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BEST WESTERN PLUS Alpen Resort Hotel

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#30 of 110 Hotels in Zermatt
Certificate of Excellence
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498 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed for just one night but were very happy with the hotel and the service provided. Our room had a balcony which was a bonus. Breakfast was comprehensive and the staff were friendly. We would recommend the Best Western Alpen as a great place to stay. Not far from the railway but far enough away from the hustle of... More 

Helpful?
Thank lormic1947
celje
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I and my wife stayed for one night on my recent Switzerland tour. We came one day earlier as have booked and because the hotel was overbooked they offer us an appartment in house in Zermatt. The appartment was great with Materhorn view, can only recomended. The only bad thing is a little bit weak wi fi. Thanks again friendly... More 

Helpful?
Thank turistCelje
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in building C on the fourth floor. It was a corner unit so we got views from 3 sides, with the balcony facing the Matterhorn. It was a gorgeous room. I think they recently upgraded the washroom as well. For the rate that we paid, we were surprised we got such a great room. The staff at the... More 

Helpful?
Thank Paul T
Durham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I stayed for one night at this hotel on my recent Switzerland tour. I have booked all 4 stars hotels during my trip, so I was really disappointed when I saw our room. We arrived late at night and maybe we got one of the last rooms. Regardless, this was not of a 4 star standard, a tired 3 stars... More 

Helpful?
Thank 962Zeitza
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. We are very sorry, that we could not meet some expectations. We apologize for the problem with the toilet. Normally they are working very good and the clienliness of the toilet is very important for us. The opening hours of the Spa area are published on our webpage and all... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Overall superb experience. The apartment was very spacious, clean and well equipped. Bedroom, kitchen, dining & living area were on the upper floor while bathroom was at the lower floor. Great amenities available; staff were friendly and location was conveniently located to visit Matterhorn or other attractions and hike. Wide spread of selection for breakfast with sparkling wine included.

Helpful?
Thank michelle l
Maidenhead, United Kingdom
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a fourth floor balcony family room in building c - excellent views of matterhorn. The kids had their own raised section in the rafters! Its classy but not posh, which suited us extremely well. Spa Area was excellent - indoor pool with various push-button jacuzzi and waterfall features around the edge. Separate jacuzzi, steam room, sauna and gym... More 

Helpful?
Thank Martin A
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Martin, Thank you very much for your feedback. Great to hear that you enjoyed your fourth floor family room with balcony and matterhorn view. Our Spa area offers indeed a lot of options. FYI: The renovations in the underground games room (table tennis and table soccer) are now completed. It would be a pleasure for us to welcome you... More 

Schaffhausen, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We where very surprised when we entered the Hotel. I booked in my mobile without seeing the pictures very clear. Big surprise on the Rooms and the upgrade we became with a stunning view to the Matterhorn. The Hotel stuff is very friendly thru the entire crew! The Hotel is located very close to the Train station in a quite... More 

Helpful?
Thank peteraloisgiger
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Peter, Thank you very much for staying with us. We are happy to hear that we exceeded your expecations. It would be a pleasure to welcome you again in our Hotel. Best regards from sunny Zermatt, Your Alpen Resort Hotel Team More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed in one of the newer rooms on the -1st floor. It had two stories, the first included the living room, the kitchen and the beds; two queens. The bathroom was downstairs. It was a palace. It was bigger than my own room at home. The location was only a short 5 minute walk from town.

Helpful?
Thank Nick O
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Nick, Great to hear that you had a pleasant stay in our recently renovated large underground Budget Rooms. We hope to welcome you once again in our Hotel. Best regards from Zermatt, Your Alpen Resort Hotel Team More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The staff, amenities, food and everything was great compared to the rest of the hotels we stayed in Switzerland. They accommodated late check-in without any fuss. the pickup/drop from/to the train station was great. The amenities were more modern.The breakfast buffet had more varieties. Overall stay was very pleasant.

Helpful?
Thank Gayathri S
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Gayathri, Thank you very much for staying with us and for this great feedback. It is a pleasure for us to hear that we were one of the best hotels during your stay in Switzerland. All the best from Zermatt, Your Alpen Resort Hotel Team More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Not only the good wetter but also the great experience in the hotel made this holiday to one of our best visits in Switzerland so far. The staff of the hotel was extremely helpful and friendly during the whole time of our visit even if they had to handle a large group of Asian visitors. The hotel is good located... More 

Helpful?
Thank Frederik C
BWalpenresort, Leiter Gästebetreuung at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Frederik, We are very happy to hear that you enjoyed your stay and that you are sharing your great experience here on tripadvisor. I will forward the compliment to our staff, thank you very much! Best regards from the Swiss mountains, Your Alpen Resort Hotel Team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 

Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spissstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $174 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#18 Ski-In / Ski-Out Hotel in Zermatt
#21 Luxury Hotel in Zermatt
#22 Spa Hotel in Zermatt
#33 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
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