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Hotel Palafitte

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route des Gouttes-d'Or 2, Neuchatel 2000 Switzerland
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Traveler (604)
Room & Suite (302)
Dining (93)

About

#2 of 11 hotels in Neuchâtel
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
The only hotel in Europe built on stilts, the Palafitte enjoys an exceptional setting. Each one of its 40 rooms is a spacious individual bungalow. The exclusive architecture gives the guest a feeling of escape, inside and out. Besides the individual bungalows, the hotel comprises of a large lobby, which has been newly renovated in harmony with the architectural style of the location, a reception, bar, smoking room and a restaurant with a large terrace. The restaurant has been recently renovated and renamed "La Table de Palafitte". The new décor accentuates the main assets: the view over the lake and the Alps. The cuisine favours local market produce. Besides the classic dishes that are available throughout the year, the menu is tailored to the seasons.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Conference facilities
Banquet room
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Lake View
Languages Spoken
English, French
869Reviews3Q+A50Room tips
Traveler rating
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Popular mentions
We had some lovely days at this hotel. The view from the sea pavilion is just amazing and from the balcony we could go directly into the water for a swim. Be aware of that the ladder is very slippery when one is climbing up. Unfortunately there is no other proper swimming area at the hotel. The room was clean, modern and quite large. We had our breakfasts at the balcony- just lovely! Dogs are allowed but cost 30 CHF per night and dog. The staff is very friendly and helpful.
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I‘ve been to numerous 5* hotels, but Hotel Palafitte is by far one of my favorites. Their lake pavilion has such a functional as well as stylish architecture and interior. It’s like balm for design-loving souls. You have everything you could wish for: jacuzzi bathtub, automatic mosquito net and blinds, direct access to the lake from your balcony and an extra bed. Even in winter months the whole pavilion is flooded with light. Breakfast and service were splendid. Just had the most relaxing time. Will for sure book again in the near future. Highly recommend!
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Response from Sandoz-Hotels, Manager at Hotel Palafitte
Responded Jan 22, 2020
Dear belisama_e, Thank you very much for your kind and detailed comment and your very nice review of your stay with us. We are very happy that you enjoyed our hotel, your Pavilion as well as the surroundings so much. I have gladly passed your compliments on to my team. We look forward to welcoming you soon again back at Hotel Palafitte and remain at your full disposal for organising your next stay with us. Best regards from the shore of Lake Neuchâtel Adrien de Haller Deputy Manager
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Went for only 1 night and would have liked to stay a lot more. The room was absolutely amazing. Confortable bed, very modern, fantastic bathroom and wonderful terrace to the lake and views to the Alps. The breakfast buffet is outstanding and the hotel team was very helpful and customer oriented. Would love to go again, and by far my favorite place to stay in Neuchatel.
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Response from Sandoz-Hotels, Responsable relations clients at Hotel Palafitte
Responded Nov 9, 2019
Dear Sindel72, Thank you very much for your kind review of your stay with us. We are very happy that you enjoyed the setting, your Pavillion as well as our services and hope to have the chance to welcome you back soon at Palafitte. Best regards from the shore of Lake Neuchâtel, Adrien de Haller Deputy Manager
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The location, amazing, could not have been better. The room beautiful, outstanding! Now, the service.....some minor things, phones not answered, wrong orders delivered, etc. but no biggie. The three biggies: 1. Arrived 2:05 pm, room not ready until 4:00 pm (fine) asked if we could still have brunch (a Sunday) told no it stops at 2:00 pm (the restaurant was still pretty full and all the buffet was still out) 2. Wi-fi...arghh! Spent 90 mins day one trying to get on, said password invalid or too many devices (at this point none). Finally went to reception, got one (of four) devices on. After that, intermittent, would kick us out (again too many devices). Ended up we had two out of four devices intermittent throughout the three nights. 3. Dinner in restaurant. Hum, ignored us for 20 mins, then Maitre’ D brought us menus in German and realised we were British so said he would be back. Twenty minutes later we asked a waiter as still no menus. He must have told Maitre’d as he then came back and gave menus-no recognition or apology of overlooking us. No vegetarian options for main on menu (but they did offer to make a risotto or roasted vegetables), Credit to our waiter who did really try to make up for things and was very pleasant.
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Response from Sandoz-Hotels, Responsable relations clients at Hotel Palafitte
Responded Sep 11, 2019
Dear DDVJ, Thank you very much for having taken the time to share your experience with us. Please accept my apologies for the issue with the Wi-Fi as well as the inconsistant service at our restaurant. Both issues don't reflect the standards that we have set to serve and welcome our guests. I have discussed the issues with our restaurant manager to ensure immediate improvement, and would like to thank you for your constructive feedback which helps us in getting better every day. I hope to have the pleasure to welcome you back soon again at Palafitte, and remain at your disposal for any further request you may have. Best regards, Adrien de Haller Deputy Manager
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Great location and good bar. Cleanliness on terrace should be improved. Several damaged tiles on the public walkway may lead to guest accident. Must be corrected asap. Concierge/Reception staff friendly. However checkout took a lifetime and we received wrong room folio to check. Not good. Overall it's a nice hotel with friendly staff. However management should be present, focus on the details as well and ensure continuous training and improvement. A good 4 Star hotel.
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Review collected in partnership with this hotel
Response from Sandoz-Hotels, Responsable relations clients at Hotel Palafitte
Responded Sep 10, 2019
Dear Andreas W Thank you very much for your kind and detailed review of your stay with us. I regret that your check-out took too long, and would like to apologise, as for the maintenance issues. I can assure you that our team is doing it's best to ensure maximum quality of our infrastructure. I gladly passed your compliments on to my team regarding their friendliness and would like to thank you for your kind words. We hope to have the chance to welcome you soon back at Palafitte! Best regards, Adrien de Haller Deputy Manager
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PRICE RANGE
$361 - $666 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palafitte hotel neuchâtel
LOCATION
SwitzerlandCanton of NeuchatelNeuchâtel
NUMBER OF ROOMS
38
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Frequently Asked Questions about Hotel Palafitte
Which popular attractions are close to Hotel Palafitte?
Nearby attractions include Lac de Neuchâtel (1.8 miles), The Collégiale church (2.0 miles), and Walder Confiseur-Chocolatier (1.9 miles).
What are some of the property amenities at Hotel Palafitte?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Palafitte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palafitte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palafitte?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Palafitte?
Conveniently located restaurants include Buffet du Funiculaire, Cis, and La Collegiale.
Are pets allowed at Hotel Palafitte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Palafitte offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Palafitte?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel Palafitte?
Many travelers enjoy visiting The Collégiale church (2.0 miles) and Château de Neuchâtel (2.0 miles).
Does Hotel Palafitte have any great views?
Yes, guests often enjoy the mountain view available here.