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BEST WESTERN Hotel Bellevue Au Lac

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#22 of 45 Hotels in Lugano
Certificate of Excellence
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140 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Toronto, Ontario, Canada
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A must stay while in Lugano. We had the lake room...with the best views of Lake Lugano. Zamel, the Concierge, was very helpful and welcoming. We also had a great breakfast before we went on our way throughout the day. All in all, we had a pleasant stay and we look forward to coming back when in Lugano.

Thank Lukas W
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We found the junior suite comfortable, clean and spacious and we slept well. Air-conditioning worked well. About 6 or 8 UK TV channels rather than just news. View of the lake was very restricted but did not matter to us. Breakfast was not the best I have had in Switzerland but was acceptable.

Review collected in partnership with Best Western

Thank Anthony H
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

The reception and services were okay, but very slow. The rooms were fine. The safe boxes need to be upgraded immediately and cameras should be put up. On the same day, 3 families, including us, were robbed while we were out. Please, whenever you leave any hotel to tour the city or eat, take your passports with you. It just... More 

Thank Alia A
Vancouver, Canada
Level Contributor
149 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed July 23, 2016 via mobile

This was a beautiful property, with awesome pool, fantastic breakfast; but horrible front desk service. The hotel had a lot of Middle Eastern guests who they served well, but had no time for us. We stayed 5 nights, are Diamond Level Best Western members and have never been treated so disdainfully! When we arrived early, the clerk dismissed us immediately... More 

Thank Dem6806
Northern California, US
Level Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 17, 2016

My association had a meeting here and every one was staying at the hotel. The hotel isn't that far from the Paradiso train station. I followed the instructions and walked from the train station to the hotel. It was all downhill. The hotel faces Lake Lugano and my room has one window facing the lake. The staff was absolutely wonderful... More 

Thank xiongxiong43
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2016 via mobile

Jamel and Diana greeted us upon arrival at this lovely hotel. The location was excellent and we stopped in to see if they had a room . The greeting was so warm we felt like we had a arrived at the perfect place. We stayed in room 210 , large and nice view from balcony . Jamel and Diana spoke... More 

1 Thank Norlyn P
San Antonio, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2016 via mobile

This hotel had a great air conditioner. Very comfortable room right in front of the lake. Across the street was the boat dock to cruise the lake sites. A short walk and you are in downtown Lugano close to the train station and restaurants. Breakfast was good and staff were very helpful with information.

Thank Glennpatrizio
Lochcarron, United Kingdom
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed July 2, 2016

When we visited this hotel for a four nights stay recently, we found that there were a surprisingly small number of guests, apparently as a result of the continuing strength of the Swiss franc against both Sterling and the Euro, which tends to make Swiss hotel prices quite expensive and sometimes uncompetitive with some of those in the rest of... More 

Thank flowerofscotland10
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2016

The hotel was easy to locate with a downhill walk (with our luggage in tow!) from the Paradiso station. We were warmly greeted and showed to our room. We stayed in a room with a balcony front and center on the lake. The room was clean and comfortable with a spacious well-appointed bathroom. The decor was slightly dated but overall... More 

Thank Jessica B
Denver, Colorado
Level Contributor
201 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed June 7, 2016

The hotel is a beautiful property right on the lakeshore. I was told the building is a 140 years old but they do a marvelous job maintaining the remodeling that was done more recently. I was in room 109, which is on the corner with a small patio area and a spectacular view of the lake and the Alps. The... More 

Thank RandiinChicago
Gianni C, Director of Sales at BEST WESTERN Hotel Bellevue Au Lac, responded to this review

Thank you very much for your review of the Best western Hotel Bellevue au Lac! Great to hear your overall experience of your stay was good. We have also noted your kind comments on items we have to improve on and on which we can certainly do better. I hope you allow us a second chance to welcome you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

70 photos of this hotel

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Hotel & Grounds (14)
Dining (2)
View from Room (14)
Room/Suite (13)
Pool/Beach Area (2)
Bathroom (4)
Other (19)

Management photos: Courtesy of the property manager

All Management Photos (2)
Hotel & Grounds (1)
Room/Suite (1)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Best Western Hotel Bellevue au Lac, a jewel of the Lugano lake full of tradition and history, is located right on the Lugano lakeside promenade, only a few minutes walk from the historic centre. It offers a superb view over the Lugano bay and the surrounding mountains. New Suites and fully renovated, air-conditioned rooms with balcony and stunning view over the lake. WI-FI Internet connection is available free of charge in the whole building. A heated outdoor swimming pool (24°) with relaxing area and the Bellevue Bar with terrace and lake view will make your holiday just perfect. Moreover Le Gourmet and Il Giardinetto Restaurants offer an excellent local and international Cuisine. ... more   less 

Additional Information about BEST WESTERN Hotel Bellevue Au Lac

Address: riva Antonio Caccia 10, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $260 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Bellevue Au Lac 4*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Lugano
Lugano Best Western
Hotel Style:
#12 Luxury Hotel in Lugano
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