One of the best hotels we've been to, check-in was smooth, rooms are gorgeous and spacious. The service is excellent, from the concierge to the housekeeping, to the kids club, the spa. I liked that they placed little gifts on the bed every day, very thoughtful. A few things that were very disappointing we’re, at breakfast, they never got my eggs right, I had to send my eggs back three times, to begin with, I asked for runny scrambled eggs and every time, they brought them hard on the 7th day I gave up asking and complaining, don’t understand why making runny eggs is sooo difficult. Chirro was always very nice, kind and professional. The bar menu is very limited if your staying for a long time in the hotel. Ordered a rare burger and it came in fully burned cooked, sent it back and second time it came back as medium not even medium rare. Very disappointed Room service takes an hour, the menu is very limited for a hotel of this magnitude, hot chocolate took 35min. Ordered at 5pm for 6:30pm room service, they arrived at 6:40pm, not acceptable. Rang for tray to be collected, took them 50min to come. We ordered medium rare cooked Salmon and they all came cooked well done. Not impressed at all Laundry takes two days, don’t bother, for such a hotel, expected better.…
The Hotel Alpina at Gstaas is a fantastic hotel - Highly recommended Services + Restaurants + Accomodations + Situation + Shuttle were excellent My husband, my son and I loved our stay. We will definitely come back
We knew the Alpina would be wonderful, but our stay truly blew us away. The staff was attentive and incredible, the hotel design and artworks were wonderful, and the services were unparalleled. We had a stunning suite overlooking the town and had such great mornings waking up to the view, enjoying room service, and leisurely getting ready to ski. Cannot wait to return.
If I could tick on more stars I would! Everything from the second we arrived to the second we left was absolutely first class. Switzerland should be proud of this hotel and should be a benchmark on how to be the finest.
The Best! Plan and simple. Service is top notch, actually two steps ahead of you. Rooms amazing and the views. Food was amazing from the Lounge to the Stulbi to breakfast. Everything was top notch. I would highly, highly recommend The Alpina Gstaad. We are definitely coming back.
Best Concierge Service ever! Every customer wish will be fulfills! Top Ski Service! Excellent Spa treatments! Perfect Atmosphäre in the Lounge Area with live music! Pillows in the room are not comfortable!
Unfortunately, it was only a business trip. I hope next time to come for holydays with my wife because it's a very beautiful hotel. Moment magique. Endroit et qualité du service au top. J'espère pouvoir y revenir prochainement.
The best hotel stay of our lives, from the complimentary car collection at the station to the warm welcome by name from all the staff in the lobby awaiting our arrival, the tour of the hotel, the welcome cake in the room, jaw dropping mountain views, stunning food, amazing breakfast, this place oozes quality, style and elegance to delight anyone regardless of their personal taste. The outdoor pool is a marvel and overall perfect. We cannot wait to return.
If you would like to feel top level service you need to visit the is hotels had there amazing time, concierge response above any expectations, The view and area very beautiful, restaurants also very good, maybe little bit more of verity would be better
Definitely one of the best hotels we have stayed. Deserves a six stars rating in my opinion. Great guests services. Flawless attention to detail. Gstaad is a beautiful destination. Congratulations to the Alpina staff! Thank you for a wonderful stay, we will be back again.
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