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route des Gouttes-d'Or 2, Neuchâtel 2000 Switzerland
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Traveler (742)
Room & Suite (362)
Dining (111)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.

About

#1 of 12 hotels in Neuchâtel
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.0
2022 Travelers' Choice Best of the Best
The only hotel in Europe built on stilts, the Palafitte enjoys an exceptional setting. Each one of its 40 rooms is a spacious individual bungalow. The exclusive architecture gives the guest a feeling of escape, inside and out. Besides the individual bungalows, the hotel comprises of a large lobby, which has been newly renovated in harmony with the architectural style of the location, a reception, bar, smoking room and a restaurant with a large terrace. The restaurant has been recently renovated and renamed "La Table de Palafitte". The new décor accentuates the main assets: the view over the lake and the Alps. The cuisine favours local market produce. Besides the classic dishes that are available throughout the year, the menu is tailored to the seasons.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Fishing
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Conference facilities
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, German
1138Reviews4Q+A51Room tips
Traveler rating
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Ariel16 wrote a review Nov 2022
London, United Kingdom245 contributions163 helpful votes
The hotel is simply amazing. The rooms facing the lake have ladders that go straight in the lake from the balcony and look more like suites, as they’re so spacious. Everything was perfect, all amenities, the service… I just wish I had more time to spend there.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded 2 weeks ago
Dear Ariel16, We thank you for taking the time to share your experience with us and are delighted to hear that you enjoyed your stay. We look forward to welcoming you soon and send you our best regards from Neuchâtel. Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
D D wrote a review Nov 2022
Geneva, Switzerland36 contributions38 helpful votes
such a unique experience! beautiful! clean, comfortable beds, service... really one of our best stays ever! i highly recommend the hotel itself! (the restaurant we didn't enjoy as much...). the hotel is beautifully located on the water front so evening we had a nice view over the lake and the alps. in the morning it was foggy and yet another kind of beauty...
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded 2 weeks ago
Dear D D, Thank you very much for your rate and comment. We are looking forward to welcoming you again soon ! Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heide S wrote a review Nov 2022
Stockholm, Sweden224 contributions99 helpful votes
spacious room with balcony and amenities, friendly staff - all as to be expected from a 5-star hotel but: don't arrive by public transport - after nightfall the entrance to hotel is hard to find due to lack of street lights and do not expect a 5-star breakfast - I had more choices and variations in 2-star hotels
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Date of stay: October 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded 3 weeks ago
Dear Heide S, Thank you for taking the time to tell us about your Palafitte experience ! However, we regret that we did not meet your expectations regarding the breakfast and apologize for that. Also, we have taken note of your constructive comment about the lack of street lighting at the hotel entrance. Hoping to welcome you soon, we send you our sincere greetings. Pauline Laurent, Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
elia loher wrote a review Oct 2022
1 contribution
We wanted to thank the entire service team for your excellent service! Very friendly and extremely attentive. You took care of our entire family's needs and were very understanding! Once again, a big thank you.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded Oct 18, 2022
Dear Space_E12, Thank you very much for your note and comment. Glad to read that you enjoyed your family trip to Neuchâtel and your Palafitte experience ! We look forward to welcoming you back soon. Best regards. Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LaurensV592 wrote a review Oct 2022
Grindelwald, Switzerland223 contributions136 helpful votes
Top room which a stunning view. Really excellent restaurant. Friendly staff. And …… this is one of the few hotels which are really dog friendly! If our dog could speak she would have said: Thank you. To our opinion we got value for money
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded Oct 12, 2022
Dear LaurensV592, Thank you very much for your rate and comment. We are looking forward to welcoming you again soon! Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JJMD wrote a review Aug 2022
Munich, Germany32 contributions11 helpful votes
+1
A perfect location to discover the western part of Switzerland. Excellent equipped hotel, beautiful view from your room (if located on the lake), very nice option to go directly from your room down a ladder into the lake (in particular for the kids).
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded Sep 21, 2022
Dear JJMD1925, Thank you very much for your rate and comment. We are looking forward to welcoming you again soon. Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jeswooi wrote a review Jul 2022
1 contribution
It's really a beautiful hotel. The view is fantastic. It was as if I am on a cruise ship, except it is not moving. The ladder direct downtown the lake from the room is amazing. Staff are friendly and helpful, except the chief waiter. There was spiders issue. They are everywhere. Spider webs are all over the place. Not sure if it is a summer problem. Had dinner at the restaurant. The food looks better than it tastes. Hardly any taste. We had so much fun using the paddle boat. Overall, it was a good experience. Just not up to 5* standard for cleanliness.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded Sep 21, 2022
Dear jeswooi, We thank you for taking the time to share your experience at the Palafitte Hotel and are pleased to read of your overall satisfaction. However, we regret and are sorry to hear that you did not enjoy the culinary offerings of Chef Pot. In addition, our staff have a daily battle with spiders and their webs - we hope this did not overshadow your stay. We hope to have the chance to welcome you soon in Neuchâtel and send you our sincere greetings. Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
franck l wrote a review Jun 2022
1 contribution
+1
Overall , the weekend at the Palafite was great . Great welcoming at the reception ( Emilie and Nuno were amazing) . Room was perfect ( in good condition overall ) . Restaurant staff were amazing and friendly ( very customer oriented) . Just the bar by the water could be slightly more dynamic ( staff) and anticipate a little bit more customers needs . Great experience for a weekend with friends
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded Jul 4, 2022
Dear Franck, We would like to thank you for sharing with us your feedback after your stay at Palafitte and we are delighted to read that you enjoyed it, especially thanks to the thoughtful service. We will make sure to share your nice words with our staff. Also, we would like to thank you for your constructive comment about the Summer Bay Bar, we took good note of it. We are looking forward to welcoming you again very soon! Best regards, Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SwizerlandRoisinDubh wrote a review Feb 2022
Swizerland729 contributions306 helpful votes
+1
I‘m shocked by some of the negative reviews here: check my travel history: I know a nice hotel when I see one. Well this is not just nice; this is WOW!! From professional reservation till friendly checkout it left nothing to be desired. We had two connected units (2nd lakefront layer) and the arrival experience is already very pretty. A unique architectural property for the individuals among us. The reception area is stylish, the bar/lounge area beautiful. When we went to our units, we loved their interior, the beautiful terraces with an astonishing view and total privacy, the superb beds and pillows. It was a bit too warm in the room airco wise, but nothing an open window won‘t fix. The bathroom was fantastic as well. Some of the comments on wear and tear: well, it‘s 20 years it‘s here and there some evidence of that, but what we saw remained astonishingly pretty and it was nowhere rundown. It just shows it‘s not built in 2021. You have the feeling you‘re on your own boat on the ocean somewhere: such total privacy, such a private domain: what an oasis of tranquility. Breakfast was fantastic, varied, fresh and with the same astonishing view as everywhere on this property (no pricetag on a sunrise on Lac Neuchatel). I know not one single hotel in Switzerland that compares with this: an absolutely unique property in a positive sense. Can‘t wait to be back in summer!!
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded Feb 19, 2022
Dear SwizerlandRoisinDubh, Thank you very much for your wonderful text and comment about the Hotel Palafitte. We will be honoured to welcome you again on the shores of Lake Neuchâtel this summer! The whole team joins me in wishing you a beautiful spring and see you soon. Pauline Laurent Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
manvendrasingh2022 wrote a review Jan 2022
Mumbai, India1 contribution
This hotel offers one of the best locations in Europe. This complemented by a very high level of service. The room & amenities, the food and the efficiency of ALL the staff working there - is outstanding. We are avid travelers and this hotel experience will stay with us for a very long time.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandoz Foundation Hotels, Autre at Hotel Palafitte
Responded Jul 4, 2022
Dear mavendrasingh2022, Thank you for sharing your great feedback and for your rating. We are delighted to read that you appreciated the hotel, the service provided by our team and our unique location. We hope we will have the pleasure to have you as a guest again in a close future. Best regards, Pauline Laurent, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$292 - $375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palafitte hotel neuchâtel
LOCATION
SwitzerlandCanton of NeuchatelNeuchâtel
NUMBER OF ROOMS
38
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HOTEL PALAFITTE - Updated 2022 Prices & Reviews (Neuchâtel, Switzerland)

Frequently Asked Questions about Hotel Palafitte
Which popular attractions are close to Hotel Palafitte?
Nearby attractions include Lac de Neuchâtel (1.8 miles), The Collégiale Church (2.1 miles), and Laténium Parc et musée d'archéologie (0.3 miles).
What are some of the property amenities at Hotel Palafitte?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Palafitte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palafitte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palafitte?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Palafitte?
Conveniently located restaurants include Buffet du Funiculaire, La Collegiale, and Bruno's Pizzeria.
Does Hotel Palafitte have an airport shuttle?
Yes, Hotel Palafitte offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Palafitte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Palafitte offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Palafitte?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to Hotel Palafitte?
Many travelers enjoy visiting The Collégiale Church (2.1 miles), Château de Neuchâtel (2.0 miles), and La Maison Des Halles (2.0 miles).