Best Western Hotel Bellevue Au Lac
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About
#24 of 78 hotels in Lugano
Location
4.6
Cleanliness
4.4
Service
4.1
Value
3.5
Located in Lugano,TI, the Best Western Hotel Bellevue Au Lac is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Free airport transportation
Business Center with Internet Access
Conference facilities
Concierge
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Mountain View
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
riva Antonio Caccia 10, Lugano 6902 Switzerland
Name/address in local language
Getting there
Good for walkers
Grade: 81 out of 100
81
Lugano Airport
1.9 mi•
See all flights
Malpensa Airport
27.5 mi•
See all flights
Lugano Station
16 min
Rental Cars
26 Restaurants
within 0.3 miles
273Reviews2Q+A35Room tips
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Detailed Reviews
I returned to this hotel for the second time, and it is even better! We are a couple that likes to find comfy hotels that are on the luxurious side, but not too pricey. Between our previous visit and this last one, which was in May 2021, they renewed all beds and got the new mattresses (which was my only negative point at the previous visit). Beds are big enough even for people with height over 1,90m. Rooms are nicely equipped, and the bathrooms with toiletries are clean and warm enough (!). The safety measures during covid are perfect. All the staff is super helpful, nice and they create a great atmosphere! The food is freshly prepared and really good. It's super handy to dine in, when you've just came from the travel and you have no wish to stroll around the city. The hotel is situated just 10 mins away from the city center of a nice walk along the promenade, which offers a great romantic walks at the evening after a nice dinner in one of the many good Lugano restaurants. The hotel has a covered garage that you can book (for extra payment) and it's a welcome service when traveling by car. Great comfort for a nice price!
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Review collected in partnership with Best Western
Date of stay: May 2021Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a room on the 3rd floor with full frontal view of the lake, which was beautiful. The room itself was much bigger than expected with a working desk and another folding table on the balcony so I could work both inside and outside. Two twin beds were nice with hard mattress, just as I asked. Second night I discovered the button which closes all shutters on the windows making the room dark at night, otherwise it was too bright. The decor not the most sophisticated that I have seen but that didn’t bother me. Restaurant menu also I have seen better but again with so many other options in Lugano I only ate there once. Specifically I would like to comment that the receptionists are very responsive in case of any issues - Anna was particularly welcoming on arrival - took me to the room personally which was a nice touch. Also told me where to lock my bike so it was under their surveillance camera.
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Date of stay: May 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luca Sironi, Sonstige at Best Western Hotel Bellevue Au Lac
Responded May 18, 2021
Dear Kirill, we thank you very much for your great review and we are glad to read that you really enjoyed your time your time with us. We are honoured to know that the friendly attitude of the Staff made you feel welcome and helped you troughtout your stay and that thanks to the convenient location and the big rooms you managed to enjoy your stay. We are sad to read that that quality evel of our Restaurant did not met your expectations We are looking forward to welcoming you again at the Bellevue au Lac and we are sure that we will be able to make your stay even better next time! Kind regards from all of us Management& Staff Bellevue au Lac
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for the weekend and had a room with a lake view which was beautiful - and that’s really what you’re paying for here. The room itself was tired and in need of updating, although very clean. The bed was really not very comfortable and every time my husband turned over I seemed to shoot in the air! The pillows were fine though. Noisy road but sound proofing is excellent if you have the doors closed at night. Coffee tray in the room was not filled up despite repeated requests and neither was the shower gel.
The bar and restaurant were fine although we didn’t eat dinner there we did have breakfast. Slightly chaotic with all the Covid restrictions. They could make the serving area larger to allow people to better see what’s on offer (a pretty decent continental).
Staff very pleasant and friendly and there’s a pool which was being readied for the summer which looked good.
The bar and restaurant were fine although we didn’t eat dinner there we did have breakfast. Slightly chaotic with all the Covid restrictions. They could make the serving area larger to allow people to better see what’s on offer (a pretty decent continental).
Staff very pleasant and friendly and there’s a pool which was being readied for the summer which looked good.
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luca Sironi, Sonstige at Best Western Hotel Bellevue Au Lac
Responded May 18, 2021
Dear Jraff101, we thank you for your feedback and we are glad to read that you appreciated the convenient Hotel's location and the fabulous views from our rooms. Do not hesitate to contact us directly for your next booking, we will be pleased to assist you with the room selection and you will always get the best rate. We are really sorry instead to know, that you could not enjoy our rich and fresh breakfast buffet choice . Every morning, we are pleased to delight our Guests with an European and American breakfast buffet, offering you a wide choice for the different tastes. Apart from that, we are always at your disposal for any special request; with a direct mention during your stay, we could certainly satisfy your desires. We hope to having you with us again, in occasion of your next visit to Lugano and we send you our best regards. Management & Staff Bellevcue au Lac
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we visit Lugano we usually stay around the center. This time we decided to stay at Paradiso area and chose Best Western hotel. It is a nice quiet area, at the same time close to the center, about 10-15 minutes walk, or a couple of bus stops.
The hotel has a good location with a beautiful view of the lake. Our room had a side lake view, so we enjoyed our early morning coffee on the balcony.
The room was clean and had all what one needs, mini bar, kettle with tea snd coffee… The staff are kind and helpful.
Breakfast room has a terrace/garden where one can enjoy a quiet morning. It had a good variety.
We also had dinner once at this garden which was good.
We will probably be staying at Paradiso when in Lugano and will probably choose this hotel again.
The hotel has a good location with a beautiful view of the lake. Our room had a side lake view, so we enjoyed our early morning coffee on the balcony.
The room was clean and had all what one needs, mini bar, kettle with tea snd coffee… The staff are kind and helpful.
Breakfast room has a terrace/garden where one can enjoy a quiet morning. It had a good variety.
We also had dinner once at this garden which was good.
We will probably be staying at Paradiso when in Lugano and will probably choose this hotel again.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel had some good qualities: the staff were pleasant, there was adjacent parking and it has a good location (although our room looked out on the dirty building next door). Unfortunately the rooms and decor are stuck in the 70's, which felt like when the linens and towels were last refreshed. The room had a safe, but it literally had no lock so was useless. Breakfast was okay, nothing special. Overall, and given Lugano prices, it is not four star quality and didn't feel like value for money.
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Date of stay: October 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel building was really nice and so was the location. The problem being:
1. Simply not good enough to motivate the relatively high price (€200 for one night in a all in all good room),
2. The frontdesk staff (aside from the mid-day lady) had a very nonchalant attitude towards me and other guests. Two examples below:
i) The front desk night staff seemed to be hard at work killing hours. He was watching movies on his computer and treated me as a pain in a mere disturbance whenever I needed his assistance.
i) At 11:02 (a whole two minutes after checkout time was due!) the front desk guy called the room with 10-15 signals to order me immediately out of the premise because I was late. I was down at the front desk by 11:03 and he was noticeably annoyed by my tardiness. 3 minutes late when paying the overprice of €200, come on guys.
1. Simply not good enough to motivate the relatively high price (€200 for one night in a all in all good room),
2. The frontdesk staff (aside from the mid-day lady) had a very nonchalant attitude towards me and other guests. Two examples below:
i) The front desk night staff seemed to be hard at work killing hours. He was watching movies on his computer and treated me as a pain in a mere disturbance whenever I needed his assistance.
i) At 11:02 (a whole two minutes after checkout time was due!) the front desk guy called the room with 10-15 signals to order me immediately out of the premise because I was late. I was down at the front desk by 11:03 and he was noticeably annoyed by my tardiness. 3 minutes late when paying the overprice of €200, come on guys.
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Date of stay: September 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL MANAGEMENT, Other at Best Western Hotel Bellevue Au Lac
Responded Nov 7, 2021
Dear Paradise, we thank you for choosing our property for your stay in Lugano and we are pleased to see that you appreciated the location and the Hotels building. We are so sorry to read the bad points about our reception agents who really work hard every day in order to satisfy our guest's requests. we have tried to better understand what happened and deepen the reason why you got this impression about our staff. We hope to welcome you soon and make your stay unforgettable. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service and good accommodation worth the price , I got informative explanation of tours. Mrs Miriam from concierge was helpful in giving advices and showed a lot of patience. Sophia at the front desk was friendly. Hotel is centrally located and clean and food was good. I got value for the price for paid.
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Date of stay: September 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Your front desk staff is definitely one previous gem!
Staying for our anniversary, we could not have expected better service and attentions for our romantic staycation in Lugano.
The bedroom view on the lake is breathtaking and the experience of sharing a cold glass of wine on your private balcony is unrivaled.
Many thanks for everything, we will definitely come back!
Staying for our anniversary, we could not have expected better service and attentions for our romantic staycation in Lugano.
The bedroom view on the lake is breathtaking and the experience of sharing a cold glass of wine on your private balcony is unrivaled.
Many thanks for everything, we will definitely come back!
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip:Â Take lake view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miriam Q, Revenue Management at Best Western Hotel Bellevue Au Lac
Responded Jun 29, 2021
Dear Stamico, Thank you so much for the great review and for the best score; we are glad to read that you really enjoyed your stay with us and that the Hotel services and Staff fullfilled all of your expectations. We are looking forward to welcoming you again during your next visit to Lugano and in the meantime we send you our best regards. Management & Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel overbooked through Booking.com and canceled our reservation less than a week from our reservation. We were left scrambling to find accommodation as the Booking.com alternative was not at the same level as our original reservation. Booking.com has not been very helpful and we found our own accommodation thankfully.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip:Â Don't book here unless you have an alternative in mind! They cancelled our reservation and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was in this hotel for 3 nights in September, it was absolutely wonderful! The room had a balcony, which was very nice since the weather was extremely good! Bus stops are close by or a nice stroll by the lake to the center of Lugano.
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"Don't book here unless you have an alternative in mind! They cancelled our reservation and did nothing to help in less than a week."Read full review
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PRICE RANGE
$244 - $327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western lugano, lugano best western
LOCATION
SwitzerlandSwiss AlpsCanton of TicinoLugano
NUMBER OF ROOMS
65
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Frequently Asked Questions about Best Western Hotel Bellevue Au Lac
Which popular attractions are close to Best Western Hotel Bellevue Au Lac?
Nearby attractions include Chiesa Santa Maria Di Loreto (0.3 miles), Parco Villa Florida (0.1 miles), and Fondazione Gabriele e Anna Braglia (0.1 miles).
What are some of the property amenities at Best Western Hotel Bellevue Au Lac?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Hotel Bellevue Au Lac?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Hotel Bellevue Au Lac?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Hotel Bellevue Au Lac?
Yes, parking is available to guests.
What are some restaurants close to Best Western Hotel Bellevue Au Lac?
Conveniently located restaurants include Meta, Principe Leopoldo Restaurant, and I Due Sud, Ristorante a Lugano.
Are there opportunities to exercise at Best Western Hotel Bellevue Au Lac?
Yes, guests have access to a pool during their stay.
Does Best Western Hotel Bellevue Au Lac have airport transportation?
Yes, Best Western Hotel Bellevue Au Lac offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Best Western Hotel Bellevue Au Lac located near the city center?
Yes, it is 0.9 miles away from the center of Lugano.
Are any cleaning services offered at Best Western Hotel Bellevue Au Lac?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Hotel Bellevue Au Lac offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.