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Grand Hotel Eden

riva Paradiso 1, Lugano 6900, Switzerland
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Grand Hotel Eden
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272 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Mechelen, Belgium
Level Contributor
212 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is perfectly located in front of the lake, rooms have lake view and balcony. They have a very nice outdoor lounge on the water with good drinks, sun beds and possibility to swim. There is also a good spa and indoor swimming pool. So all this is really at 5 star level. But the hotel as such looks... More 

Helpful?
Thank Luk V
Switzerland
1 review
4 of 5 stars Reviewed June 14, 2016

We had a very nice stay, with good location to go by walk to the center. Nice staff and very good breakfest. The room was very quiet and with direct vue on the lake. Short distance for hiking to San Salvatore.

Review collected in partnership with this hotel

Helpful?
Thank Stephanie R
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Stephanie R”, Thank you for taking the time to post your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the friendliness and attentiveness of our personnel and also our breakfast buffet I look forward to your next visit and send you our best regards from Lugano!... More 

Booker Bay, Australia
Level Contributor
177 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed June 10, 2016 via mobile

A nice hotel with adequate facilities and very good views from their bar and restaurant . Our room view was pleasant but restricted. The foyer is impressive with wood and leather panels around the reception desk. The reception staff were welcoming and helpful. Our room was well appointed and with sufficient space for two. The room was clean and there... More 

Helpful?
1 Thank Ron T
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Ron T”, Thank you for taking the time review your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the location of the Hotel, the Hotel in overall and our personnel. I have also taken good note of your remarks regarding our breakfast buffet and I thank you for your sincere observations, which... More 

Al Madinah Province, Saudi Arabia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 23, 2016

Best view direct facing the lake .Great breakfast room and variety.Big balconies overlooking the fountain.Spacious rooms and well furnished.Location near city center and resturant and cafes.Rented private boat which was a little bit slow but nice

Helpful?
Thank nadoo_1431
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “nadoo_1431”, Thank you sharing your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the Hotel location, breakfast and your room. I look forward to your next visit and send you our best regards from Lugano! Massimiliano Trombetta Hotel Manager More 

2 reviews
1 of 5 stars Reviewed May 22, 2016 via mobile

The receptionist was rude.. I paid for an air condition room but it was off and when I asked about it they said the manger order to turn off the AC, my husband and me couldn't sleep well that night. balcony was not clean. Grand hotel Eden just ruined our stay in Lugano T.T

Helpful?
Thank MiSS O
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear " MiSS O", Thank you for sharing your review about your recent stay at the Grand Hotel Eden. I am sorry for the receptionist behaviour and I apologize for this. Best regards, Massimiliano Trombetta Hotel Manager More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

We stayed at the hotel with a couple of friends and their baby girl. The plus are definitely the VIEW, the staff, it's very clean, we cannot hear the neighbors and the beds are enormous. The walk to the city center was perfect for us, by the lake and with great weather but be aware that for older people or... More 

Helpful?
Thank Nella03
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Nella03”, Thank you for taking the time to post your review about your recent stay at the Grand Hotel Eden. I am pleased to read that you enjoyed the view from your room, our personnel attitude and the cleanness in general. At the same time I am sorry and I apologize for the breakfast problem you experienced the second... More 

Geneva
Level Contributor
109 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 11, 2016

Luxury 5 star Hotel, with perfect location opposite the lake. The place certainly had seen better times years or even decades before, but still is a perfect choice for a weekend in Lugano. Rooms are mid-sized, all have balcony, however, air condition did not work at all, so quite hot during the day and even in the night. All staff... More 

Helpful?
Thank Reto1961
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Reto1961”, Thank you for taking the time to post your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the location, our Spa and also the friendliness and helpfulness of our personnel. I look forward to your next visit, maybe in few weeks, when our air conditioning... More 

Pembroke Pines, Florida, United States
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 25, 2016 via mobile

This hotel is in a great location in Lugano. Even though it is dated, it's clean and staff is very friendly and attentive. You can tell you are in a better class hotel. We had a room with an amazing view of the lake. Had brunch there one day and it was very good.

Helpful?
Thank Gloria Susy D
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Gloria Susy D”, Thank you for taking the time to post your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the friendliness and attentiveness of our personnel and also our brunch. I look forward to your next visit and send you our best regards from Lugano!... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed March 28, 2016

Pretty beautiful hotel, especially staff members are very helpful and kind. I want to personally thanks breakfast waiter Francesco, top class service and other times courtesy, that is the way every waiter should be. The views from room balconies are simply stunning. I felt at home even so far away. Thanks guys keep up the good work!

Helpful?
Thank BucketKnight
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “BucketKnight”, Thank you sharing your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the Hotel and our personnel helpfulness and kindness. I will be also happy to transmit your kind words to Francesco. He will be very pleased and glad to read your comments. We all... More 

Zug, Zug, Switzerland
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 7, 2016

Beautiful room with balcony and lake view. As it is a five star hotel the staff is taking care of everything. We traveled with two dogs but have been charge for only one. Parking costs 20 bucks per day, a bit expensive. Don't know how the breakfast is we left without enjoying the buffet.

Helpful?
Thank Ursula W
MTLugano, Manager at Grand Hotel Eden, responded to this review

Dear “Ursula W”, Thank you for taking the time review your recent stay at the Grand Hotel Eden. I am delighted to read that you loved your room and also that our personnel was very helpful. I am sorry to read that you could not enjoy our buffet breakfast, which offers a wide selection of homemade specialties. This could be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 

Additional Information about Grand Hotel Eden

Address: riva Paradiso 1, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $261 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Grand Hotel Lugano
Hotel Style:
#5 Spa Hotel in Lugano
#10 Romantic Hotel in Lugano
#13 Luxury Hotel in Lugano
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