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Hotel Plateau Rosa

Traveler (29)
Room & Suite (15)
Dining (3)

About

#81 of 109 hotels in Zermatt
Location
Cleanliness
Service
Value
Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast Available
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Ski-In / Ski-Out
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family

Location

Full view
89Good for walkers
Grade: 89 out of 100
12Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
61Reviews
6Q+A
15Room tips
Traveler rating
  • 41
  • 17
  • 1
  • 0
  • 2
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Popular mentions
luggage stolen in the hotel, refusal of the staff to cooperate to get the luggage back, they refused to call clients and check if someone took it by accident the next day had to go to the police, embassy because my passport was inside the luggage. was a nightmare to go back
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Response from Relax01749625115, Manager at Hotel Plateau Rosa
Responded Apr 26, 2019
Dear Jean We refer to your review. As many statments do not reflect the truth, we are compelled to reply. Especially that we had never had a theft in the hotel history… and your luggage was not stolen as you pretend. When you arrived early in the morning (the rooms were not ready) you placed yourself your luggage somewhere in the basement. Coming back in the very late evening from your après-ski bar to check-in, you claimed that your luggage was not anymore there. Although your aggressiv and immoral behaviour towards our staff (we save the details to the tripadviser viewer; later you wrote to us that you wish to send an excuse letter to the staff for your indecent behaviour… which you actually never did) the staff members did do all their best to find your missplaced luggage. You called yourself the police… and then immediately left the hotel. 3 policemen were waiting for you at the hotel with one of the management staff nearly for an hour. The police called you, but you refused to see them (we can imagine the reason). Part of your items (shoes,..) were found in a ski shop the day after – you had left them there and forgotten them – but pretended somebody had stolen them in the hotel! Your luggage was found 2 days later and after we contacted you, we have send it right away to the given adress. The shipping time and especially border customs check is independently of us. We understand that you were upset, but it is not honest from your part to write an incorrect review.
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This place is so great, I actually considered handcuffing myself to the bed and never leaving. Not only does it have a stunning view of the Matterhorn, but it's also right next to the lift, which saves you a lot walking around in your ski boots. Breakfast was lovely and the
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Just back after a life-saving and awesome week in the Julien room and the least I can do to thank Pierre, Mark and all the crew for their kindness and professionality is to confirm all the previous positive reviews. Perfect position, good breakfast with excellent bread everyday
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From the time I started emailing them two months prior to our stay until we took the train home they were great! We spent 5 days here and would definitely recommend it. We plan on making this our hotel of choice every year. It is minutes (maybe 4 minutes - slightly downhill)
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We spent a week in the Hotel Plateau Rosa and honestly could not find fault. Overlooking the Matterhorn and just steps from the main lift, the location could not have been better. Yes it is about a 10 minute walk to the city, but after eating a large dinner, we welcomed the
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Response from Fabienne J, Inhaber at Hotel Plateau Rosa
Responded Jan 17, 2019
Dear Julie, thanks a lot for this great review, you made my day!:-) It was really a pleasure to have you and your lovely family here with us. Of course we looking forward to welcome you again. We wish you all the best and stay health! Say hello to the whole family, best wishes, Fabienne, Mary and the whole team przermatt.ch
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PRICE RANGE
$164 - $315 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
23
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