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About
#26 of 108 hotels in Zermatt
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
LIKE HOME: CERVO When you enter the CERVO, there’s not a revolving door in sight. No, to enter the CERVO you take the small almost private entrance – appropriate to a homely chic chalet, which has been family-owned for generations. Once inside there’s a simple table. A telephone. And a warm welcoming smile. In fact you feel much more than welcome. You feel at home.
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Property amenities
Free High Speed Internet (WiFi)
Hot tub
Fitness / spa locker rooms
Free breakfast
Hiking
Ski school
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Wifi
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Skiing
Shuttle bus service
Meeting rooms
Spa
Hammam
Massage
Steam room
Rooftop terrace
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Fireplace
Minibar
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Seating area
Telephone
Laptop safe
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
English, French, Spanish, German and 1 more
Location
Full view
96Great for walkers
Grade: 96 out of 100
50Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
Riedweg 156, Zermatt 3920 Switzerland
Name/address in local language
Getting there
Rental CarsSee all Zermatt rental cars
956Reviews6Q+A91Room tips
Reviews
Traveler rating
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- 2
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Popular mentions
We stayed in a Junior Suite that was quite spacious, with a separate bed and living room. The food is great, at the Bazzar as well as at Madre Nostra (good wine prices). The SPA is nice and offers everything you need with a sauna, a hot pool, steam room and many more things. Overall a great experiance and perfect covid care...
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Date of stay: January 2021Trip type: Traveled with friends
Helpful
The hotel complex is in a beautiful location (perfect for skiing), the rooms are pretty and stylish and the food and drinks are superb. However this hotel feels more like a glamorous youth hostel than a 5 star boutique hotel. It values style and a cool vibe above everything else, especially at the expense of service which doesn‘t live up to a 5 star standard. After confirming our arrival time for pick up and a reservation for one of the restaurants via whatsapp (4 hours prior to arrival), we were left waiting at the train station. After calling, they sent a taxi to pick us up. At check-in we said that we had sent them a message with the reservation details for the restaurant but they just told us that it‘s already full and we should reseve somewhere else. No apology for leaving us waiting at the train station and completely ignoring the message we sent. When we mentioned this issue during check-out they suggested that we maybe had used a wrong phone number, even though we replied directly to their message on whatsapp, again, no apology. The second issue was that during our 3 night stay our room wasn’t cleaned even once, no emptying of the trash bins, no changing towels, nothing. On the first day the cleaning staff knocked when we were getting ready in the morning and they told us they would come back later but never did. The second day they never even knocked in the morning and afterwards we were away for 10h, but no one cleaned the room. This is just unacceptable for a 5 star hotel, or any hotel for that matter. Something I found very weird and uncomfortable are missing shelves in the showers. There are two big glass bottles with shampoo and conditioner just standing on the shower floor, which is also a bit of a safety hazard. Also be aware that children are allowed at the spa. We wanted to have a nice relaxing time but instead we got a public swimming pool vibe with splashing and running children. All in all, the Cervo is perfectly located and boasts stylish interiors, but it clearly lacks the quality and attention to detail expected of a hotel in this price range.…
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from CERVO Mountain Resort, Sonstige at CERVO Zermatt
Responded 6 days ago
Dear Travelr54686962 Thank you for your constructive and important feedback. Unfortunately, after a construction and launch of a new concept not everything works as it should. We are very sorry about that. Please contact me under lukas(at)cervo.ch Regards Lukas Meier Hotel & Operations Manager
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It didn’t start very well with an absent pickup that I booked. Waited a few min then called the hotel who told me to take one of a partnered taxi. Not a 5 star welcome. Before coming, I made sure I could be able to eat in the restaurants of the hotel since everything else is closed due covid but they told me it was fully booked when I called in the afternoon. I told them it was non sense because they were supposed to be prepared for this and have the responsibility to have a free table for their clients. After some discussion and negotiation, they gave me a table at 6pm in their vegetarian restaurant and had 1 hour to eat... The rooms are minimalist design, beds average, weird design and not full latex. They are also doing work in the morning which is very annoying. A good point is that the hotel staff are very friendly and I think the problems comes more from the management. Price was decent( about 600 chf a day) but mid December is off season. I wouldn’t come back here as there are much better choices in the Alps.…
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Date of stay: December 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from CERVO Mountain Boutique Resort, Sonstige at CERVO Zermatt
Responded 4 weeks ago
Dear glttt Thank you for your review. Unfortunately, there happened things wich are not our standard and of course not a 5* standard. Please contact me under lukas(at)cervo.swiss. Regards Lukas Meier Hotel & Operations Manager
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Every element of the Cervo experience was outstanding. The setting and location on the mountain is perfect. The staff was outstanding whether front desk, restaurants, housekeeping, transportation etc. The staff was low key but allows there and responsive when you needed the. Both restaurants were outstanding. Breakfast was something to look forward to. It is fare to say the Apre Ski experience is unmatched. You won't be disappointed and most likely delighted with a stay at Cervo. We'll be back, can't wait
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from CERVO Mountain Boutique Resort, Sonstige at CERVO Zermatt
Responded Mar 26, 2020
Dear MA92756 Thank you very much for your rating. It was a pleasure hosting you here at the CERVO! We will forward all of your compliments to our staff. Take care and hope to see you soon. Regards Lukas Meier Hotel & Operations Manager
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Second visit to this stylish fondue restaurant in 12 months. Buzzy location at the bottom of the run but equally worth getting up to from the middle of town in the evening. Lots of variations on the classic cheese fondue. 60/40 my favourite but the zermatt special really good too. Delicious salads for the cheese phobes.
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Date of stay: March 2020Trip type: Traveled with family
Helpful
Response from CERVO Mountain Boutique Resort, Sonstige at CERVO Zermatt
Responded Mar 17, 2020
Dear sriv60 Thank you very much for your rating! Take care and hope to see you soon. Reagards Lukas Meier Hotel & Operations Manager
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PRICE RANGE
$191 - $1,051 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cervo zermatt hotel zermatt
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
35
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Claim Your Listing Frequently Asked Questions about CERVO Zermatt
Which popular attractions are close to CERVO Zermatt?
Nearby attractions include Hinterdorfstrasse (0.3 miles), 5-Seenweg (0.3 miles), and FLEXRENT Snow Sports Rental (0.1 miles).
What are some of the property amenities at CERVO Zermatt?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at CERVO Zermatt?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at CERVO Zermatt?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to CERVO Zermatt?
Conveniently located restaurants include L'Atelier Grandsire, Restaurant Spycher, and Walliserstube Zermatt.
Are there opportunities to exercise at CERVO Zermatt?
Yes, guests have access to a sauna and locker rooms available in the fitness center during their stay.
Is CERVO Zermatt located near the city center?
Yes, it is 0.3 miles away from the center of Zermatt.
Are any cleaning services offered at CERVO Zermatt?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at CERVO Zermatt?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at CERVO Zermatt?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to CERVO Zermatt?
Many travelers enjoy visiting Beresina-Haus (0.7 miles), Kapelle Blatten "Maria Rosenkranzkönigin" (1.3 miles), and Bergführerdenkmal (0.4 miles).