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Hotel Phoenix

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#27 of 110 Hotels in Zermatt
Certificate of Excellence
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279 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Mumbai (Bombay), India
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

The Hotel is slightly away from the station but a short walk away. The rooms are cozy and the staff at the reception is very courteous. It was raining that morning so we couldn't go up to see the matterhorn but the staff showed us plenty of things to do in the village and they also provided us extra blankets.... More 

Helpful?
Thank rembrant3
Davis, California
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A year ago we visited Zermatt and stayed in the Hotel Phoenix, so without hesitation, we reserved a room again for five nights in September. Beautiful room with view from balcony of the Matterhorn, excellent and very cordial service, and wonderful, generous breakfast buffet. The rooms are lovely, contemporary in style, immaculate. We highly recommend the hotel as well as... More 

Helpful?
Thank Martha R
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We came in on the Glacier Express under cloudy skies and light rain, and smiled at the very nice receptionist's hopeful wish that our Matterhorn-view room would have a view. We were there only two nights, and since the Matterhorn is something like Mt. Rainier (80% of visitors go away without seeing the mountain), we wondered. Still, we went to... More 

Helpful?
Thank Clay E
Wimberley
Level Contributor
160 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent 2 nights after arriving with glacier express at the evening. It was a short and pleasant walk from train station, easy to find, but there is a short uphill section so if you pulling heavy luggage you may ask hotel to come get you with their electric car or take a taxi. Hotel is not on Main Street... More 

Helpful?
Thank Bozenaclay
Port Macquarie, Australia
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 3 nights in room 103. This level is downstairs from the lobby and has a terrace rather than balcony. But we were on a budget so you can't expect the same view of the magnificent Matterhorn. That being said, we just walked outside a bit, looked left and had great views anyway. As per most places we've... More 

Helpful?
Thank madashell47
London
Level Contributor
10 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at Hotel Phoenix while in Zermatt for the Ultraks Moutain races. A little outside of the main drag (7 minute walk to the main street, if that) meant that we had all the access to the night life but with none of the noise when we wanted to turn in. The hotel were really accommodating - they gave... More 

Helpful?
Thank Fio568
bangalore
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 11, 2016

The room was really very nice with fantastic views to the Matterhorn. The beds/pillows are really good. The restaurant service provided during the breakfast was EXCELLENT.. a 5 STAR for the staff at the breakfast area. A very calm and relaxing prevailed in the hotel. The reception staff is extremely helpful and is manned from 8AM-10PM.

Helpful?
Thank mmukeshbhat
Gothenburg, Sweden
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 1, 2016

This establishment has a contemporary and clean atmosphere with modern interior and good beds. The location a few minutes walk from the centre makes it calm. From the patio you have a marvelous sight of Matterhorn. The breakfast offers everything you might wish for. We would definitely return when in Zermatt.

Helpful?
Thank torbjornj886
Novy Jicin
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 30, 2016

Truly a great place to stay in Zermatt. Reasonably priced and easy walking distance from the station and the town. Staff were very friendly and helpful with plenty of tips for hiking in the area. We had room with view of the Matterhorn, and well worth it to see the sunrise from your window!! Highly, highly recommend!! (photos attached were... More 

Helpful?
1 Thank Todd M
Tampa, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 22, 2016 via mobile

We stayed here for 2 nights in July. Our room was very comfortable and we could see the very top of the Matterhorn from our balcony (which looks so bright and beautiful at sunrise!). The staff was very friendly and helpful with recommendations. Breakfast was decent, standard for Europe. The location was also good - an easy walk to/from the... More 

Helpful?
Thank TrainTraveler05
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast

Additional Information about Hotel Phoenix

Address: Untere Wiestistrasse 11, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $156 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#15 Ski-In / Ski-Out Hotel in Zermatt
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