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Palacestrasse 28, Gstaad, Saanen 3780 Switzerland
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Traveler (573)
Room & Suite (245)
Pool & Beach (60)
What is Travelers’ Choice?
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About

#5 of 21 hotels in Gstaad
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.3
Travelers' Choice
Overlooking the surrounding Saanenland, the Gstaad Palace rises from the forest like a fairy-tale castle. Yet the delights and pleasures that await the traveller within its walls are real. Situated in the Bernese Oberland, the five-star hotel is one of the Leading Hotels of the World and has been enchanting visitors since 1913 – not with magic spells, but by offering true hospitality and lived tradition. Sustainability and a close affinity to nature are part of the Palace DNA, which has been in the hands of the Scherz family for three generations. Discretion is a core value in this Swiss luxury hotel, as are cordiality and service with a personal touch. A warm welcome awaits all the family, with special entertainment provided for the kids. All 90 suites and rooms are individually furnished in a chic, alpine style. They offer highest standards in comfort and fantastic views of the mountain panorama. In summer, Palace guests can enjoy an authentic alpine lunch or dinner at the Walig Hut, a secluded hideaway that is also available for an overnight stay close to the stars. The Gstaad Palace serves top quality regional produce across its five restaurants. Internationally inspired, the hotel’s cuisine is enriched with a dash of Asian sophistication and a sprinkle of Mediterranean vivacity. The Lobby Bar – also known as Gstaad's living room – is a popular and convivial meeting place for all, while dancing queens and party kings will feel at home among the dazzling lights of the legendary GreenGo Club. With its comprehensive infrastructure, the Gstaad Palace offers everything required for special celebrations, weddings, meetings and conferences. Covering 1800 square metres, the Palace Spa is an oasis of mindfulness with jacuzzi, hammam, sauna, lounge and relaxation room. A range of massages and treatments using selected botanical ingredients is offered in a serene environment featuring granite from nearby Lake Blausee, an open log fire and views of the mountains. While the indoor pool is available all year round, the outdoor «PISCINE» has been a top meeting place for summer visitors to Gstaad since 1928. A favourite with guests and locals alike, the Olympic-sized pool is the perfect place for cooling down. A fitness and Pilates room, as well as tennis and squash courts further complement the range of sporting facilities. The extensive ski area is within easy reach, while the golf course is situated just 19 km away. A gentle stroll of around eight minutes will take hotel guests to Gstaad's village centre and railway station.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Skiing
Babysitting
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Hammam
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Fireplace
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Mountain View
Languages Spoken
French, German
543Reviews4Q+A52Room tips
Traveler rating
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Nina49 wrote a review Mar 7
Scotland, United Kingdom118 contributions94 helpful votes
Aug 2022 We stayed here for a week, and we didn't come in expecting much, but Wao oh Wao, the whole team is exceptional. Everyone is very, very friendly and have a smile on their face. The housekeeping team are soo kind and friendly, especially a young man called Rodrigo from Portugal, and a lady called Angelina. The rooms are stunning, they have a personal touch feeling to them. I have to commend the room service team, the food is excellent, the service is magnificent, for the first time, a hotel has delivered on time, and before time not one thing went wrong. Angelina, Alexander and Rodrigo from housekeeping is always smiley and happy Ate a few times at the restaurant and 5star all round, the Indian lamb with spinach, chicken tikker is the best one I’ve had soo far. The spa is absolutely stunning, beautiful and calm. Lovely friendly Spa manager checked on us. Spa staff are all very kind. The feeling I got is that everyone and I mean everyone is ready to make things happen, nothings too big of an ask. We felt extremely welcomed throughout our stay. When management has happy staff, the service trickles down. We will definitely come back again next year The above review is for 2022 Just found the above draft review Feb 2023 What can I say, we’re back and all I can say is wao. All and I mean all staff have exceeded our expectations, I couldn’t fault anything. Our stay was super amazing. The housekeeping team were the same as August year, the room service is the best we've ever had in the world, everything and everyone was exceptional. The front desk staff are always willing to help and are always smiling. We will be back soon
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded 1 week ago
Dear Nina49, Thank you for taking the time to describe your stay last summer in such beautiful details. We are pleased to read that we met your expectations and that you will visit us again this summer. Angelina, Alexander and Rodrigo are very touched by your lovely compliment and thank you very much for thinking about them. We are very much looking forward to your visit, hopefully this summer. Best wishes, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FrancoisC1234 wrote a review Feb 2023
Hong Kong, China31 contributions27 helpful votes
A perfect long week-end from Thursday to Sunday. Fabulous and most attentive service, great and luxurious accommodation and first class food. Hotel is marvelouslylocated at a 5mn walk from the center of town
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 6, 2023
Dear FrancoisC1234 Thank you very much for taking the time to write us this marvellous feedback. We are very pleased to read that you spent a lovely and relaxing long weekend with us. It is always nice to read that we were able to meet your expectations. We would be delighted to welcome you back to the Gstaad Palace very soon. Best wishes, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Juliano C wrote a review Jan 2023
London, United Kingdom55 contributions33 helpful votes
Drinks & Dinner at the palace. Service was average at best. multiple waiters kept getting confused about orders / dishes. Some didnt speak German or English so had ro consult amongst each other. We were presented with a dish with "basmati rice" but they just forgot to serve the rice. Drinks on the rock came without ice cubes, champagne glasses were served with less than advertized and some waters that were served at another table were being opened on our table (never in my life have I seen this and in my view this is unacceptable. How would you feel if your drink was prepared on another persons table before served to you?) Our dishes looked like from the 1970's. Food quality was very good but in 2023 I would hope for some modernization of the food presentation. Overall vibe / crowd fairly stuffy. As somebody else noticed before, why do you have pay 2 CHF for your coats (which by the way the waiters were kindly to collect upon arrival but them asked us to collect ourselves upon leaving). Somebody left their dog in the cloakroom, poor animal was unhappy and crying loudly. Gstaad has many amazing places, for me this is certainly not one of them.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Jan 30, 2023
Dear Julianoc374, Thank you for taking the time to give us your detailed, constructive feedback. It is a pity to read that the Gstaad Palace did not meet your expectations and we wish you many more wonderful visits in Gstaad. We are very happy when our guests tell us about their experience so that we can improve our quality. Thank you very much for yours. Kind regard Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sightsee712337 wrote a review Dec 2022
Chevy Chase, Maryland30 contributions2 helpful votes
+1
The last week of August 2022, I stayed at the Palace for a third time to do another tennis week with Roy Emerson (a true tennis legend). Just as my two previous times, my experience at this hotel was superb. From the room (deluxe with mountain view), the service, the spa, and the food, everything was perfect, so much so that I'm going to be back next summer.
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Date of stay: August 2022
Value
Location
Service
Room Tip: Although the cost is a bit higher, I highly recommend the mountain-view rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Jan 27, 2023
Dear Sightsee712337, Thank you very much for taking the time to write us this marvellous feedback concerning your stay for the Roy Emerson Tennis week in August 2022. We are very pleased to read that we could meet your expectations and we would be delighted to welcome you again this summer for the Roy Emerson Tennis Weeks. Best wishes, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
woodytours wrote a review Aug 2022
Jersey, United Kingdom74 contributions124 helpful votes
+1
Imagine arriving after 10pm on a warm summer evening. Room service options at this hour likely to be sketchy, I reckon. Expectations suitably adjusted. Before 10.25pm, there is a polite knock at the door. A chef and waiter, both immaculately dressed, warm smiles, hearty humour and rather delicious fare - in my case, lobster bisque followed by lobster loaded Summer Club Sandwich followed by winning tiramisu (with yummy mocha ice cream). Expectations blown out of the water (in a well-mannered Swiss sort of way). After a good night’s sleep, a new day. They can’t sustain this. Buffet breakfast with a table on the terrace - very tasty, belter of a cheeseboard, nice a la carte dishes, piping hot beverages. Back to junior suite 128. Another knock on the door. It can’t be room service - aha, must be a crossed wire. No crossed wires at the Gstaad Palace. A beautiful wrapped present and handwritten card to mark a family birthday - hand-delivered by a very dapper chap, with the compliments of the Scherz family. A couple of early wins. Let’s have a look at the outdoor pool - it’s been going since 1928. Might need a lick of paint, surely? No. Olympic length. 3 diving boards (the 5m board is a smasher). Al fresco dining. Nice vibe. Pristine facilities. No re-paint required. (Gstaad Palace annual maintenance budget tops 4,000,000 CHF). Indoor pool and spa tell a similar story. Time to re-group. Back to the veranda for dinner. Spectacular pastoral views. Tick. Extensive a la carte menu. Tick. Personable staff. Tick. No dropped balls. Tick. Then the soloist inexplicably stops singing. A chocolate cake mysteriously appears at our table, with customized icing, sparkler and an accompanying ensemble worthy of Carnegie Hall knocking three verses of “Happy Birthday” out of the park. Every member of staff we met was a keeper. A truly delightful trip. Andrea Scherz is not a hotelier, despite what all the awards, columnists and reviewers say. He is a genius.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Aug 20, 2022
Dear woodytours, Thank you very much for taking the time to describe your experience so beautifully. We are very pleased to know that we were able to meet your expectations. We sincerely hope that this birthday celebration will be a memorable experience and that it will always inspire you to dream. Thank you again for your wonderful feedback and we would be very happy, to welcome you back to the Gstaad Palace on another occasion. Best wishes, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vacationer397048 wrote a review Jul 2022
1 contribution1 helpful vote
We came to the hotel on the 13th until the 20th of July. We have already been to this hotel a few times, and we can definitely say that there are many positive new facilities added to the Palace. For instant, the Indoor Pool, the Spa Jacuzzi as well as the new Spa lounge. The employees were nothing but extraordinary, kind, and helpful. Always smiling, not a single bad thing to say. From the reception, to the spa, to the PISCINE, housekeeping and restaurant employees. We want to thank you every single employee who has made our stay delightful and unique. We look forward to coming back very soon. We definitely recommend this beautiful property to anyone who wants to have paradise on earth.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Jul 22, 2022
Dear Vacationer397048, Thank you very much for taking the time to write us this amazing feedback. The staff is thrilled by your beautiful compliment, which will give us a lot of strength for a long time. We are also excited about our new indoor pool and spa lounge and of course about the Jacuzzi, which will be enlarged for the next winter season. We are already looking forward to your next visit at the Gstaad Palace. Best wishes, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
eric e wrote a review Jul 2022
Madison, Wisconsin52 contributions39 helpful votes
It was our privilege to spend a week in this quality hotel seated in a magical location. We went to play tennis with our grandchildren, but had an experience that exceeded our expectations. Where to start? Rooms, food, and amenities are the best of the best...but there is even more. The staff. At every turn they were there and so accommodating and friendly, it was like visiting a long time friend. The waitstaff, bellmen, front desk, housekeeping and spa. All had a smile and a pleasant word. Reaching out to guests from all over the world, they made us feel at home. No request was to small or trivial and all responses were with smiles. Yes, we will come again. Yes, we highly recommend your visit.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Jul 4, 2022
Dear Erice561, Thank you for this wonderful feedback and we are delighted to read that you enjoyed such a lovely stay with us. The whole team was very enthusiastic about your compliment. We are already looking forward to your next visit to the Gstaad Palace.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sightsee712337 wrote a review Jun 2022
Chevy Chase, Maryland30 contributions2 helpful votes
+1
I've stayed at the Palace two times already and I'm going back again this summer. The rooms, the views, the food, the spa and the service are top notch. The attention to detail is evident in absolutely every little corner of this hotel.
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Date of stay: August 2021
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Jun 29, 2022
Dear Sightsee712337, Thank you very much for taking the time to write us this marvellous feedback. We are pleased to read that you are coming back again this summer. When you are coming back, you will see the result of the renovation in the indoor pool and as well the new garden. We are very proud of this. We are looking forward to welcoming you very soon at the Gstaad Palace. Best wishes, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ryan Otto Ulrich wrote a review Apr 2022
80 contributions39 helpful votes
+1
Life tends to adopt a prismatic perspective, where the many events of our days scatter through a multifocal perspective to produce the portraits of our lives. Here I was, here I am, here I shall be again. One crosses the threshold of this establishment to enter a time that is apart from our own. The Palace continues to hold itself to the utmost standards in customer care and kindness. They’ll even fetch a doctor for you if you have a moment on the slopes. By and large, the warmth and kindness of this place has yet to abate since my youth. I shall return here again and again. It’s not a hotel. It’s a winter home. It’s a place of hearth, love and kindness. In case I’ve been too subtle - it’s one of the best on earth.
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Date of stay: December 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Apr 21, 2022
Dear Ryanottoulrich, Thank you very much for taking the time to write us this marvellous feedback. We are very touched by your words and will take care of our "old lady" so that you can experience many more beautiful moments at the Gstaad Palace. Julia Andrews said about Gstaad “Gstaad is the last paradise in a crazy world.” This message corresponds very well with what you said about the Palace. We would be very pleased to welcome you back in the near future. Best wishes, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yvesr607 wrote a review Feb 2022
2 contributions
We organized a Sales Team Meeting at the Gstaad Palace. What an amazing organisation. ALL our the team have been so well welcomed. Our sales team was so happy to discover what a real Palace means in terms of premises and service quality. Most probably the best Lobby Bar ambiance of its class in the world.
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Date of stay: February 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 6, 2022
Dear yvesr607 Thank you very much for taking the time to write us this amazing feedback. We hope that your sales team can benefit from this meeting for a long time to come. Thank you for organizing it at the Palace. We would be very happy to welcome you back at the Gstaad Palace in the near future. Kind regards, Barbara Branco-Schiess Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$951 - $1,250 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of BernSaanenGstaad
NUMBER OF ROOMS
90
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GSTAAD PALACE - Updated 2023 Prices & Hotel Reviews (Switzerland)

Frequently Asked Questions about Gstaad Palace
Which popular attractions are close to Gstaad Palace?
Nearby attractions include Lake Lauenen - Geltenhütte SAC - Lauenensee (0.09 miles), Pedestrianised Promenade and Shopping Mile (0.2 miles), and Historical village of Saanen (0.09 miles).
What are some of the property amenities at Gstaad Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Gstaad Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gstaad Palace?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Gstaad Palace?
Yes, free parking is available to guests.
What are some restaurants close to Gstaad Palace?
Conveniently located restaurants include Posthotel Rössli Restaurants Stübli und Alti Post, Restaurant Muli, and Mango Restaurant Gstaad.
Are there opportunities to exercise at Gstaad Palace?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Gstaad Palace have an airport shuttle?
Yes, Gstaad Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Gstaad Palace have airport transportation?
Yes, Gstaad Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Gstaad Palace located near the city center?
Yes, it is 0.3 miles away from the center of Gstaad.
Are any cleaning services offered at Gstaad Palace?
Yes, dry cleaning and laundry service are offered to guests.