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Alpen Resort Hotel

Traveler (347)
360
Panoramas (39)
Room & Suite (342)
Certificate of Excellence

About

#57 of 109 hotels in Zermatt
Location
Cleanliness
Service
Value
Certificate of Excellence
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a 350 meters from the ski-lifts. We also have a outdoor tennis courts, a indoor swimming pools (30°C heated) and second smaller 35°C heated healthy salt water pool. The spa with a sauna, steambath and whirlpool is included too. We offer a complementary pickup service from the train station in Zermatt (7am - 9 pm). All guest rooms and public areas have free high speed WiFi internet.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Room service
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Babysitting
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Shuttle Bus Service
Tennis Court
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Room features
Minibar
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Classic

Location

Full view
92Great for walkers
Grade: 92 out of 100
36Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
751Reviews
13Q+A
100Room tips
Traveler rating
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Popular mentions
Stayed 25th July - 9th July 2019. Room 46. Lovely hotel, our large attic room was 4th floor with fabulous views over the village to the Matterhorn, Hotel immaculately clean and with superb facilities, large pool, jacuzzi, salt jacuzzi at 35C, sauna and steam room. Food excellent plentiful and high quality and staff very friendly and helpful. Unfortunately the holiday overall was spoilt by noise firstly from a large building site were another annex is being built in the hotel grounds which started at 7-30am on weekdays finishing around 5-30pm. The noise consisted of shouting, banging drilling sawing stone cutting and amazing vibrations coming from a concrete settling system. This was so bad that we could not use the gardens or our balcony during these times and had to keep the doors shut during this time, which was a sad loss because the weather was so lovely we wanted to sit and relax on our balcony and enjoy the view. The second source of noise was other guests, this hotel caters for large number of Japanese tourists who stay one or two nights, arrive during the evening have a meal and retire. They seem to get up about 5-30am and run around banging on each others doors, shout across the balconies and go down for breakfast about 6-30am slamming their doors thoughtlessly. Some of them even cook food on the balconies. Obviously sleep was very badly affected and took the edge of our holiday. The building work started in January and goes on until December 2019 and I would advise you to avoid this hotel for this period of time, and if worried about noise and getting good sleep I would find another hotel. Be aware Wine Beer and even water are extremely expensive in this hotel. Do not want to serve free tap water with meals. We got cold free beautiful soft water from the Water fountains situated around the town in bottles and kept it in the fridge and bought beer and wine at the local Denner or Coop store for a fraction of the price.
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Stayed here one night after the glacier express day tour. Had a bit of a quarrel with the receptionist who wanted us to write down our creditcard detalis on the checkin paper, which I never do. Had a top floor room with marvelous view of the Matterhorn. Spacious room, very good beds, large balcony with view of Matterhorn. Very quiet.
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Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel
Responded 1 week ago
Dear jjnuis Thank you for staying with us in. I’m very glad to hear that you had a pleasant stay and enjoyed the great view of the Matterhorn. I would like to thank you for your great review. We are looking forward to your next visit. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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We stayed a week at the Alpen Resort Hotel and were really impressed by all aspects of the hotel. All the staff from the reception team, the cleaners and the restaurant waiters and waitresses (especially Laura) were of a very high standard. We particularly liked all the spa facilities including the large swimming pool and the salt bath. We were lucky to get the top floor room - 406 - which had fantastic view over the town and the breathtaking sight of the Matterhorn.
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Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel
Responded 3 weeks ago
Dear David H. Thank you for your stay at the Alpen Resort Hotel. I’m glad to hear that you’ve spent nice holidays with us. I will also gladly pass on your compliments to my co-workers including Laura. Thank you so much for taking the time to give us a review. We are very much looking forward to welcoming you again soon. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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Everything is fabulous about this place. Close to Zermatt Bahnhof (Railway Station), Spectacular view of Matterhorn from balcony & Very helpful n courteous front desk staff. Denner n Coop are also nearby. Highly recommend this place. Will love to visit again.
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Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel
Responded 3 weeks ago
Dear Yogendra V Thank you for staying with us and for taking the time to give us such a great review. I’m so happy to hear that you had a wonderful stay here in Zermatt and that you would stay with us again. We value your loyalty very much! We hope to welcome you again soon. Best regards from snowy Zermatt Reto Aufdenblatten, Guest relations
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our room here was part of a Glacier Express package we bought. Hotel upgraded our room from budget to view since the place was not full... that was a nice surprise. Huge room. It was a bt rainy that evening, but we still enjoyed sitting out on the balcony and enjoying the views and fresh air. Bed was a bit too soft for us ... but to each their own. Lots of hot water in the bath. Lots of options at the breakfast ... older breakfast room with the food in one set-off room. We'd go back again
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Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel
Responded 3 weeks ago
Dear HollyBerryElf Thank you for staying with us and for taking the time to give us a review. I’m pleased to hear that you enjoyed your free upgrade and intend to come back. We value your loyalty very much! We are looking forward to your next visit. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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PRICE RANGE
$164 - $332 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western alpen hotel zermatt, best western zermatt, zermatt best western
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
49
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