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Hotel Metropol & Spa Zermatt

#45 of 110 Hotels in Zermatt
Certificate of Excellence
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Hotel Metropol & Spa Zermatt
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101 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Mechanicsburg, Pennsylvania
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property is a super boutique hotel. We were treated like family. With about 20 rooms and great staff, we really enjoyed our visit. The restaurant is the super surprise, with a great staff, great food and a super fondu, what's there not to like!!

Helpful?
Thank Curt H
London, United Kingdom
Level Contributor
11 reviews
5 of 5 stars Reviewed March 30, 2016

My husband and I came here last week. My extended family have stayed in the hotel many times and we always come back for more. It is an extremely comfortable and friendly family-run hotel, very centrally located and with a swimming pool and spa. Our room had a lovely balcony with great views of the Matterhorn. The breakfast is plentiful... More 

Helpful?
Thank Caroline P
Boston, Massachusetts
1 review
5 of 5 stars Reviewed March 23, 2016

I traveled to Zermatt to get a few last turns in for the season after a business trip. The hotel was VERY conveniently located - between the train station and Sunegga lifts. Marina was a tremendous help in getting me settled and organized throughout my stay - and always with a bright and sunny disposition. I highly recommend this place... More 

Review collected in partnership with this hotel

Helpful?
Thank T7057NSsaraha
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear T7057NSsaraha It was a great pleasure, especially for me, to read your nice review. Thank you very much mentioning me with such a nice compliment. We hope to welcome you another time back, maybe with your family, to enjoy our great location close to the town center and the lifts. Best regards and happy Easter Marina Schnittker More 

Dusseldorf, Germany
1 review
4 of 5 stars Reviewed February 21, 2016

From rebooking until departure, the team was very helpful with rental ski, restaurants, info of the resort and timetables. Will love to visit them again. Breakfast buffet was outstanding too. The weather was not guaranteed though...

Review collected in partnership with this hotel

Helpful?
Thank 純也 増
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear 純也 増 Many thanks for your kind review. It was a pleasure for me to read your nice review and to hear that you liked our service and our breakfast. Like you said the weather is unfortunately not guaranteed, we hope to welcome you another time again and we wish you already good luck with the weather. Best regards... More 

2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 11, 2016

My husband and I spent four wonderful days in Zermatt. This was our first time in town and we fell in love with the place. We were lucky to pick Hotel Metropol as our place to stay. It is family owned with very helpful staff. I would like to especially acknowledge Stephanie, she was always there for us.Needless to say,... More 

Helpful?
Thank Marina L
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Marina L Thank you very much for your very kind words. The whole staff team was delighted to hear that you have enjoyed your stay that much, especially Stephanie was thrilled to receive such a nice compliment. Good to know that you liked our cosy family atmosphere. We hope to welcome you soon again in Zermatt. Best regards Marina... More 

Jacksonville, Florida, United States
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 17, 2016 via mobile

A great hotel, superb service, very polite, superb and professional service! We stayed here to sightsee and enjoy our holiday. Our room was a junior suite and the balcony had a beautiful view of The Matterhorn, and was right on the mountain stream - a nice therapeutic sound and view! Huge television, a plus! Quiet after hours, a cozy area... More 

Helpful?
Thank Jeffrey H
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Jeffrey H Many thanks for your kind review. It has been a pleasure for us to welcome you and to read your nice comments now. Great to hear that you noticed our new big flatscreens, which we have just renewed in all the rooms. We are looking forward to welcome you another time back to Zermatt. Best regards from... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 15, 2016

We had the most amazing 10 day stay at Hotel Metropol & Spa over the Christmas period. The owners were most caring and welcoming. All staff were friendly, attentive and helpful. The rooms were spacious, clean and with a great view. The facilities were more than we hoped for with an ample ski drying room, cosy fire and the pool... More 

Helpful?
Thank Matt_in_Singapore
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Matt_in_Singapore Thank you very much for your time writing us this lovely review. We passed your kind comments on to our staff team. They were delighted to hear how much you enjoyed your stay. Great to hear that you liked our fireplace, the spa, the fantastic Matterhorn view from our Restaurant and the food. We are looking forward to... More 

Radlett, United Kingdom
1 review
5 of 5 stars Reviewed January 11, 2016 via mobile

We have stayed in Zermatt many times but this Hotel is the best. The friendly service and comfortable spacious rooms make us feel right at home. There is a sumptuous breakfast with plenty of variety. My son even enjoyed pancakes! 😀 After being out on the slopes which are all so near by it was fabulous to come in and... More 

Helpful?
Thank Heselton
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Mr and Mrs Heselton Thank you very much, for your very nice review. A returning guest, like you, who becomes after years and years more like a friend than a guest, is a very big compliment for us. It is always a big pleasure that have you with us. We think there is not a lot left to say... More 

1 review
5 of 5 stars Reviewed December 29, 2015 via mobile

Spent four amazing days at the Hotel Metropol in Zermatt with friends from Melbourne over the Christmas season. The staff and owners of this family hotel were so friendly and went out of their way to make our stay as comfortable and relaxed as they could. Amazing dinners for Christmas Eve and Christmas Day along with gifts for the children... More 

Helpful?
Thank Mark T
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Mark T Thank you very much for your time to write us this nice review. It was a pleasure to welcome you and your friends with their children. We passed your lovely comment about the dinner on to our kitchen staff, they were delighted to here that their efforts were making sense. Also great to hear that you have... More 

Northern KY
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 12, 2015

Clean, spacious rooms and a great location! Less than a 10 minute walk from the train station. My room had a view of the Matterhorn and the sound of the river below it was fantastic. The staff was very accommodating as well. I was traveling with children the staff brought in some balloons to help occupy them as we got... More 

Helpful?
Thank jneiser
Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear jneiser Thank you very much for writing such a nice and friendly review for us. We are agreeing with you, our great location are one of our plus points. And of course the superb view of the Matterhorn It is great to hear that we satisfied all our wishes as the food allergies of your son. It was a... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy your holidays in Zermatt while the Matterhorn keeps watching Welcome to our 4-star family Hotel Metropol & Spa in the heart of Zermatt! Experience genuine hospitality and a cosy atmosphere - we promise to make you feel at home. Enjoy our beautiful spa area with sauna, steam bath, jacuzzi and swimming pool with a unique view of the Matterhorn. The free wi-fi throughout the Hotel makes your holiday perfect. We look forward to your visit! Yours Franziska and Gabriel Taugwalder ... more   less 

Additional Information about Hotel Metropol & Spa Zermatt

Address: Matterstrasse 9, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $206 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Metropol & Spa Zermatt 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Metropol Hotel Zermatt
Hotel Style:
#26 Ski-In / Ski-Out Hotel in Zermatt
#29 Luxury Hotel in Zermatt
#29 Spa Hotel in Zermatt
#45 Family Hotel in Zermatt
#56 Romantic Hotel in Zermatt
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