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BEST WESTERN PLUS Alpen Resort Hotel

Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
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1 room 1 adult
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BEST WESTERN PLUS Alpen Resort Hotel
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372 Reviews from our TripAdvisor Community

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Queens, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, my experience with the hotel was very good, here were some of the highlights: 1. Upon check in (which was late at night) we were greeted by a friendly male receptionist who upgraded us to a larger room. 2. Our room was indeed quite large, with lots of space, and a patio. 3. The patio had a bit of... More 

Helpful?
Thank sazizo
London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

The only reason we booked this hotel was the hotel website room description: the "panorama double room with Matterhorn view". The hotel was more expensive than other options we found on bookings.com but we looked forward to Panorama views and paid the extra. What we got at check in was not a room with the view as advertised! Our room... More 

Helpful?
Thank Gavin C
Bern
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We booked for seven friends. The last friend who arrvied was told his room had been overbooked. He was offered a room in another hotel much further away. The dissapointing part was that the hotel manager was very unapologetic about the overbooking. We had booked a couple of months in advance, and were disappointed that we all had traveled so... More 

Helpful?
4 Thank Ifamous_S
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear ifamous, Thank you so much for staying with us. We are indeed very sorry, that there was a overbooking and we had to book a room for your friend in a superior four star hotel. That's quite not usual in our hotel. Please let me state my point of view to some of your statements: We are classified by... More 

Bengaluru (Bangalore), India
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff were friendly and the room was quite spacious for 3 of us. We would have loved to stay there longer and enjoy the spa facilities. The location of the hotel turned out to be quite convenient for us as the train station, shops and restaurants are closeby. The breakfast spread was delectable. I'd love to stay there... More 

Helpful?
Thank the-motographer
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear motographer, Thank you very much for staying with us. Great to hear that you liked the location of the hotel near the train station and the triple room. We would be also very happy ot welcome you again and you could enjoy then our spa facilities. Best regards to Bangalore Manuel Aufdenblatten, Public Relations More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was our first stay at a Best Western chain. It came across as a decent hotel with friendly staff all around. Room space was sufficient for a two adults and a child. Free wifi connection. Location wise - it will do for a stay close to Zermatt Train station within 3 minutes walking distance. We were booked for a... More 

Helpful?
Thank MalarMohan
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear MalarMohan, We are happy that your first stay in a Best Western Hotel was overall so positive. Very best regards to Dubai. Manuel Aufdenblatten Public Relations More 

geneva
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is well situated : ski bus to Sunegga rail almost in front of hotel, a few steps from the village center and the different railway stations. Upon arrival one should call the hotel for a car as walking with luggage is very inconvenient (they told us it was only 3 minutes, but with luggage it became 15 minutes).... More 

Helpful?
Thank haloui
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear haloui, Thank you very much for staying with us. Great to hear that you liked the location of the bus station near the hotel and the large and clean panorama double room with matterhorn view. We think that the price of 45 Swiss Francs for our half board menu (60 Swiss Francs when not booked in advance) is a... More 

Lucerne, Switzerland
1 review
5 of 5 stars Reviewed January 3, 2016

We wanted to visit Zermatt for a relaxing weekend before the holiday rush and stayed in the hotel for 2 nights. We were impressed firstly by the service - we were picked up from the train station and checked in right away; although we had arrived later in the evening, this allowed us to enjoy the very nice spa before... More 

Helpful?
Thank Costin L
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Costin, Great to hear that you enjoyed your weekend stay in our hotel. I will forward the compliment to our staff, thank you very much! We are looking forward to welcome you again. Best regards Manuel Aufdenblatten, Public Relations More 

Midlands United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 3, 2016

My family stayed here last year over Christmas and we enjoyed it so much that we came back this year for another week-long stay from Christmas to the New Year. Hotel staff and service are really excellent as are the spa, swimming and ski room facilities. Rooms are big and clean. This time we were in the C Building and... More 

Helpful?
Thank UKMeadowside
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear UKMeadowside Thank you very much for staying with us. We are really happy to hear that you enjoyed your stay over Christmas and New Year. Also glad to hear that you liked the large panorama double room and the location of the hotel near to the Sunnegga-Rothorn station and the train station. We would be really happy ot welcome... More 

A TripAdvisor Member
4 of 5 stars Reviewed December 15, 2015 via mobile

Nicely located, however the opposite direction from town center but only about a five minute walk. Hotel does offer a courtesy taxi to and from the train station. Staff very friendly and helpful. Rooms clean and well kept. If you can, get a room with a view of the Matterhorn - it's worth it! Breakfast is varied and very good.... More 

Helpful?
Thank A TripAdvisor Member
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us! We are happy to hear that you liked your panorama double room with matterhorn view and the rich breakfast as well. Would be a pleasure to welcome you again in our Hotel. Best regards from Zermatt Manuel Aufdenblatten - Public Relations More 

London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 13, 2015

Nice, comfortable, clean hotel. Ideally placed for the village and the slopes. The rooms are large and clean. Friendly staff. Good bar. Good leisure facilities with a large pool. Very secure ski room.

Helpful?
Thank R_2012
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. It's great to hear that you enjoyed your stay in our hotel. Thank's for mentioning that the large rooms were clean, the location is near to the village and that our great staff is friendly. Also nice to hear that you liked the large pool, our little Whisyk à gogo... More 

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