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Hotel Phoenix

#26 of 110 Hotels in Zermatt
Certificate of Excellence
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264 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Tampa, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 2 nights in July. Our room was very comfortable and we could see the very top of the Matterhorn from our balcony (which looks so bright and beautiful at sunrise!). The staff was very friendly and helpful with recommendations. Breakfast was decent, standard for Europe. The location was also good - an easy walk to/from the... More 

Helpful?
Thank TrainTraveler05
San Diego
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 1 week ago

What do you want? Rooms with Matterhorn views? Check. (a few...) Best-in-class breakfast? Check. Something other than the cliche Zermatt faux-chalet Swiss-kitch decor? Check. Excellent, helpful staff? Check. In the heart of Zermatt? Weeeelll, not quite. It's certainly a quiet location, and it's not a slog up a hill like some other newish properties, but it is about a 5+... More 

Helpful?
2 Thank TwoAmps
London, United Kingdom
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel really hits the buttons - stylish, modern, cosy and warm, with lovely staff and decor. Room are of a high standard and ours opened onto a large terrace. Not too far from the town and easy for the station. The biggest plus is the breakfast - loads of fresh fruit, large chunks of Swiss cheese, warm, freshly baked... More 

Helpful?
1 Thank chris_globetrotter60
Coolum Beach, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We arrived in Zermatt before lunch and we were able to check in the hotel earlier than expected. The manager was very friendly and spoke English. The room was clean and the bed was very comfortable. The biggest surprise was when we went onto our balcony and had the best view of The Matterhorn. The breakfast was excellent and had... More 

Helpful?
1 Thank Greg & Mara C
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is about 5 to 10mins walk from train station. But you can pre book transport at 5 sf per pax. Comfortable room size, clean with good breakfast. Hotel staff is friendly and very helpful in many aspects such as assisting with travel info. Christine who mans the counter is a GEM! Gym goers will find the facilities awesome, the... More 

Helpful?
1 Thank Li Z
Jeddah, Saudi Arabia
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is one of the best hotels I've stayed in. It's one of the few hotels that makes you feel at home. The staff are beyond great and accommodating. It has a cozy lounge area. The rooms are comfy and clean. We've stayed here more than once and will stay in it again without a doubt.

Helpful?
Thank lu l
Carlsbad, California
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 22, 2016

Really enjoy my stay at this hotel. It is a little way from the center of town, but we had a wonderful view of the Matterhorn since we were a little elevated. The hotel staff were very friendly and attentive. They have a very warm and comfortable lounge area off the lobby where they have a bar where you can... More 

Helpful?
1 Thank Greg2951
London
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed June 18, 2016

Very nice decor, newly refurbished, and incredibly clean. Hairdryer in bathroom, wifi very good. Breakfast lovely with a lot of fruit, pastries, cheese incl cottage cheese, smoked salmon, pickles herring, cereals, etc. The eggs are atrocious though, runny and tasteless, but everything else makes up for it. Unfortunately the staff could be a bit more friendly. The tone that they... More 

Helpful?
Thank Zembak
Belfast, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 13, 2016

We toured though Switzerland and visited a small section of Germany and Austria staying in 5 different locations (Lindau, Seefeld, Lucerne, Zermatt, Lacarno and Lugano) We didn't feel that the Hotel Phoenix lived up to expectations or represented good value for money. One night here was more than 2nights accommodation in The Hotel Ardara in Lindau, or marginally less than... More 

Helpful?
Thank Quirkirky01
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 24, 2016

This was our 3rd stay at the Phoenix – I travelled with 2 friends on our annual boys’ ski weekend. The hotel is modern and clean and very aesthetically designed with wood / glass – it is situated in a quiet part of Zermatt (Sunnegga side), it only takes less than 10 minutes to walk to the Sunnegga funicular or... More 

Helpful?
Thank Frangos
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast

Additional Information about Hotel Phoenix

Address: Untere Wiestistrasse 11, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $157 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
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Hotel Style:
#14 Ski-In / Ski-Out Hotel in Zermatt
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