As racist as it can get. They see a brown skin on the reception and they turn them towards a separate building detached from the “historic building they advertise”. The general manager to busy to be bothered by brown people. STRONGLY ADVISE AGAINST STAYING HERE.
The hotel is true to its name its Royal in looks , interiors, and the junior suite. Though front desk Mr Yosouf offered us Royal suite which was beautiful but had no aircon which we were not informed and interlaken being pretty warm in the day while we stayed so we moved back to junior suite which had no balcony. On first availability, Mr Karim, front office manager was very kind , who gave us a balcony junior suite after our first 2 nights. This suite was amazing. Patricia, head of housekeeping was really amazing and friendly made our stay more comfortable. Breakfast for vegetarian had very limited things on offer which was only a small blemish on our otherwise very good stay. Rudolph and Chris were man friday for us and were always at hand when needed.
The property was conveniently located and well kept for its age but that's pretty much it. level of service you recieve at the hotel is very poor and greeting a guest with smile when you recieve them at the hotel for the first time was definitely not there. I sincerely hope you work on it. Small things go a long way.
Conveniently located near train station about a 7 min walk with luggage. Short walk to center of town. Staff is personable, nice and helpful. We also enjoyed the breakfast and dinners in the hotel restaurant. We were greeted upon arrival and we had help with luggage. Luggage was in our room before I finished checking in. Check in and out super easy. We had a nice size room and bathroom with a small balcony including table and chairs. Unfortunately our bed was uncomfortable. Its definitely time for a new bed in that room. One other critique besides the bed is it would be nice to have a shelf or shower caddy in the shower to hold soap etc instead of having to place them on the shower floor. I would stay here again.
Positives: The hotel is conveniently located just 6 minutes walk from Interlaken Ost train station. The interior is typically classical baroque in style. Rooms are spacious with balcony some with mountain view A sumptuous breakfast buffet spread is included in the room rate. Staff are helpful and attentive. Negatives: There is no shelf in the shower cubicle or beside the bathtub to place soap and toiletries. It is inconvenient to shower having to get the toiletries from the floor of the shower cubicle. There is also no railing beside the bathtub to help you get out of the tub so you need to be careful when getting out of the bathtub This hotel hosts group tourists from a certain developing Southeast Asian country. It can get busy, noisy and boisterous during breakfast time.…
Beautiful hotel conveniently located in this quaint little town. We received excellent service from all the staff here - just how you will expect from the Swiss! Definitely recommend this hotel to everyone 👍🏻
Walked in to this hotel after a long train ride and wonderful time at Geneva and Montreux I was not greeted as I arrived fir check in. The person at check in Mr Sebastian M grudgingly got up with no welcome or greeting and asked me for my if and COVID certificate and Id I presented those and then he asked me for my PCR test! It made no sense why he needed a PCR test since I had been in Switzerland already for 4 nights. I asked him and he was quite obtuse and then proceeded to say I need to take a test tonight since it was past 4 days of my previous test (which was taken as per travel needs day before I traveled). He would not even talk to me directly and he was communicating with my husband Anyway after this weird experience we were finally given keys to our room. We had reserved a customized Royal Suite with Mountain View and what we were led to was a small tight room with a double bed and roll in bed. After almost a full day of travel this was a BIG disappointment to say the least. We called and was told somebody messed up their reservation system so they had 2 reservations I looked up my account and my husbands but only found the reservation I had made. After showing details of the reservation to Mr Sebastian M now we were put in a suite 2 doors down which was ready with our kids’ sofa bed so clearly this was a room that we were assigned Mr Sebastian proceeded to now inform us that his colleague made an error and it wasn’t him When we asked for information on ski places around he handed us a little pamphlet and told us to read that …. He did not help us at all as we would have expected from Accor hotel service We just arrived from Fairmont Montreux to another Accor hotel at Interlaken and the difference in service was stark and disappointing The suite was ok, old but decent size we really didn’t get a Mountain View the hotel is a bit if a walk from Interlaken west and is off from the center of Interlaken activities I think if we were greeted warmly and professionally given the room we reserved and aided with our skiing questions we probably would have had a completely different experience but as it stands right now we can’t help feeling let down and would much rather have stayed at a more professionally run place with better service…
Looking at some of the pictures in some of the reviews, there must be two types of rooms: more old-style and modern refurbished ones. I had an old style room: was that a problem? No, not really. Feels like a trip back in time, room is spacious, some might say a tad old fashioned, but it kind of fits the idyllic surroundings. The bed and pillows were among the best of all my worldwide trips: I slept like a baby. Breakfast was good, staff was friendly, price was modest: a good stay!
We stayed here last week and the hotel was amazing. The service was excellent, check in process was easy, and the room was beautiful. I would highly recommend staying here during a trip to Interlaken and can't wait to visit again.
The location of the hotel is great, 8 monikers walk from the train station, the room was spacious and the staff were all kind especially Kareem in the reception, he was the main reason who made us change our plan instead of staying two nights in this hotel to staying 4 nights, the only issue was in the breakfast where it was really crowded, but this is not the hotels issue, it’s because it was a season and there are a lot of tourists no control from the hotel, the staff in the breakfast was so professional and helpful. The hotel is located in the center approximately, to the restaurants and the main shopping center there will be a walk of 5 mins only. My inky concern was in the last day when I left, we asked the lady in the reception that we will need a car to drive us to the station because we had 4 luggage bags, she told us that she called the driver and we waited for approx. 15 mins but no one showed and I went to ask her again she was so rude and answered me by “he is coming” and I told her that I have a train to catch and her answer was the same, so at the end we walked yo the train station so we don’t miss the train. This was only the bad situation in this hotel Recommend for anyone who is planning to visit Interlaken…