We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 110 hotels in Zermatt

Best Western PLUS Alpen Resort Hotel

634 reviews
Save
Traveler (278)
Room & Suite (259)
Dining (57)
Overview
  • Excellent56%
  • Very good34%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“salt water pool”(5 reviews)
“train station”(73 reviews)
“family room”(13 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 4 partner sites to see rooms from $238.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Zermatt hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "d28088de76504a7593fd14c2dd2f9fcb", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":227521,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32436879],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":1,"year":2018},"checkout":{"day":29,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":238,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"d28088de76504a7593fd14c2dd2f9fcb","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":241,"lowestMetaPrice":238,"additionalPartner":false,"highestMetaPriceDisplay":241,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":241,"lowestMetaPrice":238,"highestMetaPriceDisplay":241,"hotelName":"Best Western PLUS Alpen Resort Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImQyODA4OGRlNzY1MDRhNzU5M2ZkMTRjMmRkMmY5ZmNiIiwiQUlLIjoiODFlMTQzZWIzMzI5NDk1MGE2MjdkMjQzYzNkMmY0OGYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "01/28/2018", "checkOut": "01/29/2018", "lowestPrice": "$238", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32436879":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (634)Write a Review
Filter reviews
366 results
Traveler rating
188
130
29
14
5
Traveler type
Time of year
LanguageEnglish
More languages
188
130
29
14
5
Show reviews that mention
All reviewssalt water pooltrain stationfamily roomsingle bedgames roomgreat viewmain buildingexcellent hotellarge balconystayed for one nightbathrobes and slippersroom balconyrestaurant stafffree upgradeshort walkquiet areaski bus
FilterEnglish
Updating list...
1 - 5 of 366 reviews
Reviewed 3 days ago

We needed one night accomodation in Zermatt after taking the Glacier Express from St Moritz to Zermatt (a full day). We found the Alpen Resort Hotel on the Internet and booked one night there. We didn't know Zermatt so also were not sure about convience...More

Thank Mark B
Hotel's Favorite
Reviewed October 24, 2017 via mobile

Stayed for 3nights. Location: Hotel was 10min walk from Zermatt train station. Denzer Supermarket was less than 5min walk from hotel. It's located at the quieter side of Zermatt (north), away from 'downtown' Zermatt (south), but it's along the same main road. You dont have...More

1  Thank Wei Hao Y
Response from BWalpenresort, Leiter Öffentlichkeitsarbeit at Best Western PLUS Alpen Resort HotelResponded November 1, 2017

Dear Wei Hao Thank you very much for staying with us - we are very happy to hear that you enjoyed your stay in our Hotel. Best regards from Zermatt and it would be great to welcome you again Your Best Western Plus Alpen Resort...More

Reviewed 3 days ago

We stayed here over NYE, having travelled to Zermatt annually for 6-7 years, it was a last minute plan this year due to heavy snow for once so early, and we booked one of their new apartments in a cute renovated little building, a couple...More

Thank kathylee1
Reviewed 1 week ago

We stayed as a large family in two rooms at the beginning of the year. We found the staff to be attentive and efficient, and the rooms were very large by European standards, with plenty of room for the double bed, sitting area, writing desk,...More

1  Thank Miles F
Reviewed 1 week ago

We have booked a room for three persons and within the spacy room there was a separate room for a single bed, bathroom was modern with a bath and a great shower. The welness is quite complete : nice swimming pool, sauna, infra red cabine,...More

Thank Didier L
View more reviews
PreviousNext
12345674
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Room Service
Pool
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Laundry Service
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Conference Facilities
Children Activities (Kid / Family Friendly)
Concierge
Multilingual Staff
Room amenities
Minibar
Things to do
Tennis Court
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$186 - $466 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Ski-In / Ski-Out Hotel in Zermatt
#15 Luxury Hotel in Zermatt
#18 Spa Hotel in Zermatt
#31 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$186 - $466 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Ski-In / Ski-Out Hotel in Zermatt
#15 Luxury Hotel in Zermatt
#18 Spa Hotel in Zermatt
#31 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (278)
Room & Suite (259)
Dining (57)
Pool & Beach (21)
Hotel & Grounds (202)
Bathroom (18)
Family and Play Areas (2)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
WestNYCtraveler
January 6, 2018|
AnswerShow all 2 answers
Response from William S | Reviewed this property |
They are on the other end of town farthest from the lifts, but it's a small town.
1
Vote
Cecilia S
July 13, 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear Cecilia Just tell our reception as early as possible (best would be during check-in) on which evenings you would like to eat in the town and we will find a solution for you and reward the evenings you eat not in our... More
1
Vote
Google Translation
238anthonyd
April 10, 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear anthonyd. Just call us from the train station (0041 27 966 30 00) and we will come and pick you up in the next 10 minutes. If you decide to walk, it is a 5 minutes walk. From the train station just take the street to... More
0
Votes
Google Translation
Room Tips
"Avoid the rooms on level 1 above the spa if you are slightly sensitive to the "spa" smell"
Read review
"Ask for a Matterhorn view! Note, rooms starting with "8" are effectively below ground and could be..."
Read review
"Ask for a room with view on the Matterhorn"
Read review
"Better to book Fleur de Zermatt, same price, TOP SPA, TOP location!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite