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I spent one night at the hotel and have to say that the location is amazing. Really worth a visit. The hotel is equipped with old fashioned furnitures however still clean and pleasant. The rooms are comfortable, in particular the bed. Very good mattress, hence...More
1 Thank Ray C
Response from Gianni C, Director of Sales at Best Western Hotel Bellevue Au LacResponded September 28, 2016
Thank you for your feedback regarding your recent stay at the Best Western Hotel Bellevue au Lac. The bed in our rooms is part of the Best Western Hotel Bellevue au Lac “sweet sleep offer”. Our restaurant offer a daily menu starting from CHF 50.00,...More
The area is beautiful. The pictures are the day and night view from my room. The room was nice but the safe was not working. Apparently there had been a robbery a week or so earlier and we were told at check in to carry...More
A must stay while in Lugano. We had the lake room...with the best views of Lake Lugano. Zamel, the Concierge, was very helpful and welcoming. We also had a great breakfast before we went on our way throughout the day. All in all, we had...More
We found the junior suite comfortable, clean and spacious and we slept well. Air-conditioning worked well. About 6 or 8 UK TV channels rather than just news. View of the lake was very restricted but did not matter to us. Breakfast was not the best...More
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The reception and services were okay, but very slow. The rooms were fine. The safe boxes need to be upgraded immediately and cameras should be put up. On the same day, 3 families, including us, were robbed while we were out.
Please, whenever you leave...More
Thank Alia A
Response from Gianni C, Responsabile relazioni pubbliche at Best Western Hotel Bellevue Au LacResponded August 29, 2016
Dear Alia A.,
Thank you for your comments. We are happy that you liked our newly renovated rooms in the romantic style.
Security for us is important, and we have immediately checked and improved the safety measures where possible. The circumstances of what happened are...More