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Hotel Firefly

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407 Reviews from our TripAdvisor Community

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Showing 163: English reviews
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I had 2 nights stay in Firefly. I have just departed and I am starting to miss this hotel already. I have absolutely wonderful experience with both the staff and the room. We have 4 person this trip. My room was upgraded to a suite with 3 bed room and 2 bath room. I love that Breakfast is served to... More 

Helpful?
Thank Giam I
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Giam I We are very pleased to read your review, thank you very much for the time you took! It's great to hear that you had a wonderful experience in our Hotel and that you miss it already :) Don't wait too long and come for another visit, we are looking forward to welcome you again soon! Best wishes... More 

Dublin, Ireland
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From the initial warm greeting on arrival (by Philip) and throughout our stay this boutique hotel excelled in every conceivable way. It is simply perfect: comfort / design / staff / service / imagination. I can't think of a better example of how an hotel should be created and managed. Philip gave his time generously to guide us in finding... More 

Helpful?
Thank Ray B
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Ray B Thank you very much for sharing your experince in our Hotel. We are delighted to hear that you had an excellent stay in our Hotel and that you felt highest comfort in your suite. Also we are very happy to hear that the service of our staff has met all your expectations. It would be a great... More 

Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just returned from our second stay at the Firefly this summer- and have yet again been delighted with both the superb quality of the facilities and the attentive, thoughtful and professional attitude of the Firefly team. We took a party of 7 to Zermatt at short notice to climb the Matterhorn. Not only did they upgrade us to... More 

Helpful?
Thank TMS1968
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear TMS1968 We are absolutely delighted by this review, thank you very much! It was a great pleasure having you once again and we are so happy to read that you experienced your stay as a stay with friends - not as a regular stay in a hotel. This is the biggest compliment for us! We wish you and your... More 

Zurich, Switzerland
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

September is a great time to visit Zermatt. The weather is amazing, the city isn't as busy and the rates for hotels are a fraction of the usual rates. The service at Firefly was very good and the rooms are designed to a high standard.

Helpful?
Thank Herrliberger
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Herrliberger We very much appreciate the time you took to share your experiences in our hotel, thank you very much! During your next stay, we will try very hard to achieve the highest score in points on tripadvisor. Warm regards form Zermatt, your family Kalbermatter More 

Denver
Level Contributor
92 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We unexpectedly decided to visit Zermatt at the last minute and were so lucky the Firefly had a room available for us. The room and bathrooms were very nicely done and while modern, made you feel like you were staying in the mountains. The room had a small kitchenette which while we didn't use, would be nice to have. The... More 

Helpful?
Thank Michealangelo
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Michaelangelo We are very pleased to read your review, thank you! It's great to hear that you had such a nice experience in our Hotel and that you wished to stay longer. We hope you do next time :) Until then we wish you all the best, your family Kalbermatter More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

In August I spent one week skicamp in Zermatt with my team. We really enjoyed staying at Firefly, we had a huge , luxurios apartment, nice, well equipped kitchen and beautiful bathroom 😊😊 The Spa is splendid, all what You need after a hard training! Only a few minutes walk to the Matterhorn Express Ski lift!! I will return soon!

Helpful?
Thank Edit M
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Edit M Thank you very much for your friendly review! We are very pleased to hear that you enjoyed our gym and spa facilities and we hope to welcome you for your next skicamp. Best wishes your family Kalbermatter More 

Hamden, Connecticut
1 review
5 of 5 stars Reviewed August 19, 2016

We can't speak too highly of this hotel. The staff and facilities were excellent and we'd certainly stay again, given the opportunity. We booked a small suite but upon arrival were shown into a huge three-bedroomed apartment with fully-equipped kitchen, lounge, dining area and balconies at either end, one of which had a view of the Matterhorn. Breakfasts were a... More 

Helpful?
Thank malcolmct1
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear malcolmct1 We are pleased to read your kind review, thank you very much! It's absolutely delightful to know that you rate your experience in our hotel as excellent and we hope you come back soon! Until then we wish you all the best, your family Kalbermatter More 

NJ
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 18, 2016

We stayed in a 3 bedroom 3 bath suite with friends. It was a lovely suite, well furnished. They picked us up from the train. The hotel was at the edge of the main tourist area but a comfortable walk. The staff was helpful. Would highly recommend the property for anyone staying in Zermatt.

Helpful?
Thank Wayfarer1001
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Wayfarer1001 We very much appreciate your review and we hope to welcome you back again very soon. Until then we wish you all the best, your family Kalbermatter More 

London
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 13, 2016

Stayed here for five nights in August. On arrival I was upgraded to a larger suite, which was a very nice surprise. It had a separate bedroom, and an enormous living room and kitchen. The suite was wonderfully quiet and peaceful, with a very comfortable bed. Everything is ultra-modern and immaculate - the bathroom, the furniture, even the crockery. Kitchen... More 

Helpful?
Thank ejoch
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear ejoch We very much appreciate the time you took for this very kind review. It's great to hear that you enjoyed the space and comfort in our suites, our biggest goal it is to make our clients feel just like home. It would be a great pleasure for us to welcoem you again very soon. Until then we wish... More 

Zurich, Switzerland
Level Contributor
393 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed August 12, 2016 via mobile

Super friendly staff, great location just 3 minutes from a big ski lift and a super bar, Bar 55 We had a basic room which was nice and as large as a hotel room in a major chain. It even had a small kitchen. Super comfy bed, good bathroom Breakfast is served in the room. You need to ask specifically... More 

Helpful?
Thank oransome
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear oransome Thank you very much for your review on tripadvisor, we very much appreciate. We are pleased to hear that you enjoyed your stay in our Hotel and we have taken notice of your improvement suggestions, thank you! We hope to welcome you again very soon. Best wishes your family Kalbermatter More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Room Service
Official Description (provided by the hotel)
The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism. ... more   less 

Additional Information about Hotel Firefly

Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $256 - $803 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 15
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Zermatt
#1 Family Hotel in Zermatt
#2 Business Hotel in Zermatt
#17 Romantic Hotel in Zermatt
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