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Radisson Blu Hotel, Lucerne

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Radisson Blu Hotel, Lucerne
Radisson Blu Hotel, Lucerne
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912 Reviews from our TripAdvisor Community

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Showing 660: English reviews
Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

A very well positioned - easy to locate - hotel in the center of all the major attractions and transportation in Lucerne. A minute away from the docks and two away from the train station, which also leads to the chapel bridge, the old town and all other attractions. It's pricing is very fair for what you get, in comparison... More 

Helpful?
Thank Petrous L
London, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Radisson was absolutely amazing! We got a free upgrade to a suite and it was massive with stunning views of the lake. The room was amazing and the staff were extremely friendly and helpful. The location is great as well and everything you need to see is easily within walking distance. Definitely my favourite part of the trip was... More 

Helpful?
Thank Amina A
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear Amina, In the name of our whole team I would like to thank you for your excellent review about your stay. It is a pleasure to forward your friendly words to all staff as compliments like yours are very motivating. Our aim is to always please our guests and to see that we reached our goal makes us very... More 

Leek, United Kingdom
Level Contributor
238 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

After our Viking River Cruise we had a 2 night stay here. After our Viking cruise in China last year, we expected a top quality hotel. Not what we expected! The service & food in the restaurant in the evening was excellent but the room & breakfast wasn't as we'd expected. Breakfast definitely didn't cater for the British travellers &... More 

Helpful?
Thank Elizabeth E
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear Elizabeth, Thank you very much for having taken the time to write a review about your recent stay in Radisson Blu Hotel, Lucerne. My team and I are pleased to read that you enjoyed your dinner in the LUCE Restaurant. I want to apologize for the spot of a drink that has not been cleaned properly by our housekeeping.... More 

Lake District UK
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

A hotel with a difference where customer experience and professional integrity all appear to represent an alien concept....a completely flooded bathroom, chipped dinner plates and Buffet replenishment sluggishly and reluctantly occurring after much prompting by frustrated guests all appear to represent normality at this poorly managed so called 4* establishment. The indifference, complacency and arrogance of reception staff was found... More 

Helpful?
Thank Dontlookback7
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear Dontlookback7, Whenever one of our guests takes the time to share their experience, we value this tremendously, whether it be positive or negative. We are very sorry that your experience did not meet your expectations and that the sink in your room has been blocked. Please allow us to express our sincere apologies. If there is a rush hour... More 

Torquay, Australia
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Located right next to the train station making it a perfect stopover for us traveling by train & a lovely 10 minute stroll along the water to get to the Chapel Bridge. Very comfortable & large room with the added extra of a coffee pod machine in the business class room we were nicely upgraded to. The staff were extremely... More 

Helpful?
Thank Travelbugs1004
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear Travelbugs1004, Thank you for sharing your great experience with the world. It is a pleasure to read that you liked our convenient and spacious Business Class room, as well as our best "Yes I Can" service. We always aim to please our guests and to see that we reached our goal makes us very proud. We hope you had... More 

Lancaster, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

This is the worst customer service experience we have ever received. Our bathroom seriously flooded following taking a shower- this was reported straight away to the front end staff and also to our Viking Tour Rep. We found the hotel staff ( NOT Viking staff) to be dismissive, indifferent and arrogant when presented with our legitimate concerns about H& S... More 

Helpful?
Thank JollyAnn
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear JollyAnn, Whenever one of our guests takes the time to share their experience, we value this tremendously, whether it be positive or negative. We are very sorry that your experience did not meet your expectations and that the sink in your room has been blocked. Please allow us to express our sincere apologies. If there is a rush hour... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Planning a trip this weekend to Lucerne and had an amazing experience with the on-site reservations group. Sandy Mros was so incredibly helpful with extending our stay and assisting with some online glitches. Hoping that the actual visit is as great as the support leading up to it!

Helpful?
Thank TrishMcKernan
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear TrishMcKeman, Thank you very much for having taken the time to write a review about your stay. It is a pleasure to read that Sandy could assist you with extending your stay in Radisson Blu Hotel, Lucerne. My team and I, we hope you enjoyed your stay in wonderful Lucerne, as well as your spacious room with the wonderful... More 

Saint Louis, Missouri
Level Contributor
121 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

The Radisson Blu Hotels cater to cruise groups, tour groups and English speaking tourists. I was told that the RB in Lucerne is about 90% English speaking tourists. This is a chain hotel, but it is nice. It has a full bar and dining and the rooms are spacious and comfortable. The staff is excellent. Be prepared for Swiss prices...it... More 

Helpful?
Thank David S
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear David, thank you very much for having taken the time to write a review about your stay in Radisson Blu Hotel, Lucerne. It is a pleasure to read that you enjoyed the LUCE Bar & Restaurant, as well as the spacious and comfortable rooms and our best 'Yes I Can' service. Our aim is to always please our guests... More 

florida
Level Contributor
697 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 2 nights. Although the location was fine the room was very much in need of renovation It was a large room but very bland The air conditioner made a loud noise every time it went on We did not eat breakfast there because of the price It didn't look like ow was worth it This... More 

Helpful?
Thank bradyboy2
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear badyboy2, Thanks a lot for taking the time to write a review about your stay in Radisson Blu Hotel, Lucerne. We are sorry to hear that the room did not meet with your expectations. However, I can assure you that at the moment we are planning a renovation of all rooms, in order to provide a perfect room for... More 

Cambridgeshire
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for one night because we were attending an evening performance at the main Luzern concert hall, just a short stroll from the hotel. It's a great to be so close to everything else too, including the train station, lakeside boat jetty and the centre of Luzern. It wasn't a cheap place to stay (although there's not much... More 

Helpful?
Thank oneworldonelife
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review

Dear oneworldonelife, Thank you very much for having taken the time to write a review about your stay in Radisson Blu Hotel, Lucerne. It is a pleasure for me and my team to read that you enjoyed the central location of the hotel, right next to the concert hall, as well as the spacious rooms and our best 'Yes I... More 

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Guests at this Lucerne hotel enjoy the best of both indoors and out, with comfortable accommodation overlooking the banks of Lake Lucerne. At the Radisson Blu Hotel, Lucerne, choose from 189 comfortable rooms and suites with thoughtful amenities, including Free high-speed, wireless Internet. All rooms feature stunning views of either the lake below or the soaring Alps in the distance. Dine on exceptional cuisine at the on-site LUCE Restaurant, and be sure to pay a visit to the LUCE Wine Lounge to sample the expansive list of delicious wines. This Lucerne accommodation also offers a fitness centre and sauna as well as flexible meeting facilities. ... more   less 

Additional Information about Radisson Blu Hotel, Lucerne

Address: Lakefront Center Inseliquai 12, Lucerne 6005, Switzerland (Formerly Radisson SAS)
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $166 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Hotel, Lucerne 4.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Radisson Blu Hotel, Lucerne Hotel Lucerne
Radisson Lucerne
Lucerne Radisson
Hotel Style:
#11 Business Hotel in Lucerne
#11 Luxury Hotel in Lucerne
#16 Family Hotel in Lucerne
#19 Romantic Hotel in Lucerne
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