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BEST WESTERN Hotel Butterfly

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#20 of 110 Hotels in Zermatt
Certificate of Excellence
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BEST WESTERN Hotel Butterfly
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526 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Adelaide, Australia
Level Contributor
148 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a treat! An easy three minute walk from the station, the hotel greets visitors with basket after basket of flowers trailing over balconies. Stunning. Stunning. Stunning. The staff were exceptional. The rooms are especially generous in size with modern quality fittings in the bathroom and wooden fixtures in the entrance and room in true Swiss style. The private balcony... More 

Helpful?
Thank JDLOA
New Delhi, India
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have visited the Zermatt in May 2016. i stayed in this hotel only for one night, but my experience was excellent about this hotel. Rooms are very big and having big balcony. My room is also having mountain view which was excellent. I used Sauna bath of the hotel which is open for all guests in evening. breakfast was... More 

Helpful?
1 Thank VIKASJAIN5975
Great Notley, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a lovely weekend in Zermatt for a wedding! This hotel was only a 3 minute stroll from the train station. It was very welcoming, and the reception staff were very pleasant and helpful. It has a cozy bar area, good dining area with a cold or hot options for breakfast. Our room was on the... More 

Helpful?
Thank Marilyn H
Dubai, United Arab Emirates
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Zermatt is a small village and this hotel can be termed as a good one in that location. The food was good. We faced major issues with the room A/Cs. The rooms gets a lot stuffy and then you end up opening the balcony door to let some air in(mind you, its freezing cold). Another strange thing i found is... More 

Helpful?
1 Thank Jonsy77
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review

Hello Jonsy77, Thank you for your review. We regret, that we could not reach your expectations, but we are constantly work in it to improve our services. It is correct that we have no A/Cs. And as you said, we don't have to cool our rooms down because the air outside is fresh and cold nearly all the time. The... More 

Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located barely at a distance of about 3-4 minutes from Zermatt train station, the hotel provided every facility required and was a dreamplace to stay.. Special mention of the staff - Nicholas (Receptionist) who was exceptional and very friendly and helped us a lot with reference to giving the room with the best view..!!!! A big thank you for that...... More 

Helpful?
Thank Manan U
Crowthorne
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family have stayed at the Hotel Butterfly for many years. The staff have always been courteous and helpful. The restaurant serves great food and the staff are always greet you with a warm smile whether you arrive for breakfast or in the evening for dinner. Simply a great place to stay.

Helpful?
Thank ElaineMaryAinslie
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is a gem and a bargain. Excellent location just a few mtrs from railway station and the Gornergrat bahn, but in a quiet side street. We had our own balcony and a very spacious room, nicely furnitured. Kind and nice service minded staff. The breakfast in a cosy restaurant with lots to choose between. This is a 3... More 

Helpful?
Thank Ole R
Kingsbridge, United Kingdom
Level Contributor
156 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is located just off the main street and very close to both rail stations. Spent 4 wonderful nights in this hotel in June 16. We were meet at the station and transported in this car free town the short distance in an electric vehicle. On booking in we were offered a suite of rooms for the same price.... More 

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Thank Hugh C
Perth, Australia
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our two night stay at the Hotel Butterfly, in a large room that had a good sized bathroom. The room had a large balcony with a spectacular view of mountain scenery. The lift in the hotel was surprisingly fast and efficient, a rare treat. The hotel staff were very helpful, and the breakfast and dinner menu had many... More 

Helpful?
Thank aussie4854
Manhattan, Kansas
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 21, 2016 via mobile

We loved our stay. It is a charming hotel. Not fancy, but clean and comfortable. Great breakfast buffet! Wifi was fast. Close to train station. I would be careful about using their laundry machine. It is in German, and no additional languages were given. No complaints about the stay, otherwise! I would stay here again in Zermatt!

Helpful?
1 Thank lindsberg
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Best Western Hotel Butterfly has a quiet location in the center of car-free Zermatt, a 2-minute walk from the Gornergratbahn train station and the ski bus stop.All rooms at the Butterfly hotel have satellite TV including CNN, coffee and tea-making facilities and are provide with free Wi-Fi.In the evening, you can enjoy a delicious 5-course dinner in the restaurant.The spa area features a Finnish sauna, an infrared cabin, a steam bath and a tanning bed. During the summer, the spa area is available upon request. Massages are also available upon request. ... more   less 

Additional Information about BEST WESTERN Hotel Butterfly

Address: Bodmenstrasse 21, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $162 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Hotel Butterfly 3*
Number of rooms: 61
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Also Known As:
Best Western Butterfly
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#10 Best Value Hotel in Zermatt
#31 Family Hotel in Zermatt
#35 Romantic Hotel in Zermatt
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