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Alpen Resort Hotel, by Best Western

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Dining (57)
Overview
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Spissstrasse 52 3920 Zermatt, Zermatt 3920 Switzerland See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
4 Star accommodation
Additional information
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Reviews (698)
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396 results
Traveler rating
206
137
31
15
7
Traveler type
Time of year
LanguageEnglish
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206
137
31
15
7
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All reviews salt water pool train station family room great view main building excellent hotel stayed for one night large balcony reception staff quiet area each evening breakfast and dinner matterhorn view booked this hotel sister hotel excellent stay breakfast spread
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1 - 5 of 396 reviews
Reviewed 3 weeks ago via mobile

Very good hotel in Zermatt. Fab rooms, good view of Matterhorn from the room, very close to the town, they send their car for pickup. Good breakfast, cute swimming pool with many facilities such as steam room etc( didn't expect it to be this good!),...More

Thank Anipaiuk
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 2 weeks ago

Dear Anipaiuk Thank you for your stay with us and for taking the time to give us a review. I am happy to hear that you had a great time in Zermatt and enjoyed our Spa area with the new saltwater pool. It is a...More

Hotel's Favorite
Reviewed October 6, 2018

My husband and I stayed 2 nights at the Alpen Resort. We had the room with the Matterhorn view. We arrived to a bottle of bubbles after a very long trip from Australia. The view was amazing and wonderful to sit on the verandah taking...More

Thank Kimberly P
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 5 weeks ago

Dear Kimberly Thank you for staying with us in Zermatt and for taking the time to give us a review. I’m glad to hear that you and your husband had a pleasant stay with us. I’m glad that you enjoyed the complimentary bottle of sparkling...More

Reviewed October 2, 2018

we loved the view of Mont Cervin from the terrace, the spa is one of the best.... salt water jacuzzi with colortherapy and other good facilities. The employées are so nice especially Marius the driver and the servers from breakfast. The only negative point is...More

Thank yanutu
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 5 weeks ago

Dear Yanutu Thank you for your stay with us. I would also like to thank you for taking the time to write us a review. I’m happy to hear that you had a nice stay with us. I will gladly pass on your compliments to...More

Reviewed September 9, 2018

I was more excited to stay in this hotel than moving around the town.An excellent stay for the family with good support staff and amazingly designed hotel rooms to give you a picture perfect view of the stunning landscape.Even after checking out of the hotel...More

Thank JAK K
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded September 26, 2018

Dear Jak Thank you for staying with us in Zermatt. I’m happy to hear that you liked your stay. Of course you may leave your luggage with us before check in or after check out. All our amenities like the swimming pool can also be...More

Reviewed August 27, 2018

Everything was great at this hotel: - Friendly and helpful staff that are there to help you when you need something. - The location is great. Only a few minutes walk from the train station and there is a shuttle service for people that may...More

Thank Jonny H
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded August 28, 2018

Dear Jonny H Thank you for staying with us in Zermatt and taking the time to give us your feedback. I’m glad to hear that you liked your Stay with us. We offer indeed free pick up and drop off from the station every day...More

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About
Description
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also More have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Babysitting
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Sauna
Shuttle Bus Service
Tennis Court
Beachfront
Free Parking
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Luxury
,
Ski-In / Ski-Out
,
Spa
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Ski-In / Ski-Out
,
Spa
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
55
Price range
$147 - $480 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Alpen Hotel Zermatt
,
Best Western Zermatt
,
Zermatt Best Western
Location
Switzerland > Swiss Alps > Canton of Valais > Zermatt
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Ski-In / Ski-Out
,
Spa
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
55
Price range
$147 - $480 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Alpen Hotel Zermatt
,
Best Western Zermatt
,
Zermatt Best Western
Location
Switzerland > Swiss Alps > Canton of Valais > Zermatt
Photos
Traveler (322)
Room & Suite (325)
Dining (57)
Pool & Beach (24)
Amenities (27)
Family and Play Areas (3)
Business Center & Event Rooms (1)
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Questions & Answers
Ask a question
LeeJoMaldives
April 15, 2018|
Answer
Response from Ali921 | Reviewed this property |
The hotels are about 10mins walk apart depending on street conditions along the town's main drag (the Bahnhofstrasse). Ski pass prices for Dec 2018 are not out yet but were €330 or €378 if you want to ski into Italy. Suggest... More
0
Votes
WestNYCtraveler
January 6, 2018|
AnswerShow all 4 answers
Response from WilliamS6917 | Reviewed this property |
They are on the other end of town farthest from the lifts, but it's a small town.
1
Vote
Cecilia S
July 13, 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear Cecilia Just tell our reception as early as possible (best would be during check-in) on which evenings you would like to eat in the town and we will find a solution for you and reward the evenings you eat not in our... More
1
Vote
Google Translation
Room Tips
"Worth paying for the view of the Matterhorn"
189kimberlyp
Oct 6, 2018
Read review
"higher floor"
yanutu
Oct 2, 2018
Read review
"Rooms facing the mountains"
950jakk
Sep 9, 2018
Read review
"Try to get a room with view of the Matterhorn from the balcony"
jonnyh414
Aug 27, 2018
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