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The Excelsior

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The Excelsior
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69 Reviews from our TripAdvisor Community

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Showing 18: English reviews
Miami, Florida
2 reviews
5 of 5 stars Reviewed June 12, 2016

This is the hotel where I met my wife! We were in room 216 on the montains! and I still remember the flowering smell of the violet bed and the taste of that first breakfast together... A magic place for your dreams... Facilities: perfect. Wifi: excellent. Staff: helpful and professional.

Helpful?
Thank 51jimmy
Level Contributor
229 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed March 21, 2016 via mobile

The room is spacious, the team is very freindly and professional. The 4 o'clock tea with live piano music is giving a home feeling. The parking was a problem, but the team dealt with it perfectly, taking the car to the parking place and bringing it back, when needed.

Helpful?
Thank Haim V
London, England
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 15, 2016

It’s hard to know what to say about our stay at the Arosa. To coin a phrase, it is a hotel of two halves. Starting with the positives, it is well located just a 4 minute drive from Inner Arosa and the Swiss ski school with a hotel bus leaving every half hour to give you lifts to and from.... More 

Helpful?
Thank Radgoon
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 15, 2016

We had a disappointing 4 nights stay at The Excelsior between Xmas and NY. I struggle to see how the 4 Star rating fits. It is an old, dark and dingy building, its only positive is the location. Rooms were adequate and clean but nothing special. WiFi hardly ever worked. The dining room was below average for both breakfast and... More 

Helpful?
1 Thank Matt_in_Singapore
Israel
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 11, 2015

Our family spent there 6 days and we were pleased by the beauty of the place and the extremely nice staff - at the reception, in the dining room - just everywhere! My special thanks goes to the manager Mr. Thorsten Knocke who was friendly and understanding to all our needs. I would recommend this hotel to anybody who would... More 

Helpful?
Thank Rina-B
Langenthal, Switzerland
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed December 29, 2014 via mobile

We spent a weekend with the family at the Excelsior and enjoyed our stay. We were pleasantly surprised by the staff who were extraordinarily friendly and helpful. They organized tickets to shows (Arosa Humor Festival) and a pick-up from the train station, and everything worked our perfectly. It seems as if the hotel is under new management, and they are... More 

Helpful?
2 Thank Jake_82ch
The Netherlands
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 8, 2014

We took our Christmas and newyears holiday at the Excelsior. I looked carefully at the available hotels in Arosa and was aware of some mixed reviews in the past but those were also under old management. Now there is a new and vibrant couple running the hotel and i must say, they really make their guests the number 1 priority.... More 

Helpful?
7 Thank RLubbelinkhof
Canton of Thurgau, Switzerland
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 8, 2014

We stayed here for one night Dec 24/25th. Very friendly receptionist, great breakfast buffet. The extra goodies included the free Minibar (Beer and soft drinks) and the afternoon cake/sweets buffet. The rooms are nice. Only the bathroom is a bit outdated. Regardless, everything is very clean. I can only recommend The Excelsior.

Helpful?
2 Thank Michel_1982
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 30, 2013

Background: family with two kids in for a long weekend skiing break. Used to staying in 4*-5* hotels in Europe and the US. Positives: Mostly attentive personnel, relaxed atmosphere, good breakfast and dinner, nice views, a few interesting decor elements in the common areas. Negatives: tiny very cold pool with only 4 lounge chairs, tiny sauna area, some areas including... More 

Helpful?
1 Thank Maxed
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 16, 2013

The answer first -- my family had excellent vacation in The Excelsior this January! From the very beginning we felt a very professional and personal approach to our needs and requests. As a result, the hotel staff have made our trip with two very active little boys very-very easy and pleasant. I would definitely recommend The Excelsior as a family... More 

Helpful?
Thank Andrey L
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Excelsior Swiss Quality Hotel was renovated in 2012 and is an unique invitation to a cosy, stylish ambiance, with a warm Mediterranean atmosphere. The location is quiet and sunny, unobstructed views of the surrounding mountains and is known for its exquisite cuisine. The new spa oasis, which includes an indoor pool, a sauna and a range of relaxing treatments, offers many opportunities to relax and unwind.Free: Breakfast buffet, mini-bar, WiFi Internet access in all rooms, Arosa Card (summer) as well as tea and cake from 4 pm to 5 pm in the winter. Parking is available (limited space and chargeable). ... more   less 

Additional Information about The Excelsior

Address: Sonnenbergstrasse, Arosa 7050, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Arosa
Price Range: $266 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Excelsior 4*
Number of rooms: 65
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Hotel Style:
#11 Luxury Hotel in Arosa
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