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Hotel Phoenix

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#28 of 110 Hotels in Zermatt
Certificate of Excellence
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Hotel Phoenix
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284 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Bulle, Switzerland
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Zermatt is a beautiful mountain town. No cars, no trucks, no big buildings for a total change of scenery. Not the average ski resort with a beautiful view on the Matterhorn (when not too cloudy). So of course the Hotel Phoenix is not a big complex but a very charming hotel. Located at walking distance from the center (10 min)... More 

Thank MetalVinnie
Maryland, USA
2 reviews
Reviewed October 29, 2016

A short (10-minutes), easy walk from the train station - not bad at all. We had a room facing the back (from the entrance) with a nice view of the mountains. Breakfast in the morning was decent and the staff were friendly.

Thank SSMaryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 13, 2016

It is a good hotel and it is little walking from train station so if you having children or heavy luggage then take the electrical taxi as the road to hotel is little high climb (not difficult). The hotel is very quiet and the staff is very friendly and supportive. The breakfast is good and typical swiss breakfast. The hotel... More 

Thank Mainak
martinez, california
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 7, 2016

We recently returned from a 4 night stay at the Hotel Phoenix and were delighted to book room 506. Our wish for staying in Zermatt was to have a balcony and our room was equipped with two balconies and a lovely view of the Matterhorn. Cocktail hour on the balcony with the mountains in the background can't be beat. The... More 

Thank lisa94553
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2016 via mobile

Wonderful accommodations! Room was very comfortable and within walking distance of everything including train station. The breakfast was so delicious with vast array of cheeses, fish, fruits and pastries. Will definitely stay again.

Thank Margaret S
Mumbai (Bombay), India
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2016 via mobile

The Hotel is slightly away from the station but a short walk away. The rooms are cozy and the staff at the reception is very courteous. It was raining that morning so we couldn't go up to see the matterhorn but the staff showed us plenty of things to do in the village and they also provided us extra blankets.... More 

Thank rembrant3
Davis, California
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 21, 2016

A year ago we visited Zermatt and stayed in the Hotel Phoenix, so without hesitation, we reserved a room again for five nights in September. Beautiful room with view from balcony of the Matterhorn, excellent and very cordial service, and wonderful, generous breakfast buffet. The rooms are lovely, contemporary in style, immaculate. We highly recommend the hotel as well as... More 

Thank Martha R
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 19, 2016 via mobile

We came in on the Glacier Express under cloudy skies and light rain, and smiled at the very nice receptionist's hopeful wish that our Matterhorn-view room would have a view. We were there only two nights, and since the Matterhorn is something like Mt. Rainier (80% of visitors go away without seeing the mountain), we wondered. Still, we went to... More 

Thank Clay E
Level Contributor
162 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 17, 2016 via mobile

We spent 2 nights after arriving with glacier express at the evening. It was a short and pleasant walk from train station, easy to find, but there is a short uphill section so if you pulling heavy luggage you may ask hotel to come get you with their electric car or take a taxi. Hotel is not on Main Street... More 

Thank Bozenaclay
Port Macquarie, Australia
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 12, 2016 via mobile

Stayed here for 3 nights in room 103. This level is downstairs from the lobby and has a terrace rather than balcony. But we were on a budget so you can't expect the same view of the magnificent Matterhorn. That being said, we just walked outside a bit, looked left and had great views anyway. As per most places we've... More 

Thank madashell47
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188 photos of this hotel

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Room/Suite (23)
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Bathroom (4)
Dining (8)
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Management photos: Courtesy of the property manager

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Room/Suite (17)
Hotel & Grounds (35)
Dining (6)
Bathroom (2)
Other (3)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast

Additional Information about Hotel Phoenix

Address: Untere Wiestistrasse 11, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $161 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#16 Ski-In / Ski-Out Hotel in Zermatt
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Phoenix staff and other travelers.
1 question
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Questions? Get answers from Hotel Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We requested a room with a balcony and view of the Matterhorn.”
 of 5 bubbles 600marthar, Sep 21, 2016 | Read review
“Matterhorn views from rooms at the back of the hotel.”
 of 5 bubbles Fio568, Sep 12, 2016 | Read review
“Request for the top floor to have the best view of the Matterhorn.”
 of 5 bubbles mmukeshbhat, Aug 11, 2016 | Read review
“Get the room with the view of the Matterhorn, it's worth it!!”
 of 5 bubbles 624ToddM, Jul 30, 2016 | Read review
“from the corner rooms you have a view on the Matterhorn”
 of 5 bubbles susannem47, Dec 12, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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