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Via Johannes Badrutt 11, St. Moritz 7500 Switzerland
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 03/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Carlton Hotel St. Moritz
Updated 03/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 32 hotels in St. Moritz
Location
4.8
Cleanliness
5.0
Service
4.9
Value
4.5
The five-star hotel beguiles all of the senses with an extravagantly colourful ambience, culinary delights to a high standard and an unrivalled largesse. All of the 60 south-facing rooms and suites are furnished with the finest materials and offer a breathtaking view of the lake and the mountains. Not only our guests are impressed, but also Forbes: in the excellent rating, which is considered an international seal of approval, the Carlton Hotel is praised above all for its location and exceptional service. Every guest is thus provided with a private concierge who is available 24/7, and an outdoor butler will organize tailored experiences. The hotel's own ski shop as well as the ski school complete your active winter holiday. Two restaurants - Romanoff and Da Vittorio St. Moritz (2 Michelin stars and 18 GaultMillau points) - serve first-class culinary delights in an authentic and informal setting. Furthermore, the Carlton Bar & Lobby – said by Forbes to be among the 45 best bars in the world – invites you to relax on its large sun terrace with the best view over Lake St. Moritz. Covering 1,200 square metres, the Carlton’s spa is spread across three floors and boasts an indoor pool, an outdoor pool and a spacious spa area with luxuriously appointed treatment rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Hiking
Babysitting
Electric vehicle charging station
Valet parking
Internet
Pool with view
Pool / beach towels
Swimming pool toys
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Special diet menus
Wine / champagne
Ski rentals
Ski school
Skiing
Tennis court offsite
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Strollers
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Waxing services
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun terrace
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Additional bathroom
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Bidet
Soundproof rooms
Bathrobes
Dining area
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Minibar
Oven
Stovetop
On-demand movies
Radio
iPod docking station
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
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318Reviews6Q+A35Room tips
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Massimiliano wrote a review Mar 2022
1 contribution
Nothing to add, everything but everything was perfect. Number 1 in St. Moritz for me by far. Beautiful view from the rooms, excellent food and beverage, friendly and competent staff. Thank you Team Carlton!
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tschuggen Hotel Group, Inhaber at Carlton Hotel St. Moritz
Responded May 30, 2022
Dear Mass1miliano Thank you for this overwhelming feedback. We are extremely pleased that you enjoyed your stay so much and that you have chosen it as your favorite in St. Moritz. We wish you a great summer and are already looking forward to welcoming you again in winter. Sincerely Stephanie & Michael Lehnort Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
X X wrote a review Mar 2022
New York City, New York6 contributions1 helpful vote
Hotel's Favorite
My wife and I stayed at the Carlton Hotel St. Moritz in February 2022. The service and accommodations were some of the finest we have ever experienced. The hotel is near the train station overlooking Lake St. Moritz on the eastern part of the town. The hotel is elegant and relatively smaller than some of the other properties with 60 rooms, but still with a grand design. We booked using the American Express Fine Hotels and Resorts and were upgraded to a junior suite. The room was ultimately the nicest of our entire trip in Switzerland. All of the furnishings were modern and the bathroom was spacious consistent with a five-star property. The room was on a high floor overlooking Lake St. Moritz where later in the week we attended the White Turf horse racing. We were addressed by name the entire stay and were treated by the staff as valued guests. In particular, the concierge provided us with exceptional service and went above and beyond expected services helping us to obtain our previously purchased ski passes (requiring a special trip to the train station) and arranging frequent house-car transportation (and back) to the town center, various other hotel/restaurants, and the principal ski lift. The included breakfast buffet was pleasant and comprehensive with different breads and the ability to order eggs or other hot dishes directly from the kitchen. We rented ski equipment from the hotel's Ski Service. The spa and exercise facilities were enjoyable, especially the pool, hot tub, and steam room after a long day of skiing. There are absolutely no weaknesses to this property if you are seeking first-class luxury accommodations. My wife and I dined one evening at the Michelin 2-Star Da Vittorio restaurant. If I had known earlier, I would have purchased our ski passes at the hotel (same price as internet). Taxis are expensive: take advantage of the complimentary house car(s). Skiing St. Moritz is an experience of a lifetime. I hope to return to my new friends at Carlton Hotel.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tschuggen Hotel Group, Inhaber at Carlton Hotel St. Moritz
Responded May 30, 2022
Dear x1xx Thank you for your beautiful and detailed feedback, as well as the time you have taken for it. We are very pleased that you enjoyed your stay with us and in St. Moritz so much. We will be very happy to share your feedback with our team. We wish you a wonderful summer and are already looking forward to welcoming you again soon. Sincerely Stephanie & Michael Lehnort Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Divinelife L wrote a review Mar 2022
6 contributions1 helpful vote
Beautiful rooms and incredible staff. We got upgraded two levels for a better room. Perfect for skying, great shuttle service and rental. Quality of service was the best i ever had in a luxury hotel. They should have 6 stars so people know they are way above the other 5 stars hotels
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tschuggen Hotel Group, Inhaber at Carlton Hotel St. Moritz
Responded May 30, 2022
Thank you for the extremely nice compliment, dear "divinelifel", which we will be very very happy to share with our team. It was a pleasure to welcome you and we are already looking forward to your next stay with us. Sincerely Stephanie & Michael Lehnort, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nadine H wrote a review Feb 2022
4 contributions
We loved our stay at the Carlton Hotel. It was just perfect. It is 5 star but not in a show off look we are the best way. it is 5 star because everything happen just automatically, without you noticing. Making them the best. The team are friendly, professional and helpful without being fake or overpowering. They did their job with passion. The breakfast has everything, I would every want for Breakfast and what I liked most was how fresh the food was. For example things like eggs, bacon, Omelettes, pancakes could be ordered from the menu and were made freshly for you. The spa was great to relax. The right temperature both pools and air. I loved the flooring as normally at pools when wet the floor is so slippery. Here is was not at all and since I was already on crutches I was happy not to have to worry about falling. The hotel is like a private hotel with only 60 suites the service is 5 star without feeling like it was mass produced or crowded.I think after staying at the Carlton I will find it hard to go back to other hotel chains. Thank you to the amazing team, Lea, Christina, Michael and all those we did not meet but were there making everything perfect behind the scenes.
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Date of stay: February 2022
Value
Cleanliness
Service
Room Tip: All rooms have a view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tschuggen Hotel Group, Inhaber at Carlton Hotel St. Moritz
Responded May 30, 2022
Dear 363nadineh thank you for your detailed and nice feedback about your stay with us. It always makes us very happy when our guests feel so comfortable with us and they can indulge in their everyday life after their departure recovered and relaxed. We will gladly pass on your compliment to our team and look forward to your next stay with us. Sincerely Stephanie & Michael Lehnort, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana C wrote a review Jul 2021
United States7 contributions1 helpful vote
Looking back at our short winter break we were lucky to have spent 3 amazing days in St. Moritz. The hotel was grand- spacious rooms and very friendly staff. Overall the location is centric on the map but in reality not really easy to get around on foot. The Italian restaurant was fab. The interiors were not our thing and maybe we should have done more research in advance. We will try another hotel next time but most certainly be back in the restaurant.
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Date of stay: December 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lehnort Michael Stephanie, Geschäftsführer at Carlton Hotel St. Moritz
Responded Jan 9, 2022
Dear C2077UXanac We are very pleased that you were delighted with our hotel and especially with the restaurant Da Vittorio. You are right, our hotel is not in the center but very well accessible via a beautiful walkway within 5 minutes. For our guests who do not like to walk, we offer of course transfers with our shuttles. We are already looking forward to welcoming you again soon at the Da Vittorio. Best regards Stephanie & Michael Lehnort, General Managers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dennis H wrote a review Jan 2021
Munich, Germany38 contributions6 helpful votes
We stayed at the Carlton for 2 nights and wish we could have stayed much longer. We have booked a spacious Junior Suite with 65 sqm, but the hotel actually offers pretty large rooms throughout their categories and they all have a perfect view over the lake and the valley. The design of the rooms and suites is definitely something else and not your standard design. It is just great to soak up this extravagant atmosphere. Our room was in excellent shape as if the hotel just opened yesterday. From arrival with the hotel's Bentley limousine service at the train station until departure all the staff was unbelievably friendly and helpful. Once arriving at the Carlton you immediately feel a sense of relaxation as the hotel and the team manage to put you in a vacation mindset straight away. Currently breakfast is served a la carte and includes a variety of dishes where everybody will find something they like. Quality and presentation are excellent. Definitely a highlight and a must visit is the Italian restaurant Da Vittorio which has earned 2 Michelin stars. We enjoyed a spectacular tasting menu which was our best dining experience in our lives so far. Both the quality and presentation of the food, but also the service team were remarkable. All in all, we will never forget our amazing stay at the Carlton and will definitely be back in the future!!!
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Date of stay: January 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Philippe D Clarinval, General Manager at Carlton Hotel St. Moritz
Responded Jan 14, 2021
Dear Mr. Dennis H, Thank you so very much for your wonderful and detailed review on your stay at the Carlton Hotel. It fulfills me with joy that you and your partner have made exceptional experienced while staying with us and could truly create memories for a lifetime. With pleasure we will be welcoming you back in future. Yours, Philippe D. Clarinval
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
federicas wrote a review Jan 2021
Como, Italy7 contributions7 helpful votes
The hotel is strategically located at only 9mins from the main station, and so close to both the city center and the beautiful lake of St.Moritz. In winter season, I would recommend going up with a taxi, as walking up is a bit of a struggle. We were given a room with spectacular view and which was perfectly cleaned. I am a housekeeping supervisor and I can tell I was totally blown away by the cleaniness. The Gondola Pop-Up is such a cute way to experience the authentic mountain vibe. Also, the main restaurant was very classy and descrete, where we able to enjoy a plant-based menu. Should also mention that breakfast service was truly amazing: cordial and very guest-oriented. Big thanks to Nicola for an amazing service. The spa was also an highlight: the outdoor pool was one of my personal favourites (I suggest to go for a short swim either early in the morning or at sunset time), and the view from the whole pool-spa area is just breathtaking. Overall, a very delightful experience, and worth of mention is the attention to the safety of guests and staff during Covid-19 times: from the restaurant service to overall cleaningness we felt safe till the very last second.
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Date of stay: January 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Philippe D Clarinval, General Manager at Carlton Hotel St. Moritz
Responded Jan 8, 2021
Dear federicacs, Thank you very much for taking the time to share your experience with us. I am glad to read that you have enjoyed your stay - Rest assured that your feedback is shared with the entire team. A pity that you have not informed us about your arrival by train, as we would have been pleased to pick you up with our Bentley limousine, which is a complimentary service of the Carlton Hotel. We would be happy to welcoming you back in future. Yours, Philippe D. Clarinval
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simon wrote a review Jan 2021
Copenhagen, Denmark4 contributions1 helpful vote
We celebrated NYE in St. Moritz at the Carlton hotel. When we checked out after a beautiful stay, something really extraordinary happened.. I forgot on of my bags at the hotel. We called the hotel and 3 hours later a driver from the hotel delivered the bag (3 hours drive from the hotel to our apartment) without charging us anything. They even gave us two gifts from the pastry chef. This is what I call extraordinary service and kindness. Can’t wait to go back to the Carlton! PS. We also received a handwritten “safe travels” letter from the GM when the bag arrived.
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Date of stay: December 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Philippe D Clarinval, General Manager at Carlton Hotel St. Moritz
Responded Jan 5, 2021
Dear Simonh_denmark, It was wonderful to have you among us for the turn of the year, and I am thrilled to know that you've enjoyed your stay with us so much. Because it is our pleasure to please, I'm also happy for you that your item reached you in time for your onward travel. We are all looking forward to welcoming you again should your travels lead you back to St. Moritz. Yours, Philippe D. Clarinval
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrsOL wrote a review Dec 2020
London, United Kingdom50 contributions82 helpful votes
My husband and I stayed at this hotel in December 2020 booked for 3 nights, stayed for 5 nights. We stayed at the Carlton Hotel St Moritz following a year of cancelled trips during the global pandemic, choosing only based on the TA reviews and the fact that its part of the AMEX FHR and LHW, as well as the boutique factor over hotels such as Badrutt's Palace. We chose to get the train from Zurich to St Moritz, and was met at the train station by the Carlton complimentary car service. The Carlton is like a Swiss Fairytale, perfectly situated for romance, Alpine views and luxurious service. On arrival to our room, I was taken aback by the strong design but honestly it's part of the charm. The suite is incredibly large, with 2 balconies overlooking the lake and mountains. In fact the views are incredibly stunning, revealed by electronic controlled screens. The bathroom was clean and provided Molton Brown toiletries. As we were without our children, we enjoyed breakfast (delivered a la carte) in Romanoff with the appropriate COVID QR scan menus, including champagne, wonderful vegetable juices and some of the best French toast I have had in a while. We didn't have dinner at the Romanoff, but were able to have the most incredible tasting menu at Da Vittorio the 2 Michelin Star restaurant. We met the Head Chef, after what was a truly delectable meal, felt like 12 courses of heaven! Other evenings we enjoyed drinks and meal in the Carlton Lobby beside the fireplace. The hotel's location is central but secluded - you are only 5 minutes walk into the centre of town but high enough to feel right between the Alps, and surrounded by snowy scenes. We enjoyed the horseride with picnic basket (I wouldn't recommend getting the picnic as you end up near a restaurant which has mulled wine and Bratwurst) as well as sledging in Preda/Bergun - all activities can be organised with the hotel. Alisa was a great help prior to our arrival, and Michael helped during our stay. There are many activities to enjoy outside of skiing, including the above and the spa and pool facilities at the hotel. The outdoor pool in - degree weather is an experience and I had one of the best pedicures from Luna and massage from Joanna. I have to say that Christian was also quite helpful when booking treatments or navigating the spa and pool, and could be seen wiping down the door handles during this COVID era. Where it took a slight turn for us is that the UK was added to the ban list for most countries after our arrival. Which meant that our flights back to the UK were cancelled, and there was really no means for us to get from Switzerland to the UK before Christmas to be with our children. The Carlton team stepped into action where I became incredibly distressed and truly helped get us home. The GM whom we met on the first night Philippe Clarinval went above and beyond the call of duty, incredibly client centric to make the experience better for us, following our quarantine. He liaised with companies and government officials to get a permit so we could leave as well as organising a vastly reduced private plane to get us back to London. Even after landing in the UK and days afterwards, Alisa and Philippe made sure to keep in touch, and this kind of service during what could have been described as something out of a movie is why the Carlton is truly a 5* through and through. Outside of customer service, the WIFI is excellent, there is a kettle and Nespresso as well as ample amounts of water. There are sanitisers distributed everywhere, wearing masks is enforced to keep everyone safe, as is adequate social distancing practised. Next Winter season, we will be returning, our family of 4, and most likely every single Winter going forwards. We would rate the Carlton Hotel St.Moritz a 9.5/10.
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Date of stay: December 2020
Value
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Sleep Quality
Room Tip: Ensure to ask for the Pillow Menu as the pillows can be on the soft side
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marketing Carlton, Other at Carlton Hotel St. Moritz
Responded Dec 29, 2020
Dear MrsSAL, Thank you so very much for your wonderful and detailed review. I guess your feedback speaks for itself and as you write, your stay could have truly been out of a movie. All of the team have been so involved and every single person was sincerely happy knowing you safe back home with your family before Christmas. Already today we look forward to welcoming all four of you back at the Carlton to create another unforgettable memory for your very personal story book. Have a wonderful turn of the year, stay safe and healthy. Warm regards, Philippe D. Clarinval
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LuxMamaFam wrote a review Feb 2020
Baltimore, Maryland11 contributions
+1
Whenever my husband and I travel together, we are looking for pure luxury and The Carlton was just that! It is actually unbelievable how amazing every detail of our stay was! Initially, we were thinking of staying at Badrutt’s but we chose The Carlton because of the more updated and unique decor of the suites and the fact that they only have about 60 suites on property. This may not seem like an important detail, but it actually translates into the most attentive service I have ever received from any hotel I’ve ever stayed in—and I’ve stayed in a lot of 5-star hotels. The way every staff member greets you and extends help without asking, the way that they pay attention to everything you say and follow up on it—just wow! We were here during my birthday and they made my day so special with a surprise cake and champagne! They were never overbearing and were always right there. Even the bellman, the house car driver, all the restaurant hosts, waiters, waitresses— every damn body was just so on point! I just cant rave enough about The Carlton! The property and rooms are beautiful, but I really do believe that the staff at The Carlton make it that much more phenomenal!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Philippe Clarinval, Other at Carlton Hotel St. Moritz
Responded Feb 19, 2020
Dear Pioneer56005, What a wonderful feedback - Thank you very much for sharing your recent stay experience at the Carlton Hotel St. Moritz with all of us. I am very glad to read that you have chosen the Carlton for a reason and that all your expectations were met or even exceeded. The team is of highest value and that is the philosophy we live. That is exactly what the team forwards to our valuable guests and I am fulfilled with happiness that this is what you have experienced at every touch point throughout the hotel. We will be all very happy to welcoming you back in future to create more memorable moments for you. Yours sincerely, Philippe D. Clarinval General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$895 - $1,572 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel st moritz
FORMERLY KNOWN AS
Carlton Hotel
LOCATION
SwitzerlandSwiss AlpsCanton of GraubundenEngadin St. MoritzSt. Moritz
NUMBER OF ROOMS
60
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Frequently Asked Questions about Carlton Hotel St. Moritz
Which popular attractions are close to Carlton Hotel St. Moritz?
Nearby attractions include Olympia Bobrun (0.1 miles), Leaning Tower (0.3 miles), and Galerie Hauser und Wirth (0.3 miles).
What are some of the property amenities at Carlton Hotel St. Moritz?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Carlton Hotel St. Moritz?
Top room amenities include a minibar, a flat screen TV, and an additional bathroom.
What food & drink options are available at Carlton Hotel St. Moritz?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton Hotel St. Moritz?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Carlton Hotel St. Moritz?
Conveniently located restaurants include Restaurant Engiadina, Chesa al Parc, and Restaurant Waldhaus am See.
Are there opportunities to exercise at Carlton Hotel St. Moritz?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Carlton Hotel St. Moritz have an airport shuttle?
Yes, Carlton Hotel St. Moritz offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Carlton Hotel St. Moritz have airport transportation?
Yes, Carlton Hotel St. Moritz offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Carlton Hotel St. Moritz located near the city center?
Yes, it is 0.5 miles away from the center of St. Moritz.
Are any cleaning services offered at Carlton Hotel St. Moritz?
Yes, dry cleaning and laundry service are offered to guests.