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Hotel Metropol & Spa Zermatt

Matterstrasse 9, Zermatt 3920, Switzerland
Hotel amenities
1 room 1 adult
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Hotel Metropol & Spa Zermatt
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81 Reviews from our TripAdvisor Community

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Jacksonville, Florida, United States
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A great hotel, superb service, very polite, superb and professional service! We stayed here to sightsee and enjoy our holiday. Our room was a junior suite and the balcony had a beautiful view of The Matterhorn, and was right on the mountain stream - a nice therapeutic sound and view! Huge television, a plus! Quiet after hours, a cozy area... More 

Helpful?
Thank Jeffrey H
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Jeffrey H Many thanks for your kind review. It has been a pleasure for us to welcome you and to read your nice comments now. Great to hear that you noticed our new big flatscreens, which we have just renewed in all the rooms. We are looking forward to welcome you another time back to Zermatt. Best regards from... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had the most amazing 10 day stay at Hotel Metropol & Spa over the Christmas period. The owners were most caring and welcoming. All staff were friendly, attentive and helpful. The rooms were spacious, clean and with a great view. The facilities were more than we hoped for with an ample ski drying room, cosy fire and the pool... More 

Helpful?
Thank Matt_in_Singapore
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Matt_in_Singapore Thank you very much for your time writing us this lovely review. We passed your kind comments on to our staff team. They were delighted to hear how much you enjoyed your stay. Great to hear that you liked our fireplace, the spa, the fantastic Matterhorn view from our Restaurant and the food. We are looking forward to... More 

Radlett, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We have stayed in Zermatt many times but this Hotel is the best. The friendly service and comfortable spacious rooms make us feel right at home. There is a sumptuous breakfast with plenty of variety. My son even enjoyed pancakes! 😀 After being out on the slopes which are all so near by it was fabulous to come in and... More 

Helpful?
Thank Heselton
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Mr and Mrs Heselton Thank you very much, for your very nice review. A returning guest, like you, who becomes after years and years more like a friend than a guest, is a very big compliment for us. It is always a big pleasure that have you with us. We think there is not a lot left to say... More 

1 review
5 of 5 stars Reviewed December 29, 2015 via mobile

Spent four amazing days at the Hotel Metropol in Zermatt with friends from Melbourne over the Christmas season. The staff and owners of this family hotel were so friendly and went out of their way to make our stay as comfortable and relaxed as they could. Amazing dinners for Christmas Eve and Christmas Day along with gifts for the children... More 

Helpful?
Thank Mark T
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Mark T Thank you very much for your time to write us this nice review. It was a pleasure to welcome you and your friends with their children. We passed your lovely comment about the dinner on to our kitchen staff, they were delighted to here that their efforts were making sense. Also great to hear that you have... More 

Northern KY
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 12, 2015

Clean, spacious rooms and a great location! Less than a 10 minute walk from the train station. My room had a view of the Matterhorn and the sound of the river below it was fantastic. The staff was very accommodating as well. I was traveling with children the staff brought in some balloons to help occupy them as we got... More 

Helpful?
Thank jneiser
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear jneiser Thank you very much for writing such a nice and friendly review for us. We are agreeing with you, our great location are one of our plus points. And of course the superb view of the Matterhorn It is great to hear that we satisfied all our wishes as the food allergies of your son. It was a... More 

Bergdietikon, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 4, 2015

I have been coming to the Hotel Metropol with my family since I was 7 years old - 35 years now. The owners, Mr. & Mrs. Taugwalder know us, and greet us warmly every time we arrive. Their staff, many of whom have been there for years, also recognize us and greet us just as warmly. The rooms are simple,... More 

Helpful?
Thank CH_ropegun
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear CH_ropegun Thank you very much for your nice words and your time to write us such a lovely review. A returning guest is always a big compliment. Of course if someone like you comes back so often it feels like to see a good old friend. For many guests the river is like a quiet ongoing lullaby every night... More 

Bluffton, South Carolina
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 25, 2015

Nice hotel, well located. Our room had a terrace with view of the Matterhorn. Excellent breakfast included. Friendly staff. Have stayed there in the past for skiing but it was 20 years ago. Not disappointed. He said he remembered us but ???

Helpful?
Thank BandDTravelers
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear BandDTravelers Thank you very much for the very kind review. Its true one of your plus points are the stunning Matterhorn view and our location. Close to the center and also quiet. It would be a great pleasure to welcome you again, hopefully before 20 years passing by. Best regards from Switzerland Marina Schnittker More 

Bella Vista, Arkansas
1 review
5 of 5 stars Reviewed September 21, 2015

Just completed our stay at Hotel Metropol. Upon arriving we were given a choice of rooms, both viewing the Matterhorn. The room had every feature we could have asked for, including heated towel racks. Breakfast and dinner were in an attractive dining area with a perfect view of the Matterhorn. Every staff member was friendly and very attentive to our... More 

Helpful?
Thank pmkretired
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear pmkretired Thank you very much for time and your very nice review. Great to hear that you enjoyed the superb Matterhorn view from your room and the Restaurant. We hope to welcome you any time again in Zermatt. Best regards from Zermatt Marina Schnittker More 

Ottawa, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed August 11, 2015

We stayed at the Metropol Hotel for 10 nights over the Christmas holidays. This was our first ski holiday to Switzerland so I wasn't sure what to expect staying in a smaller family run hotel. We booked two rooms which were connecting as we were traveling with our two children ages 10 & 12. From the moment we arrived we... More 

Helpful?
Thank BarbaraR966
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear BarbaraR966 Thank you so much for your time and this great review for us. Many of the staff members remembered you and the kids and happy to hear your great words. There is not a lot more to say than we would be delighted to welcome you back to Zermatt even if it is a long way to travel... More 

Geneva, Switzerland
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 27, 2015 via mobile

We went to Zermatt for 150th anniversary of Matterhorn's first ascent. The atmosphere was so lively and friendly. We chose this hotel for its location and spa services. The staffs were all polite and gentle. The breakfast buffet was fine. It's just missing some hot dishes like omelette, fried eggs, and etc. There were some 5-minutes boiled eggs only. The... More 

Helpful?
Thank Fri13Dec
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Fri13Dec Thank you very much for kind review. We have passed your nice message on to our staff team. And of course everyone was delighted to hear that you enjoyed your stay. Great to hear that you liked our breakfast, you can order all sort of different eggs with the waitress. We always prepare the eggs a la minute.... More 

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