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Gstaad Palace

Palacestrasse 28, Gstaad, Saanen 3780 Switzerland
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Traveler (637)
Room & Suite (254)
Pool & Beach (60)
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About

#5 of 19 hotels in Gstaad
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.3
2023 Travelers' Choice Best of the Best
Overlooking the surrounding Saanenland, the Gstaad Palace rises from the forest like a fairy-tale castle. Yet the delights and pleasures that await the traveller within its walls are real. Situated in the Bernese Oberland, the five-star hotel is one of the Leading Hotels of the World and has been enchanting visitors since 1913 – not with magic spells, but by offering true hospitality and lived tradition. Sustainability and a close affinity to nature are part of the Palace DNA, which has been in the hands of the Scherz family for three generations. Discretion is a core value in this Swiss luxury hotel, as are cordiality and service with a personal touch. A warm welcome awaits all the family, with special entertainment provided for the kids. All 90 suites and rooms are individually furnished in a chic, alpine style. They offer highest standards in comfort and fantastic views of the mountain panorama. In summer, Palace guests can enjoy an authentic alpine lunch or dinner at the Walig Hut, a secluded hideaway that is also available for an overnight stay close to the stars. The Gstaad Palace serves top quality regional produce across its five restaurants. Internationally inspired, the hotel’s cuisine is enriched with a dash of Asian sophistication and a sprinkle of Mediterranean vivacity. The Lobby Bar – also known as Gstaad's living room – is a popular and convivial meeting place for all, while dancing queens and party kings will feel at home among the dazzling lights of the legendary GreenGo Club. With its comprehensive infrastructure, the Gstaad Palace offers everything required for special celebrations, weddings, meetings and conferences. Covering 1800 square metres, the Palace Spa is an oasis of mindfulness with jacuzzi, hammam, sauna, lounge and relaxation room. A range of massages and treatments using selected botanical ingredients is offered in a serene environment featuring granite from nearby Lake Blausee, an open log fire and views of the mountains. While the indoor pool is available all year round, the outdoor «PISCINE» has been a top meeting place for summer visitors to Gstaad since 1928. A favourite with guests and locals alike, the Olympic-sized pool is the perfect place for cooling down. A fitness and Pilates room, as well as tennis and squash courts further complement the range of sporting facilities. The extensive ski area is within easy reach, while the golf course is situated just 19 km away. A gentle stroll of around eight minutes will take hotel guests to Gstaad's village centre and railway station.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Skiing
Babysitting
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Hammam
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Butler service
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
French, German
566Reviews4Q+A56Room tips
Traveler rating
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skurf wrote a review Mar 2024
Paris, France155 contributions78 helpful votes
We stayed a week at Gstaad palace and overall we had a pleasant stay. What we liked: - very good service whether we were at the different restaurants, lobby bar, ski room or Spa. - Large Spa with sauna, outdoor jacuzzi, relaxation room, we enjoyed a lot after a day of ski - Ski room: great staff helping us to fit our ski equipment - restaurants: quality food at Grand Restaurant or La Fromagerie with great staff as well as at the breakfast with wide choice of food - amazing ambiance in the lobby bar with music bands playing every night What we did not like: We put a 4/5 as at check in we were confirmed a late check out (thanks to LHW membership), day before our check out, reception told us it was not anymore possible. For this level of hotel, Deluxe Palace, it is not acceptable, when you commit, you have to find a solution as we had to change our travel arrangement.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RChuan wrote a review Mar 2024
Singapore, Singapore75 contributions14 helpful votes
+1
One of the best winter / Christmas celebration we have had! Charming hotel, friendly staff and excellent f&b, especially on Christmas Eve. If we have any regret, it would be the dress code at the restaurant was not observed by some guests. It was a little unpleasant to see guests going in the restaurant with the same T-shirt and shorts in slippers in the morning. I lost my appetite two days in a row.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Thuraya wrote a review Feb 2024
9 contributions6 helpful votes
+1
I would like to extend my gratitude to all Gstaad Palace team and management. This place is run on a different level. Very accommodating and everyone is polite, kind, and charismatic. I’ve had one of my most memorable trips, the ski shop is great, food is superb, ski instructor is professional, services, amenities, spa, vibe, and scenery are amazing. Don’t miss out dinners here as well.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Mar 2, 2024
Dear Thuraya1, Thank you so much for taking the time and for this marvelous feedback and compliments. We are delighted that your stay lived up to your expectations and that you have many wonderful memories to take home with you. We would be delighted to welcome you back at the Gstaad Palace on another occasion. Kind regards, Barbara Branco Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Husu188052 wrote a review Feb 2024
Bern, Switzerland18 contributions19 helpful votes
+1
Hardly any visitor to Gstaad can probably escape the fascination that emanates from the symbol of Gstaad: the Hotel Palace - standing in a solitary splendour high above the village. Many will have secretly wished to live “up there” one day. For 25 years we have the privilege of being the happy owners of an apartment in the Résidence, an annex to the Hotel Palace. After spending many vacation days in this dream area, it’s high time to record our impressions in a written review. The “Palace” towers over Gstaad like a fortress from bygone times. As soon as you enter this place of harmony and peace you leave your daily worries behind and enjoy the perfect location with a fantastic view of the mountains as well as the unique interior and exterior architecture of the building. Everything in this house is perfectly designed with great care, the excellent standard continues in all areas - you feel like you have been transported to another world that ensures relaxation, enjoyment and friendliness. A sensational experience in the Swiss Alps in a great ambience with lots of charm and hospitality at the highest level! We love old hotels, their warmth, their history and their employees, who pamper their guests with dedication, attention and great expertise. Where else can you find that? The old Swiss hotel industry with its beautiful, palatial buildings and attentive service has unfortunately become a dying breed. Short-lived design and a sheer profit motive are increasingly replacing them and often leave dissatisfied guests behind. You can't relax and unwind in these houses anymore! Although the dilemma is well known, many hotel managers still chase after the supposed bargain and ignore true quality. Andrea Scherz, the owner of this gem in the 3rd generation, has managed to achieve the certainly not easy balancing act between awareness of tradition and future-oriented investment. It's really demanding to preserve what is proven and to enter new and unconventional territory courageously. Andrea Scherz has mastered this challenge in an exemplary manner. Culinary Director Franz Faeh, who leads the 50-person kitchen brigade with care and calm, deserves a special mention. He ensures that every guest finds what he likes on his plate at any time and wherever; even unusual special requests are fulfilled. His cuisine, which can be described as classic, is predominantly French-inspired, with a digestible, light "Asian touch" - the result of his many years of stay in various Asian countries. When in summer you sit down for dinner on the Palace's showpiece, the fantastic sun terrace, your gaze almost automatically wanders from the menu to the magical mountain backdrop - a feast for both the palate and the eyes. Our conclusion is addressed to all readers of our review: If you would like to experience the upscale hotel industry in an alpine area, stay at the Hotel Palace in Gstaad and you will be looked after with great attention, enjoying the fact that you don't have to worry! If you research the tranquillity, gourmet experiences or active vacations - you will find here everything you desire.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 27, 2024
Dear Husu188052, Thank you very much for taking the time to write us this marvelous feedback. We are truly delighted! I can well imagine that many lovers of the Gstaad Palace will now feel their hearts beat faster when they read your words. We very much hope that you will continue to feel very much at home with us for many years to come and that the Gstaad Palace will continue to have a firm place in your heart. On behalf of your Palace family Barbara Branco Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Timo K wrote a review Feb 2024
1 contribution
My family has been coming to the Palace for over forty years. In that time we have always loved the Palace's unique combination of luxury, family warmth and majestic views/ setting. Well, turns out even a great experience can still be enhanced. Reflecting on our latest stay here in January, in my humble opinion this is the best the hotel's ever been. It is a true gem! The rooms (especially the baths) have been significantly upscaled over the last few years and are spacious and stylish. Housekeeping was particularly sharp and diligent, with any request handled literally within minutes. The food, already a highlight, has also seen some remarkable improvements of late. Having opened up the culinary range to go beyond the (still great) Swiss and Italian classics to also offer a wide range of Indian and pan-Asian dishes means there's something new to discover literally every day. And as great as the restaurants and their dedicated staffs are, it's actually also very comfortable to simply stay in, as room service at the Palace has been improved to a remarkable degree in recent years, with a substantial cross-section menu and a wonderful, personable staff. And speaking of staff, I cannot emphasize enough how friendly, welcoming and diligent literally everyone we've come in contact with at the Palace has been. Thank you for a truly wonderful holiday experience!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 27, 2024
Dear 133timok, Thank you very much for taking the time to write us this marvelous feedback and praises. We are truly delighted! It is always very gratifying when we can enhance the enjoyment of our guests who have been loyal to us for decades. We are also fortunate that we always receive such nice and valuable feedback from our guests like you and can therefore continue to reinforce our quality even more. We are already looking forward to welcoming you back to the Gstaad Palace very soon and hopefully can spoil you with lunch or dinner on our newly refurbished terrace. Yours sincerely, Barbara Branco Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melos Kuqi wrote a review Feb 2024
2 contributions
My recent visit to the Gstaad Palace was full of anticipation, looking forward to enjoying lunch while admiring the views. However, an unexpected incident overshadowed this pleasant moment. As I left the restaurant, I was confronted by a policeman, who claimed that the hotel had accused me of theft, based simply on my youthful appearance and single status. Shortly after the incident, I received a phone call and email from management expressing their sincere apologies. Their proactive approach in contacting me personally, acknowledging the mistake and expressing sincere remorse was both unexpected and much appreciated. Despite their apology, the experience was truly unpleasant. I appreciate their acknowledgement and their efforts to rectify the situation, but it's important to stress that it was a difficult situation to live through. I sincerely hope that such situations will be rare in the future, and that steps will be taken to avoid similar misunderstandings. However, knowing that the Gstaad Palace is committed to resolving problems with humility offers reassurance for future visits. In summary, my experience at Gstaad Palace was not defined solely by the incident, but rather by the care and dedication shown by management in its aftermath.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 27, 2024
Dear Meloskuqi, Also on this channel we would like to thank you again for all your understanding in this matter. Like you said, we do treat the topic of security very importantly. However, please rest assured we also learnt our message from the unfortunate experience you have been personally affected by. Under no circumstance we actually wanted to accuse you of doing anything wrongly. We truly hope the Gstaad Palace will stay with you in positive memories predominantly. Best regards from our mountains, Barbara Branco Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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roderick wrote a review Feb 2024
2 contributions
Our family's stay at Gstaad Palace was exceptional, and we were especially impressed by the renovations of the terrace and jacuzzi. The terrace offered breathtaking views, blending luxury with the beauty of the Swiss Alps, making our mornings and evenings unforgettable. The jacuzzi, a masterpiece of comfort and design, provided a perfect relaxation spot, elevating our experience with its warmth and serenity. The service at Gstaad Palace was impeccable, with staff ensuring our comfort at every turn, creating a welcoming atmosphere for families. Dining was a delight, offering a variety of exquisite dishes that catered to all tastes. In summary, Gstaad Palace provided a luxurious escape that exceeded our expectations, from its stunning renovations to its exceptional service and culinary excellence. It stands out as a jewel in the Swiss Alps, promising a memorable stay for families seeking luxury and tranquillity
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 14, 2024
Dear roderickt2021, Thank you very much for taking the time to write us this wonderful and detailed feedback. Above all, we would like to thank you for the nice compliment on the service. You are right: the renovations to the jacuzzi and the terrace were really successful. We received many compliments for it. Summer also has a lot to offer with the large outdoor swimming pool, especially if you go on vacation as a family. We would be very pleased to welcome you back at the Gstaad Palace soon. Kind regards, Barbara Branco Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert v wrote a review Feb 2024
Haarlem, The Netherlands9 contributions2 helpful votes
The Gstaad Palace gave us a fairytale like experience in the snowy Swiss mountains. Besides the amazing room, the staff was at its upmost to give us a special stay. And the food in the restaurant was the cherry on the cake. Besides advising on all the highlights in town the spa they have gives a perfect hide out to recharge!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 14, 2024
Dear robertvZ7744PP, Thank you very much for taking the time to write us this wonderful feedback. Especially our Culinary Director Franz Faeh and his team would like to thank you personally for the lovely compliment for the food. We are delighted that your stay met your expectations and we would be delighted to welcome you back to the Gstaad Palace on another occasion. Kind regards, Barbara Branco Guest Relations Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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francois1766 wrote a review Jan 2024
Paris, France1 contribution
A first class stay in a first class palace. The Perfection with a capital P. Service, ambiance, gouvernant, location, quality of meals, welcome at checkin, housekeeping, concierge, housekeeping, I cannot think of an area which was not AAA
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Feb 2, 2024
Dear Francois1766 Thank you very much for this wonderful feedback and we are delighted that your stay met your expectations. Such feedback shows us that we are on the right track and that we can continue to work on our quality without ifs and buts. Thank you again for sharing your experience and we look forward to welcoming you back at the Gstaad Palace hopefully soon. Kind regards, Barbara Branco Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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janeW5988II wrote a review Jan 2024
London, United Kingdom176 contributions131 helpful votes
This hotel is a true experience in terms of service and quality. It is a pleasure to spend time there. Nothing is too much for the staff. Food is excellent. Wine list extensive. Spa area is heavenly. Plus you can ski and hike. The lobby bar is something else. Fantastic cocktails and a real buzz. Be prepared to extend the limit on your credit card!
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: Come with some good dressing for the evening - high end smart is good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Branco-Schiess, Guest Services / Front Office at Gstaad Palace
Responded Jan 9, 2024
Dear janeW5988ll Thank you very much this wonderful feedback with such high praise! We are delighted that your stay met your expectations and we would be very happy to welcome you back on another occasion. Best wishes, Barbara Branco Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$855 - $1,093 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of BernSaanenGstaad
NUMBER OF ROOMS
90
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GSTAAD PALACE - Updated 2024 Prices & Hotel Reviews (Switzerland)

Frequently Asked Questions about Gstaad Palace
Which popular attractions are close to Gstaad Palace?
Nearby attractions include Lake Lauenen - Geltenhütte SAC - Lauenensee (0.09 miles), Pedestrianised Promenade and Shopping Mile (0.2 miles), and Historical village of Saanen (0.09 miles).
What are some of the property amenities at Gstaad Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Gstaad Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gstaad Palace?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Gstaad Palace?
Yes, free parking is available to guests.
What are some restaurants close to Gstaad Palace?
Conveniently located restaurants include Posthotel Rössli Restaurants Stübli und Alti Post, Restaurant Muli, and Mango Restaurant Gstaad.
Are there opportunities to exercise at Gstaad Palace?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Gstaad Palace have airport transportation?
Yes, Gstaad Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Gstaad Palace located near the city center?
Yes, it is 0.3 miles away from the center of Gstaad.
Are any cleaning services offered at Gstaad Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gstaad Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.