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Villa Sassa Hotel, Residence & Spa

#7 of 45 Hotels in Lugano
Certificate of Excellence
Hotel website
Via Tesserete 10, Lugano 6900, Switzerland
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347 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Brussels, Belgium
Level Contributor
307 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I seldom give an excellent rating. While this is a four star hotel, you enjoy the nice stuff in everything. First, you can have a panoramic view of Lugano in most of the public areas and in some rooms too. How nice it can be to swim with an unobstructed view of Lake Lugano and the city. The same holds... More 

Helpful?
Thank Alice Man Kwan C
São Paulo
Level Contributor
82 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Villa Sassa is a big property located outside the city centre with a magnific view of the lake. Staff is polite and efficient and mostly friendly. Our room (more an appartment than a room) was very spacious, two bedrooms, two bathrooms, a large living room and a small kitchen. Nice and clean but with no decoration. All white and simple.... More 

Helpful?
1 Thank saopaulo36
Kirkby Lonsdale
Level Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 4 pleasant nights here and overall very good - the only downside was that it is 10 minutes walk down to town with a bus ride back. The room was fantastic and the staff very good. Breakfast OK. Bonus parking which is very helpful in Lugano. Overall 4.5 score

Helpful?
Thank Starbarr
Dubai, United Arab Emirates
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 8, 2016

a mix between very helpful staff and extraordinary arrogant... reception staff is generally friendly and helpful. however when asked to book us a restaurant directly on the lake, without a road in front, the managed to book a rooftop restaurant with the mainroad in front which also changed its name in the meantime... on the arrogant sie is the waiting... More 

Helpful?
1 Thank SSchaerrer
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Guest SSchaerrer, we are very sorry for the bad service received specially at the ristorante. We would like to reassure you that even during the stay of the Swiss National Football Team our service and hospitality was equal for everybody. We would like to point out that we are a 4 star superior Hotel and not a 5 star... More 

Geneva2009
Level Contributor
456 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
3 of 5 stars Reviewed June 4, 2016

Based on image and advertisement we decided to stay there one night. The reception was polite and ok. The room was in building 4, means a 5 minutes walk... The room / appartement (two bedrooms) was ok, but a few things which don't make sense in a 4 - 5 * hotel - part of the wall had water damage... More 

Helpful?
1 Thank Geneva2009
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Geneva2009, Thank you for staying at the Villa Sassa Hotel. We are very sorry to hear that you were not satisfied with our service, the location, the room, the Wellness & Spa and our ristorante ai Giardini di Sassa. We would like to point out that the outside swimming pool was open as of the 01.05.2016 and the times... More 

Abu Dhabi, United Arab Emirates
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 27, 2016

Stayed for over 3 weeks in december 2015, this is an excellent property next to the views of lake lugano and mountains across. Check in was smooth and the staff was courteous. WIFI is good, stayed in an apartment on the garden side which opens on the lake view and the swimming pool. Kitchen has everything required for.. Room service... More 

Helpful?
Thank TusharVig
TicinoHotelsGroupSA, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear TusharVig, Thank you for your lovely review and your positive thoughts following your recent stay at Villa Sassa Hotel, Residence & Spa. We are thrilled to hear that the hotel and the team have exceeded your expectations and you have enjoyed your stay with us. On behalf of the entire team, we would like to thank you once again... More 

Agarn, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 25, 2016

We stayed for one weekend which was supposed to be a spa weekend combined with Family weekend. Everything was as expected. Nice room, good food, and friendly staff. Except one thing. I booked a one hour massage in the spa. Unfortunately they dont have any control of the employees there. After changing and waiting time, the girl at the spa... More 

Helpful?
Thank Christina L
TicinoHotelsGroup, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Mrs Christina L Thank you for staying at the Villa Sassa, we are very pleased that you appreciated all of the services that we offer. We are very sorry for the incident at the spa, it was our error due to a mistake in the appointments book. At the time we were unable to offer the treatment in the... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 7, 2016 via mobile

A great hotel with great staff. Very spacious rooms and lots of Italian influence. The breakfast was all you would expect from a luxury hotel and the views are stunning. I did not get time to check out the spa but the pool and jacuzzi looked very inviting.

Helpful?
Thank Ted7234889
TicinoHotelsGroup, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Ted7234889, Thank you for your lovely review and your positive thoughts following your recent stay at Villa Sassa Hotel, Residence & Spa. We are thrilled to hear that the hotel and the team have exceeded your expectations and you have enjoyed your stay with us. On behalf of the entire team, we would like to thank you once again... More 

Zurich, Switzerland
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed March 30, 2016

For us its important to be welcome when travelling with our dog and this is what Villa Sassa delivered. From the warm welcome to the drinking bowl of water and pet sofa for our dog when we got to our room. We felt really comfortable and very welcome and our dog was treated like a king. The hotel facilities are... More 

Helpful?
Thank PepperKML
TicinoHotelsGroup, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear PepperKML, Thank you for taking your time to share your review following your recent stay. Our team here at the Villa Sassa Hotel, Residence & Spa consistently makes every effort to provide an excellent service to all our guests. On behalf of entire Villa Sassa Hotel, Residence & Spa, I would like to thank you once again for your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 15, 2016 via mobile

The hotel is literally like taken from the 1980s and preserved until today..the decor is tired and even the music in the background is not happening.. What a surprise in the morning when you find that in a junior suite there is not even a coffee machine... Talking about 4 stars... The temp in the rooms is almost unbearable and... More 

Helpful?
Thank Smuel W
TicinoHotelsGroup, Direttore at Villa Sassa Hotel, Residence & Spa, responded to this review

Dear Mr.Smuel W, We would like to thank you for staying at the Villa Sassa. However we were very surprised and disappointed with your comment “Very Bad” with regards to your stay and the service received. Your very bad valuation is based entirely on a piece of old furniture that was not to your satisfaction. We would also like to... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
On the hills overlooking Lugano, in a marvellous setting, yet just a few minutes walk from the centre of town, Villa Sassa Hotel, Residence & Spa****S is a an oasis of well-being. The hotel enjoays a breathtaking view of Lake Lugano, the city and the surrounding mountains and offers 49 rooms and suites and 71 serviced apartments, a Mediterranean restaurant and lounge bar, conference and banqueting facilities, and a 3,000 sqm Wellness Club and Spa. The very special light shining over Lugano and love of nature are unforgettable at Villa Sassa, the ideal resort to spend a day, a weekend or an entire week or more of pure relaxation. ... more   less 

Additional Information about Villa Sassa Hotel, Residence & Spa

Address: Via Tesserete 10, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $254 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Villa Sassa Hotel, Residence & Spa 4.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Hotel Sassa And Residence
Hotel Style:
#2 Spa Hotel in Lugano
#6 Luxury Hotel in Lugano
#6 Business Hotel in Lugano
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