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Grand Hotel Villa Castagnola

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338 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Zug, Switzerland
Level Contributor
2 reviews
5 of 5 stars Reviewed July 11, 2016

This was our first stay at this property for a quick weekend getaway from our home in Zurich. I was a bit worried upon arriving in the lobby. I thought the decor was a bit old fashioned and felt like I was in my grandmother's house. But once we reached our room, I was sold on it. The decor is... More 

Helpful?
Thank CocoGoneGlobal
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued guest, Thank you for taking the time to post the details of your stay at Villa Castagnola. I will share your feedback with our team, who I am certain will be encouraged by your lovely comments. As a member of The Small Luxury Hotels of the World, the hotel continuously strives to meet your needs and expectations. Thank... More 

Stockholm, Sweden
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 28, 2016

The hotel faces Lake Lugano. Our room had an incredible view over the view and the surrounding landscape. The hotel is a 15-minute walk from the city center. This wasn't a problem for us, but it reduces the number of restaurants in the immediate vicinity. The hotel's restaurants are very good but rather expensive. The service at the hotel was... More 

Helpful?
Thank Gunnar314
Antonella A, Director of Sales at Grand Hotel Villa Castagnola, responded to this review

Dear valued guest, We truly appreciate your comment regarding your stay at Villa Castagnola. It is always a pleasure to receive positive feedback. We are pleased to see that you have thoroughly enjoyed your stay and we apologies if the AC unit was too loud. It will be a pleasure to share your comments with the entire staff , and... More 

London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 26, 2016

This stunning hotel is located in beautiful grounds with breathtaking views over Lake Lugano and towards Mt Salvatore. Everything in the hotel is delivered to the highest of standards and with the greatest attention to detail. Dining is a complete pleasure and if the weather permits eating on the terrace with its outstanding views is heavenly! A stay in this... More 

Helpful?
Thank Kurt J
Antonella A, Director of Sales at Grand Hotel Villa Castagnola, responded to this review

Dear valued guest, We truly appreciate your comment regarding your stay at Grand Hotel Villa Castagnola. It is always a pleasure to receive positive feedback. We are pleased to see that you have thoroughly enjoyed your stay and the special attentions of our staff. It will be a pleasure to share your comments with them, and I am certain they... More 

blackpool
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 9, 2016

sorry for taken so long to write this review. Location- on the edge of lake lugano, sightly away from the main town area with a jetty just across the road. Perfect. service - some staff has been there forever and some are young with energy, really good mix and all provide excellent service for our room and for our wedding... More 

Helpful?
Thank blkman1
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear vlued Guest, First of all congratulations for you Wedding, the entire staff wishes you a long happy life together. We are happy to read that the organization of your Wedding at Villa Castagnola has been perfect and that Christina & team could fullfill your requests, Thank you for recommending our Villa to all future Brides and Grooms to be,... More 

Charlotte, Nc
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 9, 2016

My husband and were visiting our daughter, her husband and new baby in Zurich and wanted to take them away for a few days on a holiday. We chose this hotel after reading several reviews. It is a grand old villa, very Italian in feeling and decor. We had a superior room which was lovely enough, if not fabulous by... More 

Helpful?
Thank ChathamR
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued Guest, thank you for sharing your experience at Villa Castagnola on Tripadvisor. We are pleased that the entire family could enjoy the services provided and helpfulness of the staff. We will share your comments with the entire staff and in particular with the Spa staff, they will be very happy to know you had your Best manicure and... More 

mumbai
Level Contributor
238 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed June 9, 2016 via mobile

An experience to cherish for a long time. A Russian czar once owned this place and stayed by the lake in summer. Now after careful planning & expansion the hotel is amazing to stay at. The reception staff was v v friendly and made us comfortable before checking us in. Very warm reception. Car was offered to be parked by... More 

Helpful?
Thank Prince71272
Antonella A, Director of Sales at Grand Hotel Villa Castagnola, responded to this review

Dear esteemed guest, Thank you for your time to review your recent stay at Villa Castagnola. We truly appreciate your words, and we are happy to read you enjoy the Villa at 360°. We will extend your comments to all our staff, as there is no better motivation than the one given by a happy client. We are looking forward... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 2, 2016

Overall experience was very positive - the rooms are nicely appointed, most have balconies, hotel restaurants are decent and service on par with other similar properties around Lugano. Please note that hotel is some way from the city centre, but easily reachable by car/taxi (and enjoys a quieter setting by virtue of being away from the city crowds). Unfortunately our... More 

Helpful?
2 Thank Bolshoybrat
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued guests, We truly appreciate your comment regarding your stay at Villa Castagnola.. We are pleased to read that you have thoroughly enjoyed your stay . Regarding the incident accurred during your stay we would like to clarify some points: The room you stayed in, due to the big wine stain, has been out of order for more than... More 

Zurich, Switzerland
Level Contributor
329 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 503 helpful votes
5 of 5 stars Reviewed May 23, 2016

Situated on the Lake of Lugano sits a grand old hotel with wonderful gardens and five star facilities. Our arrival was a little unwelcoming as we were not sure where reception was and no staff member seemed too inclined to help. Two of the staff members(waiters?) actually stood and watched us battle with our bags! Once we found reception, we... More 

Helpful?
1 Thank LesleyJM2014
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear Esteemed Guest, thank you for time to review your stay at Villa Castagnola on tripadvisor. We have taken note of your comments, and will share them with the involved department. We are happy to read that you have enjoyed your stay and that you have apprecciated the decor of the Villa. We are looking forward to welcoming you again... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2016 via mobile

I did not stayed there, but the staffs was friendly for an afternoon tea. Amazing patio & helpful recep. Everything was close on sunday but they lend their power adaptor ;) Thanks for being helpful ;)

Helpful?
Thank Thaifreak91
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued Guest, thank you for your comment on Tripadvisor. We are very happy you could enjoy your afternoon Tea in our amazing setting. We hope to welcoming you soon again Best regards from Lugano More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2016

Family stay, kids welcomed as much as the adults. Every attention to detail. Nothing was a problem. Having worked myself at the top end of the industry, I'm always ready to criticise & I can honestly say that I could find absolutely no fault one our three evenings at the Villa Castagnola. Attitude, timing, facilities, cleanliness & attention to detail... More 

Helpful?
1 Thank Shelley D
Antonella A, Direttore vendite at Grand Hotel Villa Castagnola, responded to this review

Dear valued guests, We truly appreciate your comment regarding your stay at Villa Castagnola. It is always a pleasure to receive positive feedback, expecially from an expert.!! THANK YOU We are pleased to see that you have thoroughly enjoyed your stay and the special attentions of our staff, Attitude, timing, facilities, cleanliness & attention to detail. It will be a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ristorante Le Relais - Grand Hotel Villa Castagnola
Ristorante Le Relais - Grand Hotel Villa Castagnola
Cuisines: Swiss, Mediterranean, European, Gluten Free Options, Italian, French, Seafood
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel Villa Castagnola, member of the “Small Luxury Hotels of the World”, is the only five star superior Hotel in Lugano and enjoys a privileged position inside a large sub-tropical park and with a beautiful view towards the lake. The elegant villa, built in 1860, combines the charm of a former era with the comfort and the care of a modern luxury hotel. The hotel offers 78 rooms, of exceptional charm, individually styled, provided with every modern comfort and with stunning park and/or lake views, balcony, terrace or loggia. All rooms, of which 28 are Junior Suites and Suites, have individual air-conditioning, and provide the most modern comforts. Restaurant Le Relais – 14 points GaultMillau-: In an elegant setting, our Executive Chef Bertogna, suggests a light and innovative Mediterranean cuisine, a balance between colours and delicate flavours that you won’t forget. In season lunch and dinner are served on the outdoor terrace, overlooking the garden and the lake. Restaurant Gallery Arté al Lago -1 Michelin Star, 16 points GaulMillau - :A theme restaurant inside an art gallery. Restaurant renewed and embellished through artworks and sculptures of contemporary artists of international stature who alternate every six months. Right on the shore of the lake, the Restaurant Gallery Arté al Lago offers a magnificent and unique view over the gulf of Lugano. Signature dishes are entirely new and original from our Executive Chef Frank Oerthle. Top notch are the facilities offered for meeting and events: any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding up to 120 people. A large and impressive venue is the Sala delle Palme, set to recall an oriental atmosphere with its Indian Rajastan panoplies and Afganistan doors dated XIX century. All our venues are appreciated for the day light and the unique ornamentation and for the unclenching rooms, private sitting-rooms, conference halls of different sizes such as Le Pavillon connected to the park trough the outdoor veranda, La Sala Delle Colonne, Sala Letizia, Sala Carlotta and Sala Ottavia, the Biblioteca and Sala Kwium.Villa Castagnola has a spectacular indoor swimming-pool with panoramic views over the gardens, a Wellness Corner, a Clarins Beauty Corner, a Danilo Hairstyling, a table-tennis room, outdoor hard court tennis fields and a private lake terrace. The Hotel is well connected to Lugano’s railway station and Airport (only 7Km to the Lugano-Agno Airport), and has easy access to the Motorway. ... more   less 

Additional Information about Grand Hotel Villa Castagnola

Address: viale Castagnola 31, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $429 - $767 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Villa Castagnola 5*
Number of rooms: 74
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Also Known As:
Grand Hotel Castagnola
Grand Hotel Lugano
Hotel Style:
#1 Spa Hotel in Lugano
#2 Romantic Hotel in Lugano
#3 Business Hotel in Lugano
#3 Luxury Hotel in Lugano
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