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Victoria Jungfrau Grand Hotel & Spa

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Hoeheweg 41, Interlaken 3800 Switzerland
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About

#3 of 42 hotels in Interlaken
Location
Cleanliness
Service
Value
Travelers' Choice
Interlaken's Leading Hotel, housed in palatial building with fine views of the Jungfrau Mountains.
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Room & Suite (476)476
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Classic
Languages Spoken
English, French, German
1,712Reviews25Q+A100Room tips
Traveler rating
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SvenZH wrote a review Sep 12
Switzerland106 contributions72 helpful votes
We stayed in a renovated room, it was large enough, with aircon ( old room didn't have it) and a big bathroom, there was no few but that was fine as we didn't book it. The spa is the highlight of the property, while they are limiting the numbers of guest due to the Covid situation it was never an issue while we were there. The pool is really nice, the only minus point would be that the only outdoor zone of the spa is a concrete terrace and not really attractive. Breakfast was really nice, they still had a buffet and had many choices, we also had dinner in the garden of the Italian restaurant, the food was really good and the atmosphere very nice. The whole hotel is very " grand" but the feeling is relaxed and welcoming
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Date of stay: July 2020
Cleanliness
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Response from Victoria-Jungfrau Grand Hotel und Spa, Sonstige at Victoria Jungfrau Grand Hotel & Spa
Responded 4 days ago
Dear SvenZH Thank you very much indeed for the complimentary comments regarding your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. Your feedback gives us great pleasure and spurs us on to continue to dedicate ourselves to looking after and indulging our guests with our full engagement. We already look forward to your next visit to the VICTORIA-JUNGFRAU Grand Hotel & Spa and wish you all the very best. best regards The Victoria-Jungfrau Team
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FrancescaHelenx wrote a review Sep 5
Winchester, United Kingdom123 contributions23 helpful votes
Our second visit to this hotel, can't say enough about how beautiful, luxurious and comfortable it is. Such a relaxing stay, beds are comfortable and rooms clean - the biggest baths too! If you get the chance to stay in one of the new rooms/suites near the spa - do it! These are exceptional, modern yet still classic and with a beautiful view. The spa pool area is gorgeous too. They had limited the capacity of people allowed due to covid, which is of course a good thing. Agree with the previous review, that it was a little alarming that guests did not have to wear masks in communal areas like in the UK (I noticed people didn't wear them in shops either!) - but I will say that the hotel and other restaurants we visited were very good at taking I people's details to contact if needed re covid. In the UK you can go in pubs and not have to give your details. I can't say which system is better! But we did feel safe in the hotel, staff all wore masks and we witnessed tables being cleaned. I believe they were doing their best to be covid safe without compromising the 5 star experience. Beware going on the funicular trains up the mountains though - masks had to be worn but capacity did not seem to be limited!! We found it crazy how many people were let on the Harder Klum one! Back to the hotel, food was excellent, highly recommend the Italian restaurant! Staff were all brilliant, pleasant, friendly and helpful. The bar staff are great and the drinks and cocktails perfection! All in all, just a wonderful place with a dream location in Interlaken.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Victoria-Jungfrau Grand Hotel und Spa, Sonstige at Victoria Jungfrau Grand Hotel & Spa
Responded 4 days ago
Dear Francescahelenx Thank you for the excellent assessment that you gave following your stay at the VICTORIA-JUNGFRAU Grand Hotel & Spa. We are really pleased to hear that the quality of our service and facilities met your expectations. We will ensure that your positive feedback will be forwarded onto our team. We look forward to your next visit to the VICTORIA-JUNGFRAU Grand Hotel & Spa and once again having the opportunity to offer you an indulgent experience, as well as a feast of special and memorable moments. best regards The Victoria-Jungfrau Team
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Sylvain01280 wrote a review Aug 2020
Prevessin Moens, France88 contributions50 helpful votes
Great hospitality, from the room to the restaurant through the staff dedication to customer service, everything is excellent. The Italian restaurant is very good, the terrasse is lovely, the overall atmosphere very pleasant. We travelled by bikes, and the staff took great care of our bikes and parked them in a safe room. No need to worry for the bikes. However, on the minus side, and very much to my surprise, the clients were not wearing face masks in the restaurants, terrasse, lobby or corridors. At the pool, I was asked to make a reservation for a time slot, the number of people in the pool was supposed to be limited, yet there seems to be little control at the pool, it was just crowded, overall the concern for the covid was not very impressive. I think there is room for improvement there. Furthermore, I am a member of the Leader’s club, yet I did not receive any benefit from my membership at the hotel, whereas my colleagues who had another room, and who have the same level at the Leader’s club, received a voucher for a welcome drink, and another one for the spa. Just one of those things hard to understand. In any case a fantastic hotel.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Victoria-Jungfrau Grand Hotel und Spa, Sonstige at Victoria Jungfrau Grand Hotel & Spa
Responded 4 days ago
Dear 688sylvaind Many thanks for your positive feedback on your stay at the Victoria-Jungfrau. We are very pleased that we were able to inspire you with our service and that you enjoyed your stay with us. We would like to apologise for the omissions regarding the Leaders Club Benefits and will thoroughly review our processes in this area. We look forward to welcoming you back soon and send you our best wishes. best regards The Victoria-Jungfrau Team
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mra1028 wrote a review Aug 2020
Montreux, Switzerland77 contributions17 helpful votes
+1
I stayed at the Victoria Jungfrau for one week, and everything about my stay was perfection. The staff were friendly, the concierge provided good recommendations on a rainy day, and the food at both restaurants was delicious. The property is really beautiful. I was in a room with a huge terrace with a view of the Jungfrau. It didn’t have air conditioning, but they warned me of that when I booked. I don’t have air conditioning at home, so knew I could handle it. Thankfully, it wasn’t too hot the week I was there. I also had a walk-in closet larger than what I have at home. The indoor pool area is enormous and pretty. There were a lot of children swimming every time I went, but that’s to be expected in summer. The spa area is very nice, too. I did yoga on my own in their class fitness room a couple of times. I really can’t say enough good things about this stay. It was wonderful and the perfect location for exploring the area around Interlaken.
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Date of stay: July 2020Trip type: Traveled solo
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Response from Victoria-Jungfrau Grand Hotel und Spa, Sonstige at Victoria Jungfrau Grand Hotel & Spa
Responded 4 weeks ago
Dear Megan A Thank you very much for the fantastic evaluation and for the many words of praise you have found for your stay in our house. Feedback like this encourages us to continue to be there for our guests with the same passion. We look forward to welcoming you back soon and wish you all the best until then. warmest regards The Victoria-Jungfrau Team
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Aleegli wrote a review Aug 2020
Switzerland78 contributions43 helpful votes
We stayed there for one night, we got 2 rooms that have been entirely renovated, the service was fantastic, the valet guys were specially amazing, particularly at check out when they had our bags in our car and presented us with cool bottles of water after an extremely long day at Jungfrau. We were sorry they did not have room for dinner at their restaurants for the night we stayed there. Please note that due to COVID the have limited number of staff and therefore can’t have too many places for dinner. The concierge on duty had an amazing Lebanis restaurant he recommend to us, and it did not disappoint. We did however have snacks and dessert at the terrace and that was fine, not great, the food was just ok! The service was ok too. Turndown service was amazing, housekeeping did a great job, it’s truly a great touch. We traveled with our 2 small kids and they managed to break a lamp, that we had to pay for $250 Swiss franks for, so if traveling with kids be careful. They have a movie night starting at 6pm but we did not attend. The fitness room was great and they have group classes (a nice touch) Breakfast was great too, a little bit of everything, and if there is not something on the buffet you can ask and they will certainly bring it or make it for you. I saw the waiters clean and disinfect the most commonly touch items on the tables as soon as people left a table. This hotel is truly a 5 star hotel. We were very happy and will certainly be back.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Victoria-Jungfrau Grand Hotel und Spa, Sonstige at Victoria Jungfrau Grand Hotel & Spa
Responded 4 weeks ago
Dear Aleegli Thank you very much for the friendly feedback about your stay in our hotel. We are pleased that you were able to enjoy your time with us and that our offer and services met your expectations. We would be very pleased if you would visit us again soon and until then we will send you our best wishes. kind regards The Victoria-Jungfrau Team
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PRICE RANGE
$321 - $918 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
victoria jungfrau grand hotel interlaken, victoria jungfrau grand hotel and spa, victoria jungfrau grand spa
LOCATION
SwitzerlandCanton of BernBernese OberlandInterlaken
NUMBER OF ROOMS
216
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Frequently Asked Questions about Victoria Jungfrau Grand Hotel & Spa
Which popular attractions are close to Victoria Jungfrau Grand Hotel & Spa?
Nearby attractions include Harder Kulm (0.1 miles), Heidi's Photo Chalet (0.2 miles), and Hohematte Park (0.1 miles).
What are some of the property amenities at Victoria Jungfrau Grand Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Victoria Jungfrau Grand Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Victoria Jungfrau Grand Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Victoria Jungfrau Grand Hotel & Spa?
Yes, parking is available to guests.
What are some restaurants close to Victoria Jungfrau Grand Hotel & Spa?
Conveniently located restaurants include The Barrel Brew Café, Restaurant Aare, and Layaly Beirut.
Are there opportunities to exercise at Victoria Jungfrau Grand Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Victoria Jungfrau Grand Hotel & Spa have an airport shuttle?
Yes, Victoria Jungfrau Grand Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Victoria Jungfrau Grand Hotel & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Interlaken.
Are any cleaning services offered at Victoria Jungfrau Grand Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Victoria Jungfrau Grand Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.