Romantica is either or small hotel or a large B&B. Old Swiss in style and decorated similarly inside. We had a nice sized room with a small terrace overlooking the charming town. Bathroom was great, large but easy to use the shower. Breakfast was served every morning in homey fashion. Hosts who owned the hotel were as friendly and helpful as could be. When they saw that my wife had some difficulty getting up the road to the hotel, they sent their son to help her with her small suitcase and to lend her an arm up the slate rock path. Also, they completely took over getting us to the train station when it came time to leave, carting both us and our luggage there in plenty of time. I take one star away simply to note that for people with some degree of disability or age it is a bit of a challenge to get up to the hotel (but not to the room once inside as there is an elevator). Do note that this hotel charges for your room about a month before you arrive, so if it has trouble with your charge account then you could find yourself without a room. It is up to you to make sure that everything is in order and that the charge goes through in timely fashion. All the foregoing notwithstanding, this is a nice and cost-effective place to stay whether coming for a hike in summer or skiing in winter.

Small hotel lovingly run by a family. They have decorated the entire hotel in their style and you feel as if you have been invited into their home. Small room with twin bed (I was traveling solo), was thoughtfully designed to provide maximum storage space via closet and shelving, all with quality finishes. The room lighting design and bathroom fixtures and shelving thoughtfully chosen using quality finishes. They really put a lot of thought into how the room and the hotel is decorated. Friendly, helpful, courteous staff makes a stay a pleasure.

We absolutely loved our experience at the Romantica. The location is pretty good, one block away from the main street and close to grocery stores, ticketing office, stores, ski rentals, bars, and restaurants. The hotel itself is so pretty, more like a bed and breakfast rather than a huge hotel. We traveled from Chamonix to Zermatt and we got picked up by Thor from the train station, He checked us in, and we noticed the cutest, sweetest puppy (Miss Kimmy, she allowed us to pet her and we were delighted, I guess she knew we missed our dog) and then Thor gave us the keys to the room, the night key to the main hotel door (don't forget to bring it every time you're planning to stay out late) and the key to a locker to leave the ski equipment overnight (don't worry is safe it's in a small garage and they close it at night). We adore our room, especially the view from our window. In the morning we met Michelle ( the owner) and she offered us breakfast in the little cozy dining room. The breakfast is pretty simple with freshly baked goodies, Michelle might insist you eat before hitting the mountains. On our way out of the dining room we got greeted by Miss Mousey, the nicest calico cat you'll ever meet, don't be afraid to pet her, she loves people. On our way back from the slopes we stayed talking for a while with Thor and Michelle, they have the most amazing stories and suggestions to tell. Overall, we really enjoy the experience, coming from big and small hotels and being away from home, a bed and breakfast in Switzerland with the nicest people that treat you like part of their family is absolutely the best.