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Hotel Firefly

Traveler (265)
Room & Suite (239)
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Overview
Hotel website
E-mail hotel
Schluhmattstrasse 55, Zermatt 3920 Switzerland See on map
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
Suites
4.5 Star accommodation
Additional information
Hotel website
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Reviews (601)
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254 results
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All reviews breakfast is served apple tv living room larger suite perfect bar mountain bikes every morning full kitchen memory foam small kitchenette amazing spa well equipped gym hotel bar stunning hotel daily breakfast stainless steel hotel experiences
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1 - 5 of 254 reviews
Reviewed 1 week ago

A1 customer service, nothing too hard for the fabulous staff (especially Philippe), funky hotel, perfectly clean, amazing spa area with giant size gym considering size of hotel. We took a 3 bedroom suite for 7 of us, just fabulous all round.

Date of stay: December 2018
Thank Mark T
Response from kalberma, Inhaber at Hotel FireflyResponded 4 days ago

Hello Mark T, Many thanks for your kind review. We are glad to hear that you were happy with your stay and we hope to welcome you once again. Your family Kalbermatter and the Firefly staff

Reviewed 2 weeks ago

Our stay in the Hotel Firefly in Zermatt was beyond compare. The staff is so friendly and helpful - they even made restaurant reservations for us (the places we ate were amazing as well). The spa is lovely and relaxing as well. Our room was...More

Date of stay: November 2018
Thank Allison S
Response from FireflyZermatt, Inhaber at Hotel FireflyResponded 1 week ago

Dear Allison, Many thanks for the time you took to write such a kind review. We're very happy to hear that you had a wonderful time here with us and hope to welcome you once again. All the best, Your family Kalbermatter & Team

Reviewed 4 weeks ago

Once again, this hotel and its service exceeded all our expectations! We came here for their hotel Octoberfest in late September and once again for a hiking weekend in October. Zermatt is so stunning during these months of the year because of the changing foliage...More

Date of stay: October 2018
Thank TrueReviewsByMe
Response from kalberma, Reception Team at Hotel FireflyResponded 2 weeks ago

Dear TrueReviewsByMe How great to know that we have such a loyal following in you guys and that your visit to the Firefly is such a highlight in your year for such a long time already! Thank you so much for your amazing write-up. It...More

Reviewed November 11, 2018

Beginning of November, we have spent one week in Zermatt, together with our 2 children. Even if we are regulars in Zermatt, this was our first stay in Firefly hotel and we are very happy to say that everything was beyond our expectations. Our stay...More

Date of stay: November 2018
1  Thank BackPacker713972
Response from kalberma, Inhaber at Hotel FireflyResponded 3 weeks ago

Dear Romana P How great to learn that you enjoyed your time at the Firefly so much. It is always a big reward for us to get such lovely feedback from happy customers as well as critical comments in order to further improve the service...More

Reviewed October 20, 2018

Highly recommend this hotel and it is well worth the experience. We stayed in a 3 bedroom suite and the details and comfort are far beyond expectations. Make sure you make time for the spa and all of its features.

Date of stay: October 2018
Thank T M
Response from kalberma, Leiter Front Office at Hotel FireflyResponded October 27, 2018

Dear T M, Thank you very much for that good review. It was a pleasure to have you as our guest. We are looking forward to welcoming you soon again. here at the Firefly*****S All the best, Your family Kalbermatter and the Firelfy****S Team

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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Shuttle Bus Service
Room Service
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$297 - $1,725 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Zermatt
#1 Family Hotel in Zermatt
#2 Business Hotel in Zermatt
#2 Spa Hotel in Zermatt
#2 Ski-In / Ski-Out Hotel in Zermatt
#17 Romantic Hotel in Zermatt
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$297 - $1,725 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Zermatt
#1 Family Hotel in Zermatt
#2 Business Hotel in Zermatt
#2 Spa Hotel in Zermatt
#2 Ski-In / Ski-Out Hotel in Zermatt
#17 Romantic Hotel in Zermatt
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveler (265)
Room & Suite (239)
Dining (38)
Pool & Beach (35)
Amenities (31)
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Nearby AttractionsSee all 116 nearby attractions
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Questions & Answers
Ask a question
Mercedes0
October 29, 2017|
AnswerShow all 2 answers
Response from TrueReviewsByMe | Reviewed this property |
Yes, about a 5min walk to the Furi lift which gets you to the klein Matterhorn, Italy and anywhere else in the resort. The sunegga lift is about a 5min drive or 15min walk from the hotel so we rarely enter the slopes from... More
0
Votes
guggsy123
October 13, 2017|
Answer
Response from TrueReviewsByMe | Reviewed this property |
Im not sure (we've always booked right through the hotel) but if you give them a call or shoot them an email I'm sure they will help you with that :)
0
Votes
47suzyp
March 2, 2017|
Answer
Response from FireflyZermatt | Property representative |
Dear Suzy Thank you for your inquiry. The weather in Zermatt is sunny and pleasant all year round with the exception of May and early June when it rains a lot and it gets quite foggy. Yes, skiing is possible all year... More
1
Vote
Google Translation
Room Tips
"The room we had faced away from the mountain, but still had beautiful views"
I9807ROallisons
2 weeks ago
Read review
"Die Matterhornblick Suiten in der obersten Etage sind der Hammer!"
TrueReviewsByMe
4 weeks ago
Read review
"The family panorama has views of the Matterhorn, but are along the street."
douglasmE6296RU
Aug 14, 2018
Read review
"Rooms in front of the hotel (facing the river) and higher floors have views. First floors not so much."
H9851GLjanetm
Jun 18, 2018
Read review
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