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BEST WESTERN Hotel Bellevue Au Lac

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#23 of 45 Hotels in Lugano
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN Hotel Bellevue Au Lac
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147 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Overall the interior could be a bit freshened up. The people are very nice. Parking is very special. They need to bring you to the next door garage. Where you only can park with their assistance. I couldn't find it myself, nor you can enter without the support of the receptionist. So I called to ask for assistance, but nobody... More 

Thank Quentin D
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

I spent one night at the hotel and have to say that the location is amazing. Really worth a visit. The hotel is equipped with old fashioned furnitures however still clean and pleasant. The rooms are comfortable, in particular the bed. Very good mattress, hence very good night sleep. The prices are a bit too high for my taste. I... More 

Thank RcAroundTheWorld
Gianni C, Director of Sales at BEST WESTERN Hotel Bellevue Au Lac, responded to this review

Thank you for your feedback regarding your recent stay at the Best Western Hotel Bellevue au Lac. The bed in our rooms is part of the Best Western Hotel Bellevue au Lac “sweet sleep offer”. Our restaurant offer a daily menu starting from CHF 50.00, and our guests have always the choice of “à la carte” dishes. We would like... More 

Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed September 18, 2016 via mobile

The area is beautiful. The pictures are the day and night view from my room. The room was nice but the safe was not working. Apparently there had been a robbery a week or so earlier and we were told at check in to carry our valuables with us when we left the room. We felt safe at all times.... More 

Thank travelindan
Toronto, Ontario, Canada
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 10, 2016

A must stay while in Lugano. We had the lake room...with the best views of Lake Lugano. Zamel, the Concierge, was very helpful and welcoming. We also had a great breakfast before we went on our way throughout the day. All in all, we had a pleasant stay and we look forward to coming back when in Lugano.

Thank Lukas W
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 6, 2016

We found the junior suite comfortable, clean and spacious and we slept well. Air-conditioning worked well. About 6 or 8 UK TV channels rather than just news. View of the lake was very restricted but did not matter to us. Breakfast was not the best I have had in Switzerland but was acceptable.

Review collected in partnership with Best Western

Thank Anthony H
1 review
1 of 5 bubbles Reviewed August 4, 2016 via mobile

The reception and services were okay, but very slow. The rooms were fine. The safe boxes need to be upgraded immediately and cameras should be put up. On the same day, 3 families, including us, were robbed while we were out. Please, whenever you leave any hotel to tour the city or eat, take your passports with you. It just... More 

Thank Alia A
Gianni C, Responsabile relazioni pubbliche at BEST WESTERN Hotel Bellevue Au Lac, responded to this review

Dear Alia A., Thank you for your comments. We are happy that you liked our newly renovated rooms in the romantic style. Security for us is important, and we have immediately checked and improved the safety measures where possible. The circumstances of what happened are under investigation, and with the very good collaboration with the local security authorities, you had... More 

Vancouver, Canada
Level Contributor
151 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed July 23, 2016 via mobile

This was a beautiful property, with awesome pool, fantastic breakfast; but horrible front desk service. The hotel had a lot of Middle Eastern guests who they served well, but had no time for us. We stayed 5 nights, are Diamond Level Best Western members and have never been treated so disdainfully! When we arrived early, the clerk dismissed us immediately... More 

Thank Dem6806
Gianni C, Responsabile relazioni pubbliche at BEST WESTERN Hotel Bellevue Au Lac, responded to this review

Dear guest, Thank you for your positive comments on the hotel in general and on the “fantastic breakfast”. Our philosophy is to treat all our guests equally with as much attention as possible to make you feel at a second home for the time of the stay at the Bellevue au Lac. I think our staff at the reception was... More 

Northern California, US
Level Contributor
57 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed July 17, 2016

My association had a meeting here and every one was staying at the hotel. The hotel isn't that far from the Paradiso train station. I followed the instructions and walked from the train station to the hotel. It was all downhill. The hotel faces Lake Lugano and my room has one window facing the lake. The staff was absolutely wonderful... More 

Thank xiongxiong43
Boynton Beach, Florida
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 8, 2016 via mobile

Jamel and Diana greeted us upon arrival at this lovely hotel. The location was excellent and we stopped in to see if they had a room . The greeting was so warm we felt like we had a arrived at the perfect place. We stayed in room 210 , large and nice view from balcony . Jamel and Diana spoke... More 

1 Thank Norlyn P
San Antonio, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 6, 2016 via mobile

This hotel had a great air conditioner. Very comfortable room right in front of the lake. Across the street was the boat dock to cruise the lake sites. A short walk and you are in downtown Lugano close to the train station and restaurants. Breakfast was good and staff were very helpful with information.

Thank Glennpatrizio
Questions? Get answers from hotel staff and past guests. Ask a question

85 photos of this hotel

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Hotel & Grounds (14)
Dining (2)
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Room/Suite (13)
Pool/Beach Area (2)
Bathroom (4)
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Management photos: Courtesy of the property manager

All Management Photos (2)
Hotel & Grounds (1)
Room/Suite (1)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Free Breakfast
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Best Western Hotel Bellevue au Lac, a jewel of the Lugano lake full of tradition and history, is located right on the Lugano lakeside promenade, only a few minutes walk from the historic centre. It offers a superb view over the Lugano bay and the surrounding mountains. New Suites and fully renovated, air-conditioned rooms with balcony and stunning view over the lake. WI-FI Internet connection is available free of charge in the whole building. A heated outdoor swimming pool (24°) with relaxing area and the Bellevue Bar with terrace and lake view will make your holiday just perfect. Moreover Le Gourmet and Il Giardinetto Restaurants offer an excellent local and international Cuisine. ... more   less 

Additional Information about BEST WESTERN Hotel Bellevue Au Lac

Address: riva Antonio Caccia 10, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $232 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Bellevue Au Lac 4*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Lugano
Lugano Best Western
Hotel Style:
#12 Luxury Hotel in Lugano
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