HOTEL CERVUS

We lived in a very small and old furnished junior suite, where the price - performance ratio is completely wrong. We got the feeling, that the management does not know what hospitality means - so the personnel could not do it better and even felt lost in space. With some little changes, their could be achieved a lot...because the house is placed fantastic. A) There is a minibar: 2 bottles of water! Never seen in my life! B) There is a plastic curtain in the shower - just unhygienic C) There are plastic chairs in the Sauna - what a tastelessly situation and uncomfortable D) The room was no enough heated - economizing money? E) The staff felt lost in space and the young lady at the reception seemed to be overcharged during breakfast F) Breakfast: bread is partly convenient food - what a shame for that price and the staff not able to maintain the buffet G) When we arrived we were asked for the credit card but nobody offered us a glass of water.... H) We wanted to leave earlier but the young lady at the reception was talking about principles during year end due to the heavy booking situation - we checked on booking.com and at least 3 rooms were open! money oriented instead of costumer oriented - and customers are not stupid! I) The chef moved around, but did not feel necessary to present himself - what a bad role model! J) When we left, nobody asked us, how we felt - I guess they do not want to know... We recommend not to book until changes have happened!…

Date of stay: December 2018

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Service

Trip type: Traveled as a couple

Dear Hazu64, Thank you for having taken the time to share your personal impressions. Feedback like yours are very important to us and helps us to improve our service standard. We regret to hear that your stay was not to your complete satisfaction. We will look into it in order to prevent this to happen again. Please accept our apologies. Regarding your claim concerning our management & staff we would be grateful if you could explain what exactly made you feel so uncomfortable and badly treated. A personal e-mail would be much appreciate (info@hotel-cervus.ch). Nevertheless, we hope you had a good time at our hotel. We would be happy if you would give us a second chance by staying again at our hotel. Best regards, Boutiquehotel Cervus St. Moritz Family Buff-Denoth

Nice hotel & great location

Very nice and newly renovated (Alpine style) hotel. Especially well suited for a skiing trip as it is located right next to the valley end of the slopes and the cable car. Slightly extended walking distance from the town centre. Very friendly and acommodating host. Not cheap, but this is St. Moritz.…

Date of stay: December 2017

Location

Service

Sleep Quality

Trip type: Traveled as a couple

Long weekend stay at Hotel Cervus, St-Moritz

This is a family run hotel in a quiet loacation away from town. We were given a warm welcome when we arrived and the staff were very accommodating and helpful. We spent four nights at the Hotel Cervus and it was a great experience. The hotel is located outside of the main town of St-Moritz in a residential area, it's a short walk to one of the main tele cabins that serve the skiing area's, but as it was May when we went, it was closed. It's a 20 minute walk into the centre of town. The hotel has its own restaurant which again being May was closed, but the breakfasts were excellent with plenty of choice. The room we had was a suite with a balcony and a good view of the mountains. It was very quiet and we got a good nights sleep. We were in the Engadine for walking which was great & after a hard days walk, we relished & enjoyed the hotel spa facilities. May is a quiet month in St-Moritz but we really enjoyed our stay at this hotel. We would recommend this hotel…

Date of stay: May 2017

Value

Service

Sleep Quality

Trip type: Traveled as a couple

Room Tip: Good hotel in quiet location away from town.

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Friendly Staff. Quiet and Peaceful

Lovely rooms. Sauna facilities and Hallenbad are really nice. They were helpful by providing Gluten Free Bread upon request. All that you could ask for in a hotel here in St Moritz. Breakfast was also very nice

Date of stay: March 2017

Location

Cleanliness

Service

Trip type: Traveled as a couple

Room Tip: Get a room with a view over the lake, the higher floors get sun earlier

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Incredibly bad

This hotel is a total disaster. In Trivago it is listed as a 4 Star however by the Hotelier Vereinigung St. Moritz it is listed as a 3 Star. To my opinion it even does not deserve this. It is an absolute rip off, the beds are lousy at the pictures everything looks beautiful but in reality it is ugly. Do not book this hotel…

Date of stay: August 2016

Rooms

Cleanliness

Service

Trip type: Traveled with family

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PRICE RANGE

$256 - $560 (Based on Average Rates for a Standard Room)

LOCATION

SwitzerlandSwiss AlpsCanton of GraubundenEngadin St. MoritzSt. Moritz

NUMBER OF ROOMS

28

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Hotel Cervus, St. Moritz

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