We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Alpen Resort Hotel, by Best Western

Save
Traveler (309)
Room & Suite (309)
Dining (57)
Overview
  • Excellent56%
  • Very good33%
  • Average7%
  • Poor3%
  • Terrible1%
Travelers talk about
“train station”(78 reviews)
“salt water pool”(5 reviews)
“great view”(23 reviews)
AMENITIES
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
4 Star Hotel
All hotel details
Additional information
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (678)
Filter reviews
386 results
Traveler rating
199
135
30
15
7
Traveler type
Time of year
LanguageEnglish
More languages
199
135
30
15
7
Show reviews that mention
All reviewstrain stationsalt water poolgreat viewfamily roomsingle bedindoor poolmain buildingrestaurant staffexcellent hotelski buslarge balconystayed for one nightshort walkfree upgradeeach eveningbreakfast and dinnerbooked this hotel
FilterEnglish
Updating list...
1 - 5 of 386 reviews
Reviewed 2 weeks ago

The hotel is well located, close to the train station and main shopping area, restaurants etc. Hotel also provides transportation to and from the train station which is very convenient. Last time I visited Zermatt was 35 years ago (when I lived in Europe), which...More

Thank steveph2017
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 1 week ago

Dear Steve Thank you for staying with us in Zermatt. Our hotel is indeed located within walking distance of centre/train station (400 Meters) in a calm neighbourhood and we will of course pick you up and drop you off for free on your arrival/departure. Just...More

Hotel's Favorite
Reviewed 2 weeks ago

The hotel is a very short walk from the station. Turn left by the ticket hall on platform 5 and you don't even have to go to the main exit, take a quick shortcut! Our bedroom was amazing in block C on the second floor....More

Thank MrsG G
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 2 weeks ago

Dear Guest Thank you for staying with us and for taking the time to give us such a great and extensive review. I’m so happy to hear that you had a wonderful vacation. It is always great and motivating to get so positive feedback like...More

Reviewed 2 weeks ago via mobile

We booked through Tui. We arrived late for a 10 night stay and has a very friendly welcome and food. We had a good view of the Matterhorn from our room and lovely weather. we stayed half board and there were different options every night...More

Thank Alls0ps
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 1 week ago

Dear Alls0ps Thank you for your review and for staying with us in Zermatt. I’m glad we could give you a warm welcome on your arrival. Furthermore we will pick you up at the train station free of charge until 9 pm. I’m happy to...More

Reviewed 2 weeks ago

I've been going to Zermatt every two years. The fact that there are no cars allowed is a big draw to this alpine resort. This property is a moderate walk down from the station, but just call and they'll pick you up. Frankly all the...More

Thank Swissdiner
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 2 weeks ago

Dear Guest Thank you for choosing us in the sea of Hotels in Zermatt as you have put it so well. I’m glad you liked your stay with us. Every summer we enjoy setting up the flower pots on the balcony to end the long...More

Reviewed 4 weeks ago

- room was great with good space, and a patio which can sit around to watch the mountain. surprised that i get a bathtub. - good spread of breakfast with a super coffee machine for various coffee type - reception was not too friendly more...More

1  Thank A L
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 2 weeks ago

Dear A L Thank you for your staying with us and for taking the time to write us a review. I’m very glad to hear that you enjoyed your stay here in Zermatt. However I can assure you that we offer a great price/value ratio...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Laundry Service
Concierge
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Minibar
Things to do
Pool
Restaurant
Tennis Court
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$163 - $367 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Zermatt
#37 Luxury Hotel in Zermatt
#37 Ski-In / Ski-Out Hotel in Zermatt
#41 Spa Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$163 - $367 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Zermatt
#37 Luxury Hotel in Zermatt
#37 Ski-In / Ski-Out Hotel in Zermatt
#41 Spa Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (309)
Room & Suite (309)
Dining (57)
Pool & Beach (24)
Amenities (27)
Family and Play Areas (3)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
LeeJoMaldives
April 15, 2018|
Answer
Response from Ali921 | Reviewed this property |
The hotels are about 10mins walk apart depending on street conditions along the town's main drag (the Bahnhofstrasse). Ski pass prices for Dec 2018 are not out yet but were €330 or €378 if you want to ski into Italy. Suggest... More
0
Votes
WestNYCtraveler
January 6, 2018|
AnswerShow all 4 answers
Response from William S | Reviewed this property |
They are on the other end of town farthest from the lifts, but it's a small town.
2
Votes
Cecilia S
July 13, 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear Cecilia Just tell our reception as early as possible (best would be during check-in) on which evenings you would like to eat in the town and we will find a solution for you and reward the evenings you eat not in our... More
1
Vote
Google Translation
Room Tips
"I believe that most rooms have a view of the Matterhorn, although the higher the floor the better the view"
Read review
"request Matterhorn view with balcony"
Read review
"one over looking the Matterhorn"
Read review
"Rooms in building D, 801-804 are excellent, but are next to a construction area."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing