We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Bodmenstrasse 21, Zermatt 3920 Switzerland
Lowest prices for your stay
Booking.com
Expedia.com
Agoda.com
Only 1 left at
$189
View deal
Hotels.com
Orbitz.com
travelup.com$275
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (482)
Room & Suite (211)
Dining (48)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 02/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 108 hotels in Zermatt
Location
4.8
Cleanliness
4.7
Service
4.5
Value
4.4
Travelers' Choice
The Best Western Hotel Butterfly has a quiet location in the center of car-free Zermatt, a 2-minute walk from the Gornergratbahn train station and the ski bus stop.All rooms at the Butterfly hotel have satellite TV including CNN, coffee and tea-making facilities and are provide with free Wi-Fi.In the evening, you can enjoy a delicious 5-course dinner in the restaurant.The spa area features a Finnish sauna, an infrared cabin, a steam bath and a tanning bed. During the summer, the spa area is available upon request. Massages are also available upon request.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Bicycle rental
Hiking
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Complimentary tea
Kids' meals
Special diet menus
Vending machine
Ski rentals
Skiing
Bicycle tours
Billiards
Free shuttle or taxi services
Spa
Foot massage
Full body massage
Hammam
Head massage
Massage
Neck massage
Steam room
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Outdoor fireplace
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Electric kettle
Cable / satellite TV
Sofa bed
Bath / shower
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, French, German, Italian
918Reviews26Q+A100Room tips
Traveler rating
  • 562
  • 296
  • 37
  • 12
  • 11
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
jc-city-by-the-bay wrote a review Jul 2022
United States20 contributions8 helpful votes
The hotel is just few minutes walk from the train station without the bustling traffic from the main street. Typical chalet style room and breakfast selections for Swiss mountain towns hotels. We arrived at the hotel around 2pm and our room was not ready at that moment. The first receptionist just said that we can put our luggages in the storage room and come back around 3pm. We went to Coop and came back to the hotel around 2:45pm. It was Krista this time that we talked to and she informed us that our room is still not ready yet. She called the housekeeping (I guess) then took us to the dinning room (which was closed at that time) and told us that we can help ourselves with coffee and tea while we were waiting for the room. Moments later she came back with our room key tag while we were still drinking our tea and espresso. Obviously, there was a difference between Krista and the first receptionist in term of customer service!
Read more
Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
c0l88 wrote a review Jul 2022
Heswall, United Kingdom160 contributions114 helpful votes
This hotel looks like a typical Swiss hotel. It's located very centrally near the station but slightly set back from the main road. I liked it more than my wife. A bit too much pinewood in the bedrooms. We had a room on the fourth floor in the eaves and it was very hot and there's no air conditioning. Service in reception on arrival wasn't great but it got better. We had an excellent evening meal in the restaurant.
Read more
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Socalbeachgal wrote a review Jul 2022
Los Angeles52 contributions26 helpful votes
We stayed 2 nights in late May 2022. It's close to a 10min nice walk through main street. It's a block behind the main street so it's quiet but easy to walk to all shops and restaurants. The room is clean and has a comfortable bed. Our room was at top floor and the elevator went up to 5th floor only. We had to carry the luggage one floor through the stairs. It was worth it because the room has the balcony with the peek-a-boo view of Matterhorn. I recommend to ask for the top floor balcony room with overlooking the valley and mountains. The view is outstanding.
Read more
Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Top floor balcony room with the mountain view
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
nykwilkyins wrote a review Jul 2022
Towcester, United Kingdom194 contributions151 helpful votes
Zermatt was our first stop on a rail trip round Switzerland and the Butterfly was picked by our Agent Swiss Travel( recommended highly). A good pick, we were collected from the station, had a complimentary and comprehensive tea each day and a Matterhorn view room, very adequate. With a good breakfast, it was a pretty faultless stay, plus a charming receptionist and the hotel taxi back to the station, alles war sehr schon
Read more
Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Kate W wrote a review Jul 2022
Falkirk, United Kingdom12 contributions2 helpful votes
We arrived early on train from Montreux via Visp at 11:15 and found our room was ready for us. It was a smallish double room, large patio doors led to a balcony with seats and mountain views, with the Rifflehaus 1853 perched above the town. The bed was comfortable with two single quilts. We grabbed a picnic lunch and caught the Gornergrat cog railway at noon. Back in time for the self service afternoon tea with its lovely cake selection from 4pm. This is indeed a great choice, clean, welcoming, good location, wide selection at breakfast. If you plan to go out early to photograph the Matterhorn, pay attention to the instructions on how to use the night entrance, this is also how to exit at dawn! I had no expectations of Zermatt apart from the Matterhorn. I found a charming, friendly place, easy to wander around with welcoming eateries and an informative museum. I also enjoyed gazing at tiny alpine flowers at Rotenboden, an impromptu outdoor performance by a local brass band and large flock of very cute, bell tinkling, black faced sheep munching through a field just beyond our balcony... So many precious memories from just 23 hours in Zermatt.
Read more
Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Carolyn_and_John_B wrote a review Jun 2022
North Carolina428 contributions254 helpful votes
It is a given that Zermatt has expensive hotels, but the Butterfly is a real find. It is less than a five-minute walk from the train station and the Gornergrat railway. There is a nearby Coop food store for inexpensive eats (we got half a good roast chicken and a fresh pasta salad with delicious tomatoes) and wine. The hotel has been nicely modernized. There are two USB ports on each side of the bed AND two more by the desk. The bathroom is ultramodern. We had small, but nice balcony with a mountain view. There is plenty of storage and two pillows each. Even the toilet paper is nice! We enjoyed a really good breakfast with homemade cake, good sausages, fluffy croissants, jams, meats, boiled eggs, scrambled eggs, and baked beans. Alas, there was no bacon. If in need, there is one washing machine and drier (for a price!) that require a little effort to use and appropriate timing if there are other potential users.
Read more
Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
mazzyking wrote a review Jun 2022
York, United Kingdom71 contributions33 helpful votes
We stayed for three nights at this small friendly hotel. Our room was spacious, spotlessly clean and very tastefully furnished with an extremely comfortable bed. Our en-suite bathroom with walk-in shower was a good size too. The bar and restaurant area was light and airy and spacious and we enjoyed partaking of free coffee and cake every afternoon. We were on half board and the hot and cold buffet breakfast was very comprehensive. Our four course dinners were delicious with a choice of three main courses. We found all the staff at the hotel were friendly and extremely helpful and all spoke fluent English which to us Brits abroad is a big bonus! Our stay at the Butterfly was perfect and we would highly recommend this hotel.
Read more
Date of stay: June 2022
Rooms
Location
Service
Room Tip: Room 405, on the fourth floor with balcony, and a mountain view with just a glimpse of the tip of...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
EBPandDSP wrote a review Jun 2022
Greenville, SC273 contributions160 helpful votes
This hotel has a fantastic location - close to everything but on a side street so it isn't so noisy as ones on the main drag. All rooms have a patio or large balcony. Rooms are huge for European hotels. Really didn't interact with the staff, but they seemed nice. Breakfast could be improved, though: there's a real bottleneck at the coffee machines, which are too slow and the food is laid out in a U-shape so getting to it leads to crowded conditions. Also, why two plates? Everybody I saw ended up putting their food plate on top of or to the side of an emply plate. Confusing. But don't let these minor kinks bother you Overall, HB is excellent!
Read more
Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
MatchaMonkey wrote a review Jun 2022
Montreal, Canada37 contributions5 helpful votes
We had such a lovely stay at this property! Pros: - location is perfect. So close to the main train station and the Gornergrat railway - complementary tea time from 4:00-5:30pm - generous breakfast offering hot items (scrambled eggs, sausages, crepes) and cold items - our room and balcony!!! We booked an economy room and stayed in room 602. Perhaps it is called economy due to its small size, but it was perfect for us. We had a large balcony where we could see part of the Matterhorn as well as the sheep on the adjacent hill. The bed was extremely comfortable with good quality bed sheets and pillows. The whole room was nicely renovated and the water pressure in the shower was strong. Cons: - not the hotel’s fault, but the breakfast area can sometimes be very busy if there’s a tour group
Read more
Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Room 602 has a great view but elevator stops on the 5th floor!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Jedda1 wrote a review Apr 2022
Plano, Texas516 contributions183 helpful votes
Really nice property tucked back off main street and 2 minute walk from train station and Gornergrot train. Breakfast was plentiful as well as a nice tea time set up. Nice touch is the self laundry on site for 9francs.
Read more
Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
$177 - $248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western butterfly, best western zermatt, zermatt best western
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
61
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Butterfly
Which popular attractions are close to Hotel Butterfly?
Nearby attractions include Alpine Ski School (0.3 miles), Summit Ski & Snowboard School (0.10 miles), and Zermatt Ski School European Snowsport (ES) (0.10 miles).
What are some of the property amenities at Hotel Butterfly?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Butterfly?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Butterfly?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Butterfly?
Conveniently located restaurants include Petit Royal Café, Golden India, and L'Atelier Grandsire.
Are there opportunities to exercise at Hotel Butterfly?
Yes, guests have access to a sauna during their stay.
Is Hotel Butterfly located near the city center?
Yes, it is 0.1 miles away from the center of Zermatt.
Are any cleaning services offered at Hotel Butterfly?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Butterfly?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Butterfly?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to Hotel Butterfly?
Many travelers enjoy visiting Kapelle Blatten "Maria Rosenkranzkönigin" (1.2 miles), Beresina-Haus (0.3 miles), and Mountain guides’ memorial (0.3 miles).