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Bahnhofplatz 18, Zermatt 3920 Switzerland
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
$444
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Free cancellation until 03/25/21
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Traveler (536)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SchlossHotel Zermatt
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 108 hotels in Zermatt
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
REFRESHING, RELAXING, INFORMAL SchlossHotel at one glance Always one step ahead. And always totally relaxed. SchlossHotel – with its three annexes SchlossHouse, SchlossCottage and Alex Lodge – has reinvented itself in 2020: as a place pulsating with life, for people who relish activity or blissful downtime. Cosy in winter, refreshing in summer. A place you’ll long to return to, time after time. Attentively run for generations by the Perren family, who embody the true spirit of Zermatt!
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Room & Suite (549)549
Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Game room
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Wine / champagne
Skiing
Billiards
Darts
Table tennis
Board games / puzzles
Free shuttle or taxi services
Shuttle bus service
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor fireplace
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Cable / satellite TV
Bath / shower
Bathrobes
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, French, German
Hotel links
Special Offer:Package deal
1,377Reviews12Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
ZoAn wrote a review Jan 9
Geneva, Switzerland3 contributions
Excellent stay. Very confortable hotel with a great modern SPA. Very friendly staff. Good location for the train station and the Gornergrat train, as well as the comercial street. A plus: after checking out (11:00 am) you can still make use of the SPA for the whole day. Tip: if you book trough the hotel’s own site you can enjoy complimentary teatime from 3-6pm ( tea and cakes). Nice after a day on the mountains.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Alex Perren, Inhaber at SchlossHotel Zermatt
Responded 1 week ago
Dear ZoAnana Many thanks for your excellent review about the SchlossHotel. We are very delighted that you have had a great stay with us and such a experience. We are happy that you have enjoyed our new CBD spa area and tea time break. Thank you very much for your compliments to our hospitality and location. The whole staff is very happy to read your review :) We are truly looking forward to welcome you again. Snowy regards from Zermatt Your SchlossHotel Team
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AMG wrote a review Jan 5
1 contribution
Lovely stay over new year’s at Schlosshotel. The rooms are cozy, clean and functional. The Spa and Gym are well appointed, modern and top notch even by the standards of well traveled guests. Special mention for the massage therapists who will get you ready for the slopes again after the toughest days out. Breakfast and hospitality leave no wishes open. The staff are welcoming. No wishes left open, I will be back and thank the whole team for a restorative break.
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Date of stay: January 2021Trip type: Traveled solo
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Response from Alex Perren, Inhaber at SchlossHotel Zermatt
Responded 1 week ago
Dear Am_Luxembourg Many thanks for your excellent review about the SchlossHotel! We are very delighted that you have had a great stay with us. We are happy that you have enjoyed our breakfast buffet, our new CBD spa area and Gym Thank you very much for the compliments on our staff! Our reception team is very pleased to read about your wonderful review. We were also very happy to pass on the great compliments to our masseuse 😊 We are truly looking forward to welcome you again. Your SchlossHotel Team
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Anton G wrote a review Jan 4
Zermatt, Switzerland4 contributions2 helpful votes
I do not normally writte reviews of hotels, but having travelled a lot and stayed in too many hotels around the world for leasure and work, I feel this place deserves some words. Overall design, layout is well thought through. From the decor right outside the ski room, to all other facitilies. Very practical but with style. I cant do this without mentioning the new spa facility. One one the best I have seen and made my trip after cold ski days All staff were always accomodating and a real customer service mindset especially during this crazy COVID time. Will definately be back and can highly recommend.
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip: We had a room facing away from the Matterhorn. Great room
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Response from Alex Perren, Inhaber at SchlossHotel Zermatt
Responded 2 weeks ago
Dear antong336 Many thanks for your excellent review about the SchlossHotel ecpecially for that great topic! We are very delighted that you have had a great stay with us. Thank you very much for the compliments for our hospitality, the hotel decoration / Atmosphere and reception services. We are very happy that you have enjoyed our new CBD spa area after cold ski days in Zermatt. We are truly looking forward to welcome you again. Snowy regards from Zermatt Your SchlossHotel Team
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Liz wrote a review Dec 2020
1 contribution
We only spent 2 nights at SchlossHotel but it was pure bliss. The staff is incredibly friendly and helpful, the room was immaculately clean and the hotel is located perfectly for a ski trip (close to Gornergrat station, the ski rental shop, shops, etc.). Breakfast was very good and the spa & wellness are fantastic (though I was not convinced that the corona mesures at the spa were very effective). Overall, I would recommend the hotel and we will definitely go back!
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Date of stay: December 2020
Location
Service
Sleep Quality
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Response from Alex Perren, Inhaber at SchlossHotel Zermatt
Responded 4 weeks ago
Dear Lizzzels Many thanks for your excellent review about the SchlossHotel! We are very delighted that you have had a great stay with us. Thank you very much for the compliments for our hospitality, the hotel and its cleanliness, location and reception services. We are happy that you have enjoyed our breakfast buffet and our new CBD spa. We are truly looking forward to welcome you again. All the staff wish you a heartwarming relaxing fantastic Christmas time Snowy regards from Zermatt Your SchlossHotel Team
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Noemi M wrote a review Dec 2020
9 contributions3 helpful votes
We had the best stay that we could wish of. Room 400 has THE most amazing view on the Matterhorn, very cozy and quiet- good isolation even if near the train station. A really nice balcony and comfty bed. I was very happy to use the water warmer with coffee and the bags ready every day. The bathroom was of the higher standards. The breakfast buffet has so many choices with local food , fresh juices and jogurts and reeally good coffee! I was amazed by the alpine wood style of the restauraht. We learned that we were having the best and the newest experience in the SPA - there are more than 5 different sauna (steam with herbs is my favourite) and flavour showers also with Cbd, there is a relaxing salt room and a comfortable louge room with free the and fruits. The staff speaks many languages and its very kind and helpful. We booked our stay during a half lockdown so we could't eat at the many restaurants in Zermatt( they arranged us 2 dinners at a parters restaurant because they dont have they're own and that was very nice) but they allowed us to eat in the hotel. For sure we willcome back!
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Date of stay: November 2020
Value
Rooms
Service
Room Tip: Cozy rooms with the greatest view on the Matterhorn are higher 300 + . The spa is also with CBD ....
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Response from Alex Perren, Inhaber at SchlossHotel Zermatt
Responded Dec 9, 2020
Dear 567noemim Many thanks for your excellent review about the SchlossHotel! We are very delighted that you have had a great stay with us. You are right our room 400 has a lovely Matterhorn view and is isolated with a beautiful terrace. Thank you very much for the compliments for our hospitality, the hotel and its cleanliness, location and reception services. Our team from the reception is very thankful to read your review 😊 We are happy that you have enjoyed our breakfast buffet, our new spa CBD and especially our improvised lockdown alternative for a restaurant. We are truly looking forward to welcome you again. All the staff wish you a heartwarming relaxing fantastic Christmas time Snowy regards from Zermatt Your SchlossHotel Team
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PRICE RANGE
$234 - $470 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
schlosshotel tenne zermatt, schlosshotel tenne hotel zermatt
FORMERLY KNOWN AS
Alex Schlosshotel
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
48
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Frequently Asked Questions about SchlossHotel Zermatt
Which popular attractions are close to SchlossHotel Zermatt?
Nearby attractions include The Matterhorn (0.2 miles), Zermatt Ski School European Snowsport (ES) (0.2 miles), and Summit Ski & Snowboard School (0.07 miles).
What are some of the property amenities at SchlossHotel Zermatt?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SchlossHotel Zermatt?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at SchlossHotel Zermatt?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
What are some restaurants close to SchlossHotel Zermatt?
Conveniently located restaurants include Petit Royal Café, L'Atelier Grandsire, and Walliserstube Zermatt.
Are there opportunities to exercise at SchlossHotel Zermatt?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Is SchlossHotel Zermatt located near the city center?
Yes, it is 0.06 miles away from the center of Zermatt.
Are any cleaning services offered at SchlossHotel Zermatt?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SchlossHotel Zermatt?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at SchlossHotel Zermatt?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to SchlossHotel Zermatt?
Many travelers enjoy visiting Beresina-Haus (0.5 miles), Kapelle Blatten "Maria Rosenkranzkönigin" (1.3 miles), and Bergführerdenkmal (0.3 miles).