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Grand Hotel Villa Castagnola

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viale Castagnola 31, Lugano 6900 Switzerland
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Traveler (527)
360
Panoramas (26)
Room & Suite (548)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 12/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hotel Villa Castagnola
Updated 12/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 43 hotels in Lugano
Location
Cleanliness
Service
Value
Travelers' Choice
The Grand Hotel Villa Castagnola, member of the “Small Luxury Hotels of the World”, is the only five star superior Hotel in Lugano and enjoys a privileged position inside a large sub-tropical park and with a beautiful view towards the lake. The elegant villa, built in 1860, combines the charm of a former era with the comfort and the care of a modern luxury hotel. The hotel offers 78 rooms, of exceptional charm, individually styled, provided with every modern comfort and with stunning park and/or lake views, balcony, terrace or loggia. All rooms, of which 28 are Junior Suites and Suites, have individual air-conditioning, and provide the most modern comforts. Restaurant Le Relais – 14 points GaultMillau-: In an elegant setting, our Executive Chef Bertogna, suggests a light and innovative Mediterranean cuisine, a balance between colours and delicate flavours that you won’t forget. In season lunch and dinner are served on the outdoor terrace, overlooking the garden and the lake. Restaurant Gallery Arté al Lago -1 Michelin Star, 16 points GaulMillau - :A theme restaurant inside an art gallery. Restaurant renewed and embellished through artworks and sculptures of contemporary artists of international stature who alternate every six months. Right on the shore of the lake, the Restaurant Gallery Arté al Lago offers a magnificent and unique view over the gulf of Lugano. Signature dishes are entirely new and original from our Executive Chef Frank Oerthle. Top notch are the facilities offered for meeting and events: any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding up to 120 people. A large and impressive venue is the Sala delle Palme, set to recall an oriental atmosphere with its Indian Rajastan panoplies and Afganistan doors dated XIX century. All our venues are appreciated for the day light and the unique ornamentation and for the unclenching rooms, private sitting-rooms, conference halls of different sizes such as Le Pavillon connected to the park trough the outdoor veranda, La Sala Delle Colonne, Sala Letizia, Sala Carlotta and Sala Ottavia, the Biblioteca and Sala Kwium.Villa Castagnola has a spectacular indoor swimming-pool with panoramic views over the gardens, a Wellness Corner, a Clarins Beauty Corner, a Danilo Hairstyling, a table-tennis room, outdoor hard court tennis fields and a private lake terrace. The Hotel is well connected to Lugano’s railway station and Airport (only 7Km to the Lugano-Agno Airport), and has easy access to the Motorway.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Secured parking
Wifi
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Minibar
Flatscreen TV
Sofa bed
Bidet
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, German, Italian

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
15Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
669Reviews2Q+A82Room tips
Traveler rating
  • 550
  • 78
  • 26
  • 11
  • 5
Time of year
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Popular mentions
European_Explorer wrote a review May 2021
Canton of Neuchatel, Switzerland643 contributions172 helpful votes
The service provided in this hotel is among the best we ever experienced. There is zero grounds to complain about the staff who are happy to help, dedicated and extra professional. Communal spaces of the hotel are full of old school glamour. The hotel garden is wonderful. The hotel boasts 5+ star certification and it all works until you are shown to your room. We stayed in the classic room and it was not up to the described standard. The decor was very XX century, the wallpaper is peeling in places, the ceiling panels in the small entry hall are hideous, no coffee/tea making facilities, the TV is tiny and placed in a manner which prevents you from watching it when in bed, the bathroom is like something from the 80ies. There is no separate shower, one has to climb into a tiny narrow bathtub, squeeze like a sardine and try to quickly finish the chore of showering. The toiletries are no-brand affair in squeezy bottles - similar to ones one finds in IBIS hotels, which is appropriately cheaper. It is all a bit of a disaster. I do not mind multiple use bottles for toiletries but let them be a recognised brand if you are running a high class hotel (there is a Clarins beautician in the hotel so one would expect the toiletries to be Clarins as well) - this was like something out of Lidl store. The breakfast is basic, with hot dishes requiring extra charge - very strange. The Michelin star restaurant in the hotel is great and worth the price. The other restaurant in the hotel - a supposedly fancy Italian place is okay but definitely overpriced for the quality. We paid 300CHF for dinner for two which was simply forgettable. The bar area is wonderful, and the drinks are expertly made and served with a smile. I would definitely come back to the hotel provided I booked a different room. When it comes to personal treatment and service the place is wonderful. Facilities let it down.
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip: get a larger room if you want a decent bathroom
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2 Helpful votes
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goombie wrote a review Apr 2021
Lutry, Switzerland98 contributions37 helpful votes
A gem! An old fashioned and traditional hotel that has maintained their finger on the pulse in terms of style, service and quality. No resting on laurels of a bygone age at the Grand Hotel Villa Castagnola. Elegant, fantastic service throughout the hotel, restaurants and spa. Quality of old and contemporary in style and ambiance. I always say there is room to try somewhere new each time you travel as life is short but I would go out of my way to come back to the Castagnola. As soon as I can book business trips again for team building or incentive trips for top performers this will be a venue at the top of my list. Given the covid situation the team at this hotel seemed to have gone above and beyond in maintaining their standards and providing excellence during a difficult period. Congratulations to the whole team - you made a few days away a very special experience and I would like to say thank you!
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Jean-Pierre C wrote a review Apr 2021
Basel, Switzerland264 contributions144 helpful votes
We spent 4 days before Easter in this nice hotel. The garden is beautiful and if you like the old style Belle Epoque, it is your place. We liked the pool and the whirlpool. Unfortunately, we couldn't enjoy the tennis court which was being prepared for the nice season, but it looked quite good too. The location is pretty good with a bus station in front of the hotel and it takes you 5-6' to the City Center. If you choose to walk along the lake, it will take you 20'. Pls note that this is a very nice walk with beautiful surroundings. As far as the service in general, it is not up to the expected standard. - Many times they forgot to bring a drink we ordered or they brought the wrong one (e.g. Limonade instead of sparking water) - We also had a bad experience at the restaurant La Rucola which I commented as a separate TA review under the category "restaurant" - Customer service: As a side comment, I pre-booked all dinners ahead of arriving to ensure having a table for each evening. I was told that La Rucola was closed...but it was open. I changed the reservation from Le Relais to La Rucola at the reception the day before...and they forgot to make the change. Luckily a table was free on that evening. Overall, we were not impressed about the customer service experience Last comment about the breakfast. In my view, it is not acceptable to pay separately for cooked eggs or omelette (e.g. 2 fried eggs with bacon for an additional 14.-). In a 5* (S) hotel, just unbelievable! For a 4* hotel, the rating would be 4 (on 5) points but it is only worth 3 points as a 5* (S) with this price level.
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Date of stay: March 2021
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Iranfan wrote a review Dec 2020
Isfahan, Iran45 contributions15 helpful votes
+1
You know, the most amazing thing I can say about it is that we did just feel like our home. The staff were the member of our family. They were really Helpful, very friendly and always with a big smile:) The location is perfect, one door is close to funicular and the garden door opens to the bank of the Lugano lake. And I can't talk about the beauty of the rooms view, the lake and monte san salvatore. One thing I always mention is the classic atmosphere with antic stuff all over the hotel. And the pianist at the lobby takes you to dreams with fantastic music. Do not forget the restaurant and tasting the most delicious fish ever...
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Date of stay: January 2020Trip type: Traveled as a couple
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backpacker San Fran wrote a review Dec 2020
San Francisco, California33 contributions25 helpful votes
Very good hotel, perfect position and amazing staff!!! Definitely recommend it!! Rooms are very comfy and also very clean, between 8 of us we were all impressed!! The position is priceless, just in front of the lugano lake and with very good restaurants and bars nearby
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Date of stay: September 2020Trip type: Traveled on business
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PRICE RANGE
$340 - $524 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel castagnola, grand hotel lugano
LOCATION
SwitzerlandSwiss AlpsCanton of TicinoLugano
NUMBER OF ROOMS
74
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Frequently Asked Questions about Grand Hotel Villa Castagnola
Which popular attractions are close to Grand Hotel Villa Castagnola?
Nearby attractions include Chiesa San Pietro (0.03 miles).
What are some of the property amenities at Grand Hotel Villa Castagnola?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel Villa Castagnola?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel Villa Castagnola?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hotel Villa Castagnola?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Grand Hotel Villa Castagnola?
Conveniently located restaurants include Ristorante Galleria Arte al Lago, La Fermata, and Ristorante Le Relais - Grand Hotel Villa Castagnola.
Are there opportunities to exercise at Grand Hotel Villa Castagnola?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Grand Hotel Villa Castagnola have an airport shuttle?
Yes, Grand Hotel Villa Castagnola offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Hotel Villa Castagnola located near the city center?
Yes, it is 0.7 miles away from the center of Lugano.
Are any cleaning services offered at Grand Hotel Villa Castagnola?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Villa Castagnola?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.