The View Lugano

The View Lugano

Traveler (386)
Junior Suite Lake View
Room & Suite (186)
perfect dessert!
Dining (41)

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About

4.5
#8 of 40 hotels in Lugano
Location
4.7
Cleanliness
4.9
Service
4.5
Value
4.2
Set in Lugano in the Canton of Ticino Region, 2.4 km from Exhibition Center Lugano, THE VIEW Lugano boasts a terrace and spa centre. Guests can enjoy the on-site restaurant. The hotel has 16 Junior Suites and 2 Suites, with private terrace and lake view.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Electric vehicle charging station
Parking
Wifi
Fitness / spa locker rooms
Sauna
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
5.0 of 5 stars
HOTEL STYLE
Residential Neighborhood
Trendy
Languages Spoken
English, French, German

Location

via Guidino 29, Lugano 6900 Switzerland
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
Lugano Airport
Malpensa Airport
27.2 mi
See all flights
394Reviews5Q+A51Room tips
Traveler rating
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  • 66
  • 23
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Detailed Reviews
M W wrote a review Jul 2021
Canton of Zurich, Switzerland
5.0 of 5 bubbles
The unique mixture of outstanding benefits makes The View in our eyes the best location to stay in Lugano. Service from arrival to departure is friendly and professional. The restaurant merits its Gault Millau ranking and serves in addition a breakfast covering all you can imagine. Mountain bike and Smart are available for free. The view over Lugano and its lake is perfect and the location is quiet without the noise of cars.
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Date of stay: July 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudia Melatti, General Manager at The View Lugano
Responded Jul 20, 2021
Dear M W, We would like to thank you for having spent your stay with us and for dedicating your time to post such a marvellous review. We are extremely happy to read that you could enjoy the services made available to our guests and we are proud to have met your expectations. The team and I look forward to welcoming you again in Lugano for future special moments together. With our kindest regards Claudia Melatti
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George wrote a review Mar 2020
Milan, Italy
4.0 of 5 bubbles
Beautiful room, spectacular view, everything was as advertised. Staff was super professional, friendly, and helpful, and many things are taken care of for you (Smart Car for use?!?). However, the Restaurant is really quite bad, which is a shame because room service is extremely tempting in a room like this one. Moreover, they are in the habit of hosting loud parties with bass-heavy dance music until after midnight, at which point the drunk guests all gather on the patio to smoke and talk...right below the first floor suites 🤦‍♂️. But, otherwise, a beautiful place to stay in Lugano.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from claudiamelatti, General Manager at The View Lugano
Responded Mar 10, 2020
Dear GVP84, Thank you for having selected our boutique hotel for your vacation and for recommending it for a stay in Lugano. We are sorry that our restaurant services didn't meet your expectations this time. Please accept our apologies and rest assured that we will continue working to ensure that the satisfaction of our guests continues to improve. With our kindest regards Claudia Melatti THE VIEW Lugano
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Sabri-Mouna wrote a review Oct 2020
Lutry, Switzerland
5.0 of 5 bubbles
The hotel is well located, 5 minutes form Lugano city center by car. The view on the lac Lugano and the city is gorgeous.
The rooms are very modern, large and confy, the only downside from my perspective is the open bathroom which can be problematic at night when you or you partner need to use it.
Probably one of the best service I ever had in a Swiss 5 star hotel.
The staff is always available when needed, no waiting time and they are very helpful and always go the extra mile.
The breakfast was of a good quality.
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudia Melatti, General Manager at The View Lugano
Responded Nov 12, 2020
Dear Mrs Sabri-Mouna, Thank you for having preferred our boutique hotel for your stay in Ticino and for the time you dedicated to review us on Tripadvisor. We are delighted to read that you appreciated both the hotel and our services and hope to welcome you back on a future occasion. With our kindest regards
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Lisa B wrote a review May 2021
Jonen, Switzerland
3.0 of 5 bubbles
The people were extremely friendly, the room was beautiful, and the view was lovely (albeit partly blocked by trees, so not as full a view as I had hoped), but many things did not work. When you pay so much money, you expect everything to be perfect, and many things were not. The iPad in the room to manoeuvre the blinds, heating, and outside lights did not work. The massage jets in the pool did not work. They did offer me a free aroma treatment to make up for this, but I did not have time for that, and the jets really should have worked. Also, the meal was delicious, but they charged me CHF 45 for 3 scallops, and CHF 16 each for the kids non-alcoholic drinks. To be fair, when I told them I thought it ridiculous to pay that much for kids drinks, they wrote it off of the bill. Also, although the service was friendly, they were very forgetful. They forgot to bring us a third bathrobe, and at dinner we had to remind them about the second bottle of water we had requested. All in all, we enjoyed our time there, but there is a lot of room for improvement. We particularly liked being able to ride one of their electric cars into the city center (just 5 minutes away) for free. Also, the pool was beautiful, and I had a great massage, but I don't think that the high price of the room is justified for what you get for it. Even the minibar was not included, which is shocking when you consider that we paid CHF 850 for the night.
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Date of stay: April 2021
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Be sure to ask on which floor the room is located, for this has an effect on whether you have a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudia Melatti, General Manager at The View Lugano
Responded Jun 5, 2021
Dear 537lisalb, Thank you for having spent your short stay in our boutique hotel and for the time you dedicated to review us. We appreciate that our staff took immediate action to solve the issues that were not satisfying you and we are glad that you offered us the opportunity of doing so by sharing your feelings during your stay. Our prices are reviewed constantly and we endeavour to stay in line with other properties offering suites with size and features like ours and similar inclusive services. We would like to thank you for your suggestions of improvement and rest assured they will be accurately considered. Hope there will be a future occasion to welcoming you back to Lugano! With our kindest regards Claudia Melatti THE VIEW LUGANO
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Dietertravels wrote a review Apr 2021
Zuera, Spain
3.0 of 5 bubbles
Wonderful view, electric bike and Smart car for free was great. The bed was very comfy. Able to select the pillow etc. was nice, but this are more or less standard in good 5 star places. The fancy thing was to pick the color of your toilet paper. The free selection of the body products was a joke, because all of them were not organic. Organic products are standard in 5 Star hotels meanwhile.
Let's come to the room, the room was quite dark. Difficult to see what you put into the safe or when you prepare a coffee. By the way there was no water maker or tee in the room. Only tea caps for the coffee machine. What a night mare for a tea drinker. The safe was only for small purses, no iPad fit in there. The minibar was not included in the price... when you pay over 700 CHF per night, it should be included. We ordered breakfast in the room. Food was not nicely presented. Breakfast in generals was more of a standard 3 Star place as a 5 star hotel. Extra, like egg Benedikt was a available but for 20 CHF, again never had this in a expansive 5 Star place. If you want to look on the spa menu you have to look on the internet, no information in the room or on the smart TV, same with the restaurant menu. There was not even a piece of paper and a pen in the room.
The restaurant, we had the 5 course dinner. The sommelier was great, he was knowledgeable and gave us good service. The food was ok, but not worth the price. The chef has potential but he is not there yet. We are foodies and travel, pre corona all over the world and enjoy food and good 5 star hotels.
Over all our impression was that the hotel has potential, but it needs a lot of improvement. Giving a smart car for free and let the guest select the color of the toilet paper makes not to a excellent 5 star hotel.
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Date of stay: April 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaldah wrote a review Feb 2020
5.0 of 5 bubbles
Awesome stay ☆☆☆☆☆L

Housekeeping was perfect .
Check in and out was easy and comfy.
Very helpful concierge.
The restaurant was amazing and very flexible they treated us like we are home. The good thing is my kids are very picky eater we ordered specific meals and restaurant prepare it the next day for them.
The location of the hotel gives you the wonderful view. Believe me you don't want to leave your room just to enjoy the view from the top ❤
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from claudiamelatti, General Manager at The View Lugano
Responded Feb 4, 2020
Dear Khaldahal, We would like to thank you for having preferred THE VIEW Lugano for your stay in Switzerland and for your positive evaluation. We are delighted to read that your lovely family was well looked after and hope there will be future occasions to welcome you again in our boutique hotel. With our kindest regards Claudia Melatti THE VIEW Lugano
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A.A wrote a review Jul 2021
London, United Kingdom
5.0 of 5 bubbles
Everything things was perfect as I expected except the food was normal and not tasty ,and the suite was little bit pricey I think they should reconsider the price.

I liked the free car Rental Idea it was nice, all the ambassadors are professional and very kind personal .

It was beautiful holiday thank you The view Lugano Hotel .
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudia Melatti, General Manager at The View Lugano
Responded Jul 10, 2021
Dear Sightseer12623206156, Thank you for having preferred THE VIEW LUGANO for your holiday. We are very glad to read that overall you had a beautiful experience and we highly appreciated the time you dedicated to review us on TripAdvisor. We look forward to welcoming you back in the nearest future. With our kindest regards Claudia Melatti
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Sandro wrote a review Dec 2020
Zurich, Switzerland
3.0 of 5 bubbles
We were really disappointed by not letting us know during the booking call that the restaurant was closed. Without the restaurant the hotel was for sure not worth the prize. The Spa facilities were kind of o.K. But there were no additional towels in the sauna are nor anything else like massage sponge, massage oil and so on. For sure not enough for the high prize.
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Date of stay: December 2020
1.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
damien wrote a review Oct 2021
New York City, New York
3.0 of 5 bubbles
Truly beautiful location, with a magnificent view, as the name suggests. You can enjoy a relaxing view of Lake Lugano. We stopped by, on the recommendation of friends who have stayed at this hotel. Upon arrival in the basement parking, no one welcomes us, we almost get lost in the parking and in the elevator. When we go out to the bar, we find a girl at the reception, who she doesn't welcome and looks at us with great indifference, seems like annoyed by our visit; after a few minutes we hear screams coming from the reception, it was this girl scolding a boy in a suit very loudly.
Maybe 5 stars she only has the location. Leaving aside the slightly cold and very minimal environment, the staff, I believe the Maitre, very apprehensive and unprepared for recommending cocktails, we order two drinks that arrive after a long wait. With, really in number, 4 green olives. When we have almost finished the aperitif, 3 fingers arrive, I don't usually comment, but they seem to be made with kitchen scraps, fried several times and heated. Leaving this aside, we see a boy dressed as a cook who goes around to the tables on the terrace, in my opinion a minimum of humility would not hurt, he did not even deign to greet us who were having an aperitif. Probably the customers of the bar are not considered, in fact they eat kitchen scraps. I wanted to suggest that reality in hotels is not like what you see on reality TV. If it weren't for the wonderful view, this place would be flunked.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LLRH wrote a review Apr 2021
Lausanne, Switzerland
4.0 of 5 bubbles
We had a really good time at The View, it started with a warm welcome, a professional staff very helpful and kind, and went on with the junior suite ant its magnificent balcony that are just perfect, clean, modern and well equipped. The view is gorgeous and the hotel really deserves its name. The spa, pool and hot tub are luxurious and we could have a good break and a wonderful time there. However some points can definitely be improved and are not at the level of a 5 stars : We were a bit disappointed by the personalization of our stay promised when we booked the suite as we had the possibility to choose and book many things before our arrival but in fact our choices had not been taken in consideration at all (toilet paper color not the on we choose, prosecco at arrival not there, booking of the smart promised that in fact cannot be booked as based on 1st come / 1st served...), on that point the promises where not kept. Regarding food we were really looking forward to enjoy the restaurant but the food was not worth it for a 5 star hotel according to us (very simple and not really tasty but expensive) moreover the "restaurant room" is in fact outside as there is only a transparent tarpaulin that separates you from outside, it was freezing and windy outside so we were cold inside as our table was near the tarpaulin, and it was also really dark inside with only a few red lights. Anyway I would warmly recommend the hotel for its view, its staff, its spa and pool.
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Date of stay: April 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Claudia M.
Lugano, Switzerland
Dear Guest, Thank you for your request and for planning to stay at our boutique hotels. At THE VIEW Lugano all rooms are equipped with Queen size beds that can be set as German twin bed. Should you need further details, we will be happy to assist you and we invite you to contact us by email or phone Warm regards!
Answer from Claudia M.
Lugano, Switzerland
Dear Ash_Sad, Many thanks for your question. We are pleased to confirm you that we offer the possibility to choose halal food options when staying with us. We very much look forward to welcoming you in the soonest future. Best regards
Suzanne079 asked a question Mar 2016
Great Neck, New York50 contributions53 helpful votes
How can one get to the hotel from the train station?
Answer from Claudia M.
Lugano, Switzerland
Dear Suzanne079, we can organise for you a complimentary transfer with our Mercedes from the hotel to the train station. Awaiting your reply we remain with our best regards THE VIEW Lugano.
Capucine C asked a question Jul 2018
Switzerland136 contributions117 helpful votes
Bonjour, Y-a-t-il une machine Nespresso dans la chambre? Avec des capsules "professionnelles" ou classiques? merci!
Answer from Claudia M.
Lugano, Switzerland
Dear Capucine C, thank you for your message. We do have a coffee machine in all of the rooms with the coffee capsules, as well as with the tea bags, for the complimentary use. Best regards, THE VIEW Lugano
Gabriela R wrote a tip Jun 2023
6 contributions
5.0 of 5 bubbles
"I was missing that good dark bread, for breakfast. Generally, since I do not see without my glasses, the room was sometimes to dark for me."
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Claude Modest wrote a tip Mar 2023
Zug, Switzerland118 contributions44 helpful votes
5.0 of 5 bubbles
"take the suites"
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Anton T wrote a tip Jul 2022
1 contribution
5.0 of 5 bubbles
"Go for the 2nd floor, which gives an optimal view"
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Sundus H wrote a tip Jun 2022
Langenfeld, Austria3 contributions
2.0 of 5 bubbles
"Chose the main hotel not the residence"
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DMS1995 wrote a tip Nov 2021
Bottmingen, Switzerland245 contributions151 helpful votes
4.0 of 5 bubbles
"we enjoyed a junior suite on the 1st floor"
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PRICE RANGE
$699 - $910 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of TicinoLugano
NUMBER OF ROOMS
23
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE VIEW LUGANO

Frequently Asked Questions about The View Lugano
What are some of the property amenities at The View Lugano?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The View Lugano?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The View Lugano?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The View Lugano?
Yes, free parking is available to guests.
Are there opportunities to exercise at The View Lugano?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The View Lugano have airport transportation?
Yes, The View Lugano offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The View Lugano?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The View Lugano?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The View Lugano offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The View Lugano?
The staff speaks multiple languages, including English, French, and German.
Does The View Lugano have any great views?
Yes, guests often enjoy the harbor view available here.
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