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The Hotel Lucerne, Autograph Collection

#18 of 67 Hotels in Lucerne
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Sempacherstrasse 14, Lucerne 6002, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
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313 Reviews from our TripAdvisor Community

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Showing 194: English reviews
New Delhi, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2016 via mobile

It is a type of hotel where you can literally walk through from train station which we did for first time in our lives. The staff especially Claudia, Celine , Alexandre, juan and more were not only friendly but they make guest feel like at home. Being so near to station we could time our schedules for mt titlis and... More 

Helpful?
Thank Manesh chand G
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Manesh chand G Thank you so much for sharing your experiences with us. We highly appreciate you felt welcome and at home at THE HOTEL. Indeed we are profiting a lot from the central location and that makes it easy for our guests to explore the city and all surrounding mountains. We hope your travel plans will bring you... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed June 14, 2016

We wanted to thank Celine, the wonderful young lady at the front desk and her associates for going above and beyond to accommodate my wife and myself during our stay in Lucerne. My wife has cancer and on the day of our check out she became ill and needed to rest. We had already checked out and returned within one... More 

Helpful?
Thank kbh35
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Mr. & Mrs. Heidt Thank you so much for your great feedback which I will forward with pleasure to Celine and the whole team. We highly appreciate your post and remain at your disposal for any further assistance when travelling to Lucerne next time. Warm regards, Dominik Zurbruegg More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 8, 2016 via mobile

Very nice rooms bigger space, near to park and church. U can enjoy nice view of the park from rooms. Very near to railway station. Food is good and rooms are equipped all facilities to pamper you. A good hotel to stay and enjoy a swiss holiday. Good place with parking facilities

Helpful?
Thank Anindya C
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Anindya C Thank you for taking the time to share your experience with us. We are happy and proud you enjoyed your stay at The Hotel and hope to welcoming you again soon. Best regards, Dominik Zurbruegg More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed June 5, 2016

We stayed here 4 nights. Corner room was lovely although the modern lighting could be a little brighter. The location was perfect for train access, food, and city attractions. The highlight was the excellent service we received. All personnel were professional, friendly and very informative. Would be my first choice if retruning to Lucerne !!!

Helpful?
Thank Terry152015
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Terry152015 Thank you very much for taking the time to share your feedback on Tripadvisor. We highly appreciate your comments and I will forward your post with the whole team. Should you need any further assistance when travelling to Lucerne next time, please do not hesitate to contact us. Best regards, Dominik Zurbruegg More 

Surrey, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

We stayed here for 1 night on our way to lake Como. It was in the centre of Lucerne within walking distance of the river shops and restaurants. The hotel itself is very nice and the rooms are decorated in a very unique style with all modern facilities. The bar has a DJ playing a subtle mix of background lounge... More 

Helpful?
Thank pusscat123
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear pusscat123 Thank you for taking the time to share your experience with us. We sincerely apology for showing the wrong room when arriving. Indeed, we should have done better at this point. I will share your comments concerning the staff with the team and we all highly appreciate you and your family enjoyed your stay at The Hotel. We... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 10, 2016 via mobile

Looked specifically for hotel with air con but found that it wasn't enabled. Had to sleep with window open which let a lot of street noise in and a lot of light in the morning. Bed was super hard and no top sheet, no fan provided either. Hotel us in a great location.

Helpful?
Thank Bronybm
ManagerTH, Front Office Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Mr. Bronybm Thank you for this e-mail and information. We sincerely apologize for the inconvenience this may have caused. We are extremely sorry that this error has caused you such unfortunate a bad experience. To improve our customer services we are currently upgrading our technicalinfrastructure. We thank you for your stay and we hope you give us a second... More 

Oakville, ON
Level Contributor
76 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 30, 2016 via mobile

After an overnight flight from Canada we were relieved to arrive at this hotel which we had pre-booked. We arrived way before allowed check in time & were given free coffees in the lounge as we waited maybe 30 mins and then our rooms were ready for us. What a fun hotel, though not for children, as you will discover... More 

Helpful?
Thank EnglishinCanada
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 21, 2016

After spending boat load of my Marriott points, I'm stuck with this hotel. But if you have the option, stay far away from this hotel. I can't wait to check out from this hotel... The hotel was designed by some celebrity architect (which I couldn't care less) and has a unique design. Was it ugly? no, but it was definitely... More 

Helpful?
2 Thank Kin-Phan N
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Kin-Phan N Thank you for sharing your experience with us. We are very sad you did not like the design of this special Boutique Hotel. Indeed, it is not a usual hotel concept and design in general does not always meet the audience' taste. After you have reported the ants to the front desk, we immediately took action but... More 

Shanghai, China
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2016

We had a short stay at this autograph collection hotel after a quite long trip,which was a great relief to us. We hadn't chosen suite advised by other reviewers, but the room was also very big, quiet and had everything we needed. The design was unique and attractive to us, but definitely not suitable to all customers. The only disadvantage... More 

Helpful?
Thank JimmyjsC
ManagerTH, Geschäftsführer at The Hotel Lucerne, Autograph Collection, responded to this review

Dear JimmyjsC Thank you so much for sharing your Feedback about your stay at The Hotel, Lucerne. We are happy you enjoyed your visit and hope to welcoming you again soon. Should you have any further questions, please do not hesitate to contact us. We will be more than happy to assist you. Yours sincerely, Dominik Zurbruegg More 

Geneva, Switzerland
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed March 31, 2016

I was enthusiastic to discover this Jean Nouvel designed hotel, but unfortunately most of the things I expect from a hotel went wrong. First of all, I was not impressed by the reception area, it is small and of a cold atmosphere. After a very nice and warm welcome by the hotel staff, I was escorted to my room to... More 

Helpful?
3 Thank blueskygva
ManagerTH, Geschäftsführer at The Hotel Lucerne, Autograph Collection, responded to this review

Dear blueskygva Thank you so much for sharing your Feedback as a loyal Marriott Rewards Member. Indeed, design is always difficult to generalize. And we cannot force our guests to like the architecture & design by Jean Nouvel. As we try to deliver a first class service at THE HOTEL, we have immediately checked and fixed the issues with the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Bam Bou
Restaurant Bam Bou
Cuisines: Sushi, Japanese, European, Asian, Thai, Fusion
The Lounge
The Lounge
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 

Additional Information about The Hotel Lucerne, Autograph Collection

Address: Sempacherstrasse 14, Lucerne 6002, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Location: Switzerland > Canton of Lucerne > Lucerne
Price Range: $253 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Lucerne
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Family Hotel in Lucerne
#8 Business Hotel in Lucerne
#15 Luxury Hotel in Lucerne
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