One of the most beautiful luxury and chic hotel in St Moritz. The hotel staff is very competent and friendly, I enjoyed very much the stunning views over Lake, I couldn't get enough! The renovated rooms are very contemporary and authentic at the same time. Everything was perfect i could have spend a month there! The breakfast is fantastic!
The Kulm Hotel in St. Moritz used to be my my very first 5-Star-Superior experience at the time. After several visits I must say that I have not seen a hotel structure reaching the same level of perfection ever since. In my view It it should be a role model for many five star houses in Switzerland and beyond. This time I was assigned one of the renovated rooms which was once more next level - very contemporary and authentic at the same time. The hotel staff was again very welcoming, competent and friendly. The strong footprint of a management paying attention to the tiniest details could be felt during the entire stay. All the current COVID-19 measures were implemented in a very discrete but nevertheless highly diligent way. Will definitely be back again soon!
We stayed for 4 nights at the end of June as 2adults and 1kid ( 3 years old). Overal our experience was very good with a few special highlights to mention : 1. Joanna at the reception was very friendly and helped me to arrange flowers for my husband’s birthday during our stay. And she’s always friendly and attentive. 2, Dora at the kids club. At the time we visited, there are not many kids in the hotel, therefore the kids club supervision service was on request. And Dora looked after our daughter so well during 2 days which we requested some supervision time so we could have some quality and relax time at the spa. 3. Very kids family. No only the kids have free ice-cream during their stay, but the most helpful service is the free laundry service for the kids during the stay. As parants of 3 years old, she almost need to change clothes 2 times every day, as clothes get dirty easily. And the service is just so kind and take so much effort away from the parants. And not mention the laundry service is so great. You will receive the clothes like new. 4. Room. We like a lot our room. We stayed at the deluxe junior suite facing the lake. Our room is on the newly renovated floor. The decoration and the view are all perfect and very good size for a small family. Regarding to improvement area, which is on the F&B and the service , I really hope that this can be taken into consideration , as I do see myself coming back in the future and would be so great to see improvements; 1. Breakfast: the breakfast is a little bit disappointed. We have been to many luxury hotels in Switzerland. And the quality wasn’t impressive here. And let me give one example: on day 1, i ordered fried egg with advocate. (In my previous experience with other hotel, i would normally receive half avocado on the side, but they only provided 2-3 thin slides of avocado. And the most important thing is the avocado quality was quite bad (over matured, with the black thing you see on the avocado) On second day, i ordered the Egg benefit, and the spinach are over cooked. One last thing is the service at the breakfast. The service we get at the breakfast was weirdly not the same standard as in the other restaurant at the dinner. It appears to be a bit cold from some staffs (not everyone, there are very good staff we met as well) Again, another example, we arrived at the breakfast point one morning, which there were not many people, and clearly 3-4 empty tables by the window. And we were not been asked which table we want, but just appointed to one of the table in the middle facing the entrance. And i felt that’s because the baby chair was just next to this table? Maybe the staff don’t want to move the baby chair to the window seats?) We had half board and manage to try 3 restaurants during our stay, the Grand restaurant, The Pizzeria, and Kulm Country club. And we definitely enjoy Kulm country club the most , both in terms of food and the service. The lobster risotto at Kulm Country club is a must try!…
You can tell that it’s a five star hotel! I have been to many five star hotels but they were never close to this one. The service is irreproachable, the spa has everything you need, the view is breathtaking and the bedding so comfortable. I was trying to find something to say but seriously this hotel has everything you need. I will come back for sure.
Stayed 17 nights at the Kulm and as hallucinating it may sound EVERYTHING was perfect and that during challenging times! The SPA is top, food quality out of this world and as much as restaurants were closed outside the Kulm has a lot to offer Thank you for a wonderful stay