We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Phoenix

Show Prices
#26 of 110 Hotels in Zermatt
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Phoenix
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

271 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 194: English reviews
bangalore
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was really very nice with fantastic views to the Matterhorn. The beds/pillows are really good. The restaurant service provided during the breakfast was EXCELLENT.. a 5 STAR for the staff at the breakfast area. A very calm and relaxing prevailed in the hotel. The reception staff is extremely helpful and is manned from 8AM-10PM.

Helpful?
Thank mmukeshbhat
Gothenburg, Sweden
Level Contributor
17 reviews
12 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This establishment has a contemporary and clean atmosphere with modern interior and good beds. The location a few minutes walk from the centre makes it calm. From the patio you have a marvelous sight of Matterhorn. The breakfast offers everything you might wish for. We would definitely return when in Zermatt.

Helpful?
Thank torbjornj886
Novy Jicin
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Truly a great place to stay in Zermatt. Reasonably priced and easy walking distance from the station and the town. Staff were very friendly and helpful with plenty of tips for hiking in the area. We had room with view of the Matterhorn, and well worth it to see the sunrise from your window!! Highly, highly recommend!! (photos attached were... More 

Helpful?
1 Thank Todd M
Tampa, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 22, 2016 via mobile

We stayed here for 2 nights in July. Our room was very comfortable and we could see the very top of the Matterhorn from our balcony (which looks so bright and beautiful at sunrise!). The staff was very friendly and helpful with recommendations. Breakfast was decent, standard for Europe. The location was also good - an easy walk to/from the... More 

Helpful?
Thank TrainTraveler05
San Diego
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 19, 2016

What do you want? Rooms with Matterhorn views? Check. (a few...) Best-in-class breakfast? Check. Something other than the cliche Zermatt faux-chalet Swiss-kitch decor? Check. Excellent, helpful staff? Check. In the heart of Zermatt? Weeeelll, not quite. It's certainly a quiet location, and it's not a slog up a hill like some other newish properties, but it is about a 5+... More 

Helpful?
3 Thank TwoAmps
London, United Kingdom
Level Contributor
107 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 12, 2016 via mobile

This hotel really hits the buttons - stylish, modern, cosy and warm, with lovely staff and decor. Room are of a high standard and ours opened onto a large terrace. Not too far from the town and easy for the station. The biggest plus is the breakfast - loads of fresh fruit, large chunks of Swiss cheese, warm, freshly baked... More 

Helpful?
1 Thank chris_globetrotter60
Coolum Beach, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2016 via mobile

We arrived in Zermatt before lunch and we were able to check in the hotel earlier than expected. The manager was very friendly and spoke English. The room was clean and the bed was very comfortable. The biggest surprise was when we went onto our balcony and had the best view of The Matterhorn. The breakfast was excellent and had... More 

Helpful?
1 Thank Greg & Mara C
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2016 via mobile

Hotel is about 5 to 10mins walk from train station. But you can pre book transport at 5 sf per pax. Comfortable room size, clean with good breakfast. Hotel staff is friendly and very helpful in many aspects such as assisting with travel info. Christine who mans the counter is a GEM! Gym goers will find the facilities awesome, the... More 

Helpful?
1 Thank Li Z
Jeddah, Saudi Arabia
Level Contributor
2 reviews
5 of 5 stars Reviewed June 26, 2016 via mobile

This hotel is one of the best hotels I've stayed in. It's one of the few hotels that makes you feel at home. The staff are beyond great and accommodating. It has a cozy lounge area. The rooms are comfy and clean. We've stayed here more than once and will stay in it again without a doubt.

Helpful?
Thank lu l
Carlsbad, California
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 22, 2016

Really enjoy my stay at this hotel. It is a little way from the center of town, but we had a wonderful view of the Matterhorn since we were a little elevated. The hotel staff were very friendly and attentive. They have a very warm and comfortable lounge area off the lobby where they have a bar where you can... More 

Helpful?
1 Thank Greg2951
Questions? Get answers from hotel staff and past guests. Ask a question

188 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (125)
Viewed
View from Room (28)
Viewed
Hotel & Grounds (29)
Viewed
Room/Suite (23)
Viewed
Bathroom (4)
Viewed
Dining (8)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Room/Suite (17)
Viewed
Hotel & Grounds (35)
Viewed
Dining (6)
Viewed
Bathroom (2)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Zermatt hotels
0.5 mi away
Hotel Bristol
Hotel Bristol
#32 of 110 in Zermatt
4.5 of 5 stars 281 reviews
0.3 mi away
Hotel Parnass
Hotel Parnass
#23 of 110 in Zermatt
4.5 of 5 stars 328 reviews
0.4 mi away
BEST WESTERN Hotel Butterfly
Show Prices
Show Prices
Show Prices
0.6 mi away
Jaegerhof Hotel & Apartements
0.3 mi away
Bella Vista Hotel
Bella Vista Hotel
#17 of 110 in Zermatt
5.0 of 5 stars 319 reviews
0.5 mi away
Europe Hotel & Spa
Europe Hotel & Spa
#7 of 110 in Zermatt
5.0 of 5 stars 423 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast

Additional Information about Hotel Phoenix

Address: Untere Wiestistrasse 11, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $158 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Phoenix 3*
Number of rooms: 27
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Hotwire, Agoda, Travelocity and Odigeo so you can book your Hotel Phoenix reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#15 Ski-In / Ski-Out Hotel in Zermatt
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay