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Riedstrasse 18, Zermatt 3920 Switzerland
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Traveler (621)
360
Panoramas (31)
Room & Suite (390)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.

About

#9 of 108 hotels in Zermatt
Location
4.6
Cleanliness
4.9
Service
4.8
Value
4.6
2022 Travelers' Choice Best of the Best

Europe Hotel & Spa is an excellent choice for travelers visiting Zermatt, offering a romantic environment alongside many helpful amenities designed to enhance your stay.

Free wifi is offered to guests, and rooms at Europe Hotel & Spa offer a flat screen TV and a minibar.

During your stay, take advantage of some of the amenities offered, including a concierge and room service. Guests of Europe Hotel & Spa are also welcome to enjoy a pool and free breakfast, located on site.

Nearby landmarks such as Photopoint Kirchbrücke bridge (0.1 mi) and Mountaineers' Cemetery (0.1 mi) make Europe Hotel a great place to stay when visiting Zermatt.

Zermatt has plenty of Mediterranean restaurants. So when you’re here, be sure to check out popular spots like Chalet da Giuseppe, Gusto Matto, and Vieux-Valais da Nico, which are serving up some great dishes.

Plus, during your trip, don’t forget to check out some of the popular historic sites, such as Bergführerdenkmal and Kapelle Blatten "Maria Rosenkranzkönigin".

Enjoy your stay in Zermatt!

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Property amenities
Free High Speed Internet (WiFi)
Hot tub
Fitness / spa locker rooms
Free breakfast
Hiking
Skiing
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Wifi
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Shuttle bus service
Spa
Facial treatments
Full body massage
Head massage
Massage
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Desk
Private balcony
Room service
Minibar
Flatscreen TV
Hair dryer
Bathrobes
Safe
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, German, Italian
1072Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
fgaudenzi wrote a review Oct 2022
Peachland, Canada5 contributions
We stayed in this lovely hotel for 2 nights and were beyond thrilled with everything! The staff were very helpful, kind, and the service at the restaurant just outstanding. The rooms are beautiful, clean, with very comfortable beds. They have everything you need for kids as well, which made our stay most enjoyable and relaxing. We also enjoyed the lovely spa area which was nicely designed and offered something for everyone. We would certainly stay here again and give this place a 10/10! We got to meet Rudy, the amazing proprietor who even brought our bags back to the train station for us in person.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cheri H wrote a review Sep 2022
1 contribution
I didn’t make it to the hotel. Our travel plan has changed. Planning for Nov 2022 trip to Zermatt. However, just want to comment that I make reservations directly with the hotel and all the front desk reservation members and manager are very polite and easy to work with via emails. They responded very promptly, given with the US-Swiss, time difference. Also I feel welcomed and the confirmation letter is well composed. Best of all they are very accommodating with my room change requests and the price to book directly is very reasonable, even better than booking via hotel reservation websites. I look forward to the future to re-book directly from the hotel. Thank you Europe Hotel & Spa
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Drew S wrote a review Sep 2022
3 contributions2 helpful votes
We stayed for two days at this lovely hotel and enjoyed every minute. We requested a Matterhorn view room and didn't disappoint. We had a nice wooden balcony to soak in the sights of the mountains and this lovely Swiss town. The room was in great condition and very clean. Fully stocked mini fridge and their breakfast buffet was extremely diverse/delicious. The staff were very friendly and accommodating. Roughly a ten minute walk from the train station but have the option for a taxi pick-up/drop off at no cost. Can't wait to return in the winter time and would stay here again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jason Borne wrote a review Aug 2022
1 contribution
The hotel was immaculately clean and beautifully designed. The ambiance was warm, inviting, and elegant but not snooty. The staff were infinitely helpful and friendly. I couldn't have gotten a more positive impression from these folks. Our bar and breakfast experience was amazing. I want to know where they get their yogurt! Our room was comfortable and functional. The "Zermatt sheep" interior design theme was unique and fun. Our room had a breathtaking view of the Matterhorn and Zermatt. I can't imagine a better balance of comfort, function and aesthetic. I would give a "6" rating if I could. All of this with an affordable price tag. If you're visiting Zermatt STAY HERE.
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: Higher floors provide better views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Exploration423291 wrote a review Aug 2022
4 contributions1 helpful vote
The Europe Hotel has by far the friendliest and most attentive staff of anywhere we stayed in Switzerland. They were patient with our children and our lack of German. The room was modern, clean, and spacious. We had a family room with a pullout sofa made up for the kids (and little childsize bathrobes!) and a small balcony. The restaurant is wonderful and was the best food we had on our trip. Local fresh Swiss ingredients but more inspired than the usual Swiss cheesy potatoes. But not so fancy that they didn't have options for kids too. The breakfast was amazing and had every option you could want for breakfast. This was a luxury hotel experience without pretension. We really enjoyed our stay and would recommend Europe Hotel to anyone. Special thank yous to David and Jose our drivers, Agnes the lovely waitress, and Christopher front desk manager/concierge.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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stephantravel wrote a review Jul 2022
London68 contributions144 helpful votes
It took us a long time to choose our hotel in Zermatt, and we were incredibly happy to have found and booked the Europe Hotel & Spa. First of all, because of its quiet but convenient location, and the beautiful views of the Matterhorn from some of its rooms as well as from its garden. Secondly, because of the excellent food, both at breakfast and at dinner (we recommend going for the half-board option). And third, because it is one of those rare hotels where you arrive as a guest and leave as a friend. All members of staff were absolutely amazing - at reception, at the bar, at the restaurant, and housekeeping. A particular thank you goes to Marit at the restaurant as well as her colleagues, who provided us with phenomenal service and really went the extra mile. We will certainly be back!
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Noyzechaser wrote a review Jul 2022
Vancouver, Canada4 contributions2 helpful votes
We spent three fantastic nights at the Europe Hotel and Spa in Zermatt. From the moment we arrived, the staff were very attentive to all our needs. The room was amazing and the view could not be better. We recommend taking the 5 course meals as the food is incredible. A world class establishment!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phil B wrote a review Jun 2022
6 contributions1 helpful vote
We arrived and David who greeted us could not of been more helpful and friendly. After a long day of traveling from Zurich David was a welcoming and soothing voice. The room we had was amazing and views can not be beat. We are at the restaurant amazing fresh and home made food. One warning nothing to do with hotel but NO CARS are allowed in Zermatt. Call hotel first and they will tell u where to park and they were as equally friendly and helpful.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: No cars in Zermatt!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Trusted Traveller wrote a review Apr 2022
Northeast Region, Iceland6 contributions14 helpful votes
+1
Came into town specifically to ski. Hotel Sarazena is not uber-luxury though not absolutely comfortable. Bougie not found here. Clean, convenient, professional, pleasant. Reception: Selina, Agnes, Catherine were most gracious and friendly. Each morning a well presented breakfast with Ursula tending to the needs of the guests. We had pleasant conversations each morning. A ski équipement room with a boot warmer. Two person sauna available in a dedicated relaxation room (reserve your 1hr time slot)-2 showers and 2 reclining (very relaxing) chaise chairs. Best part is the Hotel is located a short walk from the Bahnhof (Train station - last stop Zermatt) and a very capable Italian Restaurant / Casa Mia. Know Zermatt is a car free zone (horse drawn carriages, electric taxis and bus lines are the exception). Mind your step. Further, HS is close to the Red and Green line (Free of charge) buses that bring you to various spots (Restaurants and Gondola stations) around town. What’s more, a dedicated cogwheel train (gornergrat bahn) that brings you to the top (3100m) of the mountain - is located directly on Bahnhofplatz which is across from the Bahnhof and a 5 minute (more like 3) walk from Hotel Sarazena. Myself and a buddy each had a single room with private bath (tub for apre’ ski soaking) and a comfortable full size bed. Will absolutely return.
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Date of stay: March 2022Trip type: Traveled with friends
Room Tip: Basically a short walk from the Train Station (Bahnhof) and multiple restaurants and shops on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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norwaytravler wrote a review Mar 2022
norway85 contributions73 helpful votes
I have stayd in Zermatt on many diffrent hotels- this is by far the most expensive one, and it is not worth it. The price for a Matterhorn-view room is about 3500 chf for a week in february/march. You get a wonderul room- but you can do better for this price- just book well in advance. What is good avout the hotel: -location. In the middle of the coty, but very quiet. -Cozy breakfast-resturant with Matterhorn view -the hotel is weel kept, the beds are wonderul, the interior is nice, and they do make your bed two times a day (and put chocolate on the pillow). What could be better: -the service (except for the lovley cleaning-people!!). They are not very friendly, and do not remember you. -the toilet in the room only have a glassdoor! So no privacy when it comes to sounds and view from the barhroom. - the breakfast is simple given the hotel-price. -the lobbybar /common rooms are a bit small and often full. -the hot-tub/pool is COLD and crowded. Do not bother going there. -All in all its just too expencive. Unless you are super rich (and this is a cheap hotel for you), you will not be very happy about what you get for your money.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$296 - $395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
europe hotel zermatt, europe hotel and spa
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
37
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EUROPE HOTEL & SPA - Updated 2022 Prices & Reviews (Zermatt, Switzerland)

Frequently Asked Questions about Europe Hotel & Spa
Which popular attractions are close to Europe Hotel & Spa?
Nearby attractions include Alpine Ski School (0.2 miles), Matterhorn Glacier Paradise (0.2 miles), and Matterhorn Museum - Zermatlantis (0.2 miles).
What are some of the property amenities at Europe Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Europe Hotel & Spa?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Europe Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Europe Hotel & Spa?
Conveniently located restaurants include Alpine Gourmet Prato Borni, saycheese!, and Restaurant Julen.
Are there opportunities to exercise at Europe Hotel & Spa?
Yes, guests have access to a heated pool, a sauna, and locker rooms available in the fitness center during their stay.
Does Europe Hotel & Spa have an airport shuttle?
Yes, Europe Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Europe Hotel & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Zermatt.
Are any cleaning services offered at Europe Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Europe Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Europe Hotel & Spa?
The staff speaks multiple languages, including English, French, German, and Italian.