They must have one of these days when simply all goes wrong that can possible go wrong and which you'd never expect to go wrong in such a hotel. Short version: - ununderstandable situation with room booking - parking - situation in room - very friendly service, but, for some, not really professional. Looked a bit lost. - Location! Location Location! - Good room but with some inacceptable aspects for a 250 EUR night The full story - it still makes me wonder what actually happened on that day... I had booked with the real pleasure of ending the day with a 'soothing' experience after a very, very tough business day. the proximity of the lake and two beaches just a few minutes walk away... The VIEWS !! incredible, at least on the hotel website. And this roof top lounge! Made my day already the day before, in pre-expectation of a laptop evening session, as usual for business trips, but this time with an almost maritime feeling, direct view on the lake + the Mont Blanc + Neuchatel old town... the warm wind. In order to make it perfact, I called the hotel the day before, as I always do, to discuss the room etc. I asked for a room as high as possible and - as far as possible from the lifts or other sources or noise. The gentleman on the phone assured me he would call me in case the room request couldnt be fulfilled. I never received a call, hence assumed all would be good. I also asked about parking and was told that the spaces in front of the hotel and the underground garage might very well be full, but that a public parking would be available close by. And, that unfortunately it is not possible to reserve parking (like in some other hotels, hence no surprise) Arriving at the hotel, anice surprise: a free spot just in front of the hotel! When asking the receptionist if she can open it for me, the answer was my first 'whaaat' experience of the day: sorry, all the spaces are.... reserved and not available... I must say that Ms Carolina went out of her way to accomodate me. She finally gave me the parking spot. When informing about the room, it appeared it was in the.. 2nd floor. There was nothing to be doone because "the rooms had been assigned in the morning and it was decided I would receive this one" Well. When asking if they were far from the lifts... Ms Carolina said... not really. Room 230 was a bit further than the lifts. She was able to propose me room 229 'which is isolated from the lifts by a sliding door' I wondered why a door is needed if not... removing noise from the lifts?... Will the smart reader already guess what was the first thing I saw when exiting the lift? I saw: room 230 was indeed ca 15 meters from the lifts, but..... room 229 is literally... 3 or 4 meters away. The mentionned door was very heavy (fire?) door, kept open but I made the test: when it slamms shut, the wall is shaking.. I also noticed that the service lift, for staff, was located.... directly at the back side of my room. I was really wondering whaaaat hhad happened here, how could the hotel assign me a room where everything was the absolute contrary of what was discussed beforehand. When asking reception about maybe taing room 230, I was told they just assigned it and , almost with a reproach, that "they wanted to be nice by giving me room 229". Unfortunately, without great knwoledge of the plans of the hotel... The room was the next surprise.. The first impression was one of a very elegant, high standard room. One of the first thing I saw were the windows, much smaller than on pics in the internet. And... there is this 'modern' construction covering the full back side of the hotel, making in sort that between you and the great, great lake and mountain view, there is a metallic construction. Mhh. The windows are not very clean, what is also annoying at sunrise in the morning. The view down the window is one of a a very run down and dirty metallic structure. A pity... The room also had a few places where the.... wall paper was disconnecting from the wall. To 99,9%, the room was in a pristine cleanliness. That is... unless you spot the long hair in teh shhower. Yes, it was almost invisible hence difficult to spot for a cleaning staff. But still not nice when you find it next to your naked feet while showering... The second surprise in the shower was to find an ... empty soap dispenser. Not a big problem to wash yourself with shampoo, but....250 EUR ?... The air ventilation in the bathroom was so loud that I heard it in the room with cosed door. IT caused a sort of rummaging that didnt disappear for the langht of my stay. The short swim at the beach was indeed so nice. It is really, really nice to be so close, able to get there by foot in just a few moments. Before going for dinner on the roof top bar, I told the gentleman at reception about the emtpy soap dispenser and the hair. He assured me he'd solve it immediatly. The evening on the roof top lounge was also as expected. Apart maybe for the food. While the fries and salad where perfect, the burger was quite tasteless. Not bad, but really not a revelation.. But I had a really relaxing working session. also, the staff was amazing, really accommodating every wish Note that even there, there were some slight cleaniless issues, like old, washed out cigarette buts in the railing of the glass on the side of the terrasse, etc.. But the staff and the really good wine served made up for it! Back in the room.... the averted reader will guess it already... Wanting to enjoy my evening shower, First thing I notice: the hair is still there and the soap still empty... Going down to reception, I met the same gentleman again... he was really surprised and guaranteed me to fix the issue himself. He came back with several soap, shampoo and body lotion dispensers. He didnt succeed to remove the empty one, and pulled so strong on it that I suggested that before breaking something, he might just leave it ther efor me. When he first checked the soap, he did an amazing thing: entering the shower cabin with his shoes on.... just for two steps. I tried to diplomatically tell him"look, I remove my shoes in order to show you the hair and the empty soap". But when he then wanted to fiy it, he.... well, the smart reader will gess it... entered again, with his shoes, completely into the shower cabin. I was so speechless... Also because the gentleman left the room, forgetting the other unused bottles of shampoo and body lotion + the empty one, leaving me with three bottles stapled on my sink. Well. I had a quite good night, even tough I had to put on the TV to cover the noises from the ventilation whiel finishing my work, but slept qite well - with my ear plugs on. I left with very mixed feelings. I believe this hotel tries to play the luxury card without being able to do the full thing. I cant really imagine myself being back, but we'll see. …