCape
London, United Kingdom
Reviewed 4 weeks ago

Excellent cosy quirky stylish spa hotel. Good breakfast, Very central location. Unique and richly styled rooms and public areas. Great pool, sauna, steam room, jacuzzi, sports and games facilities. Great restaurant and bar. Amazing and unique place. Certainly not a chain hotel!

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Thank Howard B
Toronto, Canada
Reviewed October 12, 2016

Rooms are just out of this world beautiful.Views amazing. Food extra ordinary , great breakfast, centrally located We loved it!Would stay there again and recommend it.Decor amazing and interesting. Goos gym , png pong, pool and great things to do there. Wonderful vacation hotel.

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Thank Evelin H
Aberdeen, United Kingdom
Reviewed October 8, 2016 via mobile

Good: Right next to the Zermatt station, and surprisingly quiet with the exception of weekend where you revelers partying till late night right next to the hotel. The room has a Jacuzzi and this is a plus especially after a day long hike. Not that good: Staff attitude to service not consistent. Breakfast staff look lethargic and dreary. The bedroom...

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Thank JCBenney
Orange Beach, Alabama
Reviewed September 25, 2016

Quaint hotel with good size room and balcony to enjoy glass of wine and fresh Swiss air. Swimming pool with hot tub area. Lots of cozy sitting areas in bar and on outside. Close to many restaurants, shopping and gondolas to Matterhorn. Good breakfast and helpful staff.

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Thank Sam M
Reviewed September 21, 2016

What a beautiful place the hotel was amazing easy to get to. Staff friendly and helpful room was fantastic big roomy and comfortable magnificent swimming pool, spa and sauna. The furnishings of the hotel were excellent, very Swiss right down to the cow shaped bar stools with cow bells. Walking distance to everything great choice of restaurants. Something for everyone

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Thank Melissa A
Reviewed September 20, 2016 via mobile

We spent three days in this lovely hotel and were very happy with everything. The entire hotel is extremely nicely decorated, every detail is set to create a cozy environment. Super, super clean which is important for us. Pool and spa areas are one of the most beautiful we have ever seen, quiet and relaxing as well. Staff is very...

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Thank JGeneve
Hong Kong, China
Reviewed September 20, 2016

We just finished a two day trip to Zermatt and we are so lucky that we chose Hotel Alex in the first place as it made a big difference. The hotel location is amazing. It is so close to the railway station that it means that we have access to railway, stores and restaurants. The hotel is also next to...

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1Thank Jia H
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Alex Grill
Alex Grill
Cuisines: Swiss, European, French, Central European
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 

Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $294 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, HRS, Travelocity, TripOnline SA, Agoda and Odigeo so you can book your Resort Hotel Alex reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Alex Hotel Zermatt
Hotel Style:
#12 Spa Hotel in Zermatt
#13 Family Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#42 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travelers have asked, with answers from Resort Hotel Alex staff and other travelers.
3 questions
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Questions? Get answers from Resort Hotel Alex staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are quiet some with view on the Matterhorn. Location of rooms is of lessor importance as we spend most of the time outside.”
 of 5 bubbles werners580, 2 days ago | Read review
“All rooms are amazing”
 of 5 bubbles DavidCape, 3 weeks ago | Read review
“Rooms on the south side may have Matterhorn views, but the north side is cheaper.”
 of 5 bubbles howardb567, 4 weeks ago | Read review
“Ask for a view of the Matterhorn .Everyone is very friendly and helpful.Rooms have balconies.Ask for a suite, they are worth it!”
 of 5 bubbles evelinh2014, Oct 12, 2016 | Read review
“Any room would be good we were on second floor and it was extremely quite”
 of 5 bubbles melissaaN2554LL, Sep 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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