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ibis Lugano Paradiso

#11 of 45 Hotels in Lugano
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387 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Eindhoven, The Netherlands
Level Contributor
3 reviews
1 of 5 stars Reviewed December 30, 2015 via mobile

The service was terrible! I am very allergic. Hence, I asked for a room without feder in my reservation. When I arrived at the hotel, I asked again about the feder. However, I went to the room and I got seek because the feder was there! I talked with Marco (the receptionist) who was very rude! He didn't try to... More 

Helpful?
Thank paulinhamv
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear costumer, We thank you for taking the time to write us a review. We would like to inform you that our pillows benefit from an environmentally responsible manufacturing through the use of recycled PET bottles. The fine fibers are hollow lining for better air circulation and silicone to accentuate the feeling of softness. The use of synthetic pillows is... More 

Singapore, Singapore
Level Contributor
90 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed November 6, 2015

The IBIS hotel has great beds and pillows! The sleep quality is fantastic. The WIFI quality is GREAT! Other than that, the IBIS is a basic, budget hotel. You will have to pay for parking (20 FR/ day) There is a vending machine in the IBIS budget next door, otherwise you will have to pay Swiss hotel prices for a... More 

Helpful?
Thank KW_Leong123
Mumbai (Bombay), India
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed September 28, 2015

Ibis is a modern hotel with well designed rooms, but rather inadequately equipped and provided for comfortable stay. The rooms do not have facilities like refrigerator, tea/coffee making, safe deposit, and even a hair dryer. The breakfast was routine with very little choice for vegetarians. But then it is an economy hotel, just two starred.

Helpful?
1 Thank Naresh1936
mumbai
Level Contributor
231 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed September 27, 2015

Ibis in Lugano is an economy hotel, with very basic amenities, meeting only very essential needs. The room is simple without any fringes, such as refrigerator, safe deposit, tea/coffee making machine or ironing facilities. Bathroom is provided with only bath towels, no face or hand towels, no toiletries except liquid soap. Otherwise, it is neat clean and functional.

Helpful?
Thank charoos
Newton Abbot, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 27, 2015

We arrived well after midnight after a really stressful days travelling. There is parking in an underground car park. The gentleman on the desk couldn't have been more helpful and made check in a breeze. The room was lovely. Good size, with a lovely big comfortable bed. Easy wifi access in the room. Even though it was now stupid o'clock... More 

Helpful?
Thank 568irenem
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Irenem Thank you for your rating and taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. We are glad to hear that you enjoyed your experience with us. Your comments regarding the services provided and our staff are very much appreciated. It is always nice and motivating to receive positive feedback. We... More 

Zurich, Switzerland
Level Contributor
311 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed September 27, 2015

OK. It was the first and probably last time I stayed in an IBIS. The place sucks. There is absolutely no style. No picture, no nice furniture, nothing. Everything was working well, the shower was plastic but not too small. The bed was good. Two towels for two people. Elevator was too small for the large hotel. If you don't... More 

Helpful?
Thank Werner W
Sao Bernardo Do Campo, Brazil
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 27, 2015

This Ibis Hotel is well located, close to lake and to the city center historical area, with a good infrastructure. The breakfast was good as well. The attendant was very nice and helpful. Unfortunately I didn't write her name down

Review collected in partnership with Ibis Hotels

Helpful?
Thank MassimilianoBarros
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Massimiliano, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, the breakfast and our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope... More 

Penang, Malaysia
Level Contributor
222 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed August 30, 2015

Before i left for our trip i tried to mark all of our hotels on the relevant maps in Lonely Planet. Paradiso wasn't even on the map for Lugano so i became worried I had booked us far out of town for the sake or car parking. However do not fear, the walk along the lake (which is the whole... More 

Helpful?
Thank webbsm
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Guest, Thank you for choosing our ibis Lugano Paradiso for your stay in Ticino. Costumer’s feedback are very important to us, we thank you for taking the time to share your impressions on tripadvisor.com. Let us inform you, that our team is available 24 hours per day. The will be happy to help you out to find the way... More 

Frigiliana, Spain
Level Contributor
308 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
3 of 5 stars Reviewed August 11, 2015

Nicely located 5 minutes from the lake, 15 minutes from town. Good underground parking. The hotel is somewhat confusingly in the same block as the Novotel and Ibis Budget, even sharing a lift with the latter. Rooms are modern, basic and functional, with good bed. We found the reception service understaffed and a little glum, with one person covering reception,... More 

Helpful?
Thank owenturney
Eva A, Assistant Manager at ibis Lugano Paradiso, responded to this review

Dear Frigiliana, Thank you for taking the time to share your impressions. We are glad you appreciated our rooms and the nice location of Paradiso. Please, allow us to express our sincerest apologies for the lack of attention you encountered during your stay. Be assured that we took notes of your comments related to the reception and we will take... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Opening in July 2012, this hotel is situated in Lugano-Paradiso, not far from the town's historic center, sophisticated shops and conference center. Open year round, the ibis hotel is an ideal base for business trips, relaxing vacations and restful weekends. The hotel boasts modern and elegant soundproofed rooms offering maximum comfort, as well a bar and breakfast room. Free WIFI access. ... more   less 

Additional Information about ibis Lugano Paradiso

Address: Via Geretta 10A, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $119 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — ibis Lugano Paradiso 2*
Number of rooms: 70
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Hotel Style:
#2 Green Hotel in Lugano
#3 Best Value Hotel in Lugano
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