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Grand Hotel Villa Castagnola

480 reviews
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Traveler (319)
Room & Suite (80)
Dining (54)
Overview
  • Excellent82%
  • Very good12%
  • Average3%
  • Poor2%
  • Terrible1%
Travelers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Reviews (480)Write a Review
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All reviewsle relaismichelin restaurantclay tennis courtlake luganogarden roomstayed in a junior suiteweather permitsbeautiful parkbottle of champagneindoor pooldeck chairsstaff went out of their wayold world charmstar hotellake viewour honeymoonperfect service
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71 - 75 of 225 reviews
Reviewed June 2, 2016

Overall experience was very positive - the rooms are nicely appointed, most have balconies, hotel restaurants are decent and service on par with other similar properties around Lugano. Please note that hotel is some way from the city centre, but easily reachable by car/taxi (and...More

4  Thank Bolshoybrat
Response from Antonella A, Direttore vendite at Grand Hotel Villa CastagnolaResponded June 23, 2016

Dear valued guests, We truly appreciate your comment regarding your stay at Villa Castagnola.. We are pleased to read that you have thoroughly enjoyed your stay . Regarding the incident accurred during your stay we would like to clarify some points: The room you stayed...More

Reviewed May 23, 2016

Situated on the Lake of Lugano sits a grand old hotel with wonderful gardens and five star facilities. Our arrival was a little unwelcoming as we were not sure where reception was and no staff member seemed too inclined to help. Two of the staff...More

1  Thank LesleyJM2014
Response from Antonella A, Direttore vendite at Grand Hotel Villa CastagnolaResponded June 22, 2016

Dear Esteemed Guest, thank you for time to review your stay at Villa Castagnola on tripadvisor. We have taken note of your comments, and will share them with the involved department. We are happy to read that you have enjoyed your stay and that you...More

Reviewed May 22, 2016 via mobile

I did not stayed there, but the staffs was friendly for an afternoon tea. Amazing patio & helpful recep. Everything was close on sunday but they lend their power adaptor ;) Thanks for being helpful ;)

Thank Thaifreak91
Response from Antonella A, Direttore vendite at Grand Hotel Villa CastagnolaResponded May 23, 2016

Dear valued Guest, thank you for your comment on Tripadvisor. We are very happy you could enjoy your afternoon Tea in our amazing setting. We hope to welcoming you soon again Best regards from Lugano

Reviewed May 7, 2016

Family stay, kids welcomed as much as the adults. Every attention to detail. Nothing was a problem. Having worked myself at the top end of the industry, I'm always ready to criticise & I can honestly say that I could find absolutely no fault one...More

1  Thank Shelley D
Response from Antonella A, Direttore vendite at Grand Hotel Villa CastagnolaResponded May 23, 2016

Dear valued guests, We truly appreciate your comment regarding your stay at Villa Castagnola. It is always a pleasure to receive positive feedback, expecially from an expert.!! THANK YOU We are pleased to see that you have thoroughly enjoyed your stay and the special attentions...More

Reviewed May 6, 2016

I stayed at this hotel with my family in May. The grounds and gardens are stunning and you can't beat the beautiful location directly across the street from the lake. It is a very peaceful setting. The room was very nice in a very old...More

1  Thank TravelFamily118
Response from Antonella A, Direttore vendite at Grand Hotel Villa CastagnolaResponded May 23, 2016

Dear valued guests, We truly appreciate your comment regarding your stay at Villa Castagnola. It is always a pleasure to receive positive feedback. We are pleased to see that you have thoroughly enjoyed your stay and the special attentions of our staff. It will be...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Heated pool
Indoor pool
Details
Price range
$312 - $555 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Lugano
#2 Romantic Hotel in Lugano
#3 Luxury Hotel in Lugano
#3 Business Hotel in Lugano
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$312 - $555 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Lugano
#2 Romantic Hotel in Lugano
#3 Luxury Hotel in Lugano
#3 Business Hotel in Lugano
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (319)
Room & Suite (80)
Dining (54)
Pool & Beach (16)
Business Center & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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mariefabienne
May 8, 2016|
AnswerShow all 2 answers
Response from Manon423 | Reviewed this property |
We always sleep with the window open. You hear a little bit of the city noise but is is distant and not at all penetrating except for a few hours on Januaryx 1st!
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Room Tips
"Garden rooms should be very nice in the summer. Otherwise high floor rooms are always good for lake view."
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"Rooms on the lake side have amazing view"
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"We were happy in room facing the garden. But we feel that all rooms are fine."
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"219 faces the lake with a private balcony"
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