Hotel Cervus
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Giovanni Segantini, Via 32, St. Moritz 7500 Switzerland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$266
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Full view
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Room & Suite (23)
Dining (2)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Staff required to regularly wash hands
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Indoor pool
Bar / lounge
Restaurant
Breakfast buffet
Meeting rooms
Spa
Ski In / Ski Out
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Housekeeping
Kitchenette
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
19Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Giovanni Segantini, Via 32, St. Moritz 7500 Switzerland
Name/address in local language
Getting there
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64Reviews1Q+A3Room tips
Reviews
Traveler rating
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Popular mentions
+1
We have been staying in July at Cervus St.Moritz. Location: Hotel is at the quiet end of a dead-end road, without public transport, in the middle of a residential multistorey house area at the edge of St.Moritz Bad. Up to the Corviglia Bahn Statiion in St.Moritz Dorf one walks 25minutes (1.8km). Down to the Signal Bahn or to any Restaurants it's 10minutes (700m). Surroundings Hotel has about 8 carpark spaces for 3x as many rooms. Unfortunately the complete garden, terraces and entrance on reception level to the Hotel are not finished and still under construction. Everywhere electricity installations, unpainted walls and plastic wrapping on the ground - it means you also cannot step outside of this Hotel to smoke or have a drink at the moment apart from going down to the parking space. It is in a residential area without restaurants, and the Hotel does not offer food for lunch or dinner. You need to walk to the center to get anything. Infrastructure Hotel reception, breakfast area and small lobby bar are newly renovated. Nice Swimming-Pool underground, though without daylight. Clean and rather big 3 Saunas underground as well (Steam / 55 / 85 degrees), unfortunately no tea or anything to drink available there, so bring your own plastic bottle. No Fitnesscenter at all. Rooms We had a room one level above standard. Quite big, with modern Flat TV. No channel list available, therefore u need to find ur programm in 240 channel yourself. Room is very quiet in the night, no traffic outside. Unfortunately one can hear the toilet flush of the rooms upstairs very loud and clear. Bed with 2 separate, basic mattrasses, and 2 single couch chairs with low table. No work table available, but can be ordered. We had no electric plugs left or right of the bed, no bedside reading lights or alarm clock. There is no coffeemachine in the room, but a watercooker. No free water in the room, all is chargeable. Bathroom had an older standard bathtub with slightly oversized plastic curtain and a single sink. Toilet is not in a separate room. Service Limited service due to COVID19 time, after 7:30pm there is no more staff around and public rooms getting dark. Helpful reception during daytime, but clearly stressed management which seems to miss the times with more guests and better revenues. Will not go the extra mile to make the guest happy and let's you feel that u pay not enough. There is no business center and every printed page is chargeable. Breakfast fine until 10am, good free flow of coffee, 2 juices and mineral water, they still offer self serve buffet with mostly european style food. Basic egg dishes can be ordered separate as usual. Conclusion A good hotel once their construction work is finished. But it's not finished now. A skilled and hopefully not stressed 24h service and management once the corona time is over. But it's not over now. And probably a 3* (not 4) hotel when all is smoothly running again. But it's not up to the standard at this moment I'm afraid...…
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: I cannot recommend the ground floor rooms as the terraces are not finished, people must sit on...
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Helpful
Response from Beat Buff-Denoth, Inhaber at Hotel Cervus
Responded Aug 26, 2020
Dear Hitchotel, Thank you for having taken the time to share your personal impressions. Feedbacks like yours are very important to us and help us to improve our service standard. We regret to hear that your stay in our 3* bed-& breakfast hotel wasn’t at all to your satisfaction (rating 1 of 5 points). We will look into it in order to prevent this to happen again. Please accept our apologies. You’re right – unfortunately the surrounding works aren’t finished yet. Last summer (2019) we renovated the hotel façade, windows, roof, entrance and lobby area. Due to an early snow fall & COVID19, we unfortunately were unable to complete the work on the surrounding area. Those works should be finished in spring. And, as you surely noticed during your second stay in August, the pots in the picture you posted are planted with flowers and kind of a small "terrace" has been set up on the reception level. By the way; Thanks to our “dead-end-road location” we are predestined for ski-in & ski-out. In addition to the free outdoor parking spaces, our guests have the option of using our garage spaces for a surcharge. Nevertheless, we hope you had a good time at St. Moritz. Best regards, Hotel Cervus St. Moritz Family Sandra & Beat Buff-Denoth
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This accommodation is not a typical ‘hotel’. It is mirrors an ‘apartment’ offering with some 28 rooms. ‘Suite’ was clean, very spacious and reasonably furnished with basic, serviceable bathrooms & generous balcony. Very small boot room with a small bench - boasting heated boot warmers which is an excellent feature! The ‘hotel’ does not have a restaurant or bar which surprised us. So you need to take a walk into town for either. Breakfast & Afternoon snacks are offered. Kitchenettes in the room but cannot be used without paying a surcharge. Bear in mind this hotel is in a great location on the slopes but does not offer a shuttle service to town/railway station etc. There is parking if you drive to resort, but at an additional charge. Receptionist very knowledgeable & helpful. A very different hotel & suite experience to our previous stay at a St Moritz hotel.…
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Date of stay: February 2020Trip type: Traveled as a couple
Helpful
Response from buffos, Inhaber at Hotel Cervus
Responded Feb 10, 2020
Dear Europeanskier, Thank you very much for having taken the time to rate our hotel. As we are a bed & breakfast hotel we haven't got a restaurant. You'll reach some restaurants within 5-7 minutes walking distance. At our place you have the possiblity to enjoy a drink at our bar or in front of the fireplace. There might be a small missunderstandig: our outdoor parking is free of charge and upon availability; the indoor parking is with an additional charge. Nevertheless we hope you're enjoying the rest of your stay at our hotel rigth next to the valley run. Yours faithfully, Hotel Cervus St. Moritz Familie Sandra & Beat Buff-Denoth
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First time to St Moritz, I don’t recall how we selected Hotel Cervus but we pulled one out the bag. A little way out of the town centre but the bus system easily took care anything more than a short walk. On arrival we were treated by Simone, awesome girl, great help. Recommend things to see and the best way to get around and value for money eats. Breakfast is included in the room rate and was all we needed, not huge but quality. Apparently there was confusion with our booking (our travel agent?) so we received complimentary pass up the mountain. Awesome spot, especially when it’s -12, blue shy and not a breath of wind. Also helped there was no crowd. All thanks to Simone.
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Date of stay: February 2020Trip type: Traveled as a couple
Helpful
Response from buffos, Inhaber at Hotel Cervus
Responded Feb 9, 2020
Dear ifwegetbackthere, Thank you so much for having take the time to rate our hotel and your kind feedback. It's a pleasure to read you've enjoyed your stay at our hotel right next to the valley run. We would be happy to welcoming you back again at our place. Yours sincerely, Hotel Cervus St. Moritz Family Beat & Sandra Buff-Denoth
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We lived in a very small and old furnished junior suite, where the price - performance ratio is completely wrong. We got the feeling, that the management does not know what hospitality means - so the personnel could not do it better and even felt lost in space. With some little changes, their could be achieved a lot...because the house is placed fantastic. A) There is a minibar: 2 bottles of water! Never seen in my life! B) There is a plastic curtain in the shower - just unhygienic C) There are plastic chairs in the Sauna - what a tastelessly situation and uncomfortable D) The room was no enough heated - economizing money? E) The staff felt lost in space and the young lady at the reception seemed to be overcharged during breakfast F) Breakfast: bread is partly convenient food - what a shame for that price and the staff not able to maintain the buffet G) When we arrived we were asked for the credit card but nobody offered us a glass of water.... H) We wanted to leave earlier but the young lady at the reception was talking about principles during year end due to the heavy booking situation - we checked on booking.com and at least 3 rooms were open! money oriented instead of costumer oriented - and customers are not stupid! I) The chef moved around, but did not feel necessary to present himself - what a bad role model! J) When we left, nobody asked us, how we felt - I guess they do not want to know... We recommend not to book until changes have happened!…
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Date of stay: December 2018Trip type: Traveled as a couple
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from buffos, Manager at Hotel Cervus
Responded Feb 7, 2019
Dear Hazu64, Thank you for having taken the time to share your personal impressions. Feedback like yours are very important to us and helps us to improve our service standard. We regret to hear that your stay was not to your complete satisfaction. We will look into it in order to prevent this to happen again. Please accept our apologies. Regarding your claim concerning our management & staff we would be grateful if you could explain what exactly made you feel so uncomfortable and badly treated. A personal e-mail would be much appreciate (info@hotel-cervus.ch). Nevertheless, we hope you had a good time at our hotel. We would be happy if you would give us a second chance by staying again at our hotel. Best regards, Boutiquehotel Cervus St. Moritz Family Buff-Denoth
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Very nice and newly renovated (Alpine style) hotel. Especially well suited for a skiing trip as it is located right next to the valley end of the slopes and the cable car. Slightly extended walking distance from the town centre. Very friendly and acommodating host. Not cheap, but this is St. Moritz.
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Date of stay: December 2017Trip type: Traveled as a couple
Location
Service
Sleep Quality
Helpful
PRICE RANGE
$263 - $555 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of GraubundenEngadin St. MoritzSt. Moritz
NUMBER OF ROOMS
28
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Claim Your Listing Frequently Asked Questions about Hotel Cervus
Which popular attractions are close to Hotel Cervus?
Nearby attractions include Casino St. Moritz (0.2 miles) and Atelier Segantini (0.2 miles).
What are some of the property amenities at Hotel Cervus?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Hotel Cervus?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Cervus?
Conveniently located restaurants include Banfi's, Veltlinerkeller, and Pizzeria Caruso.
Are there opportunities to exercise at Hotel Cervus?
Yes, guests have access to an indoor pool during their stay.
Is Hotel Cervus located near the city center?
Yes, it is 0.9 miles away from the center of St. Moritz.
Are any cleaning services offered at Hotel Cervus?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Cervus?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hotel Cervus?
Many travelers enjoy visiting The Leaning Tower, Engadin St. Moritz (1.1 miles) and Evang-reformierte Kirche (2.5 miles).
Does Hotel Cervus have any great views?
Yes, guests often enjoy the mountain view available here.